HCN Navigator vs. Volo:
Which Is Right for You?

The Decision

Choosing between HCN Navigator by The Hotel Communication Network (HCN) and Volo for your hotel’s in-room tablet solution hinges on your hotel’s specific needs and priorities. Both products aim to enhance guest experience and streamline operations but diverge significantly in features, support, and market presence. Your decision should consider recent reviews, feature sets, and integration capabilities to find the better fit for your property.

HCN Navigator is designed for hotel brands seeking control over guest self-service, with a focus on brand consistency and automation. Volo, on the other hand, offers a feature-rich platform with a broad array of guest engagement tools, positive recent reviews, and a larger user base.

Is HCN Navigator or Volo Better for Hotels?

HCN Navigator delivers guest self-service via in-room tablets, emphasizing automation, voice capabilities, and brand control. It aims for seamless integration with existing hotel systems but has fewer reviews and less recent feedback, making its current performance less verifiable.

Volo provides a touchscreen platform packed with 33 distinct features, including digital directories, in-room dining, local guides, and messaging, which are highly appreciated by users. Its recent reviews are more numerous and favorable, indicating a more current and reliable user experience.

Are you looking for a solution focused on automation and branding control, or do you prefer a feature-rich platform with broad guest engagement options? Your hotel’s operational style and guest demographics will influence which product suits you better.

Volo vs HCN Navigator: Which Should Your Hotel Choose?

If your hotel needs a straightforward, highly rated platform that enhances guest interaction through diverse features, go with Volo. Its recent 78 reviews with an overall score of 4.89/5 and a 97% likelihood to recommend prove its reliability and popularity among hoteliers.

If your hotel prioritizes in-room self-service automation, voice assistance, and brand control, HCN Navigator might seem appealing. However, with no recent reviews and a score of 0/5, its current performance is less substantiated, making Volo the safer, smarter choice based on recent feedback.

For hotels aiming to boost guest satisfaction, operational efficiency, and revenue, Volo offers a proven, feature-rich solution. Meanwhile, HCN Navigator may be suited for properties with a heavy emphasis on automation and brand consistency, but the lack of current reviews limits confidence.

Is HCN Navigator or Volo Easier to Use?

Volo’s interface earns a high Ease of Use rating of 4.85/5, with many reviews mentioning its simple, user-friendly design. Hotels report minimal training needed for staff and guests, and the implementation process is straightforward with a considered onboarding experience rated 4.62/5.

HCN Navigator receives no review ratings, which is a significant drawback when assessing ease of adoption. Its lack of recent feedback means its user interface and onboarding experience are unverified and likely less refined.

Edge: Volo.

Which Has Better Features: HCN Navigator or Volo?

Volo offers 33 features, including digital menus, local city guides, in-room dining, guest messaging, digital concierge, multi-currency, loyalty management, and more. These tools enable hotels to create a highly interactive and personalized guest experience.

HCN provides only in-room dining capabilities and lacks the extensive feature set found in Volo. Its limited offerings mean it may not meet the demands of hotels seeking comprehensive guest engagement solutions.

Edge: Volo.

Which Has Better Customer Support: HCN Navigator or Volo?

Volo’s support scores of 4.89/5 and recent positive reviews highlight its responsiveness and proactive assistance. Hoteliers consistently praise Volo’s team for troubleshooting and support, emphasizing swift resolution and ongoing partnership.

HCN has no recent reviews or support ratings available, making it impossible to evaluate its support quality. The absence of recent feedback diminishes confidence in its customer service.

Edge: Volo.

Which Has More Integrations: HCN Navigator or Volo?

Volo integrates with 22 verified partners, including major PMS and POS systems like WebRezPro, Mews, and RoomKey PMS, providing flexibility for hotel operations. It also supports shared integrations with Oracle Hospitality and Stayntouch.

HCN’s three verified partners are fewer, with less diversity in system integrations, limiting its adaptability for hotels relying on broader tech ecosystems.

Edge: Volo.

Which Do Hoteliers Rate Higher: HCN Navigator or Volo?

Volo’s recent reviews consistently rate it near 5/5, with a 97% recommendation rate, particularly in boutique, resort, and other property types. Hotels highlight its ease of use, feature set, and support as key strengths.

HCN’s ratings are nonexistent, and its lack of recent reviews means there’s no current data to evaluate user satisfaction.

Edge: Volo.

How Much Do HCN Navigator and Volo Cost?

Volo costs $1,200 upfront with no ongoing monthly fees, providing a predictable investment for hotels. HCN does not disclose pricing, and its absence of recent reviews makes cost comparisons impossible.

If considering budget, Volo’s transparent pricing model simplifies the decision-making process.

What Type of Hotel Should Use HCN Navigator?

• Hotels that want to emphasize brand control and automation in guest self-service.
• Properties with existing automation infrastructure seeking voice-enabled assistance.
• Hotels targeting brands with strict control over guest experience.
• Large hotel chains with dedicated IT teams managing integrations.

Not ideal if:

• You require a broad feature set for guest engagement.
• Your hotel prefers modern, interactive tools.
• You seek recent reviews and proven performance.

What Type of Hotel Should Use Volo?

• Boutique hotels looking for an all-in-one guest engagement platform.
• Resorts aiming to provide a personalized, interactive guest experience.
• Hotels wanting a flexible system with extensive features like digital menus, messaging, and local guides.
• Properties focused on increasing revenue via upselling and service marketing.

Not ideal if:

• You need automation-centric solutions with voice capabilities.
• Your property is highly specialized with unique tech integrations not supported by Volo.
• You require a solution with proven presence in North America only.

Volo vs HCN Navigator: The Bottom Line for Hotels

Volo’s extensive feature set, recent high ratings, and large user base make it the clear leader in in-room hotel tablets. Its comprehensive tools support diverse hotel types, especially boutique, resort, and full-service properties, seeking to engage guests actively and boost revenue.

HCN Navigator targets automation and brand control, but the lack of current reviews and features limits its appeal today. Unless your hotel specifically prioritizes automation with voice assistance and brand control, Volo is the safer, more reliable choice.

If your hotel values proven, feature-rich guest engagement, Volo is the optimal solution. For properties emphasizing automation and brand consistency, HCN Navigator might fit—if it can demonstrate recent performance.