Haip PMS Cloud vs. RoomRaccoon HMS:
Which Is Right for You?

The Decision

Choosing between Haip PMS Cloud by Telivity and RoomRaccoon HMS by RoomRaccoon hinges on your hotel's specific operational needs. Both solutions address core property management challenges, such as reservations, guest communication, and revenue tracking, but they diverge significantly in scope, user experience, and market focus. Your decision should consider the size of your property, the level of automation desired, and the importance of integrations.

Telivity’s Haip PMS Cloud claims to modernize PMS for independent and boutique hotels without requiring hardware management, but its lack of recent reviews and global presence makes it less compelling. RoomRaccoon, on the other hand, boasts a large volume of recent reviews and a robust feature set, making it a more reliable choice for most hoteliers. Which product offers the best fit for your hotel’s growth plans?

Is Haip PMS Cloud or RoomRaccoon Better for Hotels?

Both products aim to streamline hotel operations, but they serve different hotel profiles. Haip PMS Cloud is a hosted, open-source platform ideal for small, independent properties looking for a straightforward PMS with minimal management, primarily targeting boutique hotels, small hotel groups, and B&Bs. It offers core features like reservations, folios, and night audit, plus built-in AI for rate recommendations, but it has limited integrations and no recent reviews, which makes assessing its current performance difficult.

RoomRaccoon is a comprehensive cloud-based system trusted by thousands worldwide. It integrates property management, channel management, booking engine, and automation tools into one platform, explicitly designed for independent and small hotels wanting more operational control and revenue growth. Its recent reviews underscore its usability, automation, and extensive integrations, making it a more adaptable solution for hotels aiming to scale. Do you need a simple system or a full management suite?

RoomRaccoon vs Haip PMS Cloud: Which Should Your Hotel Choose?

Your choice depends largely on your hotel’s size, complexity, and growth ambitions. If your hotel needs a lightweight, hosted PMS with essential features and minimal setup, Haip PMS Cloud could meet your needs, especially if you value automation like guest emails and AI rate suggestions. However, for properties seeking an all-in-one platform that supports channel management, booking, and extensive automation, RoomRaccoon’s 485 reviews with a 4.95/5 rating, most recent and positive, strongly favor its suitability.

For small or boutique hotels aiming for direct bookings, revenue boosts, or automation, RoomRaccoon’s larger feature set and recent user satisfaction make it the more dependable choice. Conversely, Haip might suit properties with very basic needs or specific AI-driven rate suggestions, though its lack of recent review data and global footprint limits confidence.

Is Haip PMS Cloud or RoomRaccoon Easier to Use?

RoomRaccoon enjoys a 4.87/5 ease-of-use rating based on recent reviews and over 485 reviews, emphasizing its intuitive design, simple onboarding, and quick staff adoption. Users praise its friendly interface, which reduces training time and fosters staff confidence, with many noting that it feels “very clear” and “easy to work with,” according to multiple reviews.

Haip PMS Cloud provides core functionalities but lacks recent user feedback or rating data, making it hard to gauge its usability today. Its open-source nature suggests potential complexity, especially for users unfamiliar with API or server management, which could hinder staff adoption.

Edge: RoomRaccoon.

Which Has Better Features: Haip PMS Cloud or RoomRaccoon?

RoomRaccoon offers a significantly broader feature set, with 48 unique features including special offers, automated reporting, multi-currency, loyalty programs, website integration, group booking, online checkout, and more. These features support automation, upselling, revenue management, and guest engagement, crucial for hoteliers looking to scale.

Haip PMS Cloud provides only core functionalities like reservations, night audit, and guest feedback management, with just one feature exclusive to it. Its limited scope means you won't find advanced automation, multi-channel tools, or extensive integrations, which are hallmarks of RoomRaccoon’s platform.

Edge: RoomRaccoon.

Which Has Better Customer Support: Haip PMS Cloud or RoomRaccoon?

RoomRaccoon’s support ratings (4.73/5) and NPS score (9.53/10) reflect consistent recent positive feedback, emphasizing responsive, knowledgeable assistance. Users mention its "prompt and adaptable" service, with many appreciating the ongoing development and support responsiveness, which is critical during onboarding and growth phases.

Haip PMS Cloud lacks recent reviews and explicit support ratings, making it difficult to assess its current support quality. Its open-source framework might imply a reliance on community or self-support, which could be less reliable for hotels seeking dedicated assistance.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Haip PMS Cloud or RoomRaccoon?

RoomRaccoon’s reviews consistently highlight high satisfaction, with a 4.95/5 rating based on 485 reviews, many praising its ease of use, automation, and revenue improvements. Small hotel operators particularly appreciate its intuitive interface and features that help streamline daily operations.

There is no recent review data for Haip PMS Cloud, but its overall rating of 0/5 from Telivity suggests a lack of current user satisfaction or insufficient recent feedback. Given the volume and recency of RoomRaccoon’s reviews, it clearly holds the higher trust level among hoteliers.

Edge: RoomRaccoon.

How Much Do Haip PMS Cloud and RoomRaccoon Cost?

Haip PMS Cloud does not publicly list pricing; it is described as a hosted platform with a core plan, AI features, and optional add-ons, but no transparent pricing details are available. This ambiguity makes budgeting and comparison difficult.

RoomRaccoon charges a base price of $1,000, with no mention of monthly fees or additional implementation costs. Its transparent pricing model and clear value proposition make it easier for hotels to evaluate ROI and plan their budgets effectively.

Edge: RoomRaccoon.

What Type of Hotel Should Use Haip PMS Cloud?

• Hotels that need a straightforward, hosted PMS with essential features like reservations, night audit, and automated emails.
• Small boutique hotels, B&Bs, or serviced apartments seeking a simple management system without extensive integrations.
• Teams that prefer a managed service with AI-driven rate suggestions, without the need for complex automation.
• Hotels with limited IT resources, wanting a hosted solution that requires minimal setup.

Not ideal if:

• Your hotel is seeking extensive automation, integrations, or channel management.
• You plan to scale significantly or need multi-property management.
• You require detailed guest database management or multi-lingual support.

What Type of Hotel Should Use RoomRaccoon?

• Small independent hotels, boutique hotels, or eco-lodges aiming for automation, online booking, and revenue optimization.
• Hotels looking for a system that combines PMS, channel management, booking engine, and guest communications in one platform.
• Teams that want to increase direct bookings and upsell with AI-powered tools.
• Hotels seeking extensive integrations with other software, such as POS, payment systems, or marketing tools.

Not ideal if:

• Your hotel has minimal automation needs or prefers a very basic, straightforward PMS.
• You operate a large, multi-property enterprise that requires a customized or enterprise-level system.
• Your team is uncomfortable with cloud-based solutions or needs offline capabilities.

RoomRaccoon vs Haip PMS Cloud: The Bottom Line for Hotels

RoomRaccoon offers a comprehensive, user-friendly platform with recent high ratings (4.95/5) from hundreds of hoteliers, supporting automation, integrations, and revenue growth. Its extensive feature set and proven customer satisfaction make it suitable for small hotels seeking to scale and optimize operations efficiently.

Haip PMS Cloud, with limited recent reviews and a narrow feature set, appears better suited for hotels with very basic needs and minimal automation requirements. Its lack of transparency and global presence make it a less reliable choice for hotels looking for a future-proof management system.

If your hotel values proven performance, automation, and extensive features, RoomRaccoon is the clear choice. For simple, hosted property management, Haip could suffice, but with less confidence in ongoing support and scalability.