Compare GuestService - Surveys vs Service Metrics Group vs Guest Feedback (by Customer Alliance)
Guest Survey Software vendor comparison between GuestService - Surveys vs Service Metrics Group vs Guest Feedback (by Customer Alliance). Find out which Guest Survey Software is right for you based on realtime data from 70 verified hotelier reviews across 15 countries.
Guest Service
Ranked 9 (out of 25)
Service Metrics Group
Ranked 11 (out of 25)
Customer Alliance
Ranked 3 (out of 25)
Ratings Summary
GuestService - Surveys
unranked
Service Metrics Group
unranked
Guest Feedback (by Customer Alliance)
87
GuestService - Surveys
3 verified reviewsService Metrics Group
2 verified reviewsGuest Feedback (by Customer Alliance)
65 verified reviewsGuestService - Surveys
Service Metrics Group
Guest Feedback (by Customer Alliance)
GuestService - Surveys
Service Metrics Group
Guest Feedback (by Customer Alliance)
GuestService - Surveys
Service Metrics Group
Guest Feedback (by Customer Alliance)
GuestService - Surveys
Not enough data available
Service Metrics Group
Not enough data available
Guest Feedback (by Customer Alliance)
GuestService - Surveys
Verified Customer Support
Service Metrics Group
Verified Customer Support
Guest Feedback (by Customer Alliance)
Verified Customer Support
GuestService - Surveys
Service Metrics Group
Guest Feedback (by Customer Alliance)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
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Customers
Top 3 Segments
GuestService - Surveys
Resorts - 100%
Motels - 0%
Hostels - 0%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients
GuestService - Surveys
Guest Service doesn’t have any featured brands available
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Fit Score for Your Property
Pricing
GuestService - Surveys
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
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What Customers Are Saying
Most Recent Review
GuestService - Surveys
Reception team
Front Office from (Turkey)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Most Positive Review
GuestService - Surveys
Enhancing our review score
Quality Manager from (Turkey)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Most Critical
GuestService - Surveys
Enhancing our review score
Quality Manager from (Turkey)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)References
GuestService - Surveys
Guest Service doesn’t have any references available
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General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
GuestService - Surveys
Property Management Systems (2)
Hotel Restaurant POS Systems (2)
Hotel Keyless Entry Systems (1)
Service Metrics Group
Service Metrics Group doesn't have any integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Recent Company Updates
GuestService - Surveys
Guest Service doesn’t have any recent company updates
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Recent Articles
GuestService - Surveys
Guest Service doesn’t have any recent articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles