Compare HelloShift (Guest) vs SiteMinder Guest Engagement (Messaging) vs Smart Host Messaging

HelloShift

HelloShift (Guest)

120 reviews
SiteMinder

SiteMinder Guest Engagement (Messaging)

110 reviews
Smart Host GmbH

Smart Host Messaging

113 reviews

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Compare HelloShift (Guest) vs SiteMinder Guest Engagement (Messaging) vs Smart Host Messaging

Guest Messaging Software vendor comparison between HelloShift (Guest) vs SiteMinder Guest Engagement (Messaging) vs Smart Host Messaging. Find out which Guest Messaging Software is right for you based on realtime data from 343 verified hotelier reviews across 46 countries.

HelloShift

HelloShift

Ranked 12 (out of 70)

4.7
120 reviews
View profile
SiteMinder

SiteMinder

Ranked 7 (out of 70)

4.8
110 reviews
View profile
Smart Host GmbH

Smart Host GmbH

Ranked 6 (out of 70)

4.7
113 reviews
View profile

Ratings Summary

HT Score

HelloShift (Guest)

24 HTScore Icon

SiteMinder Guest Engagement (Messaging)

83 HTScore Icon

Smart Host Messaging

84 HTScore Icon
Popularity

HelloShift (Guest)

120 verified reviews

SiteMinder Guest Engagement (Messaging)

110 verified reviews

Smart Host Messaging

113 verified reviews
Likelihood to Recommend

HelloShift (Guest)

93%

SiteMinder Guest Engagement (Messaging)

95%

Smart Host Messaging

94%
Ease of Use

HelloShift (Guest)

4.7

SiteMinder Guest Engagement (Messaging)

4.7

Smart Host Messaging

4.7
ROI

HelloShift (Guest)

4.7

SiteMinder Guest Engagement (Messaging)

4.6

Smart Host Messaging

4.4
Implementation

HelloShift (Guest)

4.7

SiteMinder Guest Engagement (Messaging)

4.6

Smart Host Messaging

4.6
Customer Support

HelloShift (Guest)

4.6

Verified Customer Support

SiteMinder Guest Engagement (Messaging)

4.7

Verified Customer Support

Smart Host Messaging

4.9

Verified Customer Support

Certificate of Excellence

HelloShift (Guest)

SiteMinder Guest Engagement (Messaging)

Smart Host Messaging

Features

Unified Inbox

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Multi-Channel

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Automation

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upselling & Ancillaries

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Task & Request Management

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Surveys & Feedback

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Reporting & Analytics

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Compliance & Privacy

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Digital Registration & Check-in

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Pre-Stay

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

In-Stay & Post Stay

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Back-Office

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Artificial Intelligence

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

Other

Open API

In app translation

Service Recovery/Escalation

HelloShift (Guest)

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

SiteMinder Guest Engagement (Messaging)

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

Smart Host Messaging

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

HelloShift
vs.
SiteMinder
vs.
Smart Host GmbH

Customers

Top 3 Segments

HelloShift (Guest)

Boutiques - 41%
Branded Hotels - 11%
Resorts - 9%

SiteMinder Guest Engagement (Messaging)

Boutiques - 25%
City Center Hotels - 18%
Resorts - 13%

Smart Host Messaging

Resorts - 22%
Luxury Hotels - 19%
Bed & Breakfast & Inns - 11%
Featured clients
-

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any featured brands available

Smart Host Messaging

Smart Host GmbH doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

Pricing Available By Request

Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

HelloShift (Guest)

Pricing Available By Request
HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

SiteMinder Guest Engagement (Messaging)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Smart Host Messaging

Pricing Available By Request
Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
HelloShift
vs.
SiteMinder
vs.
Smart Host GmbH

What Customers Are Saying

Most Recent Review

HelloShift (Guest)

Amazing Product

Group Sales & Service Manager

SiteMinder Guest Engagement (Messaging)

One site. Total control.

Owner

Smart Host Messaging

So far good experience with email marketing and automailings

Assistenz from Pertisau (Austria)
Most Positive Review

HelloShift (Guest)

HelloShift has been a great tool for our hotel group. We have seen significant improvements in communication with our guests specifically, which is critical in Hospitality!

Regional Director of Operations from Irvine (United States)

SiteMinder Guest Engagement (Messaging)

Love GuestJoy

Reception

Smart Host Messaging

Very intuitive user interface

Hotellerie from Millstatt (Austria)
Most Critical

HelloShift (Guest)

I like most is that we can chat with guest. I enjoy the fast communication.

front desk from

SiteMinder Guest Engagement (Messaging)

Great service!

Guest Relations Manager

Smart Host Messaging

Very intuitive user interface

Hotellerie from Millstatt (Austria)
References
-

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any references available

Smart Host Messaging

Smart Host GmbH doesn’t have any references available

General Info

Screenshots
Integrations

HelloShift (Guest)

Property Management Systems (15) Hotel Management Software (8) Channel Managers (4)

SiteMinder Guest Engagement (Messaging)

Property Management Systems (70) Booking Engine (33) Revenue Management Systems (32)

Smart Host Messaging

Property Management Systems (9) Hotel Restaurant POS Systems (4) Revenue Management Systems (3)
Recent Company Updates
-

Smart Host Messaging

Smart Host GmbH doesn’t have any recent company updates