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Smart Host Messaging
4.7 (131 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Philipp, Martin, Maurice + 26 more experts recommend Smart Host GmbH
Read RecommendationsSmart Host Messaging
Ranked 5 (out of 74) in Guest Messaging Software
Intelligent messaging with Smart Host
92% recommended by 187 hotels
All Suite Resorts, Andreus Resorts, Schlosshotel & 184 others
Bell - AI powered product analyst
I analyzed all of Smart Host GmbH’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like SmartHost for its efficiency in enhancing guest communication and optimizing revenue through personalized offers and campaigns. The two-way interface with PMS notably boosts direct bookings and operational transparency. Unique design templates streamline marketing efforts and SmartHost's robust analytics empower better decision-making. However, areas like detailed reporting and automated booking confirmations require further improvement to reduce manual processes and improve guest experiences.
All Suite Resorts, Andreus Resorts, Schlosshotel & 184 others
Read their reviewsWhat Types of Hotels Smart Host GmbH is Popular For
Size
6 | X-Small (1-9 room)
18 | Small (10-24 room)
128 | Mid-Sized (25-74 room)
41 | Large (75-199 room)
6 | X-Large (200+ room)
Country
91 | Austria
49 | Germany
34 | Italy
21 | Switzerland
1 | United States of America
1 | Greece
1 | United Arab Emirates
Type
75 | Boutiques
67 | Bed & Breakfast & Inns
59 | Resorts
54 | Luxury Hotels
39 | Branded Hotels
34 | Limited Service & Budget Hotels
33 | Airport/Conference Hotels
32 | City Center Hotels
16 | Extended Stay & Serviced Apartments
7 | Hostels
7 | Vacation Rentals & Villas
2 | Casinos
2 | RV Parks & Campgrounds
1 | Motels
Region
196 | Europe
1 | North America
1 | Middle East
Category
190 | Hotel CRM & Email Marketing
131 | Guest Messaging Software
130 | Direct Booking Tools
Didn’t find what you were looking for?
What is Smart Host GmbH?
Founded in 2017 | Headquarters in Berlin (Germany) | 23 employees
Smart Host Messaging is a sophisticated communication management system specifically designed for the hospitality industry. It allows hoteliers to manage and streamline all guest communications through a single platform. By integrating closely with existing Property Management Systems (PMS), Smart Host Messaging ensures that no inquiry or conversation is ever lost, providing a comprehensive, unified view of all guest interactions.
The platform is highly customizable, enabling hotels to craft targeted newsletter campaigns that are personalized for each guest. This precise targeting leads to higher engagement, increased bookings, and improved guest satisfaction. Additionally, Smart Host Messaging gathers detailed guest analytics, offering hoteliers invaluable insights into guest preferences and behaviors, which can be used to tailor marketing efforts and optimize service delivery.
One of the key advantages of Smart Host Messaging is its intuitive interface, which simplifies the communication process for hotel staff, allowing them to respond more quickly and efficiently to guest inquiries. This enhanced responsiveness leads to improved customer satisfaction and potentially higher guest retention rates.
Moreover, the platform supports seamless data integration, ensuring all guest information is precisely synchronized with the hotel's PMS. While there have been requests for even more advanced features and customization options, the overall feedback highlights the platform’s capability to significantly enhance marketing efforts and streamline operations.
In summary, Smart Host Messaging offers an elegant solution to manage and optimize guest communication, making it a valuable addition to any hotel’s suite of management tools. Simple, automated, and profitable, it helps hotels focus on providing exceptional guest experiences while boosting operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Smart Host GmbH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Smart Host GmbH Reviews Analyzed: 86
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Smart Host GmbH Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Smart Host GmbH
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Smart Host GmbH's Provided Description:
"Queries about offers are everyday life for your reception. With Smart Host correspondence management, your reception never loses track: we record all guest communication for you and bundle it to the created offers. This way you have everything in view, can react faster and increase guest satisfaction sustainably. Smart communication for hoteliers and guests. Simple. Automated. Profitable."
FAQs
Capabilities
Smart Host GmbH doesn’t have any benefits or use cases available
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Smart Host GmbH Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.3/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Smart Host Messaging is the #6 most trending product in the Guest Messaging Software category (out of 74) and the #191 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSmart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Smart Host GmbH Pricing
Pricing Available By Request
Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Smart Host GmbH Case Studies
Finally: easy guest communication
Westerstede (Germany)
More customer satisfaction in less time? Utopia?
Ratsch an der Weinstrasse (Austria)
No more unattractive newsletters from the PMS!
Sarnen (Switzerland)
Using Guest Data Correctly Through Automated Segmentation
im Vinschgau (Italy)
Easy handling & personal collaboration!
Breisgau-Hochschwarzwald (Germany)
How Falkensteiner Hotels Personalizes its Marketing Communications to Drive More Revenue
Casteldarne (Italy)
References
"We have been working with Smart Host for some time now and are extremely happy that we chose the system. This was the best decision. Our newsletters all look top "styled" and do little work. It simplifies a lot. The filtering works fantastic and is super useful for many other things as well. We would recommend it to anyone."
Carina
Natur- & Biohotel Bergzeit
"We use Smart Host for newsletter distribution, which we control according to target groups. Super simple! So the guest gets the information he is interested in."
Anna Scheriau
Hotel St. Oswald
"The planning of the newsletters is really very well organized and a very big help for us. In general, we find that SmartHost approaches their customers and takes care of them very well."
Familie Hofer
Wiesenhof Garden Resort
"We started with the campaign module years ago. It is so clear and simple that an extension to the offer manager was only logical. I would especially like to emphasize the extremely nice AND competent team around Julian Leitner. I can only recommend Smart Host across the board."
Andrea Kogler
Owner @
Hotel Kogler
"This is exactly how a newsletter program should be! Super easy to use - clear & logical. The selection is suggested by an algorithm and works flawlessly, so Smart Host relieves us of the most difficult part of sending newsletters. The interface to our hotel program allows transparency and the success is easily measurable. In addition, the customer service is very helpful! All questions and concerns are quickly addressed. In short - our expectations were exceeded!"
Alise P.
Hotel Post Ischgl
"Smart Host has really grown on us. This tool enables us to make our day-to-day work much easier with the offer manager. Newsletters alone were old fashioned, now it's the Smart Host campaigns that help us pick up the guest where their interest lies and give us an overview of what success the campaign is having in the first place."
Tanja Weirather
Inhaber @
Panorama Hotel Talhof
"For our hotel, Smart Host is an optimal relief for our employees in terms of correspondence with guests. In addition, a super contemporary sales tool for newsletter planning and design."
Gerhard Huber
Inhaber @
Concordia Wellnesshotel & Spa
"The arrival mailing is very good, because the guests can easily announce their wishes. For every change, the team is with the utmost care and fast implementation on my side. The review page is also top. If someone was not so happy, we can react immediately and the guest does not post it immediately on all online platforms. In times of Holiday Check and Co. a great advantage! I can only recommend the system."
Michaela Muster
Inhaberin @
Ratscher Landhaus - Hotel Sudsteiermark
"The newsletter planning is really a great tool with which you can advertise at the right time for the right period. You can send a lot of newsletters without being a annoyance, because the filtering works great and there is never a risk that guests get something twice or worse get a newsletter with a better price than the one they already have."
Mara Theiner
Manager @
Hotel Weisses Kreuz
"I have rarely experienced such friendly and competent support. Easy and understandable handling of the product. Everything is set up in such a way that you can use it without a lot of prior knowledge. You can send targeted newsletters and we have received an enormous increase in additional sales by sending pre-stay mails and learn a lot about our guests in advance, e.g. why the guest books with us. For us, this means that we can also provide the guest with specific information about his or her interests in advance."
Anja Herkenrath
Marketing Manager @
Torfhaus HARZRESORT
Featured Customers
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Hotelier Rating
Looking for specific info?
9
The staff is very fast, friendly, and extremely helpful. SmartHost is very user-friendly and easy to use. The customization options are also fantastic!
Marketing Assistenz from 100 to 199 room Boutique in Gmuend (Austria)
Verified
4 days ago
The idea of autopilot campaigns is great. It's fun to prepare and test them. I'm also a big fan of the offer website; it makes it so easy to provide a lot of information to all guests.
Austria
Austria
Marketing Assistenz
Large Hotel
10
Completely satisfied! Top-notch service!
Sales & Marketing Managerin from 200 to 499 room in Bad Lauterberg im Harz (Germany)
Verified
5 days ago
The system is intuitive operation allows for quick and easy navigation without getting lost in complicated menus or settings. The clearly structured figures and clear graphics ensure you always have an overview of your data and progress. Of particular note, however, is the outstanding support.
Germany
Germany
Sales & Marketing Managerin
X-Large Hotel
8
Complete, professional and user-friendly program
Hotelier from 10 to 24 room Bed & Breakfast & Inn in Bolzano (Italy)
Verified
7 days ago
The dashboard is great; there's not a lot of information or text on the homepage, just the essentials. This makes it a bit minimalist, but much more pleasant to work with and also speeds things up. This applies to all tools and modes. The modalities for creating offer/email pages are also very well done. Creating something from scratch is m...
Italy
Italy
Hotelier
Small Hotel
9
A quantum leap for us
Eigentümerin from 100 to 199 room Boutique in Turracher Hohe (Austria)
Verified
8 days ago
Smart Host helped us transition from a "one size fits all" approach to targeted online marketing. It takes some mental retraining, but once you've done that, it's really fun to experiment.
Austria
Austria
Eigentümerin
Large Hotel
10
Efficient, clear, exactly what we were looking for!
Marketing from 75-99 room Boutique in Sankt Georgen im Attergau (Austria)
Verified
8 days ago
It's easy to use and self-explanatory, the automation runs reliably, and the target group analysis via the analytics tool is very helpful. The newsletter tool is particularly impressive: We can see exactly when which newsletter should be sent to which customers – saving time and increasing our success rate. Since using it, open and click ra...
Austria
Austria
Marketing
Large Hotel
10
Completely satisfied - I could have gotten it earlier
Hotelier from 10 to 24 room Bed & Breakfast & Inn in Feldberg (Germany)
Verified
9 days ago
First of all: Onboarding was seamless, and every step was supported, so my requests and questions were regularly addressed. SMART HOST primarily facilitates exactly what it was intended for: CRM – communication with guests, especially when creating offers and confirmations. It has become so easy to create personalized offers and confirmatio...
Germany
Germany
Hotelier
Small Hotel
10
Fantastic customer support
Front Office Mananger from 50-74 room Bed & Breakfast & Inn in Zermatt (Switzerland)
Verified
9 days ago
Fantastic customer support, every question has been answered efficiently and expeditiously, in a business where time is a rarity, Smart Host has allowed us to resolve queries and changes brilliantly.
Switzerland
Switzerland
Front Office Mananger
Mid-Sized Hotel
10
A great team, from day one. Everyone is helpful, friendly, and goal-oriented. Every inquiry is answered promptly, whether by email or phone.
Marketing Managerin from 25-49 room Branded Hotel in Bad Bederkesa (Germany)
Verified
9 days ago
With its combined solution, Smarthost offers an excellent tool for analyzing guests, contacting them directly, sending pre- and post-stay emails, managing inquiries, and keeping track of guest requests. It's easy to use, and the time savings are enormous.
Germany
Germany
Marketing Managerin
Mid-Sized Hotel
9
User-friendly tool with strong support
Marketing Managerin from 75-99 room Bed & Breakfast & Inn in Innsbruck (Austria)
Verified
9 days ago
Smart Host impresses with its user-friendly interface and ease of use when creating email campaigns. We particularly appreciate the automated guest segments, which allow you to quickly define relevant target groups. The support is also very helpful and fast – you feel like you're in good hands.
Austria
Austria
Marketing Managerin
Large Hotel
9
Very satisfied, great cooperation
Administration & Projektleitung from 10 to 24 room Boutique in Erlach (Switzerland)
Verified
10 days ago
Smart Host has established itself as an indispensable tool in our hotel management strategy. Its user-friendly interface and comprehensive features have significantly streamlined our workflows. Seamless integration with other systems enables a smooth flow of information, helping us both increase guest satisfaction and simplify operational p...
Switzerland
Switzerland
Administration & Projektleitung
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
For our hotel software customers from the individual hotel industry, individuality and the associated service to the guest are of the highest priority. Smart Host perfectly complements the hotel software solution Suite8 & OPERA Cloud that we place in the hotels in the areas of offers and notifications and gratefully supplements existing functions.
Showing all answers to: "What does this product or service do well?"
For our hotel software customers from the individual hotel industry, individuality and the associated service to the guest are of the highest priority. Smart Host perfectly complements the hotel software solution Suite8 & OPERA Cloud that we place in the hotels in the areas of offers and notifications and gratefully supplements existing functions.
As a trusted partner, we confidently recommend Smart Host to our hotel clients. Its comprehensive and intuitive CRM solution empowers hotels to effectively manage guest data, streamline communication, and increase direct bookings through personalized campaigns and intelligent profiling. The seamless integration with PMS and other hotel systems enhances operational efficiency, while the measurable success of campaigns and exceptional customer support make it a standout tool. Smart Host is a reliable choice for boosting customer loyalty and delivering exceptional guest experiences, making it an invaluable asset for hotels, especially in the DACH region.
The team behind Smart Host is very professional and we really like working with them. It is always a pleasure for us to recommend Smart Host to our hotels because we know that they will be very satisfied with the service and generate a lot of bookings with not much effort.
Smart Host provides a simple-to-use CRM for individual hotels and groups, with a user-friendly interface that enhances the overall experience. It seamlessly integrates with various hotel software systems, contributing to a smooth workflow. Smart Host is a valuable addition to the guest journey, offering effective CRM, offer management, and guest communication to boost direct bookings and foster customer loyalty. The fast connection, experienced customer support, and the robust campaign tool further contribute to increased sales, with the ability to track and evaluate marketing efforts.
Smart Host's CRM hotel software excels in centralizing guest data, offering a comprehensive view through intelligent profiling, automated campaign suggestions, and personalized offers. It streamlines communication channels, optimizing operational efficiency. The system facilitates pre and post-stay surveys, adapting dynamically to guest interactions. Smart Host stands out for its measurable success, providing tools for tracking progress in guest communication and loyalty enhancement. With strong connections to PMS and channel managers, it is highly regarded in the industry, known for excellent customer support. Smart Host is a reliable and well-established Hotel CRM tool, particularly strong in the DACH region.
Question:
What differentiates this product or service from the competition?
Answer:
Smart Host is directly and easily accessible for our hotel customers, speaks the language of our customers and cooperates with our company simply and competently with a common goal: Happy hotel customers with great digital solutions for the development of a seamless, automated and individual support of the Digital Guest Journey
Showing all answers to: "What differentiates this product or service from the competition?"
Smart Host is directly and easily accessible for our hotel customers, speaks the language of our customers and cooperates with our company simply and competently with a common goal: Happy hotel customers with great digital solutions for the development of a seamless, automated and individual support of the Digital Guest Journey
As a partner, we appreciate Smart Host for its user-friendly design and practical functionality. The combination of automated campaigns and CRM features ensures effective guest communication, while the intuitive interface makes it easy to use without extensive training. Its reliable support and continuous improvements make it a solid and trusted choice for hotels, particularly in the DACH region.
Smart Host is very innovative and easy to use. Many other tools are too complicated and need a lot of explaining and training. The mix of automated campaigns, planned campaigns and a CRM functions creates perfect guest communication that covers the whole guest lifecycle.
Smart Host CRM stands out from the competition with its sleek and user-friendly design, surpassing older, less UI/UX-optimized alternatives. The ease of implementation further differentiates it from other CRM systems. Smart Host maintains technological relevance, offering easy operation, top-notch support, and high ROI. Its flexibility, continuous evolution, accurate newsletter filters, clear UI/UX, fast loading speed, and detailed guest data analysis contribute to its distinctiveness in the CRM landscape.
Smart Host stands out with agile development, frequent updates, and a responsive team, demonstrating innovation in hospitality tech. It excels in holistic guest profiling, intelligent campaign recommendations, and adaptive surveys, fostering personalized interactions. Notably, it ensures measurable impact, focusing on enhanced communication. Recognized for speed in feature delivery and top integrations, Smart Host is a dynamic and customer-centric Hotel CRM in the DACH region.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Die Automatisierung von Marketing-Kampagnen und Newslettern, kombiniert mit auf Gäste zugeschnittene Angebote und Inhalte kann ein großer Vorteil im Wettbewerb sein, um Stammgäste für sich binden und generieren zu können.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Die Automatisierung von Marketing-Kampagnen und Newslettern, kombiniert mit auf Gäste zugeschnittene Angebote und Inhalte kann ein großer Vorteil im Wettbewerb sein, um Stammgäste für sich binden und generieren zu können.
Take full advantage of Smart Host's automation and guest profiling features to personalize your communication and maximize direct bookings. Start with a clear strategy for your campaigns, and don’t hesitate to reach out to their support team—they’re highly responsive and can help you make the most of the system.
It is the best desition, cause my Marketing is focused now. I can use the data, and every single adress of my costumers is gold value. The Email Automation before the Check In, und after the Check out, saves al lot of time for me and my customers.
My advice? Maximize Smart Host CRM's potential by using its comprehensive features for a holistic strategy. Leverage the team's expertise to implement effective customer-centric strategies. For increased direct bookings, capitalize on the tool's simplicity in crafting tailored newsletters and campaigns. Smart Host CRM is a powerful ally for optimizing customer relationships, streamlining sales, and enhancing overall efficiency.
My advice to hoteliers considering SmartHost: Prioritize data accuracy and integration and input accurate guest data for effective campaigns. Seamlessly integrate SmartHost with your existing systems, maximizing its recommendations. Regularly maintain and clean guest profiles for better personalization. Train your staff to optimize SmartHost for your hotel's unique needs to fully harness its capabilities. Embrace the dynamic surveys that give you the possibility to listen to guest feedback via post-stay surveys for continuous improvement.
Smart Host complements our PMS perfectly!
Recommended by
Philipp Becker
Geschäftsführer
@
Martin Becker GmbH
Martin Tauber
CEO & Co-Founder
@
Guestnet
Martin Leitinger
Vertriebsmitarbeiter
@
GAS
Sebastian Linecker
CEO
@
Linecker GmbH
Oliver Kremmer
Director of Sales and Client Relations
@
asut computer & rechenzentrum GmbH
Philipp Becker
Geschäftsführer
@
Martin Becker GmbH
Martin Tauber
CEO & Co-Founder
@
Guestnet
Martin Leitinger
Vertriebsmitarbeiter
@
GAS
Sebastian Linecker
CEO
@
Linecker GmbH
Oliver Kremmer
Director of Sales and Client Relations
@
asut computer & rechenzentrum GmbH
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Sales Manager
@
Mews
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Head of Sales & Marketing
@
Hotellistat GmbH
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Developer
@
elite solutions gmbh
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
Thomas Hertkorn
Lead AI & Innovations, Lead SMB Department
@
Peak Ace AG
Dennis Pfister
CCO
@
DIRS21 by TourOnline AG
Maureen Träger
Partner Success Manager
@
straiv GmbH
Christoph Lülling
Sales Manager
@
Softstar GmbH
Are you a consultant or vendor that recommends Smart Host GmbH?
Leave a recommendation
News
Smart Host GmbH
1 year ago
Finally: easy guest communication
Smart Host GmbH
1 year ago
More customer satisfaction in less time? Utopia?
Smart Host GmbH
1 year ago
No more unattractive newsletters from the PMS!
Smart Host GmbH
1 year ago
Using Guest Data Correctly Through Automated Segmentation
Smart Host GmbH
1 year ago
Easy handling & personal collaboration!
Smart Host GmbH
1 year ago
How Falkensteiner Hotels Personalizes its Marketing Communications to Drive More Revenue
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Support
Verified Support
Smart Host GmbH has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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