Smart Host Messaging

4.7 (88 REVIEWS)

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HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Michael, Martin, Sebastian + 23 more experts recommend Smart Host GmbH

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Smart Host Messaging

4.7 (88 REVIEWS)

Ranked 6 (out of 66) in Guest Messaging Software

Intelligent messaging with Smart Host

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Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Smart Host Messaging is the #6 most trending product in the Guest Messaging Software category (out of 66) and the #179 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Smart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Smart Host Messaging
Founded in 2017 | Headquarters in Berlin (Germany) | 23 employees
Queries about offers are everyday life for your reception. With Smart Host correspondence management, your reception never loses track: we record all guest communication for you and bundle it to the created offers. This way you have everything in view, can react faster and increase guest satisfaction sustainably. Smart communication for hoteliers and guests. Simple. Automated. Profitable.

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Capabilities

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Smart Host GmbH doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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No matching results

6

Success Stories

10

References

20

Featured Customers

Popularity by Segment

Size

7 | Small (10-24 room)

102 | Medium (25-74 room)

28 | Large (75-199 room)

Country

69 | Austria

30 | Italy

27 | Germany

13 | Switzerland

Type

36 | Resorts

30 | Luxury Hotels

17 | Bed & Breakfast & Inns

13 | Boutiques

6 | City Center Hotels

5 | Branded Hotels

5 | Vacation Rentals & Villas

4 | Hostels

2 | Extended Stay & Serviced Apartments

1 | RV Parks & Campgrounds

Region

139 | Europe

Category

131 | Hotel CRM & Email Marketing

88 | Direct Booking Tools

88 | Guest Messaging Software

More Products by Smart Host GmbH

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Hotelier Rating

Excellent
106
Very Good
20
Average
9
Poor
4
Terrible
0

Property Size

  • Small (7)
  • Medium (102)
  • Large (28)

Country

  • Austria
    Austria
    (69)
  • Italy
    Italy
    (30)
  • Germany
    Germany
    (27)
  • Switzerland
    Switzerland
    (13)

Region

  • Europe
    Europe
    (139)
10

An important innovation for us.

Hotelsekretärin from 25-49 room Resort in Mühlbach (Italy)

Verified
3 days ago
Smart Host enables us to tailor our newsletters even more specifically to the needs of our customers, which has significantly increased the effectiveness of our newsletter campaigns. We are very happy with this new option and can only recommend it. If you have any questions, someone is always available and any problems can be solved quickly...
Country Italy
Hotelsekretärin
Medium Hotel
9

A simple tool with a big impact.

Hotelleitung from 25-49 room Bed & Breakfast & Inn in Pörtschach am Wörthersee (Austria)

Verified
6 days ago
I like the way the data is prepared (statistics, reservation download) and the editor, which is really easy to use. The customer support is also TOP! We have received some pre-stay feedback since the launch and can therefore prepare a lot of things in advance and also address them directly with the guest at check-in, etc. We have gained poi...
Country Austria
Hotelleitung
Medium Hotel
10

Simple and efficient solutions

CEO from 50-74 room in St.Johann (Italy)

Verified
7 days ago
- Good connection to the hotel program - Great marketing tool - If you have any questions, someone is always available and any problems can be solved quickly and easily.
Country Italy
CEO
Medium Hotel
10

Perfect program

Back Office Managerin from 50-74 room Vacation Rentals & Villa in Neukirchen am Großvenediger (Austria)

Verified
9 days ago
What I like best is that it is uncomplicated and very simple. Everything is very clear and easy to understand. The guests understand it very quickly too.
Country Austria
Back Office Managerin
Medium Hotel
8

Very user-friendly tool

Hotelierin from 25-49 room Luxury Hotel in (Italy)

Verified
9 days ago
An important innovation for us: the pre-stay and post-stay survey. This way we know the special wishes of our guests before they arrive and can respond to them better. Post-stay is also very important because we can see our strengths and weaknesses straight away.
Country Italy
Hotelierin
Medium Hotel
10

Great time saving

Geschäftsführer from 25-49 room Luxury Hotel in Hinterglemm (Austria)

Verified
18 days ago
You can send your guests beautifully designed emails and websites without much effort. Once you have set them up, you save a lot of time. Since the data is transferred automatically, you don't have to check as much (did I transfer the right price, did I spell the name correctly, etc.).
Country Austria
Geschäftsführer
Medium Hotel
10

Gut

Assistent der GF from 25-49 room Luxury Hotel in Dürnstein (Austria)

Verified
1 months ago
What I like most is the ease of use when creating campaigns as well as the really nicely prepared design and layout!
Country Austria
Assistent der GF
Medium Hotel
10

Enormous work relief

Front Office manager from 25-49 room Boutique in Klosters-Serneus (Switzerland)

Verified
1 months ago
The tool is clear and easy to use. If you have any questions or problems, support is available quickly and can also make adjustments quickly.
Country Switzerland
Front Office manager
Medium Hotel
10

Wonderful offers

Rezeptionistin from 50-74 room in Sankt Martin an der Raab (Austria)

Verified
3 months ago
The offers are very appealing to guests thanks to the design with numerous photos. The ability to work with different templates and the automatic request for quotes are also extremely useful.
Country Austria
Rezeptionistin
Medium Hotel
10

A relief for the everyday life of a receptionist!

Rezeptionsleitung from 25-49 room Luxury Hotel in Traunkirchen (Austria)

Verified
3 months ago
With the help of Smart Host, communication with our guests has improved a lot and makes everyday life easier because you can send offers/confirmations and campaigns easily, quickly and with a beautiful, personalized design.
Country Austria
Rezeptionsleitung
Medium Hotel
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