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Smart Host Messaging
4.7 (135 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Antonia, Maureen, Anton + 29 more experts recommend Smart Host GmbH
Read RecommendationsSmart Host Messaging
Ranked 5 (out of 77) in Guest Messaging Software
Intelligent messaging with Smart Host
92% recommended by 194 hotels
All Suite Resorts, Andreus Resorts, Schlosshotel & 191 others
Bell - AI powered product analyst
I analyzed all of Smart Host GmbH’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like SmartHost for its efficiency in enhancing guest communication and optimizing revenue through personalized offers and campaigns. The two-way interface with PMS notably boosts direct bookings and operational transparency. Unique design templates streamline marketing efforts and SmartHost's robust analytics empower better decision-making. However, areas like detailed reporting and automated booking confirmations require further improvement to reduce manual processes and improve guest experiences.
All Suite Resorts, Andreus Resorts, Schlosshotel & 191 others
Read their reviewsWhat Types of Hotels Smart Host GmbH is Popular For
Size
7 | X-Small (1-9 room)
18 | Small (10-24 room)
132 | Mid-Sized (25-74 room)
43 | Large (75-199 room)
6 | X-Large (200+ room)
Country
96 | Austria
51 | Germany
34 | Italy
21 | Switzerland
1 | United States of America
1 | Greece
1 | United Arab Emirates
Type
78 | Boutiques
69 | Bed & Breakfast & Inns
61 | Luxury Hotels
61 | Resorts
40 | Branded Hotels
36 | Airport/Conference Hotels
35 | Limited Service & Budget Hotels
34 | City Center Hotels
16 | Extended Stay & Serviced Apartments
9 | Vacation Rentals & Villas
8 | Hostels
2 | Casinos
2 | RV Parks & Campgrounds
1 | Motels
Region
203 | Europe
1 | North America
1 | Middle East
Category
197 | Hotel CRM & Email Marketing
135 | Guest Messaging Software
134 | Direct Booking Tools
Didn’t find what you were looking for?
What is Smart Host GmbH?
Founded in 2017 | Headquarters in Berlin (Germany) | 23 employees
Smart Host Messaging is a sophisticated communication management system specifically designed for the hospitality industry. It allows hoteliers to manage and streamline all guest communications through a single platform. By integrating closely with existing Property Management Systems (PMS), Smart Host Messaging ensures that no inquiry or conversation is ever lost, providing a comprehensive, unified view of all guest interactions.
The platform is highly customizable, enabling hotels to craft targeted newsletter campaigns that are personalized for each guest. This precise targeting leads to higher engagement, increased bookings, and improved guest satisfaction. Additionally, Smart Host Messaging gathers detailed guest analytics, offering hoteliers invaluable insights into guest preferences and behaviors, which can be used to tailor marketing efforts and optimize service delivery.
One of the key advantages of Smart Host Messaging is its intuitive interface, which simplifies the communication process for hotel staff, allowing them to respond more quickly and efficiently to guest inquiries. This enhanced responsiveness leads to improved customer satisfaction and potentially higher guest retention rates.
Moreover, the platform supports seamless data integration, ensuring all guest information is precisely synchronized with the hotel's PMS. While there have been requests for even more advanced features and customization options, the overall feedback highlights the platform’s capability to significantly enhance marketing efforts and streamline operations.
In summary, Smart Host Messaging offers an elegant solution to manage and optimize guest communication, making it a valuable addition to any hotel’s suite of management tools. Simple, automated, and profitable, it helps hotels focus on providing exceptional guest experiences while boosting operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Smart Host GmbH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Smart Host GmbH Reviews Analyzed: 86
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Smart Host GmbH Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Smart Host GmbH
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Smart Host GmbH's Provided Description:
"Queries about offers are everyday life for your reception. With Smart Host correspondence management, your reception never loses track: we record all guest communication for you and bundle it to the created offers. This way you have everything in view, can react faster and increase guest satisfaction sustainably. Smart communication for hoteliers and guests. Simple. Automated. Profitable."
FAQs
Capabilities
Smart Host GmbH doesn’t have any benefits or use cases available
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Smart Host GmbH Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.4/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Smart Host Messaging is the #7 most trending product in the Guest Messaging Software category (out of 77) and the #200 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSmart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Smart Host GmbH Pricing
Pricing Available By Request
Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Smart Host GmbH Case Studies
How Hotel Oderberger Perfected Guest Communication with Smart Host
Berlin (Germany)
How Hotel Post Ischgl restructured its guest communication with Smart Host
Ischgl (Austria)
Finally: easy guest communication
Westerstede (Germany)
More customer satisfaction in less time? Utopia?
Ratsch an der Weinstrasse (Austria)
No more unattractive newsletters from the PMS!
Sarnen (Switzerland)
Using Guest Data Correctly Through Automated Segmentation
Laces (Italy)
Easy handling & personal collaboration!
Titisee-Neustadt (Germany)
How Falkensteiner Hotels Personalizes its Marketing Communications to Drive More Revenue
Casteldarne (Italy)
References
"We have been working with Smart Host for some time now and are extremely happy that we chose the system. This was the best decision. Our newsletters all look top "styled" and do little work. It simplifies a lot. The filtering works fantastic and is super useful for many other things as well. We would recommend it to anyone."
Carina
Natur- & Biohotel Bergzeit
"We use Smart Host for newsletter distribution, which we control according to target groups. Super simple! So the guest gets the information he is interested in."
Anna Scheriau
Hotel St. Oswald
"The planning of the newsletters is really very well organized and a very big help for us. In general, we find that SmartHost approaches their customers and takes care of them very well."
Familie Hofer
Wiesenhof Garden Resort
"We started with the campaign module years ago. It is so clear and simple that an extension to the offer manager was only logical. I would especially like to emphasize the extremely nice AND competent team around Julian Leitner. I can only recommend Smart Host across the board."
Andrea Kogler
Owner @
Hotel Kogler
"This is exactly how a newsletter program should be! Super easy to use - clear & logical. The selection is suggested by an algorithm and works flawlessly, so Smart Host relieves us of the most difficult part of sending newsletters. The interface to our hotel program allows transparency and the success is easily measurable. In addition, the customer service is very helpful! All questions and concerns are quickly addressed. In short - our expectations were exceeded!"
Alise P.
Hotel Post Ischgl
"Smart Host has really grown on us. This tool enables us to make our day-to-day work much easier with the offer manager. Newsletters alone were old fashioned, now it's the Smart Host campaigns that help us pick up the guest where their interest lies and give us an overview of what success the campaign is having in the first place."
Tanja Weirather
Inhaber @
Panorama Hotel Talhof
"For our hotel, Smart Host is an optimal relief for our employees in terms of correspondence with guests. In addition, a super contemporary sales tool for newsletter planning and design."
Gerhard Huber
Inhaber @
Concordia Wellnesshotel & Spa
"The arrival mailing is very good, because the guests can easily announce their wishes. For every change, the team is with the utmost care and fast implementation on my side. The review page is also top. If someone was not so happy, we can react immediately and the guest does not post it immediately on all online platforms. In times of Holiday Check and Co. a great advantage! I can only recommend the system."
Michaela Muster
Inhaberin @
Ratscher Landhaus - Hotel Sudsteiermark
"The newsletter planning is really a great tool with which you can advertise at the right time for the right period. You can send a lot of newsletters without being a annoyance, because the filtering works great and there is never a risk that guests get something twice or worse get a newsletter with a better price than the one they already have."
Mara Theiner
Manager @
Hotel Weisses Kreuz
"I have rarely experienced such friendly and competent support. Easy and understandable handling of the product. Everything is set up in such a way that you can use it without a lot of prior knowledge. You can send targeted newsletters and we have received an enormous increase in additional sales by sending pre-stay mails and learn a lot about our guests in advance, e.g. why the guest books with us. For us, this means that we can also provide the guest with specific information about his or her interests in advance."
Anja Herkenrath
Marketing Manager @
Torfhaus HARZRESORT
Featured Customers
More Products by Smart Host GmbH
Hotelier Rating
Looking for specific info?
10
Excellent cooperation
Marketing from 100 to 199 room Luxury Hotel in Bad Waltersdorf (Austria)
Verified
27 days ago
I'm particularly pleased with the speed with which my requests were handled. Suggestions that could help us in our daily work are also forwarded to Development.
Austria
Austria
Marketing
Large Hotel
10
Better guest communication through Smart Host
Head of Marketing from 100 to 199 room Bed & Breakfast & Inn in Leogang (Austria)
Verified
30 days ago
A real game-changer for our campaign plan. As a long-established hotel, we have thousands of guest profiles, which we can address more effectively and specifically thanks to Smart Host. The success since the launch has been measurable – our newsletter open rate has tripled! Furthermore, Smart Host's customer service is second to none: easy...
Austria
Austria
Head of Marketing
Large Hotel
10
A real game changer for our hotel business
Marketing/Vertriebsverantwortliche from 50-74 room in Tröpolach (Austria)
Verified
1 months ago
Since we started using Smart Host, a lot has changed at our hotel – for the better. I'm particularly impressed by the combination of the direct booking tool, hotel CRM, email marketing, and guest messaging software. Each of these tools has its advantages – but it's when used together that they unfold their full potential. More direct bookin...
Austria
Austria
Marketing/Vertriebsverantwortliche
Mid-Sized Hotel
10
Super Tools
Operations manager from 25-49 room in HopfenamSee (Germany)
Verified
1 months ago
The support team responds quickly and competently to questions and provides assistance. The email marketing tool is easy to use and very flexible.
Germany
Germany
Operations manager
Mid-Sized Hotel
10
Easy to use, nice UX and very good support
Hotelier from 5 to 9 room Boutique in Muhlbach am Hochkonig (Austria)
Verified
1 months ago
What I value most is the customization and intuitive usability. The integration with Apaleo works seamlessly, changes are easy to implement, and the constant improvements and clear focus on automation make Smart Host particularly valuable to us.
Austria
Austria
Hotelier
X-Small Hotel
10
Helpful tool for newsletter marketing
Sales & Marketing from 100 to 199 room Luxury Hotel in Mieming (Austria)
Verified
1 months ago
Sending targeted newsletters with high inquiry and booking rates; good analysis tools; easy compilation and adaptation of templates; fast and friendly support
Austria
Austria
Sales & Marketing
Large Hotel
7
Easy handling, the different tools
Rezeptionistin from 25-49 room Bed & Breakfast & Inn in Velden am Woerthersee (Austria)
Verified
1 months ago
The simple communication directly with the guest via the correspondence manager, the quick confirmation of the booking, checking whether the offer has already expired
Austria
Austria
Rezeptionistin
Mid-Sized Hotel
9
The staff is very fast, friendly, and extremely helpful. SmartHost is very user-friendly and easy to use. The customization options are also fantastic!
Marketing Assistenz from 100 to 199 room Boutique in Gmuend (Austria)
Verified
4 months ago
The idea of autopilot campaigns is great. It's fun to prepare and test them. I'm also a big fan of the offer website; it makes it so easy to provide a lot of information to all guests.
Austria
Austria
Marketing Assistenz
Large Hotel
10
Completely satisfied! Top-notch service!
Sales & Marketing Managerin from 200 to 499 room Branded Hotel in BadLauterberg (Germany)
Verified
4 months ago
The system is intuitive operation allows for quick and easy navigation without getting lost in complicated menus or settings. The clearly structured figures and clear graphics ensure you always have an overview of your data and progress. Of particular note, however, is the outstanding support.
Germany
Germany
Sales & Marketing Managerin
X-Large Hotel
8
Complete, professional and user-friendly program
Hotelier from 10 to 24 room Bed & Breakfast & Inn in Bolzano (Italy)
Verified
4 months ago
The dashboard is great; there's not a lot of information or text on the homepage, just the essentials. This makes it a bit minimalist, but much more pleasant to work with and also speeds things up. This applies to all tools and modes. The modalities for creating offer/email pages are also very well done. Creating something from scratch is m...
Italy
Italy
Hotelier
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It specializes in perfecting guest communication through automation and personalization, which helps increase efficiency and maximize revenue for hotels. The platform centralizes guest data (including interests and booking behavior) from PMS integrations, empowering hoteliers to create personalized offers and drive targeted campaigns. It simplifies Review Management through automated Pre- and Post-Stay surveys, ultimately optimizing guest communication and maximizing revenue.
Showing all answers to: "What does this product or service do well?"
It specializes in perfecting guest communication through automation and personalization, which helps increase efficiency and maximize revenue for hotels. The platform centralizes guest data (including interests and booking behavior) from PMS integrations, empowering hoteliers to create personalized offers and drive targeted campaigns. It simplifies Review Management through automated Pre- and Post-Stay surveys, ultimately optimizing guest communication and maximizing revenue.
For our hotel software customers from the individual hotel industry, individuality and the associated service to the guest are of the highest priority. Smart Host perfectly complements the hotel software solution Suite8 & OPERA Cloud that we place in the hotels in the areas of offers and notifications and gratefully supplements existing functions.
As a trusted partner, we confidently recommend Smart Host to our hotel clients. Its comprehensive and intuitive CRM solution empowers hotels to effectively manage guest data, streamline communication, and increase direct bookings through personalized campaigns and intelligent profiling. The seamless integration with PMS and other hotel systems enhances operational efficiency, while the measurable success of campaigns and exceptional customer support make it a standout tool. Smart Host is a reliable choice for boosting customer loyalty and delivering exceptional guest experiences, making it an invaluable asset for hotels, especially in the DACH region.
The team behind Smart Host is very professional and we really like working with them. It is always a pleasure for us to recommend Smart Host to our hotels because we know that they will be very satisfied with the service and generate a lot of bookings with not much effort.
Smart Host provides a simple-to-use CRM for individual hotels and groups, with a user-friendly interface that enhances the overall experience. It seamlessly integrates with various hotel software systems, contributing to a smooth workflow. Smart Host is a valuable addition to the guest journey, offering effective CRM, offer management, and guest communication to boost direct bookings and foster customer loyalty. The fast connection, experienced customer support, and the robust campaign tool further contribute to increased sales, with the ability to track and evaluate marketing efforts.
Question:
What differentiates this product or service from the competition?
Answer:
At straiv, we have maintained a close partnership with Smart Host for years, collaborating on events and trade shows. The combination of our Digital Guest Journey solutions and their powerful CRM platform is the perfect mix to create a seamless experience for the guest and a happy hotelier. Smart Host's core strength lies in its ability to centralize and leverage guest data to drive measurable results. Additionally, their comprehensive analytics tool is a key differentiator, providing the necessary steering instrument for modern hoteliers.
Showing all answers to: "What differentiates this product or service from the competition?"
At straiv, we have maintained a close partnership with Smart Host for years, collaborating on events and trade shows. The combination of our Digital Guest Journey solutions and their powerful CRM platform is the perfect mix to create a seamless experience for the guest and a happy hotelier. Smart Host's core strength lies in its ability to centralize and leverage guest data to drive measurable results. Additionally, their comprehensive analytics tool is a key differentiator, providing the necessary steering instrument for modern hoteliers.
Smart Host is directly and easily accessible for our hotel customers, speaks the language of our customers and cooperates with our company simply and competently with a common goal: Happy hotel customers with great digital solutions for the development of a seamless, automated and individual support of the Digital Guest Journey
As a partner, we appreciate Smart Host for its user-friendly design and practical functionality. The combination of automated campaigns and CRM features ensures effective guest communication, while the intuitive interface makes it easy to use without extensive training. Its reliable support and continuous improvements make it a solid and trusted choice for hotels, particularly in the DACH region.
Smart Host is very innovative and easy to use. Many other tools are too complicated and need a lot of explaining and training. The mix of automated campaigns, planned campaigns and a CRM functions creates perfect guest communication that covers the whole guest lifecycle.
Smart Host CRM stands out from the competition with its sleek and user-friendly design, surpassing older, less UI/UX-optimized alternatives. The ease of implementation further differentiates it from other CRM systems. Smart Host maintains technological relevance, offering easy operation, top-notch support, and high ROI. Its flexibility, continuous evolution, accurate newsletter filters, clear UI/UX, fast loading speed, and detailed guest data analysis contribute to its distinctiveness in the CRM landscape.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
ocus on the data centralization capabilities and commit to utilizing the comprehensive Analytics tool. Smart Host's core value lies in leveraging your guest data for measurable results, so make sure your team is ready to act on the insights provided to truly maximize your revenue.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
ocus on the data centralization capabilities and commit to utilizing the comprehensive Analytics tool. Smart Host's core value lies in leveraging your guest data for measurable results, so make sure your team is ready to act on the insights provided to truly maximize your revenue.
Die Automatisierung von Marketing-Kampagnen und Newslettern, kombiniert mit auf Gäste zugeschnittene Angebote und Inhalte kann ein großer Vorteil im Wettbewerb sein, um Stammgäste für sich binden und generieren zu können.
Take full advantage of Smart Host's automation and guest profiling features to personalize your communication and maximize direct bookings. Start with a clear strategy for your campaigns, and don’t hesitate to reach out to their support team—they’re highly responsive and can help you make the most of the system.
It is the best desition, cause my Marketing is focused now. I can use the data, and every single adress of my costumers is gold value. The Email Automation before the Check In, und after the Check out, saves al lot of time for me and my customers.
My advice? Maximize Smart Host CRM's potential by using its comprehensive features for a holistic strategy. Leverage the team's expertise to implement effective customer-centric strategies. For increased direct bookings, capitalize on the tool's simplicity in crafting tailored newsletters and campaigns. Smart Host CRM is a powerful ally for optimizing customer relationships, streamlining sales, and enhancing overall efficiency.
Recommended by
Maureen Träger
Partner Manager
@
straiv
Philipp Becker
Geschäftsführer
@
Martin Becker GmbH
Martin Tauber
CEO & Co-Founder
@
Guestnet
Martin Leitinger
Vertriebsmitarbeiter
@
GAS
Sebastian Linecker
CEO
@
Linecker GmbH
Maureen Träger
Partner Manager
@
straiv
Philipp Becker
Geschäftsführer
@
Martin Becker GmbH
Martin Tauber
CEO & Co-Founder
@
Guestnet
Martin Leitinger
Vertriebsmitarbeiter
@
GAS
Sebastian Linecker
CEO
@
Linecker GmbH
Oliver Kremmer
Director of Sales and Client Relations
@
asut computer & rechenzentrum GmbH
Janis Pardon
Sales Manager
@
Mews
Julia Schröder
Head of Sales & Marketing
@
Hotellistat GmbH
Benjamin Heiß
Developer
@
elite solutions gmbh
Gera Bachner
Quality & Project Manager
@
hotelkit GmbH
Thomas Hertkorn
Lead AI & Innovations, Lead SMB Department
@
Peak Ace AG
Dennis Pfister
CCO
@
DIRS21 by TourOnline AG
Maureen Träger
Partner Success Manager
@
straiv GmbH
Christoph Lülling
Sales Manager
@
Softstar GmbH
Are you a consultant or vendor that recommends Smart Host GmbH?
Leave a recommendation
News
Smart Host GmbH
1 month ago
How Hotel Oderberger Perfected Guest Communication with Smart Host
Smart Host GmbH
1 month ago
How Hotel Post Ischgl restructured its guest communication with Smart Host
Smart Host GmbH
1 year ago
Finally: easy guest communication
Smart Host GmbH
1 year ago
More customer satisfaction in less time? Utopia?
Smart Host GmbH
1 year ago
No more unattractive newsletters from the PMS!
Smart Host GmbH
1 year ago
Using Guest Data Correctly Through Automated Segmentation
Smart Host GmbH
1 year ago
Easy handling & personal collaboration!
Smart Host GmbH
2 years ago
How Falkensteiner Hotels Personalizes its Marketing Communications to Drive More Revenue
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Support
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Smart Host GmbH has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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