Compare GuestService - Surveys vs Guest Feedback (by Customer Alliance)

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Compare GuestService - Surveys vs Guest Feedback (by Customer Alliance)

Guest Surveys & Feedback vendor comparison between GuestService - Surveys vs Guest Feedback (by Customer Alliance) . Find out which Guest Surveys & Feedback is right for you based on realtime data from 68 verified hotelier reviews across 14 countries.

Ratings Summary

HT Score

GuestService - Surveys

unranked

Guest Feedback (by Customer Alliance)

88

Popularity

GuestService - Surveys

3 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

Likelihood to Recommend

GuestService - Surveys

100%

Guest Feedback (by Customer Alliance)

94%

Ease of Use

GuestService - Surveys

5

Guest Feedback (by Customer Alliance)

4.7

ROI

GuestService - Surveys

5

Guest Feedback (by Customer Alliance)

4.4

Implementation

GuestService - Surveys

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Guest Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

GuestService - Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service

Guest Service

vs.

Customer Alliance

Customer Alliance

vs.

Take recommendations quiz

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%

Motels - 0%

Hostels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 12%

Boutiques - 12%

Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestService - Surveys

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

Guest Service

Guest Service

vs.

Customer Alliance

Customer Alliance

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

References

GuestService - Surveys

Guest Service doesn’t have any references available

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available

General Info

Screenshots

Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel CRM & Email Marketing (1)

View all integrations (3)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

View all integrations (48)

Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

Guest Feedback (by Customer Alliance)

Customer Alliance Selected as One of Its Preferred Partners in Mews’ Curated Tech Stacks for France and DACH

Customer Alliance Now Available on Oracle Cloud Marketplace

Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles

Guest Feedback (by Customer Alliance)

The Definitive Guide to ITB Berlin 2019: 5 Key Trends That Every Hotelier Must Know

Customer Alliance Now Available on Oracle Cloud Marketplace

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