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Smart Host Messaging
4.7 (113 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Philipp, Martin, Maurice + 26 more experts recommend Smart Host GmbH
Read RecommendationsSmart Host Messaging
Ranked 6 (out of 70) in Guest Messaging Software
Intelligent messaging with Smart Host
92% recommended by 168 hotels
All Suite Resorts, Andreus Resorts, Schlosshotel & 165 others
What is Smart Host GmbH?
Founded in 2017 | Headquarters in Berlin (Germany) | 23 employees
Smart Host Messaging is a sophisticated communication management system specifically designed for the hospitality industry. It allows hoteliers to manage and streamline all guest communications through a single platform. By integrating closely with existing Property Management Systems (PMS), Smart Host Messaging ensures that no inquiry or conversation is ever lost, providing a comprehensive, unified view of all guest interactions.
The platform is highly customizable, enabling hotels to craft targeted newsletter campaigns that are personalized for each guest. This precise targeting leads to higher engagement, increased bookings, and improved guest satisfaction. Additionally, Smart Host Messaging gathers detailed guest analytics, offering hoteliers invaluable insights into guest preferences and behaviors, which can be used to tailor marketing efforts and optimize service delivery.
One of the key advantages of Smart Host Messaging is its intuitive interface, which simplifies the communication process for hotel staff, allowing them to respond more quickly and efficiently to guest inquiries. This enhanced responsiveness leads to improved customer satisfaction and potentially higher guest retention rates.
Moreover, the platform supports seamless data integration, ensuring all guest information is precisely synchronized with the hotel's PMS. While there have been requests for even more advanced features and customization options, the overall feedback highlights the platform’s capability to significantly enhance marketing efforts and streamline operations.
In summary, Smart Host Messaging offers an elegant solution to manage and optimize guest communication, making it a valuable addition to any hotel’s suite of management tools. Simple, automated, and profitable, it helps hotels focus on providing exceptional guest experiences while boosting operational efficiency.
Capabilities
Smart Host GmbH doesn’t have any benefits or use cases available
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Smart Host GmbH Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.4/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Smart Host Messaging is the #6 most trending product in the Guest Messaging Software category (out of 70) and the #230 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSmart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Smart Host GmbH Pricing
Pricing Available By Request
Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Smart Host GmbH Case Studies
Finally: easy guest communication
Ammerland (Germany)
More customer satisfaction in less time? Utopia?
Ratsch an der Weinstrasse (Austria)
No more unattractive newsletters from the PMS!
Sarnen (Switzerland)
Using Guest Data Correctly Through Automated Segmentation
im Vinschgau (Italy)
Easy handling & personal collaboration!
Breisgau-Hochschwarzwald (Germany)
How Falkensteiner Hotels Personalizes its Marketing Communications to Drive More Revenue
Kiens (Italy)
References
"We have been working with Smart Host for some time now and are extremely happy that we chose the system. This was the best decision. Our newsletters all look top "styled" and do little work. It simplifies a lot. The filtering works fantastic and is super useful for many other things as well. We would recommend it to anyone."
Carina
Natur- & Biohotel Bergzeit
"We use Smart Host for newsletter distribution, which we control according to target groups. Super simple! So the guest gets the information he is interested in."
Anna Scheriau
Hotel St. Oswald
"The planning of the newsletters is really very well organized and a very big help for us. In general, we find that SmartHost approaches their customers and takes care of them very well."
Familie Hofer
Wiesenhof Garden Resort
"We started with the campaign module years ago. It is so clear and simple that an extension to the offer manager was only logical. I would especially like to emphasize the extremely nice AND competent team around Julian Leitner. I can only recommend Smart Host across the board."
Andrea Kogler
Owner @
Hotel Kogler
"This is exactly how a newsletter program should be! Super easy to use - clear & logical. The selection is suggested by an algorithm and works flawlessly, so Smart Host relieves us of the most difficult part of sending newsletters. The interface to our hotel program allows transparency and the success is easily measurable. In addition, the customer service is very helpful! All questions and concerns are quickly addressed. In short - our expectations were exceeded!"
Alise P.
Hotel Post Ischgl
"Smart Host has really grown on us. This tool enables us to make our day-to-day work much easier with the offer manager. Newsletters alone were old fashioned, now it's the Smart Host campaigns that help us pick up the guest where their interest lies and give us an overview of what success the campaign is having in the first place."
Tanja Weirather
Inhaber @
Panorama Hotel Talhof
"For our hotel, Smart Host is an optimal relief for our employees in terms of correspondence with guests. In addition, a super contemporary sales tool for newsletter planning and design."
Gerhard Huber
Inhaber @
Concordia Wellnesshotel & Spa
"The arrival mailing is very good, because the guests can easily announce their wishes. For every change, the team is with the utmost care and fast implementation on my side. The review page is also top. If someone was not so happy, we can react immediately and the guest does not post it immediately on all online platforms. In times of Holiday Check and Co. a great advantage! I can only recommend the system."
Michaela Muster
Inhaberin @
Ratscher Landhaus Wein- und Genusshotel
"The newsletter planning is really a great tool with which you can advertise at the right time for the right period. You can send a lot of newsletters without being a annoyance, because the filtering works great and there is never a risk that guests get something twice or worse get a newsletter with a better price than the one they already have."
Mara Theiner
Manager @
Hotel Weisses Kreuz
"I have rarely experienced such friendly and competent support. Easy and understandable handling of the product. Everything is set up in such a way that you can use it without a lot of prior knowledge. You can send targeted newsletters and we have received an enormous increase in additional sales by sending pre-stay mails and learn a lot about our guests in advance, e.g. why the guest books with us. For us, this means that we can also provide the guest with specific information about his or her interests in advance."
Anja Herkenrath
Marketing Manager @
Torfhaus HARZRESORT
Featured Customers
Popularity by Segment
Size
6 | X-Small (1-9 room)
13 | Small (10-24 room)
118 | Medium (25-74 room)
35 | Large (75-199 room)
4 | X-Large (200+ room)
Country
84 | Austria
40 | Germany
33 | Italy
16 | Switzerland
1 | United States of America
1 | Greece
Type
61 | Boutiques
59 | Bed & Breakfast & Inns
50 | Resorts
48 | Luxury Hotels
29 | Branded Hotels
26 | City Center Hotels
25 | Airport/Conference Hotels
25 | Limited Service & Budget Hotels
16 | Extended Stay & Serviced Apartments
7 | Vacation Rentals & Villas
5 | Hostels
2 | RV Parks & Campgrounds
1 | Casinos
Region
174 | Europe
1 | North America
Category
167 | Hotel CRM & Email Marketing
113 | Guest Messaging Software
112 | Direct Booking Tools
More Products by Smart Host GmbH
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like the versatile capabilities of Smart Host, particularly in targeted newsletter campaigns and detailed guest analytics. With comprehensive data integration and high customization, Smart Host significantly enhances marketing efforts, contributing directly to increased bookings and improved customer satisfaction. Hotels appreciate the intuitive interface and swift customer support. However, some expressed a need for more advanced features like seamless data integration with hotel PMS and enhanced visual and functional customization options.
AI-generated from the text of customer reviews
Looking for specific info?
8
So far good experience with email marketing and automailings
Assistenz from 25-49 room Bed & Breakfast & Inn in Pertisau (Austria)
Verified
1 days ago
I find it practical that an AI can be activated directly when creating a newsletter, which helps me to write the texts better. Saves time.
Austria
Austria
Assistenz
Medium Hotel
8
Smarthost
Hotelierin from 25-49 room Airport/Conference Hotel in Scena (Italy)
Verified
1 days ago
Ease of use: the program is designed so that the services are easy to set up and use, without technical knowledge, clear instructions Reliability: reliable email delivery, spam filters and blacklists available The costs for sending newsletters have been reduced, compliance with data protection is guaranteed by the system
Italy
Italy
Hotelierin
Medium Hotel
10
Best Support Ever!
Management from 25-49 room Airport/Conference Hotel in Mondsee (Austria)
Verified
8 days ago
The uncomplicated way if you need help without a ticket system. That the team is open to new ideas and wishes and that these are not only promised but also implemented.
Austria
Austria
Management
Medium Hotel
10
Everything fine
Hoteldirektor from 25-49 room Bed & Breakfast & Inn in Bad Kleinkirchheim (Austria)
Verified
9 days ago
Perfect cooperation, quick feedback, top system. Easy to use for everyone. Support takes its time, is very committed and solution-oriented. The system is easy to understand.
Austria
Austria
Hoteldirektor
Medium Hotel
9
Prey Stay, Post Stay, Newsletter
Rezeption from 50-74 room in Solden (Austria)
Verified
15 days ago
The Prey Stay can be used very well to notify guests shortly before their arrival. The newsletter is also easy to use.
Austria
Austria
Rezeption
Medium Hotel
10
Best CRM tool for us! :)
Deputy Hotel Manager from 50-74 room Boutique in Berlin (Germany)
Verified
18 days ago
We are really excited about Smarthost! The CRM tool is very easy to use, the new editor is great and we especially like that the support is so good and friendly and always easy to reach. They are open to feedback and suggestions for improvement and implement them and are always happy to help.
Germany
Germany
Deputy Hotel Manager
Medium Hotel
10
Modern, all-round carefree package!
Marketing from 75-99 room Boutique in Westerstede (Germany)
Verified
21 days ago
The direct, friendly customer service, the constant development, the immediate help with questions and great training/meeting offers! It doesn't take long for inquiries to be responded to and contact by phone is also good! We are very satisfied and can see that the opening rate of our newsletter is high, which is also due to the fact that t...
Germany
Germany
Marketing
Large Hotel
10
Simple and fast!
Rezeptionistin from 25-49 room Branded Hotel in Saalbach-Hinterglemm (Austria)
Verified
21 days ago
Beautiful design of the website, quick and uncomplicated creation of offers, automation of processes such as reminder emails, extras are a great feature.
Austria
Austria
Rezeptionistin
Medium Hotel
10
The Smart Host hotel software impresses with its user-friendliness, intelligent functions and modern technology.
Marketing from 50-74 room Boutique in Teisendorf (Germany)
Verified
21 days ago
What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - efficient and time-saving!
It simplifies guest management, optimizes workflows and offers valuable insights through data-based analyses. The intuitive...
Germany
Germany
Marketing
Medium Hotel
10
MeineZeit Hotels Restor with 4 resorts happy about the smart solution!
Digital Management from in
Verified
21 days ago
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Expert Q&A and Partner Recommendations
Submit RecommendationPartners say
NEW AI Review summary
Industry experts recommend Smart Host CRM for its seamless integration with PMS and other hotel systems, facilitating real-time, personalized guest interactions. Its ability to intelligently segment guest data, automate campaigns, and offer dynamic survey options distinguishes it in the crowded market. The user-friendly interface, combined with robust data analysis tools, ensures high ROI by enhancing guest engagement and operational efficiency. Some criticisms include the need for continuous training due to frequent updates, occasional complexity in feature utilization, and the necessity for more in-depth analytics support.
AI-generated from the text of customer reviews
Question:
What does this product or service do well?
Answer:
For our hotel software customers from the individual hotel industry, individuality and the associated service to the guest are of the highest priority. Smart Host perfectly complements the hotel software solution Suite8 & OPERA Cloud that we place in the hotels in the areas of offers and notifications and gratefully supplements existing functions.
Showing all answers to: "What does this product or service do well?"
For our hotel software customers from the individual hotel industry, individuality and the associated service to the guest are of the highest priority. Smart Host perfectly complements the hotel software solution Suite8 & OPERA Cloud that we place in the hotels in the areas of offers and notifications and gratefully supplements existing functions.
As a trusted partner, we confidently recommend Smart Host to our hotel clients. Its comprehensive and intuitive CRM solution empowers hotels to effectively manage guest data, streamline communication, and increase direct bookings through personalized campaigns and intelligent profiling. The seamless integration with PMS and other hotel systems enhances operational efficiency, while the measurable success of campaigns and exceptional customer support make it a standout tool. Smart Host is a reliable choice for boosting customer loyalty and delivering exceptional guest experiences, making it an invaluable asset for hotels, especially in the DACH region.
Great CRM which is easy to use and the automation is helping hotels to increase their revenue. This solution is enabling the hotel to do targeted marketing and win more guests. As well as the offer management is a very strong tool within the solution.
The software solution sends segmented campaigns that really work. Thanks to the direct interface to the PMS, we are always up to date with current data sets. The measurable success of the campaigns speaks for itself.
The team behind Smart Host is very professional and we really like working with them. It is always a pleasure for us to recommend Smart Host to our hotels because we know that they will be very satisfied with the service and generate a lot of bookings with not much effort.
Question:
What differentiates this product or service from the competition?
Answer:
Smart Host is directly and easily accessible for our hotel customers, speaks the language of our customers and cooperates with our company simply and competently with a common goal: Happy hotel customers with great digital solutions for the development of a seamless, automated and individual support of the Digital Guest Journey
Showing all answers to: "What differentiates this product or service from the competition?"
Smart Host is directly and easily accessible for our hotel customers, speaks the language of our customers and cooperates with our company simply and competently with a common goal: Happy hotel customers with great digital solutions for the development of a seamless, automated and individual support of the Digital Guest Journey
As a partner, we appreciate Smart Host for its user-friendly design and practical functionality. The combination of automated campaigns and CRM features ensures effective guest communication, while the intuitive interface makes it easy to use without extensive training. Its reliable support and continuous improvements make it a solid and trusted choice for hotels, particularly in the DACH region.
One big plus is the customer service. Every hotel has a dedicated person, who is supporting the hotel to use the solution the right way and make most out of it. Also theirs PMS integrations are very good and deep.
The clear guidance in the menu makes it easy to find your way around and is fun to use. You can usually get your questions answered yourself using the small information tips via mouse-over. The support is fast and competent. I like that and it gives SmartHost a real edge over the competition.
Smart Host is very innovative and easy to use. Many other tools are too complicated and need a lot of explaining and training. The mix of automated campaigns, planned campaigns and a CRM functions creates perfect guest communication that covers the whole guest lifecycle.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Die Automatisierung von Marketing-Kampagnen und Newslettern, kombiniert mit auf Gäste zugeschnittene Angebote und Inhalte kann ein großer Vorteil im Wettbewerb sein, um Stammgäste für sich binden und generieren zu können.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Die Automatisierung von Marketing-Kampagnen und Newslettern, kombiniert mit auf Gäste zugeschnittene Angebote und Inhalte kann ein großer Vorteil im Wettbewerb sein, um Stammgäste für sich binden und generieren zu können.
Take full advantage of Smart Host's automation and guest profiling features to personalize your communication and maximize direct bookings. Start with a clear strategy for your campaigns, and don’t hesitate to reach out to their support team—they’re highly responsive and can help you make the most of the system.
Especially if you are a leisure hotel with a lot of upsell potential and outlets it is definitely worth getting in touch with the company. There is a lot of automation which reduces manual work and the staff can focus on the guest.
Please always consider the entire customer journey. How do the prices from my PMS get to SmartHost and how can they be booked in again. And the second tip. It's better to have less and it works than to overload and nothing works right. Just smart.
It is the best desition, cause my Marketing is focused now. I can use the data, and every single adress of my costumers is gold value. The Email Automation before the Check In, und after the Check out, saves al lot of time for me and my customers.
Recommended by
Philipp Becker
Geschäftsführer
@
Martin Becker GmbH
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CEO & Co-Founder
@
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Manager
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Owner
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Zahlenwerk21
Martin Leitinger
Vertriebsmitarbeiter
@
GAS
Philipp Becker
Geschäftsführer
@
Martin Becker GmbH
Martin Tauber
CEO & Co-Founder
@
Guestnet
Maurice Sausse
Manager
@
Guestline
Michael Albert
Owner
@
Zahlenwerk21
Martin Leitinger
Vertriebsmitarbeiter
@
GAS
Sebastian Linecker
CEO
@
Linecker GmbH
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Director of Sales and Client Relations
@
asut computer & rechenzentrum GmbH
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Head of Marketing
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Senior Sales Manager
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CEO
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CEO
@
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Head of Sales & Marketing
@
Hotellistat GmbH
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Head of Sales
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TourOnline AG
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Team Lead Sales
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Casablanca Hotelsoftware GmbH
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Developer
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elite solutions gmbh
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Quality & Project Manager
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hotelkit GmbH
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Managing Director
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Lead AI & Innovations, Lead SMB Department
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Are you a consultant or vendor that recommends Smart Host GmbH?
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Posts
Smart Host GmbH
1 year ago
Finally: easy guest communication
Smart Host GmbH
1 year ago
More customer satisfaction in less time? Utopia?
Smart Host GmbH
1 year ago
No more unattractive newsletters from the PMS!
Smart Host GmbH
1 year ago
Using Guest Data Correctly Through Automated Segmentation
Smart Host GmbH
1 year ago
Easy handling & personal collaboration!
Smart Host GmbH
1 year ago
How Falkensteiner Hotels Personalizes its Marketing Communications to Drive More Revenue
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Support
Verified Support
Smart Host GmbH has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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