The complete cloud hospitality platform
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GuestPoint PMS
4.9 (26 REVIEWS)
HT Score
19 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestPoint PMS
Ranked 39 (out of 317) in Property Management Systems
GuestPoint provides hospitality solutions used by small to mid-sized motels all across Australia and globally.
99% recommended by 26 hotels
GuestPoint has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of GuestPoint’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like GuestPoint for its user-friendly interface, comprehensive reporting features, and robust reservation management system, which helps prevent overbooking and streamlines check-ins. The tool is renowned for its exceptional customer support, which is available 24/7 and aids in quick problem resolutions, enhancing operational efficiency. Some users raised concerns about interface navigation, housekeeping reports, and making updates through internet bookings. Overall, it boosts revenue by improving guest experience and operational efficiency while keeping up with industry developments through constant updates.
Hoteliers Most Frequently Mention
What Types of Hotels GuestPoint is Popular For
Size
2 | Large (75-199 room)
13 | Medium (25-74 room)
10 | Small (10-24 room)
1 | X-Small (1-9 room)
Country
26 | Australia
Type
10 | Bed & Breakfast & Inns
10 | Boutiques
4 | Branded Hotels
4 | City Center Hotels
7 | Airport/Conference Hotels
6 | Extended Stay & Serviced Apartments
7 | Limited Service & Budget Hotels
1 | Luxury Hotels
23 | Motels
3 | Resorts
1 | RV Parks & Campgrounds
Region
26 | Oceania
Category
26 | Property Management Systems
Didn’t find what you were looking for?
What is GuestPoint?
Founded in 2009 | Headquarters in Eight Mile Plains (Australia) | 19 employees
GuestPoint PMS is a secure, cloud-based property management system designed specifically for hoteliers. It streamlines every step from booking to check-out with an intuitive, user-friendly interface. The platform includes robust reservation management to prevent overbooking and simplify the check-in process. Comprehensive reporting features provide valuable insights for better decision-making. Additionally, GuestPoint offers integrated services like channel management, global distribution systems (GDS), payments, and point-of-sale (POS) functionalities, enhancing operational efficiency and revenue management. Constant updates and exceptional 24/7 customer support further ensure smooth operations and improved guest experiences.
GuestPoint PMS Alternatives
Not sure if GuestPoint is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
GuestPoint doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
GuestPoint Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, GuestPoint PMS is the #58 most trending product in the Property Management Systems category (out of 317) and the #1025 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestPoint’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
GuestPoint Pricing
Pricing Available By Request
GuestPoint has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare GuestPoint to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if GuestPoint is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like GuestPoint for its user-friendly interface, comprehensive reporting features, and robust reservation management system, which helps prevent overbooking and streamlines check-ins. The tool is renowned for its exceptional customer support, which is available 24/7 and aids in quick problem resolutions, enhancing operational efficiency. Some users raised concerns about interface navigation, housekeeping reports, and making updates through internet bookings. Overall, it boosts revenue by improving guest experience and operational efficiency while keeping up with industry developments through constant updates.
AI-generated from the text of customer reviews
Looking for specific info?
10
Easy to Use - Great support
Innkeeper from 25-49 room Bed & Breakfast & Inn in Biloela (Australia)
Verified
2 years ago
Guestpoint have always offered great support and will always fix any user queries pronto. Such a good back up service of auser friendly booking program
Australia
Australia
Innkeeper
Medium Hotel
10
Punching above the rest.
Manager from 25-49 room City Center Hotel in Gunnedah (Australia)
Verified
2 years ago
Holistic system demonstrating a thorough understanding of on-the-ground, day-to-day accommodation management. Having used this software for just two weeks after working many years with various other (older style) industry software, I much appreciate GP's intuitive design, user-friendly interface and comprehensive data capture - not too much...
Australia
Australia
Manager
Medium Hotel
10
3 months in the Motel Industry
Motel Manager from 10 to 24 room Airport/Conference Hotel in Nemingha (Australia)
Verified
2 years ago
6 weeks with RoomMaster & 6 weeks with GuestPoint.Like chalk & cheese to compare.GuestPoint is modern user friendly ,with easy to follow training & approachable staff with personalities.Mistakes/errors are easy to fix & the system so much superiorto RoomMaster in so many ways.Mark & SharonManagers
Australia
Australia
Motel Manager
Small Hotel
9
Easy to use system.
Manager from 25-49 room Bed & Breakfast & Inn in Wangaratta (Australia)
Verified
2 years ago
Easy to use system, makes it very easy and quick to do new reservations and multiroom bookings. Good reporting features, quick roll-over function.
Australia
Australia
Manager
Medium Hotel
10
GuestPoint makes property management simple
Owner from 25-49 room Boutique in Cairns (Australia)
Verified
2 years ago
What I like the most is the prompt , friendly , efficient customer support. They back-up a functional and efficient all-in-one property management system, saving me time so I can focus on making reservations.
Australia
Australia
Owner
Medium Hotel
10
Time saving Automation, a Total Accommodation Rooms management system in one place.
Property Owner from 25-49 room Bed & Breakfast & Inn in Morwell (Australia)
Verified
2 years ago
Guest Points Room inventory management system keeps things simple. To ensure your Guests have a great experience starts with a reliable, effective, professional and easy to use Rooms management system. Many motels in our area find themselves in and "over booked" situation frequently - in the 10 years we have been using Guest Point we have n...
Australia
Australia
Property Owner
Medium Hotel
10
GP review Mt Barney Lodge
administration from 10 to 24 room in Barney View (Australia)
Verified
2 years ago
- great customer service/ tech assistance - clear, user friendly system - deposit follow ups are particularly helpful for ensuring everything is actioned and not missed
Australia
Australia
administration
Small Hotel
10
Absolutely fantastic service every time I pick up the phone.
Hotel Manager from 75-99 room Bed & Breakfast & Inn in Blackwater (Australia)
Verified
2 years ago
The great customer service that is offered by the Tech support team at GuestPoint is some of the best in the industry. They have been very helpful in getting me up to speed using their software and every person I've dealt with has a wealth of knowledge to offer a caller. I only took over this property 6 weeks ago and hadn't used guest point...
Australia
Australia
Hotel Manager
Large Hotel
10
Great product, exceptional service
Motelier from 10 to 24 room Extended Stay & Serviced Apartment in Port Noarlunga (Australia)
Verified
2 years ago
We've been using Guestpoint for over 7 years as our reservations system. The systems reliability and user friendliness is second to none. Very efficient checkin process. Of more value though is the support from the team. Great relationships and always someone available if you need help, guidance or training on a feature. Highly recommend.
Australia
Australia
Motelier
Small Hotel
10
Awesome PMS
Owner from 10 to 24 room Boutique in Saint George (Australia)
Verified
2 years ago
I bought our first hotel 18 months ago and was then introduced to Guestpoint. Having no experience with them I expected to change to a cheaper system but the customer service was exceptional. I could reach them anytime I needed and they were always so patient and explained things well and would help with my issue. Would fully recommend them!
Australia
Australia
Owner
Small Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
GuestPoint is a Reliable and Robust PMS system used and loved by many hoteliers all over the world. They offer best-in-class integrations and feature-rich reporting for the bespoke hotelier with tailored support.
Showing all answers to: "What does this product or service do well?"
GuestPoint is a Reliable and Robust PMS system used and loved by many hoteliers all over the world. They offer best-in-class integrations and feature-rich reporting for the bespoke hotelier with tailored support.
Question:
What differentiates this product or service from the competition?
Answer:
GuestPoints' service, support and development team are second to none, they are highly experienced in the field of Property Management and they achieve in making their customer's guest experience a great one.
Showing all answers to: "What differentiates this product or service from the competition?"
GuestPoints' service, support and development team are second to none, they are highly experienced in the field of Property Management and they achieve in making their customer's guest experience a great one.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are a new or experienced hotelier looking to revise your hotel operations GuestPoint will give you a trusted and reliable property management system with quality integrations and reliable customer support.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are a new or experienced hotelier looking to revise your hotel operations GuestPoint will give you a trusted and reliable property management system with quality integrations and reliable customer support.
Recommended by
Monique Jensen
Director, Strategic Partnerships
@
SiteMinder
Monique Jensen
Director, Strategic Partnerships
@
SiteMinder
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GuestPoint Integrations
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Support
Unverified
GuestPoint has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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