HelloGuest vs. MyStay Check in:
Which Is Right for You?

The Decision

Both HelloGuest and MyStay Check-in aim to streamline contactless guest experiences, but they approach this goal differently. HelloGuest offers a digitalization platform focused on simplifying hotel processes, whereas MyStay specializes in contactless check-in and check-out with extensive automation features. Your choice hinges on whether you prioritize operational digitalization or a dedicated guest journey solution.

While HelloGuest has a broader, more integrated property management focus, it lacks recent reviews or high user feedback. MyStay, with its 40 recent reviews and a 98% likelihood to recommend, presents a more validated and current solution. Would you prefer a specialized contactless check-in system or a more general digitalization platform?

Is HelloGuest or MyStay Better for Hotels?

HelloGuest provides a broad suite of hotel management tools designed to digitize your entire operation, aiming at simplifying complex workflows in a straightforward manner. In contrast, MyStay focuses solely on contactless check-in and check-out, with 14 unique features that automate guest onboarding, engagement, and billing.

Given that HelloGuest has no recent reviews or a substantial user base, its effectiveness remains unverified. Conversely, MyStay's 40 recent reviews and a high NPS score of 9.8/10 demonstrate strong, current user satisfaction. If your hotel needs a comprehensive digital platform, HelloGuest could be suitable. But if your priority is reliable, contactless guest flow, MyStay is the clear choice.

MyStay Check-in vs HelloGuest: Which Should Your Hotel Choose?

If your hotel needs a dedicated contactless check-in system that reduces costs, speeds up guest processing, and enhances guest satisfaction, go with MyStay. Its extensive feature set—including PMS integration, digital payments, and guest communication—makes it ideal for properties aiming to improve operational efficiency and guest experience simultaneously.

On the other hand, if you seek a simple, broad digitalization tool that covers multiple hotel management aspects without current user validation, HelloGuest might be an option. However, the lack of recent reviews and a low trust score suggests that MyStay’s proven track record makes it the safer, more effective investment for most hotels seeking contactless solutions.

Is HelloGuest or MyStay Easier to Use?

MyStay scores a near-perfect 4.91/5 for ease of use, with reviews praising its intuitive interface and quick onboarding. Users describe the platform as straightforward, enabling staff to adopt it rapidly, which is essential for busy hotel environments.

HelloGuest, on the other hand, has no recent reviews or user ratings, making it impossible to assess its usability confidently. The absence of current user feedback indicates uncertainty about how intuitive or effective the platform is. Edge: MyStay.

Which Has Better Features: HelloGuest or MyStay?

MyStay boasts 14 unique features, including PMS integration, guest segmentation, multi-channel communication, digital payment, self-service kiosks, and offer orchestration. These functionalities allow hotels to automate and personalize many guest interactions and operational tasks.

HelloGuest offers no exclusive features or integrations, providing only a basic digitalization service aligned with its broad management approach. Without a diverse feature set, HelloGuest falls short compared to MyStay’s comprehensive capabilities. Edge: MyStay.

Which Has Better Customer Support: HelloGuest or MyStay?

MyStay earns a 4.93/5 rating for customer support, with recent reviews highlighting prompt, helpful assistance and ongoing improvements. Guests and hoteliers appreciate its responsiveness, which is crucial for resolving technical issues quickly.

HelloGuest has no recent review data or support ratings, leaving its support quality uncertain. The strong, recent positive feedback for MyStay suggests it offers superior, reliable support. Edge: MyStay.

Which Has More Integrations: HelloGuest or MyStay?

MyStay integrates with 30 verified partners, including major PMS, channel managers, and access systems, providing a broad network of operational compatibility. It shares five integrations with HelloGuest but offers additional options like Door Lock, Lobby Kiosk, and online payment solutions, enhancing automation.

HelloGuest has only 15 verified integrations, limiting its interoperability. The broader integration ecosystem of MyStay enhances its flexibility for diverse hotel setups. Edge: MyStay.

Which Do Hoteliers Rate Higher: HelloGuest or MyStay?

MyStay’s recent reviews reflect an average property rating of 5/5 across segments like boutique, city center, and serviced apartments, indicating broad satisfaction. Its high NPS of 9.8/10 demonstrates strong user advocacy.

HelloGuest, with no recent reviews or ratings, offers no current data to judge hotel satisfaction. The proven high ratings for MyStay make it the more trusted choice today. Edge: MyStay.

How Much Do HelloGuest and MyStay Cost?

HelloGuest does not publicly disclose pricing details or offer a trial, suggesting a potentially bespoke or unavailable pricing model. Conversely, MyStay charges a flat $400 monthly fee, with no hidden implementation costs or trial options.

While HelloGuest’s unclear pricing limits direct comparison, MyStay’s transparent $400/month fee provides clarity and straightforward budgeting.

What Type of Hotel Should Use HelloGuest?

• Hotels that want a comprehensive digital management system for operations, staff workflows, and guest management.
• Teams seeking a simplified platform to digitalize existing processes without extensive customization.
• Not ideal if you require a proven, contactless guest experience solution with recent user validation.
• Not ideal if your focus is solely on contactless check-in or if you need immediate, high-rated user support.

What Type of Hotel Should Use MyStay?

• Hotels prioritizing contactless check-in/check-out, especially during COVID-19 or for operational cost savings.
• Properties aiming to automate guest communication, billing, and upselling in a single platform.
• Serviced apartments, boutique hotels, or city center hotels seeking high user satisfaction and extensive integrations.
• Not ideal if you need a full property management system or if your operation relies heavily on traditional front desk processes.

The Bottom Line for Hotels

The core difference between HelloGuest and MyStay lies in their scope. HelloGuest proposes a broad hotel management platform aimed at digitizing multiple workflows, but lacks recent validation, which diminishes confidence in its current effectiveness.

MyStay, with its 40 recent reviews and a 98% recommendation rate, offers a focused, contactless check-in and check-out solution that streamlines operations and improves guest satisfaction. Its strong support, extensive features, and broad integrations make it a reliable choice for properties seeking to modernize guest interactions.

Choose HelloGuest if you need a broad management platform and are willing to risk unverified recent user feedback. Opt for MyStay if your primary goal is a proven, contactless guest journey with high satisfaction and ongoing support. For most hotels targeting contactless solutions today, MyStay is the definitive recommendation.