Selbstständig

12 months ago

Verified

... We are very happy with Smart Host, it is constantly being developed and improved. Any potential problems will be resolved quickly. We currently have no improvements. ...

Hotellerie

12 months ago

Verified

... Fast, easy and intuitive handling, automatic translations, look & feel, good, helpful and easily accessible support, and responsiveness to special customer requests ...

Hotellerie

12 months ago

Verified

... Fast, easy and intuitive handling, automatic translations, look & feel, good, helpful and easily accessible support, and responsiveness to special customer requests ...

Hotellerie

12 months ago

Verified

... Fast, easy and intuitive handling, automatic translations, look & feel, good, helpful and easily accessible support, and responsiveness to special customer requests ...

Marketing

9 months ago

Verified

... While occasional disparities may arise between your crafted newsletter and its final appearance, SmartHost's robust support system ensures swift resolution. These moments serve as opportunities for growth, fostering adaptability and enhancing your skills. With SmartHost's user-friendly interface and responsive assistance ...

Marketing

9 months ago

Verified

... While occasional disparities may arise between your crafted newsletter and its final appearance, SmartHost's robust support system ensures swift resolution. These moments serve as opportunities for ...

Rezeptionsleitung

9 months ago

Verified

... With the help of Smart Host, communication with our guests has improved a lot and makes everyday life easier because you can send offers/confirmations and campaigns easily, quickly and with a ...

Rezeptionistin

9 months ago

Verified

... The offers are very appealing to guests thanks to the design with numerous photos. The ability to work with different templates and the automatic request for quotes are also extremely useful. ...

Rezeptionistin

9 months ago

Verified

... If you could integrate the mask directly into the homepage and guests could create and book offers online themselves, that would be great. ...

Hotelierin

7 months ago

Verified

... Since we have only been using Smart Host for this year, we don't have any significant suggestions for improvement. We will see what the future brings. ...

Back Office Managerin

7 months ago

Verified

... What I like best is that it is uncomplicated and very simple. Everything is very clear and easy to understand. The guests understand it very quickly too. ...

CEO

7 months ago

Verified

... - Good connection to the hotel program - Great marketing tool - If you have any questions, someone is always available and any problems can be solved quickly and easily. ...

CEO

7 months ago

Verified

... - Good connection to the hotel program - Great marketing tool - If you have any questions, someone is always available and any problems can be solved quickly and easily. ...

Hotelsekretärin

6 months ago

Verified

... Smart Host enables us to tailor our newsletters even more specifically to the needs of our customers, which has significantly increased the effectiveness of our newsletter campaigns. We are very happy with this new option and can only recommend it. If you have any questions, someone ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - she is simply brilliant! She knows her stuff and is a wonderful ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - she is simply brilliant! She knows her stuff and is a wonderful person - always help ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - she is simply brilliant! She knows ...

Geschäftsführerin

6 months ago

Verified

... So far I have no suggestions for improvement. Everything is running smoothly and is coordinated, and the contact persons are always available to offer help and advice. ...

Geschäftsführerin

6 months ago

Verified

... So far I have no suggestions for improvement. Everything is running smoothly and is coordinated, and the contact persons are always available to offer help and advice. ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - she is simply brilliant! She knows her stuff and is a wonderful person - always help ...

Rezeption

6 months ago

Verified

... Mega Support ...

Rezeption

6 months ago

Verified

... Stay the way you are :) we are very happy to be able to work with you, there is nothing to complain about. Thank you ...

Hotelassistentin

6 months ago

Verified

... There are not many suggestions for improvement yet, because it is still in its infancy. The only thing: automatic transfer of motifs to the hotel program would be desirable (as is already the case ...

Marketing

6 months ago

Verified

... It would be great if you could see even more clearly which posts are working particularly well. One way to achieve this would be to implement a visualization tool such as a heat map. With such a heat map, you could see at a glance which posts are particularly well received by the target group and which are performing less well. This visual representation would not only make analysis ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... It would sometimes be advantageous to receive a notification by email when a guest has a question about the offer, so that you don't always have to actively check for new messages in the tool. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... It would sometimes be advantageous to receive a notification by email when a guest has a question about the offer, so that you don't always have to actively check for new messages in the tool. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... It would sometimes be advantageous to receive a notification by email when a guest has a question about the offer, so that you don't always have to actively check for new messages in the tool. ...

Marketing

6 months ago

Verified

... We have been using SmartHost for a while now and are very happy with it. The new editor offers many design options and the end result is very appealing. I would especially like to highlight the great ...

Marketing

6 months ago

Verified

... We have been using SmartHost for a while now and are very happy with it. The new editor offers many design options and the end result is very appealing. I would especially like to highlight the great customer service. If you have any questions, you always get a quick answer and quick, uncomplicated ...

Marketing & Sales Managerin

5 months ago

Verified

... Effective newsletter tool for targeted guest communication ...

Marketing & Sales Managerin

5 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed analyses and reports help us to continuously improve our campaigns and optimally tailor them to the needs of our guests. In addition, Smart Host's support is fast and competent, which makes working together even more pleasant and efficient. The integration with our existing systems was seamless, saving us time and effort. Since the integration of more templates for different types of campaigns is even more flexible and training ...

Marketing & Sales Managerin

5 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed analyses and reports help us to continuously improve our campaigns and optimally tailor them to the needs of our guests. In addition, Smart Host's support is fast and competent, which makes working together even more pleasant and efficient. The integration with our existing systems was seamless, saving us time and effort. Since the integration of more templates for different types of campaigns is even more flexible ...

Rezeptionistin

4 months ago

Verified

... In my opinion, more extensive offers are still a bit confusing. Some guests are sometimes not familiar with the area and prefer to book by phone or have to ask for help by email. For larger offers, I ...

Gastgeberin

4 months ago

Verified

... The ease of use and the many options. The direct correspondence with the guest is great. The statistics are clear and helpful. ...

Hoteldirektorin

4 months ago

Verified

... Competent advice in all matters. Very helpful and, above all, direct contact person who is responsible for us and is available for all concerns. Easy handling of the tools, very intuitive structure, ...

Marketing und Grafikdesign

3 months ago

Verified

... Personal contact and quick processing of questions or concerns by phone and email. Precise analysis of the campaigns sent and statistics in the dashboard. ...

Digital Management

1 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables ...

Digital Management

1 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables ...

Marketing

1 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - efficient and time-saving! It simplifies guest management, optimizes workflows and offers valuable insights through data-based analyses. The intuitive operation and first ...

Rezeptionistin

1 months ago

Verified

... Customizability for regular guests, we are generally on first name terms with the guests and it would be nice to be able to strike a more informal tone with the offers. ...

Marketing

1 months ago

Verified

... The direct, friendly customer service, the constant development, the immediate help with questions and great training/meeting offers! It doesn't take long for inquiries to be responded to and contact by phone ...

Marketing

1 months ago

Verified

... Nothing, in my opinion Smart Host is developing well and quickly and is able to identify and correct sources of error themselves. Because they are always attentive to our feedback, you feel noticed. ...

Marketing

1 months ago

Verified

... Nothing, in my opinion Smart Host is developing well and quickly and is able to identify and correct sources of error themselves. Because they are always attentive to our feedback, you feel noticed. ...

Deputy Hotel Manager

1 months ago

Verified

... Best CRM tool for us! :) ...

Deputy Hotel Manager

1 months ago

Verified

... We are really excited about Smarthost! The CRM tool is very easy to use, the new editor is great and we especially like that the support is so good and friendly and always easy to reach. They are ...

Deputy Hotel Manager

1 months ago

Verified

... We are really excited about Smarthost! The CRM tool is very easy to use, the new editor is great and we especially like that the support is so good and friendly and always easy to reach. They are ...

Deputy Hotel Manager

1 months ago

Verified

... We are really excited about Smarthost! The CRM tool is very easy to use, the new editor is great and we especially like that the support is so good and friendly and always easy to reach. They are ...

Deputy Hotel Manager

1 months ago

Verified

... We are really excited about Smarthost! The CRM tool is very easy to use, the new editor is great and we especially like that the support is so good and friendly and always easy to reach. They are open to feedback and suggestions for improvement and implement ...

Hoteldirektor

1 months ago

Verified

... Perfect cooperation, quick feedback, top system. Easy to use for everyone. Support takes its time, is very committed and solution-oriented. The system is easy to understand. ...

Hoteldirektor

1 months ago

Verified

... We are happy with the system, but unfortunately I cannot currently recommend anything that could be improved. The only thing is the translations (AI), which definitely need to be checked. I am ...

Hoteldirektor

1 months ago

Verified

... Perfect cooperation, quick feedback, top system. Easy to use for everyone. Support takes its time, is very committed and solution-oriented. The system is easy to understand. ...

Management

1 months ago

Verified

... The uncomplicated way if you need help without a ticket system. That the team is open to new ideas and wishes and that these are not only promised but also implemented. ...

Geschäftsführer

10 days ago

Verified

... SmartHost is extremely easy to use and has a huge number of direct bookings. We didn't expect such a quick success. Plus a fast, helpful, competent support team. ...

Rezeptionsleitung

9 months ago

Verified

... With the help of Smart Host, communication with our guests has improved a lot and makes everyday life easier because you can send offers/confirmations and campaigns easily, quickly and with a ...

Rezeptionistin

9 months ago

Verified

... The offers are very appealing to guests thanks to the design with numerous photos. The ability to work with different templates and the automatic request for quotes are also extremely useful. ...

Geschäftsführer

7 months ago

Verified

... You can send your guests beautifully designed emails and websites without much effort. Once you have set them up, you save a lot of time. Since the data is transferred automatically, you don't ...

Hotelleitung

7 months ago

Verified

... It would be great if pre-stay requests could be directly incorporated into the hotel program (especially requests regarding housekeeping). It would also be positive if the ratings from the post-stay ...

Hotelassistentin

6 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Hotelassistentin

6 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Hotelassistentin

6 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Hotelassistentin

6 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Hotelassistentin

6 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Marketing

6 months ago

Verified

... It would be great if we could see in the statistics which links were clicked how often. That would really help us to make the campaigns even better in terms of content. It would also save time if you ...

Marketing

6 months ago

Verified

... It would be great if we could see in the statistics which links were clicked how often. That would really help us to make the campaigns even better in terms of content. It would also save time if you could decide straight away when activating a campaign whether you want to activate it or save it as "in progress". Then you don't always have to change it afterwards. Another time-saving little thing: when sending a test ...

Marketing

6 months ago

Verified

... It would be great if we could see in the statistics which links were clicked how often. That would really help us to make the campaigns even better in terms of content. It would also save time if you could decide straight away when activating a campaign whether you want to activate it or save it as "in progress". Then you don't always have to change it afterwards. Another time-saving little thing: when sending a test newsletter, you always have to enter ...

Marketing & Sales Managerin

5 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed analyses and reports help us to continuously improve ...

Gastgeberin

4 months ago

Verified

... It would be great to have an automated arrival email for the guest with all the important information, which is automatically sent two days before check-in. ...

Hoteldirektorin

4 months ago

Verified

... Competent advice in all matters. Very helpful and, above all, direct contact person who is responsible for us and is available for all concerns. Easy handling of the tools, very intuitive structure, especially of the campaign ...

Digital Management

1 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables direct booking with a wow effect for the hotel guest - an experience even before the vacation begins. The campaign module with its occupancy overview "at a glance" has replaced our old ...

Marketing

1 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - efficient ...

Marketing

1 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - efficient and time-saving! It simplifies guest management, optimizes ...

Marketing

1 months ago

Verified

... Nothing, in my opinion Smart Host is developing well and quickly and is able to identify and correct sources of error themselves. Because they are always attentive to our feedback, you feel noticed. ...

Marketing

1 months ago

Verified

... Nothing, in my opinion Smart Host is developing well and quickly and is able to identify and correct sources of error themselves. Because they are always attentive to our feedback, you feel noticed. ...

Deputy Hotel Manager

1 months ago

Verified

... Everything we wanted to improve, e.g. time of sending or special requirements in the editor, has now been implemented. :) ...

Hoteldirektor

1 months ago

Verified

... We are happy with the system, but unfortunately I cannot currently recommend anything that could be improved. The only thing is the translations (AI), which definitely need to be checked. I am ...

Management

1 months ago

Verified

... The stability of the interface to Fidelio, as failures occur from time to time. When offers are made and the partner writes back, an error message appears because they do not know the email address. When merging file ...

Assistenz

1 months ago

Verified

... It would be great if any newsletter unsubscribes or selected "motifs" could be automatically fed back into the hotel program, then you can also update it in your PMS straight away. Currently only a ...

Assistenz

1 months ago

Verified

... I find it practical that an AI can be activated directly when creating a newsletter, which helps me to write the texts better. Saves time. ...

Selbstständig

12 months ago

Verified

... Newsletter - appeals to more new guestsFiltering of different groupsWe stay in contact with the guestsProfessional appearance towards the guests ...

Hotellerie

12 months ago

Verified

... Integration of the data back into the hotel program, accuracy when following up (reservations outside of Smarthost are not taken into account during follow-up, which leads to misunderstandings with ...

Hotellerie

12 months ago

Verified

... Integration of the data back into the hotel program, accuracy when following up (reservations outside of Smarthost are not taken into account during follow-up, which leads to misunderstandings with ...

Rezeptionistin

9 months ago

Verified

... If you could integrate the mask directly into the homepage and guests could create and book offers online themselves, that would be great. ...

Rezeptionistin

9 months ago

Verified

... If you could integrate the mask directly into the homepage and guests could create and book offers online themselves, that would be great. ...

Assistent der GF

7 months ago

Verified

... What I like most is the ease of use when creating campaigns as well as the really nicely prepared design and layout! ...

CEO

7 months ago

Verified

... - Good connection to the hotel program - Great marketing tool - If you have any questions, someone is always available and any problems can be solved quickly and easily. ...

Hotelleitung

7 months ago

Verified

... It would be great if pre-stay requests could be directly incorporated into the hotel program (especially requests regarding housekeeping). It would also be positive if the ratings from the post-stay survey could also be integrated into the company ...

Hotelassistentin

6 months ago

Verified

... There are not many suggestions for improvement yet, because it is still in its infancy. The only thing: automatic transfer of motifs to the hotel program would be desirable (as is already the case ...

Hotelassistentin

6 months ago

Verified

... There are not many suggestions for improvement yet, because it is still in its infancy. The only thing: automatic transfer of motifs to the hotel program would be desirable (as is already the case ...

Hotelassistentin

6 months ago

Verified

... There are not many suggestions for improvement yet, because it is still in its infancy. The only thing: automatic transfer of motifs to the hotel program would be desirable (as is already the case ...

Hotelassistentin

6 months ago

Verified

... Great self-explanatory tool, easy to use and very good support ...

Prokuristin

4 months ago

Verified

... The biggest challenge is the GDPR, which makes it difficult to send newsletters if employees don't remember or don't have time to get the guests' consent. Unfortunately, Smarthost ...

Hoteldirektorin

4 months ago

Verified

... Integration on the website (request page that goes directly into the smart host). I can't really think of anything else. ...

Hoteldirektorin

4 months ago

Verified

... Integration on the website (request page that goes directly into the smart host). I can't really think of anything else. ...

Hoteldirektorin

4 months ago

Verified

... Integration on the website (request page that goes directly into the smart host). I can't really think of anything else. ...

Digital Management

1 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables direct booking with a wow effect for the hotel guest - an experience even before the vacation begins. The campaign module with its occupancy overview "at a glance" has replaced our old newsletter ...

Digital Management

1 months ago

Verified

... If SmartHost is ever able to store option bookings in the PMS, that would be the icing on the cake for our 4 resorts. ...

Management

1 months ago

Verified

... The stability of the interface to Fidelio, as failures occur from time to time. When offers are made and the partner writes back, an error message appears because they do not know the email address. ...

Hotelierin

1 months ago

Verified

... Ease of use: the program is designed so that the services are easy to set up and use, without technical knowledge, clear instructions Reliability: reliable email delivery, spam filters and blacklists ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are undeniably advantageous, yet I envision even greater potential awaiting exploration. One of the standout features of SmartHost is its ability to provide users with a comprehensive preview of their newsletters, showcasing the intricate details of the final outcome. This feature is not only informative but also incredibly beneficial, offering users a tangible sense of how their newsletter will resonate with their audience. The customizable nature of SmartHost allows users to tailor their newsletters to match their brand identity and messaging style perfectly. Whether it's selecting fonts, colors, or layouts, the platform empowers users to create newsletters that are not just visually appealing but also align seamlessly with their brand image. Moreover, the intuitive interface of SmartHost simplifies the process of crafting newsletters, making it accessible to users of all skill levels. The inclusion of various design options ensures that users can unleash their creativity without constraints, resulting in newsletters that are both engaging and impactful. Furthermore, the potential for expansion and enhancement within SmartHost is vast ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Marketing

9 months ago

Verified

... While occasional disparities may arise between your crafted newsletter and its final appearance, SmartHost's robust support system ensures swift resolution. These moments serve as opportunities for ...

Marketing

9 months ago

Verified

... While occasional disparities may arise between your crafted newsletter and its final appearance, SmartHost's robust support system ensures swift resolution. These moments serve as opportunities for growth, fostering adaptability and enhancing your skills. With SmartHost's user-friendly interface and responsive assistance, any discrepancies become minor hiccups easily remedied, ultimately refining your newsletter creation process and ensuring consistently high ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are undeniably advantageous, yet I envision even greater potential awaiting exploration. One of the standout features of SmartHost is its ability to provide users with a comprehensive preview of their newsletters, showcasing the intricate details of the final outcome. This feature is not only informative but also incredibly beneficial, offering users a tangible sense of how their newsletter will resonate with their audience. The customizable nature of SmartHost allows users to tailor their newsletters to match their brand identity and messaging style perfectly. Whether it's selecting fonts, colors, or layouts, the platform empowers users to create newsletters that are not just visually appealing but also align seamlessly with their brand image. Moreover, the intuitive interface of SmartHost simplifies the process of crafting newsletters, making it accessible to users of all skill levels. The inclusion of various design options ensures that users can unleash their creativity without constraints, resulting in newsletters that are both engaging and impactful. Furthermore, the potential for expansion and enhancement within SmartHost is vast. By incorporating additional building blocks and advanced features, the platform can further elevate the newsletter creation experience, offering users even more tools to captivate their audience and drive meaningful engagement. In essence, SmartHost is more than just a newsletter tool; it's a dynamic platform that empowers users to express their creativity, amplify their brand presence, and connect with their audience in meaningful ways. With its user-friendly interface, comprehensive preview capabilities, and endless ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are undeniably advantageous, yet I envision even greater ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are undeniably advantageous, yet I envision even greater potential awaiting exploration. One of the standout features of SmartHost is its ability to provide users with a comprehensive preview of their newsletters, showcasing the intricate details of the final outcome. This feature is not only informative but also incredibly beneficial, offering users a tangible sense of how their newsletter will resonate with their audience. The customizable nature of SmartHost allows users to tailor their newsletters to match their brand identity and messaging style perfectly. Whether it's selecting fonts, colors, or layouts, the platform empowers users to create newsletters that are not just visually appealing but also align seamlessly with their brand image. Moreover, the intuitive interface of SmartHost simplifies the process of crafting newsletters, making it accessible to users of all skill levels. The inclusion of various design options ensures that users can unleash their creativity without constraints, resulting in newsletters that are both engaging and impactful. Furthermore, the potential for expansion and enhancement ...

Marketing

9 months ago

Verified

... Good tool but needs improvement ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are undeniably advantageous, yet I envision even greater potential awaiting exploration. One of the standout features of SmartHost is its ability to provide users with a comprehensive preview of their newsletters, showcasing the intricate details of the final outcome. This feature is not only informative but also incredibly beneficial, offering users a tangible sense of how their newsletter will resonate with their audience. The customizable nature of SmartHost allows users to tailor their newsletters to match their brand identity and messaging style perfectly. Whether it's selecting fonts, colors, or layouts, the platform empowers users to create newsletters that are not just visually appealing but also align seamlessly with their brand image. Moreover, the intuitive interface of SmartHost simplifies the process ...

Rezeptionistin

9 months ago

Verified

... Wonderful offers ...

Rezeptionistin

9 months ago

Verified

... Wonderful offers ...

Front Office manager

8 months ago

Verified

... Enormous work relief ...

Hotelierin

7 months ago

Verified

... An important innovation for us: the pre-stay and post-stay survey. This way we know the special wishes of our guests before they arrive and can respond to them better. Post-stay is also very ...

Hotelierin

7 months ago

Verified

... An important innovation for us: the pre-stay and post-stay survey. This way we know the special wishes of our guests before they arrive and can respond to them better. Post-stay is also very ...

Hotelierin

7 months ago

Verified

... Very user-friendly tool ...

CEO

7 months ago

Verified

... Simple and efficient solutions ...

CEO

7 months ago

Verified

... - Good connection to the hotel program - Great marketing tool - If you have any questions, someone is always available and any problems can be solved quickly and easily. ...

Hotelleitung

7 months ago

Verified

... A simple tool with a big impact. ...

Hotelsekretärin

6 months ago

Verified

... An important innovation for us. ...

Hotelsekretärin

6 months ago

Verified

... Smart Host enables us to tailor our newsletters even more specifically to the needs of our customers, which has significantly increased the effectiveness of our newsletter campaigns. We are very ...

Direktionsassistent

6 months ago

Verified

... The ease of use, versatility and excellent customer service make this newsletter tool a first-class choice for effective and professional marketing! ...

Direktionsassistent

6 months ago

Verified

... The ease of use, versatility and excellent customer service make this newsletter tool a first-class choice for effective and professional marketing! ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - she is simply brilliant! She knows her stuff and is a wonderful person - always helpful and always in a good ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - she is simply ...

Geschäftsführerin

6 months ago

Verified

... Super!!! ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - ...

Rezeption

6 months ago

Verified

... Stay the way you are :) we are very happy to be able to work with you, there is nothing to complain about. Thank you ...

Hotelassistentin

6 months ago

Verified

... Great self-explanatory tool, easy to use and very good support ...

Hotelassistentin

6 months ago

Verified

... Great self-explanatory tool, easy to use and very good support ...

Hotelassistentin

6 months ago

Verified

... There are not many suggestions for improvement yet, because it is still in its infancy. The only thing: automatic transfer of motifs to the hotel program would be desirable (as is already the case ...

Marketing

6 months ago

Verified

... The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to ...

Marketing

6 months ago

Verified

... The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to ...

Marketing

6 months ago

Verified

... It would be great if you could see even more clearly which posts are working particularly well. One way to achieve this would be to implement a visualization tool such as a heat map. With such a heat map, you could see at a glance which posts are particularly well received by the target group and which are performing less well. This visual representation would not only make analysis easier, but would also help you to focus on successful ...

Marketing

6 months ago

Verified

... It would be great if you could see even more clearly which posts are working particularly well. One way to achieve this would be to implement a visualization tool such as a heat map. With such a heat map, you could see at a glance which posts are particularly well received by the target group and which are performing less ...

Marketing

6 months ago

Verified

... The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to ...

Marketing

6 months ago

Verified

... It would be great if you could see even more clearly which posts are working particularly well. One way to achieve this would be to implement a visualization tool such as a heat map. With such a heat ...

Marketing

6 months ago

Verified

... The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to ...

Marketing

6 months ago

Verified

... It would be great if you could see even more clearly which posts are working particularly well. One way to achieve this would be to implement a visualization tool such as a heat map. With such a heat map, you could see at a glance which posts are particularly well received by the target group and which are performing less well. This visual representation would not only make analysis easier, but would also help you to focus ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... Time-saving, modern and easy-to-use tools ...

Marketing & Sales Managerin

5 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed ...

Marketing & Sales Managerin

5 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed analyses and reports help us to continuously improve our campaigns and optimally tailor them to the needs of our guests. In addition, Smart Host's support is fast and competent, which makes working together even more pleasant and efficient. The integration with our existing systems was seamless, saving us time and effort ...

Marketing & Sales Managerin

5 months ago

Verified

... Effective newsletter tool for targeted guest communication ...

Marketing & Sales Managerin

5 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed analyses and reports help us to continuously improve our campaigns and optimally tailor them to the needs of our guests. In addition, Smart Host's support is fast and competent, which makes working together even more pleasant and efficient. The integration with our existing systems was seamless, saving us time ...

Prokuristin

4 months ago

Verified

... Young company with good ideas ...

Prokuristin

4 months ago

Verified

... Friendly, easily accessible support and nice employees, good user interface, comparison of previous and existing bookings at the current time with a nice graphic ...

Rezeptionistin

4 months ago

Verified

... In my opinion, more extensive offers are still a bit confusing. Some guests are sometimes not familiar with the area and prefer to book by phone or have to ask for help by email. For larger offers, I ...

Rezeptionistin

4 months ago

Verified

... I think it makes it much easier to create newsletters and campaigns. The offers are also beautifully designed and easy to create. The templates that have already been created are great! ...

Gastgeberin

4 months ago

Verified

... The ease of use and the many options. The direct correspondence with the guest is great. The statistics are clear and helpful. ...

Gastgeberin

4 months ago

Verified

... The ease of use and the many options. The direct correspondence with the guest is great. The statistics are clear and helpful. ...

Digital Management

1 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables direct booking with a wow ...

Marketing

1 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - ...

Marketing

1 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - ...

Marketing

1 months ago

Verified

... At the moment I can't think of any suggestions for improvement - the software meets all requirements perfectly and is impressive across the board! At the moment I can't think of any suggestions for improvement as the software is impressive in all areas. The functions are well thought out, user-friendly and cover all important ...

Marketing

1 months ago

Verified

... Modern, all-round carefree package! ...

Marketing

1 months ago

Verified

... The direct, friendly customer service, the constant development, the immediate help with questions and great training/meeting offers! It doesn't take long for inquiries to be responded to and contact ...

Marketing

1 months ago

Verified

... The direct, friendly customer service, the constant development, the immediate help with questions and great training/meeting offers! It doesn't take long for inquiries to be responded to and contact by phone is also good! We are very satisfied and can see that the opening ...

Marketing

1 months ago

Verified

... Modern, all-round carefree package! ...

Marketing

1 months ago

Verified

... Modern, all-round carefree package! ...

Marketing

1 months ago

Verified

... The direct, friendly customer service, the constant development, the immediate help with questions and great training/meeting offers! It doesn't take long for inquiries to be responded to and contact ...

Marketing

1 months ago

Verified

... The direct, friendly customer service, the constant development, the immediate help with questions and great training/meeting offers! It doesn't take long for inquiries to be responded to and contact ...

Deputy Hotel Manager

1 months ago

Verified

... Best CRM tool for us! :) ...

Hoteldirektor

1 months ago

Verified

... Perfect cooperation, quick feedback, top system. Easy to use for everyone. Support takes its time, is very committed and solution-oriented. The system is easy to understand. ...

Hotelierin

1 months ago

Verified

... Ease of use: the program is designed so that the services are easy to set up and use, without technical knowledge, clear instructions Reliability: reliable email delivery, spam filters and blacklists available The costs ...

Hotelierin

1 months ago

Verified

... Ease of use: the program is designed so that the services are easy to set up and use, without technical knowledge, clear instructions Reliability: reliable email delivery, spam filters and blacklists available The costs ...

Geschäftsführer

10 days ago

Verified

... Direct marketing - targeted and successful ...

Geschäftsführer

10 days ago

Verified

... Direct marketing - targeted and successful ...

Geschäftsführer

10 days ago

Verified

... SmartHost is extremely easy to use and has a huge number of direct bookings. We didn't expect such a quick success. Plus a fast, helpful, competent support team. ...

Geschäftsführer

10 days ago

Verified

... Direct marketing - targeted and successful ...

Selbstständig

12 months ago

Verified

... Good customer advice, fast processing, modern implementation ...

Hotellerie

12 months ago

Verified

... Integration of the data back into the hotel program, accuracy when following up (reservations outside of Smarthost are not taken into account during follow-up, which leads to misunderstandings with ...

Hotellerie

12 months ago

Verified

... Integration of the data back into the hotel program, accuracy when following up (reservations outside of Smarthost are not taken into account during follow-up, which leads to misunderstandings with ...

Hotellerie

12 months ago

Verified

... Fast, easy and intuitive handling, automatic translations, look & feel, good, helpful and easily accessible support, and responsiveness to special customer requests ...

Hotellerie

12 months ago

Verified

... Integration of the data back into the hotel program, accuracy when following up (reservations outside of Smarthost are not taken into account during follow-up, which leads to misunderstandings with ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are undeniably advantageous, yet I envision even greater potential awaiting exploration. One of the standout features of SmartHost is its ability to provide users with a comprehensive ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are undeniably advantageous, yet I envision even greater potential awaiting exploration. One of the standout features of SmartHost is its ability to provide users with a comprehensive preview of their newsletters, showcasing the intricate details of the final outcome. This feature is not only informative but also incredibly beneficial, offering users a tangible sense of how their newsletter will resonate with their audience. The customizable ...

Marketing

9 months ago

Verified

... While occasional disparities may arise between your crafted newsletter and its final appearance, SmartHost's robust support system ensures swift resolution. These moments serve as opportunities for ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Marketing

9 months ago

Verified

... Good tool but needs improvement ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Marketing

9 months ago

Verified

... While occasional disparities may arise between your crafted newsletter and its final appearance, SmartHost's robust support system ensures swift resolution. These moments serve as opportunities for growth, fostering adaptability and enhancing your skills. With SmartHost's user-friendly interface and responsive assistance, any discrepancies become minor hiccups easily remedied, ultimately refining your newsletter creation process and ensuring consistently high-quality content delivery. Overall it is a very usefull tool to use, especially if you don't have much experince with pro grafic ...

Marketing

9 months ago

Verified

... I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are ...

Rezeptionistin

9 months ago

Verified

... Wonderful offers ...

Front Office manager

8 months ago

Verified

... The text templates should be able to be customized here and there, for example the "Offer" when creating an offer. Here I would like to add a fixed text like "Your stay in...", which we currently ...

Front Office manager

8 months ago

Verified

... The text templates should be able to be customized here and there, for example the "Offer" when creating an offer. Here I would like to add a fixed text like "Your stay in...", which we currently ...

Front Office manager

8 months ago

Verified

... The text templates should be able to be customized here and there, for example the "Offer" when creating an offer. Here I would like to add a fixed text like "Your stay in...", which we currently ...

Geschäftsführer

7 months ago

Verified

... You can send your guests beautifully designed emails and websites without much effort. Once you have set them up, you save a lot of time. Since the data is transferred automatically, you don't ...

Hotelierin

7 months ago

Verified

... An important innovation for us: the pre-stay and post-stay survey. This way we know the special wishes of our guests before they arrive and can respond to them better. Post-stay is also very ...

Hotelierin

7 months ago

Verified

... An important innovation for us: the pre-stay and post-stay survey. This way we know the special wishes of our guests before they arrive and can respond to them better. Post-stay is also very ...

Hotelierin

7 months ago

Verified

... An important innovation for us: the pre-stay and post-stay survey. This way we know the special wishes of our guests before they arrive and can respond to them better. Post-stay is also very ...

Back Office Managerin

7 months ago

Verified

... Have a spell checker integrated directly into the correspondence. From time to time the program "hangs"; and shows errors, but these are quickly corrected by the team ...

Back Office Managerin

7 months ago

Verified

... Perfect program ...

Back Office Managerin

7 months ago

Verified

... Have a spell checker integrated directly into the correspondence. From time to time the program "hangs"; and shows errors, but these are quickly corrected by the team ...

CEO

7 months ago

Verified

... The only thing that comes to mind is that it would be practical if you could edit the guest data on the Smart Host page/platform, as this sometimes does not match the guest data (e.g. years of stay ...

Hotelleitung

7 months ago

Verified

... I like the way the data is prepared (statistics, reservation download) and the editor, which is really easy to use. The customer support is also TOP! We have received some pre-stay feedback since the ...

Hotelleitung

7 months ago

Verified

... I like the way the data is prepared (statistics, reservation download) and the editor, which is really easy to use. The customer support is also TOP! We have received some pre-stay feedback since the ...

Hotelleitung

7 months ago

Verified

... I like the way the data is prepared (statistics, reservation download) and the editor, which is really easy to use. The customer support is also TOP! We have received some pre-stay feedback since the ...

Hotelleitung

7 months ago

Verified

... I like the way the data is prepared (statistics, reservation download) and the editor, which is really easy to use. The customer support is also TOP! We have received some pre-stay feedback since the ...

Hotelleitung

7 months ago

Verified

... I like the way the data is prepared (statistics, reservation download) and the editor, which is really easy to use. The customer support is also TOP! We have received some pre-stay feedback since the ...

Hotelsekretärin

6 months ago

Verified

... Smart Host enables us to tailor our newsletters even more specifically to the needs of our customers, which has significantly increased the effectiveness of our newsletter campaigns. We are very ...

Hotelsekretärin

6 months ago

Verified

... Smart Host enables us to tailor our newsletters even more specifically to the needs of our customers, which has significantly increased the effectiveness of our newsletter campaigns. We are very ...

Direktionsassistent

6 months ago

Verified

... One suggestion for improvement would be to implement the ability to personalize reports and metrics on the dashboard to best meet individual analysis needs. ...

Direktionsassistent

6 months ago

Verified

... One suggestion for improvement would be to implement the ability to personalize reports and metrics on the dashboard to best meet individual analysis needs. ...

Direktionsassistent

6 months ago

Verified

... Innovative newsletter tool. ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - ...

Geschäftsführerin

6 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - ...

Geschäftsführerin

6 months ago

Verified

... Super!!! ...

Hotelassistentin

6 months ago

Verified

... Great self-explanatory tool, easy to use and very good support ...

Hotelassistentin

6 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Hotelassistentin

6 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Hotelassistentin

6 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Hotelassistentin

6 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Marketing

6 months ago

Verified

... The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to ...

Marketing

6 months ago

Verified

... It would be great if you could see even more clearly which posts are working particularly well. One way to achieve this would be to implement a visualization tool such as a heat map. With such a heat ...

Marketing

6 months ago

Verified

... The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to ...

Marketing

6 months ago

Verified

... It would be great if you could see even more clearly which posts are working particularly well. One way to achieve this would be to implement a visualization tool such as a heat map. With such a heat ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... Time-saving, modern and easy-to-use tools ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... Time-saving, modern and easy-to-use tools ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Mitarbeiterin Büro und Rezeption

6 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Junior Controller

6 months ago

Verified

... The newsletter analyses could be more precise in terms of clicks. It would be great if you could also analyse which buttons were clicked how often. A display of the last newsletter subscribers (with ...

Junior Controller

6 months ago

Verified

... The newsletter analyses could be more precise in terms of clicks. It would be great if you could also analyse which buttons were clicked how often. A display of the last newsletter subscribers (with ...

Junior Controller

6 months ago

Verified

... The newsletter analyses could be more precise in terms of clicks. It would be great if you could also analyse which buttons were clicked how often. A display of the last newsletter subscribers (with ...

Junior Controller

6 months ago

Verified

... Clear and individual ...

Junior Controller

6 months ago

Verified

... Smart Host's flexibility is great, we can customize the design exactly how we want it. Plus, support is always available and quick to respond. We feel very well looked after and can only ...

Junior Controller

6 months ago

Verified

... The newsletter analyses could be more precise in terms of clicks. It would be great if you could also analyse which buttons were clicked how often. A display of the last newsletter subscribers (with ...

Junior Controller

6 months ago

Verified

... The newsletter analyses could be more precise in terms of clicks. It would be great if you could also analyse which buttons were clicked how often. A display of the last newsletter subscribers (with ...

Junior Controller

6 months ago

Verified

... Clear and individual ...

Junior Controller

6 months ago

Verified

... The newsletter analyses could be more precise in terms of clicks. It would be great if you could also analyse which buttons were clicked how often. A display of the last newsletter subscribers (with ...

Junior Controller

6 months ago

Verified

... The newsletter analyses could be more precise in terms of clicks. It would be great if you could also analyse which buttons were clicked how often. A display of the last newsletter subscribers (with ...

Marketing

6 months ago

Verified

... We have been using SmartHost for a while now and are very happy with it. The new editor offers many design options and the end result is very appealing. I would especially like to highlight the great ...

Marketing

6 months ago

Verified

... It would be great if we could see in the statistics which links were clicked how often. That would really help us to make the campaigns even better in terms of content. It would also save time if you ...

Marketing

6 months ago

Verified

... It would be great if we could see in the statistics which links were clicked how often. That would really help us to make the campaigns even better in terms of content. It would also save time if you ...

Marketing

6 months ago

Verified

... It would be great if we could see in the statistics which links were clicked how often. That would really help us to make the campaigns even better in terms of content. It would also save time if you ...

Marketing

6 months ago

Verified

... It would be great if we could see in the statistics which links were clicked how often. That would really help us to make the campaigns even better in terms of content. It would also save time if you ...

Marketing

6 months ago

Verified

... It would be great if we could see in the statistics which links were clicked how often. That would really help us to make the campaigns even better in terms of content. It would also save time if you ...

Marketing & Sales Managerin

5 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed analyses and reports help us to continuously improve our campaigns and optimally tailor them to the needs of our guests. In addition, Smart Host's support is fast and competent, which makes working together even more pleasant and efficient. The integration ...

Marketing & Sales Managerin

5 months ago

Verified

... Effective newsletter tool for targeted guest communication ...

Marketing & Sales Managerin

5 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed analyses and reports help us to continuously improve our campaigns and optimally tailor them to the needs of our guests. In addition, Smart Host's support is fast and competent, which makes working together even more pleasant and efficient. The integration with our existing systems was seamless, saving us time and effort. Since the integration of more templates for different types of campaigns is even more flexible ...

Prokuristin

4 months ago

Verified

... Friendly, easily accessible support and nice employees, good user interface, comparison of previous and existing bookings at the current time with a nice graphic ...

Prokuristin

4 months ago

Verified

... Friendly, easily accessible support and nice employees, good user interface, comparison of previous and existing bookings at the current time with a nice graphic ...

Prokuristin

4 months ago

Verified

... The biggest challenge is the GDPR, which makes it difficult to send newsletters if employees don't remember or don't have time to get the guests' consent. Unfortunately, Smarthost ...

Prokuristin

4 months ago

Verified

... The biggest challenge is the GDPR, which makes it difficult to send newsletters if employees don't remember or don't have time to get the guests' consent. Unfortunately, Smarthost can't do anything about this, unless they develop a shady ...

Prokuristin

4 months ago

Verified

... The biggest challenge is the GDPR, which makes it difficult to send newsletters if employees don't remember or don't have time to get the guests' consent. Unfortunately, Smarthost ...

Prokuristin

4 months ago

Verified

... The biggest challenge is the GDPR, which makes it difficult to send newsletters if employees don't remember or don't have time to get the guests' consent. Unfortunately, Smarthost ...

Rezeptionistin

4 months ago

Verified

... Practical tool for offers and campaigns ...

Rezeptionistin

4 months ago

Verified

... Practical tool for offers and campaigns ...

Rezeptionistin

4 months ago

Verified

... Practical tool for offers and campaigns ...

Rezeptionistin

4 months ago

Verified

... In my opinion, more extensive offers are still a bit confusing. Some guests are sometimes not familiar with the area and prefer to book by phone or have to ask for help by email. For larger offers, I ...

Gastgeberin

4 months ago

Verified

... The ease of use and the many options. The direct correspondence with the guest is great. The statistics are clear and helpful. ...

Marketing und Grafikdesign

3 months ago

Verified

... Personal contact and quick processing of questions or concerns by phone and email. Precise analysis of the campaigns sent and statistics in the dashboard. ...

Marketing und Grafikdesign

3 months ago

Verified

... I can only rate the email marketing here, as we don't use the other functions. The direct booking tool is certainly great for classic hotels, but for us as a chalet village it is unfortunately impractical and rather difficult to adapt to our business. Regarding the email marketing tool, I can say that I find the new selection of recipients a bit tedious - it would be great if you could also use the recipient selection from previous newsletters instead of entering everything again and again. Unfortunately, the newsletter's modular ...

Marketing und Grafikdesign

3 months ago

Verified

... I can only rate the email marketing here, as we don't use the other functions. The direct booking tool is certainly great for classic hotels, but for us as a chalet village it is unfortunately impractical and rather difficult to adapt to our business. Regarding the email marketing tool, I can say that I find the new selection of recipients a bit tedious - it would be great if you could also use the recipient selection from previous newsletters instead of entering everything again and again. Unfortunately, the newsletter's modular system crashes from time to time: when pasting copied text, the formatting is often not adopted, and typing text is very halting and slow. Bullet points cannot be formatted optimally either. The mobile view of image-text elements is often not so nice for my taste, although it would be fine in the desktop view. Image frames and general spacing are very difficult to set correctly, and often don't quite fit on mobile either. Overall, the design is rather limited and some ...

Marketing und Grafikdesign

3 months ago

Verified

... I can only rate the email marketing here, as we don't use the other functions. The direct booking tool is certainly great for classic hotels, but for us as a chalet village it is unfortunately impractical and rather difficult to adapt to our business. Regarding the email marketing tool, I can say that I find the new selection of recipients a bit tedious - it would be great if you could also use the recipient selection from previous newsletters instead of entering everything again and again. Unfortunately, the newsletter's modular system crashes from time to time: when pasting copied text, the formatting is often not adopted, and typing text is very halting and slow. Bullet points cannot be formatted optimally either. The mobile view of image-text elements is often not so nice for my taste, although it would be fine in the desktop view. Image frames and general spacing are very difficult to set correctly, and often don't quite fit on mobile either. Overall, the design is rather limited and some bugs ...

Revenue Manager

3 months ago

Verified

... Effective campaign tool and easy hotel management with Smart Host ...

Revenue Manager

3 months ago

Verified

... Effective campaign tool and easy hotel management with Smart Host ...

Revenue Manager

3 months ago

Verified

... Effective campaign tool and easy hotel management with Smart Host ...

Revenue Manager

3 months ago

Verified

... What I like best is the campaign tool. It allows me to quickly and easily send targeted newsletters to inform our guests about events and special offers. It is super intuitive to use and saves me a ...

Revenue Manager

3 months ago

Verified

... The analysis of the campaigns could be more precise, especially the click rate per offer or button. It would be better to only record the sales generated directly through the newsletter, rather than ...

Revenue Manager

3 months ago

Verified

... The analysis of the campaigns could be more precise, especially the click rate per offer or button. It would be better to only record the sales generated directly through the newsletter, rather than ...

Revenue Manager

3 months ago

Verified

... The analysis of the campaigns could be more precise, especially the click rate per offer or button. It would be better to only record the sales generated directly through the newsletter, rather than ...

Revenue Manager

3 months ago

Verified

... The analysis of the campaigns could be more precise, especially the click rate per offer or button. It would be better to only record the sales generated directly through the newsletter, rather than ...

Digital Management

1 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables ...

Digital Management

1 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables ...

Digital Management

1 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables direct booking with a wow effect for the hotel guest - an experience even before the vacation begins. The campaign module with its occupancy ...

Digital Management

1 months ago

Verified

... If SmartHost is ever able to store option bookings in the PMS, that would be the icing on the cake for our 4 resorts. ...

Marketing

1 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - efficient and time-saving! It simplifies guest management, optimizes workflows and offers valuable insights through data ...

Marketing

1 months ago

Verified

... At the moment I can't think of any suggestions for improvement - the software meets all requirements perfectly and is impressive across the board! At the moment I can't think of any suggestions for improvement as the software is impressive in all areas. The functions are well ...

Marketing

1 months ago

Verified

... The Smart Host hotel software impresses with its user-friendliness, intelligent functions and modern technology. ...

Marketing

1 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - ...

Rezeptionistin

1 months ago

Verified

... Beautiful design of the website, quick and uncomplicated creation of offers, automation of processes such as reminder emails, extras are a great feature. ...

Rezeptionistin

1 months ago

Verified

... Beautiful design of the website, quick and uncomplicated creation of offers, automation of processes such as reminder emails, extras are a great feature. ...

Marketing

1 months ago

Verified

... Nothing, in my opinion Smart Host is developing well and quickly and is able to identify and correct sources of error themselves. Because they are always attentive to our feedback, you feel noticed. ...

Marketing

1 months ago

Verified

... Nothing, in my opinion Smart Host is developing well and quickly and is able to identify and correct sources of error themselves. Because they are always attentive to our feedback, you feel noticed. ...

Deputy Hotel Manager

1 months ago

Verified

... We are really excited about Smarthost! The CRM tool is very easy to use, the new editor is great and we especially like that the support is so good and friendly and always easy to reach. They are open to feedback and suggestions for improvement and implement ...

Deputy Hotel Manager

1 months ago

Verified

... Everything we wanted to improve, e.g. time of sending or special requirements in the editor, has now been implemented. :) ...

Deputy Hotel Manager

1 months ago

Verified

... Everything we wanted to improve, e.g. time of sending or special requirements in the editor, has now been implemented. :) ...

Deputy Hotel Manager

1 months ago

Verified

... We are really excited about Smarthost! The CRM tool is very easy to use, the new editor is great and we especially like that the support is so good and friendly and always easy to reach. They are ...

Hoteldirektor

1 months ago

Verified

... Perfect cooperation, quick feedback, top system. Easy to use for everyone. Support takes its time, is very committed and solution-oriented. The system is easy to understand. ...

Hoteldirektor

1 months ago

Verified

... We are happy with the system, but unfortunately I cannot currently recommend anything that could be improved. The only thing is the translations (AI), which definitely need to be checked. I am ...

Management

1 months ago

Verified

... The uncomplicated way if you need help without a ticket system. That the team is open to new ideas and wishes and that these are not only promised but also implemented. ...

Management

1 months ago

Verified

... The stability of the interface to Fidelio, as failures occur from time to time. When offers are made and the partner writes back, an error message appears because they do not know the email address. When merging ...

Management

1 months ago

Verified

... The stability of the interface to Fidelio, as failures occur from time to time. When offers are made and the partner writes back, an error message appears because they do not know the email address. When merging file ...

Hotelierin

1 months ago

Verified

... Ease of use: the program is designed so that the services are easy to set up and use, without technical knowledge, clear instructions Reliability: reliable email delivery, spam filters and blacklists ...

Hotelierin

1 months ago

Verified

... Ease of use: the program is designed so that the services are easy to set up and use, without technical knowledge, clear instructions Reliability: reliable email delivery, spam filters and blacklists ...

Hotelierin

1 months ago

Verified

... Ease of use: the program is designed so that the services are easy to set up and use, without technical knowledge, clear instructions Reliability: reliable email delivery, spam filters and blacklists ...

Hotelierin

1 months ago

Verified

... Ease of use: the program is designed so that the services are easy to set up and use, without technical knowledge, clear instructions Reliability: reliable email delivery, spam filters and blacklists ...

Geschäftsführer

10 days ago

Verified

... We haven't been using it for long. All the functions we've used so far have worked flawlessly, so I can only report positive things. ...

Selbstständig

12 months ago

Verified

... Newsletter - appeals to more new guestsFiltering of different groupsWe stay in contact with the guestsProfessional appearance towards the guests ...

Rezeptionsleitung

9 months ago

Verified

... With the help of Smart Host, communication with our guests has improved a lot and makes everyday life easier because you can send offers/confirmations and campaigns easily, quickly and with a beautiful, personalized ...

Rezeptionsleitung

9 months ago

Verified

... The correspondence module could be presented more clearly. Possibly with a display as soon as a new message has arrived. Otherwise everything works great! Thanks! ...

Rezeptionsleitung

9 months ago

Verified

... The correspondence module could be presented more clearly. Possibly with a display as soon as a new message has arrived. Otherwise everything works great! Thanks! ...

Rezeptionsleitung

9 months ago

Verified

... The correspondence module could be presented more clearly. Possibly with a display as soon as a new message has arrived. Otherwise everything works great! Thanks! ...

Rezeptionistin

9 months ago

Verified

... The offers are very appealing to guests thanks to the design with numerous photos. The ability to work with different templates and the automatic request for quotes are also extremely useful. ...

Rezeptionistin

9 months ago

Verified

... The offers are very appealing to guests thanks to the design with numerous photos. The ability to work with different templates and the automatic request for quotes are also extremely useful. ...

Rezeptionistin

9 months ago

Verified

... The offers are very appealing to guests thanks to the design with numerous photos. The ability to work with different templates and the automatic request for quotes are also extremely useful. ...

Rezeptionistin

9 months ago

Verified

... The offers are very appealing to guests thanks to the design with numerous photos. The ability to work with different templates and the automatic request for quotes are also extremely useful. ...

Rezeptionistin

9 months ago

Verified

... The offers are very appealing to guests thanks to the design with numerous photos. The ability to work with different templates and the automatic request for quotes are also extremely useful. ...

Assistent der GF

7 months ago

Verified

... What I like most is the ease of use when creating campaigns as well as the really nicely prepared design and layout! ...

Assistent der GF

7 months ago

Verified

... Display problems occur from time to time. Please analyze and correct these. The offer manager should have an interface with all PMS systems. ...

Assistent der GF

7 months ago

Verified

... What I like most is the ease of use when creating campaigns as well as the really nicely prepared design and layout! ...

Geschäftsführer

7 months ago

Verified

... You can send your guests beautifully designed emails and websites without much effort. Once you have set them up, you save a lot of time. Since the data is transferred automatically, you don't ...

Geschäftsführer

7 months ago

Verified

... You can send your guests beautifully designed emails and websites without much effort. Once you have set them up, you save a lot of time. Since the data is transferred automatically, you don't ...

Back Office Managerin

7 months ago

Verified

... What I like best is that it is uncomplicated and very simple. Everything is very clear and easy to understand. The guests understand it very quickly too. ...

CEO

7 months ago

Verified

... The only thing that comes to mind is that it would be practical if you could edit the guest data on the Smart Host page/platform, as this sometimes does not match the guest data (e.g. years of stay ...

Direktionsassistent

6 months ago

Verified

... The ease of use, versatility and excellent customer service make this newsletter tool a first-class choice for effective and professional marketing! ...

Geschäftsführerin

6 months ago

Verified

... Super!!! ...

Hotelassistentin

6 months ago

Verified

... There are not many suggestions for improvement yet, because it is still in its infancy. The only thing: automatic transfer of motifs to the hotel program would be desirable (as is already the case ...

Marketing

6 months ago

Verified

... The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to ...

Marketing

6 months ago

Verified

... The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to ...

Marketing

6 months ago

Verified

... The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to controlling ...

Marketing

6 months ago

Verified

... It would be great if you could see even more clearly which posts are working particularly well. One way to achieve this would be to implement a visualization tool such as a heat map. With such a heat ...

Junior Controller

6 months ago

Verified

... Smart Host's flexibility is great, we can customize the design exactly how we want it. Plus, support is always available and quick to respond. We feel very well looked after and can only ...

Junior Controller

6 months ago

Verified

... The newsletter analyses could be more precise in terms of clicks. It would be great if you could also analyse which buttons were clicked how often. A display of the last newsletter subscribers (with ...

Junior Controller

6 months ago

Verified

... Smart Host's flexibility is great, we can customize the design exactly how we want it. Plus, support is always available and quick to respond. We feel very well looked after and can only ...

Junior Controller

6 months ago

Verified