Smart Host Messaging

4.7 (135 REVIEWS)

HTR Score icon
HT Score  
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Maureen, Anton, Philipp + 28 more experts recommend Smart Host GmbH

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Smart Host Messaging

Ranked 5 (out of 76) in Guest Messaging Software

Intelligent messaging with Smart Host

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Bell avatar Bell - AI powered product analyst

I analyzed all of Smart Host GmbH’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like SmartHost for its efficiency in enhancing guest communication and optimizing revenue through personalized offers and campaigns. The two-way interface with PMS notably boosts direct bookings and operational transparency. Unique design templates streamline marketing efforts and SmartHost's robust analytics empower better decision-making. However, areas like detailed reporting and automated booking confirmations require further improvement to reduce manual processes and improve guest experiences.

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All Suite Resorts, Andreus Resorts, Schlosshotel & 190 others

Read their reviews

What Types of Hotels Smart Host GmbH is Popular For

Size

7 | X-Small (1-9 room)

18 | Small (10-24 room)

131 | Mid-Sized (25-74 room)

43 | Large (75-199 room)

6 | X-Large (200+ room)

Country

96 | Austria

50 | Germany

34 | Italy

21 | Switzerland

1 | United States of America

1 | Greece

1 | United Arab Emirates

Type

78 | Boutiques

69 | Bed & Breakfast & Inns

61 | Luxury Hotels

61 | Resorts

40 | Branded Hotels

36 | Airport/Conference Hotels

34 | Limited Service & Budget Hotels

33 | City Center Hotels

16 | Extended Stay & Serviced Apartments

9 | Vacation Rentals & Villas

7 | Hostels

2 | Casinos

2 | RV Parks & Campgrounds

1 | Motels

Region

202 | Europe

1 | North America

1 | Middle East

Category

196 | Hotel CRM & Email Marketing

135 | Guest Messaging Software

134 | Direct Booking Tools

What is Smart Host GmbH?

Founded in 2017 | Headquarters in Berlin (Germany) | 23 employees
Smart Host Messaging is a sophisticated communication management system specifically designed for the hospitality industry. It allows hoteliers to manage and streamline all guest communications through a single platform. By integrating closely with existing Property Management Systems (PMS), Smart Host Messaging ensures that no inquiry or conversation is ever lost, providing a comprehensive, unified view of all guest interactions. The platform is highly customizable, enabling hotels to craft targeted newsletter campaigns that are personalized for each guest. This precise targeting leads to higher engagement, increased bookings, and improved guest satisfaction. Additionally, Smart Host Messaging gathers detailed guest analytics, offering hoteliers invaluable insights into guest preferences and behaviors, which can be used to tailor marketing efforts and optimize service delivery. One of the key advantages of Smart Host Messaging is its intuitive interface, which simplifies the communication process for hotel staff, allowing them to respond more quickly and efficiently to guest inquiries. This enhanced responsiveness leads to improved customer satisfaction and potentially higher guest retention rates. Moreover, the platform supports seamless data integration, ensuring all guest information is precisely synchronized with the hotel's PMS. While there have been requests for even more advanced features and customization options, the overall feedback highlights the platform’s capability to significantly enhance marketing efforts and streamline operations. In summary, Smart Host Messaging offers an elegant solution to manage and optimize guest communication, making it a valuable addition to any hotel’s suite of management tools. Simple, automated, and profitable, it helps hotels focus on providing exceptional guest experiences while boosting operational efficiency.

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This description was generated by AI which analyzed the following sources to summarize a description of Smart Host GmbH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Smart Host GmbH

FAQs

Capabilities

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Smart Host GmbH doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Smart Host GmbH Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.4/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Smart Host Messaging is the #6 most trending product in the Guest Messaging Software category (out of 76) and the #195 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Smart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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85 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Smart Host GmbH Pricing

Pricing Available By Request

Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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7

Success Stories

10

References

20

Featured Customers

More Products by Smart Host GmbH

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Smart Host GmbH Reviews

Hotelier Rating

Excellent
114
Very Good
13
Average
6
Poor
2
Terrible
0

Property Size

  • X-Small (7)
  • Small (11)
  • Mid-Sized (85)
  • Large (27)
  • X-Large (4)

Country

  • Austria
    Austria
    (67)
  • Germany
    Germany
    (31)
  • Italy
    Italy
    (23)
  • Switzerland
    Switzerland
    (11)
  • Greece
    Greece
    (1)

Region

  • Europe
    Europe
    (133)
10

Excellent cooperation

Marketing from 100 to 199 room Luxury Hotel in Bad Waltersdorf (Austria)

Verified
12 days ago
I'm particularly pleased with the speed with which my requests were handled. Suggestions that could help us in our daily work are also forwarded to Development.
Country Austria
Marketing
Large Hotel
10

Better guest communication through Smart Host

Head of Marketing from 100 to 199 room Bed & Breakfast & Inn in Leogang (Austria)

Verified
15 days ago
A real game-changer for our campaign plan. As a long-established hotel, we have thousands of guest profiles, which we can address more effectively and specifically thanks to Smart Host. The success since the launch has been measurable – our newsletter open rate has tripled! Furthermore, Smart Host's customer service is second to none: easy...
Country Austria
Head of Marketing
Large Hotel
10

A real game changer for our hotel business

Marketing/Vertriebsverantwortliche from 50-74 room in Tröpolach (Austria)

Verified
20 days ago
Since we started using Smart Host, a lot has changed at our hotel – for the better. I'm particularly impressed by the combination of the direct booking tool, hotel CRM, email marketing, and guest messaging software. Each of these tools has its advantages – but it's when used together that they unfold their full potential. More direct bookin...
Country Austria
Marketing/Vertriebsverantwortliche
Mid-Sized Hotel
10

Super Tools

Operations manager from 25-49 room in HopfenamSee (Germany)

Verified
22 days ago
The support team responds quickly and competently to questions and provides assistance. The email marketing tool is easy to use and very flexible.
Country Germany
Operations manager
Mid-Sized Hotel
10

Easy to use, nice UX and very good support

Hotelier from 5 to 9 room Boutique in Muhlbach am Hochkonig (Austria)

Verified
24 days ago
What I value most is the customization and intuitive usability. The integration with Apaleo works seamlessly, changes are easy to implement, and the constant improvements and clear focus on automation make Smart Host particularly valuable to us.
Country Austria
Hotelier
X-Small Hotel
10

Helpful tool for newsletter marketing

Sales & Marketing from 100 to 199 room Luxury Hotel in Mieming (Austria)

Verified
25 days ago
Sending targeted newsletters with high inquiry and booking rates; good analysis tools; easy compilation and adaptation of templates; fast and friendly support
Country Austria
Sales & Marketing
Large Hotel
7

Easy handling, the different tools

Rezeptionistin from 25-49 room Bed & Breakfast & Inn in Velden am Woerthersee (Austria)

Verified
25 days ago
The simple communication directly with the guest via the correspondence manager, the quick confirmation of the booking, checking whether the offer has already expired
Country Austria
Rezeptionistin
Mid-Sized Hotel
9

The staff is very fast, friendly, and extremely helpful. SmartHost is very user-friendly and easy to use. The customization options are also fantastic!

Marketing Assistenz from 100 to 199 room Boutique in Gmuend (Austria)

Verified
3 months ago
The idea of ​​autopilot campaigns is great. It's fun to prepare and test them. I'm also a big fan of the offer website; it makes it so easy to provide a lot of information to all guests.
Country Austria
Marketing Assistenz
Large Hotel
10

Completely satisfied! Top-notch service!

Sales & Marketing Managerin from 200 to 499 room Branded Hotel in BadLauterberg (Germany)

Verified
3 months ago
The system is intuitive operation allows for quick and easy navigation without getting lost in complicated menus or settings. The clearly structured figures and clear graphics ensure you always have an overview of your data and progress. Of particular note, however, is the outstanding support.
Country Germany
Sales & Marketing Managerin
X-Large Hotel
8

Complete, professional and user-friendly program

Hotelier from 10 to 24 room Bed & Breakfast & Inn in Bolzano (Italy)

Verified
3 months ago
The dashboard is great; there's not a lot of information or text on the homepage, just the essentials. This makes it a bit minimalist, but much more pleasant to work with and also speeds things up. This applies to all tools and modes. The modalities for creating offer/email pages are also very well done. Creating something from scratch is m...
Country Italy
Hotelier
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 14

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It specializes in perfecting guest communication through automation and personalization, which helps increase efficiency and maximize revenue for hotels. The platform centralizes guest data (including interests and booking behavior) from PMS integrations, empowering hoteliers to create personalized offers and drive targeted campaigns. It simplifies Review Management through automated Pre- and Post-Stay surveys, ultimately optimizing guest communication and maximizing revenue.

Question:

What differentiates this product or service from the competition?

Answer:

At straiv, we have maintained a close partnership with Smart Host for years, collaborating on events and trade shows. The combination of our Digital Guest Journey solutions and their powerful CRM platform is the perfect mix to create a seamless experience for the guest and a happy hotelier. Smart Host's core strength lies in its ability to centralize and leverage guest data to drive measurable results. Additionally, their comprehensive analytics tool is a key differentiator, providing the necessary steering instrument for modern hoteliers.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ocus on the data centralization capabilities and commit to utilizing the comprehensive Analytics tool. Smart Host's core value lies in leveraging your guest data for measurable results, so make sure your team is ready to act on the insights provided to truly maximize your revenue.

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Martin Tauber CEO & Co-Founder @ Guestnet
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Are you a consultant or vendor that recommends Smart Host GmbH? Leave a recommendation

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Support

Verified Support

Smart Host GmbH has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

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Recommended

92%

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