GuestPoint PMS

4.9 (26 REVIEWS)

HTR Score icon
HT Score  
22 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestPoint PMS

4.9 (26 REVIEWS)

Ranked 35 (out of 310) in Property Management Systems

GuestPoint provides hospitality solutions used by small to mid-sized motels all across Australia and globally.

GuestPoint has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.9
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestPoint PMS is the #43 most trending product in the Property Management Systems category (out of 310) and the #770 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

GuestPoint’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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22 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About GuestPoint PMS
Founded in 2009 | Headquarters in Eight Mile Plains (Australia) | 19 employees
Our quick to learn and simple to use property management system is secure, cloud based, and streamlines every step from booking to check-out. Our range of services includes PMS, channel manager, GDS, payments and POS.

Capabilities

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GuestPoint doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

GuestPoint has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

11 | Small (10-24 room)

12 | Medium (25-74 room)

1 | Large (75-199 room)

Country

26 | Australia

Type

23 | Motels

6 | Bed & Breakfast & Inns

1 | Boutiques

1 | RV Parks & Campgrounds

Region

26 | Oceania

Category

26 | Property Management Systems

Hotelier Rating

Excellent
26
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (11)
  • Medium (12)
  • Large (1)

Country

  • Australia
    Australia
    (26)

Region

  • Oceania
    Oceania
    (26)
10

Easy to Use - Great support

Innkeeper from 10 to 24 room RV Parks & Campground in Dumgree (Australia)

Verified
2 years ago
Guestpoint have always offered great support and will always fix any user queries pronto. Such a good back up service of auser friendly booking program
Country Australia
Innkeeper
Small Hotel
10

Punching above the rest.

Manager from 25-49 room Motel in Gunnedah (Australia)

Verified
2 years ago
Holistic system demonstrating a thorough understanding of on-the-ground, day-to-day accommodation management. Having used this software for just two weeks after working many years with various other (older style) industry software, I much appreciate GP's intuitive design, user-friendly interface and comprehensive data capture - not too much...
Country Australia
Manager
Medium Hotel
10

3 months in the Motel Industry

Motel Manager from 25-49 room Motel in Nemingha (Australia)

Verified
2 years ago
6 weeks with RoomMaster & 6 weeks with GuestPoint.Like chalk & cheese to compare.GuestPoint is modern user friendly ,with easy to follow training & approachable staff with personalities.Mistakes/errors are easy to fix & the system so much superiorto RoomMaster in so many ways.Mark & SharonManagers
Country Australia
Motel Manager
Medium Hotel
9

Easy to use system.

Manager from 25-49 room Bed & Breakfast & Inn in Wangaratta (Australia)

Verified
2 years ago
Easy to use system, makes it very easy and quick to do new reservations and multiroom bookings. Good reporting features, quick roll-over function.
Country Australia
Manager
Medium Hotel
10

GuestPoint makes property management simple

Owner from 10 to 24 room Motel in Gunnedah (Australia)

Verified
2 years ago
What I like the most is the prompt , friendly , efficient customer support. They back-up a functional and efficient all-in-one property management system, saving me time so I can focus on making reservations.
Country Australia
Owner
Small Hotel
10

Time saving Automation, a Total Accommodation Rooms management system in one place.

Property Owner from 25-49 room Motel in Morwell (Australia)

Verified
2 years ago
Guest Points Room inventory management system keeps things simple. To ensure your Guests have a great experience starts with a reliable, effective, professional and easy to use Rooms management system. Many motels in our area find themselves in and "over booked" situation frequently - in the 10 years we have been using Guest Point we have n...
Country Australia
Property Owner
Medium Hotel
10

GP review Mt Barney Lodge

administration from 1 to 4 room in Mount Barney (Australia)

Verified
2 years ago
- great customer service/ tech assistance - clear, user friendly system - deposit follow ups are particularly helpful for ensuring everything is actioned and not missed
Country Australia
administration
X-Small Hotel
10

Absolutely fantastic service every time I pick up the phone.

Hotel Manager from 75-99 room Bed & Breakfast & Inn in Blackwater (Australia)

Verified
2 years ago
The great customer service that is offered by the Tech support team at GuestPoint is some of the best in the industry. They have been very helpful in getting me up to speed using their software and every person I've dealt with has a wealth of knowledge to offer a caller. I only took over this property 6 weeks ago and hadn't used guest point...
Country Australia
Hotel Manager
Large Hotel
10

Great product, exceptional service

Motelier from 10 to 24 room Motel in Port Noarlunga South (Australia)

Verified
2 years ago
We've been using Guestpoint for over 7 years as our reservations system. The systems reliability and user friendliness is second to none. Very efficient checkin process. Of more value though is the support from the team. Great relationships and always someone available if you need help, guidance or training on a feature. Highly recommend.
Country Australia
Motelier
Small Hotel
10

Awesome PMS

Owner from 10 to 24 room Motel in Saint George (Australia)

Verified
2 years ago
I bought our first hotel 18 months ago and was then introduced to Guestpoint. Having no experience with them I expected to change to a cheaper system but the customer service was exceptional. I could reach them anytime I needed and they were always so patient and explained things well and would help with my issue. Would fully recommend them!
Country Australia
Owner
Small Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

GuestPoint is a Reliable and Robust PMS system used and loved by many hoteliers all over the world. They offer best-in-class integrations and feature-rich reporting for the bespoke hotelier with tailored support.

Question:

What differentiates this product or service from the competition?

Answer:

GuestPoints' service, support and development team are second to none, they are highly experienced in the field of Property Management and they achieve in making their customer's guest experience a great one.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are a new or experienced hotelier looking to revise your hotel operations GuestPoint will give you a trusted and reliable property management system with quality integrations and reliable customer support.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Monique Jensen Director, Strategic Partnerships @ SiteMinder
RecommendationAvatar
Monique Jensen Director, Strategic Partnerships @ SiteMinder
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Support

Unverified

GuestPoint has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

99%

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