Guest Service vs. Service Metrics Group: Which is a Better Fit?

Ratings Summary

HT Score

GuestService - Surveys

unranked

Service Metrics Group

unranked

Popularity

GuestService - Surveys

3 verified reviews

Service Metrics Group

2 verified reviews

Likelihood to Recommend

GuestService - Surveys

100%

Service Metrics Group

100%

Ease of Use

GuestService - Surveys

Service Metrics Group

ROI

GuestService - Surveys

Service Metrics Group

Implementation

GuestService - Surveys

Not enough data available

Service Metrics Group

Not enough data available

Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Service Metrics Group

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Service Metrics Group

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

GuestService - Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Service Metrics Group

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service

vs.

Service Metrics Group

vs.

Take recommendations quiz

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%

Motels - 0%

Hostels - 0%

Service Metrics Group

Other - 50%

Boutiques - 50%

Resorts - 0%

Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

GuestService - Surveys

Average

Service Metrics Group

Pricing Available By Request

Custom Price Quote

Guest Service

vs.

Service Metrics Group

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

References

GuestService - Surveys

Guest Service doesn’t have any references available

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

View all integrations (4)

Service Metrics Group

Service Metrics Group doesn't have any integrations

Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

GuestService - Surveys

Guest Service doesn’t have any recent articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles