Hapi Guest vs. loqate:
Which Is Right for You?

The Decision

Choosing between Hapi Guest by Hapi and loqate for your hotel’s CRM and email marketing needs hinges on your priorities. Hapi excels as a comprehensive data integration platform designed specifically for hospitality, while loqate remains largely undefined in the market, with no available reviews or features. For hotels seeking a proven, highly-rated solution with extensive capabilities, Hapi stands out as the clearer choice.

Is Hapi Guest or loqate Better for Hotels?

Hapi Guest offers an established, well-reviewed platform with 60 recent reviews and a 4.8/5 overall rating, emphasizing ease of use, support, and rich features. loqate, by contrast, has no reviews or ratings available, making its performance and suitability uncertain. The absence of recent feedback on loqate makes it difficult to assess its effectiveness or reliability. Would you prefer a platform with verifiable user satisfaction and proven results?

Hapi Guest vs loqate: Which Should Your Hotel Choose?

If your hotel needs a robust CRM and email marketing platform with deep integration capabilities, go with Hapi. Its extensive suite of 30+ features, including guest profiles, automation, segmentation, and GDPR compliance, make it ideal for mid-to-large hotels looking to enhance guest relationships and operational data. Conversely, if your hotel is looking for a simple, possibly less expensive solution without proven reviews or features, loqate might seem appealing—but the lack of available data makes this a risky choice.

For hoteliers requiring comprehensive data management, quick deployment, and ongoing support, Hapi’s proven track record speaks for itself. If you prioritize reliability, user satisfaction, and feature depth, Hapi is the clear winner.

Is Hapi Guest or loqate Easier to Use?

Hapi’s user-friendly interface scores a 4.64/5, with most reviews praising its intuitive design and smooth onboarding process rated at 4.67/5. Support staff are highly rated at 4.83/5, with many users describing their onboarding as straightforward and responsive. In contrast, loqate offers no ratings, reviews, or feedback, leaving its ease of use completely unknown. Based on available data, Hapi’s ease of use is well established.

Edge: Hapi Guest.

Which Has Better Features: Hapi Guest or loqate?

Hapi provides over 30 unique features, including guest profiles, data migration, segmentation, A/B testing, email templates, open API, GDPR compliance, and transactional templates. It also offers a centralized multi-hotel solution and a dedicated data warehouse. loqate has no listed features or comparable functionalities, making it impossible to assess its capabilities. The depth and breadth of Hapi’s features set a clear standard.

Edge: Hapi Guest.

Which Has Better Customer Support: Hapi Guest or loqate?

Hapi’s support team is rated at 4.83/5, with reviews highlighting their knowledgeable, responsive service during onboarding and ongoing support. Users frequently mention the team’s expertise and partnership approach as key strengths. loqate, lacking reviews or support ratings, provides no data to compare support quality. For dependable, highly-rated support, Hapi is the proven choice.

Edge: Hapi Guest.

Which Has More Integrations: Hapi Guest or loqate?

Hapi offers connections to 66 verified partners, including major systems like Suites, Juyo Analytics, WebRezPro, and others. It also supports integrations with several third-party applications, giving your hotel flexibility. loqate does not list any integrations or partnerships, making its connectivity capabilities uncertain. If integrations are crucial to your tech stack, Hapi clearly leads.

Edge: Hapi Guest.

Which Do Hoteliers Rate Higher: Hapi Guest or loqate?

Hapi’s reviews, totaling 60 in the last six months, consistently rate it at 4.8/5, with an NPS of 9.58/10 and 96% likelihood to recommend. Hotels across segments, especially branded and independent properties, praise its ease of use, support, and feature set. loqate has no reviews, ratings, or recent feedback, so its user satisfaction remains unknown. For proven customer approval, Hapi is the clear winner.

Edge: Hapi Guest.

How Much Do Hapi and loqate Cost?

Hapi charges a base price of $1,400 per month, with no freemium or trial options. Pricing details for loqate are unavailable, which complicates comparison. Given Hapi’s transparent pricing and proven value, it offers clarity for budget planning.

What Type of Hotel Should Use Hapi?

• Hotels that prioritize seamless data integration across multiple systems.
• Teams aiming to unify guest profiles for better marketing.
• Hotels seeking automation, segmentation, and personalized communication.
• Properties that want quick deployment with robust support.
• Hotels with existing Salesforce infrastructure or plans to use Salesforce CRM.
• Hotels that need compliance with GDPR and CCPA.
• Not ideal if your hotel operates with minimal systems or has budget constraints below $1,400/month.

What Type of Hotel Should Use loqate?

• Hotels that want a very basic CRM solution with minimal integrations.
• Teams with very limited budgets and no need for extensive features.
• Hotels that do not require proven user reviews or support.
• Small properties or startups exploring initial CRM options.
• Hotels that can afford to risk untested, unreviewed software.
• Not ideal if your hotel values proven results, extensive features, or reliable support.

Hapi vs loqate: The Bottom Line for Hotels

Hapi Guest by Hapi is a comprehensive, well-reviewed CRM and email marketing platform tailored for hotels seeking robust integration, automation, and guest data management. Its extensive feature set, high customer satisfaction, and proven track record make it the preferred choice for hotels aiming to improve guest relationships and operational efficiency.

If your hotel needs reliable integration with multiple systems, detailed guest profiles, and responsive support, Hapi is the clear winner. Its superior ratings and extensive integrations stand out in a crowded market.

Conversely, loqate offers no reviews or measurable features, making it a high-risk choice without proven performance. If you’re considering an unknown vendor with no customer feedback, loqate might be worth exploring, but it’s unlikely to match the reliability and sophistication of Hapi.

In conclusion, for hotels wanting a trusted, feature-rich solution backed by recent reviews and high ratings, Hapi Guest remains the definitive choice.