SiteMinder Guest Engagement (Messaging)

4.7 (111 REVIEWS)

HT Score

84 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Estefanía, Liliana, Christoph + 127 more experts recommend SiteMinder

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SiteMinder Guest Engagement (Messaging)

Name: SiteMinder Guest Engagement (Messaging)
Rating: 4.7 (111 reviews)

4.8 (111 REVIEWS)

Ranked 6 (out of 72) in Guest Messaging Software

Raise your communication game with Guest Engagement

92% recommended by 2318 hotels

Viceroy, Hyatt, Minor Hotels & 2315 others

Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how GuestJoy enhances guest communication, enabling automated pre-and post-stay emails, online check-ins, and upsell opportunities. Unique features like the digital guest directory and seamless TripAdvisor review integration help with revenue optimization and guest satisfaction. Despite some complaints about the booking engine occasionally missing PMS integration, GuestJoy’s ease of use, frequent updates, and proactive support team are highly praised. This tool aids in increasing revenue, boosting TripAdvisor rankings, and improving the overall guest experience, making it invaluable for modern hospitality businesses.

Viceroy, Hyatt, Minor Hotels & 2315 others

Read their reviews

Support

Exceptional

15 reviews mentions in "Support"

9 positive

6 negative

Hoteliers often express satisfaction with SiteMinder's customer support, particularly appreciating its responsiveness and expertise. The support team is accessible through various channels, including chat, which users find convenient and efficient. When interacting with support, hoteliers note that responses are prompt and the staff is knowledgeable and effective at resolving issues. Additionally, support aids in the onboarding process, making setup and training smoother for new users. Resources like FAQs, tutorials, and documentation are considered helpful, though some users experience frustration when encountering outdated materials. Overall, the customer support is seen as an asset, enhancing the use of SiteMinder's software.

Reservations Manager

3 months ago

Verified

... Nothing to be improved. The service was on time and in a simple way. Now we are sure that any doubts will be handled properly. ...

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Front office coordinator

3 months ago

Verified

... The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated ...

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DOSMq

3 months ago

Verified

... Some of the articles in support seem to be outdated to the version of the program I use. Quite ...

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Reservations Supervisor

3 months ago

Verified

... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...

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4 months ago

Verified

... excellent. Their live chat option connects us with responsive, knowledgeable professionals whenever we need assistance, which has ...

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E-commerce manager

4 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

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Director of Revenue & Sales

4 months ago

Verified

... you have the worst support system, very slow. Please have local support system in Malaysia for speedy rectification. Not waiting for ages to get one reply. ...

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4 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

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Yield Controller

5 months ago

Verified

... Attentive staff, great service.... helpful, fast reply"I had an excellent experience with Abigail! ...

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5 months ago

Verified

... The truth is that they are handling it perfectly. It will always be a plus to be able to serve people in a very agile manner, but they have nothing to worry about. ...

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Front Office Manager

5 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

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Hotel Manager

5 months ago

Verified

... As far as what I have experienced, I am happy with the support I receive, and I am highly commend Kristine's customer service. ...

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Manager

5 months ago

Verified

... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...

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gerente

7 months ago

Verified

... using your smartphone giving instructions for the delivery of keys, location, etc. Just like Booking has with its ...

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Revenue Manager

7 months ago

Verified

... if I needed to communicate with a human, which I did so I clicked on the link. Once I ...

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Sales & Marketing Manager

15 months ago

Verified

... Customer Service efficient response to certain issues takes a bit longer. It took us months to solve an support issue. ...

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Automation

Optimized

1 reviews mentions in "Automation"

1 positive

0 negative

Hoteliers often note that SiteMinder's Guest Messaging Software product, SiteMinder Guest Engagement (Messaging), leverages automation to streamline operations and improve efficiency. They appreciate the reduction in manual tasks and the minimization of errors due to automated processes. This automation plays a crucial role in ensuring that updates and communications with OTAs are processed in a timely and accurate manner. While users find the automation to be a significant asset, there is feedback indicating the potential for enhancement, particularly in delivering more comprehensive instructional resources to maximize the benefits of these automated features.

E-commerce manager

4 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

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4 months ago

Verified

... complete videos to better understand each section. ... ... Updates, as we have had problems with updates and perhaps ...

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Integrations

Seamless

4 reviews mentions in "Integrations"

3 positive

1 negative

Hoteliers often highlight the integration capabilities of SiteMinder as a key area for potential improvement. While some users praise the wide range of distribution channel connections offered, others point out that integrating SiteMinder with Property Management Systems (PMS) and other tools could be smoother. The need for more open API options is noted, which would allow for greater customization and automation possibilities, thereby facilitating deeper connections with additional systems. Reliability of integrations is essential to ensure consistent operation without syncing issues. Users also express a desire for improved ease of integration setup, indicating that current processes may pose challenges.

Asst. Sales Manager

3 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

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4 months ago

Verified

... even greater customization and automation, enabling deeper integrations with additional tools and systems. This ...

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E-commerce manager

4 months ago

Verified

... updates and communications across platforms." ... ... We need the messaging to show what is sent to OTAs as ...

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General Manager

5 months ago

Verified

... Fantastic booking engine and channel manager, plus new tools for reputation management and guest communication to grow revenue ...

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Revenue Manager

7 months ago

Verified

... first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special ...

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gerente

7 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly ...

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Value

High return

9 reviews mentions in "Value"

9 positive

0 negative

Hoteliers often highlight the value of SiteMinder's Guest Messaging Software in significantly enhancing guest communication and business management. Users appreciate the detailed and clear messaging which simplifies the process of managing guest interactions. The integration of messaging tools with property management systems allows for seamless coordination of inventory distribution and guest reviews. The ability to efficiently link multiple distribution channels and customize the Channel Manager according to business needs saves time and expands market reach. Additionally, the software's insightful reporting features provide valuable indicators that enable hoteliers to make informed decisions, ultimately improving operational efficiency and guest satisfaction.

Owner

3 months ago

Verified

... connects to various channels and makes it easy on distribution rates and availability. It's hassle free and very easy ...

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Asst. Sales Manager

3 months ago

Verified

... One stop service #conversion, #mobile, boost #revenue ...

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Co- Founder

3 months ago

Verified

... Website templates are very less, they could give more options to pick. rest all are in a perfect conditions. that's all for now. ...

See full review

4 months ago

Verified

... is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels ...

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Yield Controller

5 months ago

Verified

... Their friendly attitude made the whole experience smooth and enjoyable. Highly recommend their assistance!" ...

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Front Office Manager

5 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

See full review

General Manager

5 months ago

Verified

... bookings with the booking engine; reporting is clear and tools easy to use. The linking ...

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Revenue Manager

7 months ago

Verified

... leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep working while having the chat screen open, beats ...

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gerente

7 months ago

Verified

... The ease of managing all channels as well as rates and availability, avoiding overbookings. The ease of the canvas system for the web. ...

See full review

Functionality

Advanced

11 reviews mentions in "Functionality"

8 positive

3 negative

Hoteliers often highlight SiteMinder's functionality as robust and reliable. Key features like booking management and reporting are praised for their effectiveness, while the software's scalability allows for growth across multiple properties and users. Users appreciate the automation of tasks, such as billing and reporting, which enhances operational efficiency. The platform's insights and reporting tools are commended for providing actionable and easily interpretable data. Overall, SiteMinder offers a comprehensive suite of tools that meet the core needs of hotel management with reliability and efficiency, supporting multiple languages and currencies for global use.

Owner

3 months ago

Verified

... One site. Total control. ...

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Reservations Manager

3 months ago

Verified

... Fast and simple explanation for all questions and doubts. Provided all important info needed also adding screenrecord file to make it easier to understand. ...

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Asst. Sales Manager

3 months ago

Verified

... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...

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Front office coordinator

3 months ago

Verified

... If I were to offer any suggestion, it would be to continue upholding the high standards already in place while actively seeking feedback for ongoing improvement. ...

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Co- Founder

3 months ago

Verified

... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...

See full review

Reservations Supervisor

3 months ago

Verified

... The long que is a nightmare. Not sure if it's only during weekend but hopefully this will be addressed and fixed. ...

See full review

4 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that ...

See full review

4 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

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General Manager

5 months ago

Verified

... the site direct extranet more often than not. Guest messaging uses SMS when email would be better for us, strange that ...

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Manager

5 months ago

Verified

... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...

See full review

Revenue Manager

7 months ago

Verified

... detailed description to my question with clear and easy to follow information with links. At the end of the Answer it ...

See full review

gerente

7 months ago

Verified

... able to communicate with clients instantly and have reservation information without having to consult the PC. Being ...

See full review

User Interface

Refined

8 reviews mentions in "User Interface"

5 positive

3 negative

Hoteliers often highlight that SiteMinder's Guest Messaging Software features an intuitive user interface. They appreciate the ease of navigation, noting that menus and features are straightforward to use and easy to locate. The visual design is often described as modern and professional, enhancing the overall user experience. However, some hoteliers mention that there could be improvements in customizability, expressing a desire for more options to personalize dashboards and settings. Despite this, first-time users generally find the interface user-friendly and intuitive. While mobile compatibility is not a primary focus of the feedback, the system seems to meet basic usability expectations across devices. Additionally, information clarity is generally commended, with data and key details being presented clearly, aiding in quick decision-making.

Owner

3 months ago

Verified

... The website has seen a lot of improvements since we started using SiteMinder. It has become more ...

See full review

Asst. Sales Manager

3 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

See full review

Co- Founder

3 months ago

Verified

... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...

See full review

4 months ago

Verified

... SiteMinder’s tools have streamlined our operations, improved our guest experience, and enhanced our online image. The Website ...

See full review

E-commerce manager

4 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

See full review

General Manager

5 months ago

Verified

... adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging ...

See full review

Manager

5 months ago

Verified

... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...

See full review

Revenue Manager

7 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep working while having the chat screen open, beats being tied up on the phone for hours. ...

See full review

gerente

7 months ago

Verified

... The ease of managing all channels as well as rates and availability, avoiding overbookings. The ease of the canvas system for the web. ...

See full review

Hoteliers Most Frequently Mention

Booking Engine PMS Integration Issues

Support Team

Ease of Use

Pre-and Post-Stay Communication

Guest Feedback Collection

Environmental Conservation

Upselling

TripAdvisor Integration

Survey Tools

What Types of Hotels SiteMinder is Popular For

Size

236 | X-Small (1-9 room)

382 | Small (10-24 room)

708 | Medium (25-74 room)

729 | Large (75-199 room)

465 | X-Large (200+ room)

Country

341 | Thailand

313 | Australia

251 | Spain

157 | United States of America

113 | Mexico

97 | Malaysia

82 | United Kingdom

73 | New Zealand

67 | Indonesia

66 | Vietnam

49 | Cambodia

48 | Portugal

44 | France

42 | Ireland

39 | Germany

34 | Colombia

31 | Philippines

27 | Taiwan

25 | Singapore

25 | China

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

16 | Laos

15 | Czech Republic

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Malta

5 | Belize

5 | Uruguay

5 | Denmark

5 | Ecuador

5 | Pakistan

5 | Morocco

4 | Sweden

4 | Peru

4 | Qatar

4 | Poland

4 | Maldives

4 | Egypt

4 | Romania

4 | Trinidad and Tobago

3 | Kenya

3 | Nigeria

3 | Panama

3 | Uzbekistan

3 | Norway

3 | Slovenia

3 | Andorra

3 | Croatia

3 | Myanmar

2 | Georgia

2 | Zambia

2 | Seychelles

2 | Hong Kong

2 | Ukraine

2 | Vanuatu

2 | Namibia

2 | Turkey

2 | Samoa

2 | Bangladesh

2 | Saint Martin (French part)

1 | Nicaragua

1 | Papua New Guinea

1 | Nepal

1 | Oman

1 | Netherlands

1 | Dominican Republic

1 | Saudi Arabia

1 | Montenegro

1 | Zimbabwe

1 | Paraguay

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Japan

1 | Bahamas

1 | Rwanda

1 | Cameroon

1 | Brazil

1 | Iran

1 | Honduras

1 | Sierra Leone

1 | Guatemala

Type

984 | Boutiques

878 | Resorts

826 | Luxury Hotels

764 | City Center Hotels

689 | Bed & Breakfast & Inns

597 | Airport/Conference Hotels

568 | Branded Hotels

557 | Limited Service & Budget Hotels

338 | Extended Stay & Serviced Apartments

194 | Hostels

155 | Vacation Rentals & Villas

143 | Motels

51 | RV Parks & Campgrounds

47 | Casinos

Region

789 | Asia Pacific

695 | Europe

401 | Oceania

291 | North America

90 | South America

45 | Africa

34 | Middle East

13 | Central America

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees

View website

Engaging emails

Revenue beyond the room

Personalised Offers

Online Check-in

Customised Surveys

Features

Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Available Add-ons & Modules

SiteMinder Reviews Summary

4.7

Excellent

111 reviews

Ease of Use

4.7/5

Customer Support

4.7/5

ROI

4.6/5

Implementation

4.6/5

Recommended for

2291

Channel Managers Ranked #1 out of 110

1112

Booking Engine Ranked #1 out of 143

289

Website Design Ranked #1 out of 46

271

Rate Shopping Ranked #2 out of 34

130

Upselling Software Ranked #4 out of 63

127

Hotel Rate Parity Ranked #3 out of 11

126

Hotel Metasearch Management Software Ranked #1 out of 25

111

Guest Messaging Software Ranked #6 out of 72

SiteMinder Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Get an Instant Price Estimate

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Success Stories

References

Featured Customers

SiteMinder Case Studies

References

"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."

"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."

"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."

"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."

"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."

Featured Customers

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SiteMinder Integrations

Company	Functionality
Canary Technologies 96% recommended by 1770 hotels	Cyber Security & Fraud Prevention +4 more
Cloudbeds 90% recommended by 1683 hotels	Channel Managers +2 more
Little Hotelier 92% recommended by 1293 hotels	Hotel Management Software
Asksuite 98% recommended by 680 hotels	Hotel Chatbots
Oracle Hospitality 92% recommended by 588 hotels	Property Management Systems
Mews 91% recommended by 579 hotels	Hotel Management Software +2 more
Duetto 94% recommended by 577 hotels	Revenue Management Systems
RoomRaccoon 97% recommended by 553 hotels	Booking Engine +3 more
RoomPriceGenie 96% recommended by 550 hotels	Revenue Management Systems
Duve 96% recommended by 534 hotels	Upselling Software +3 more

Browse all integrations (213)

Support

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2025

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SiteMinder Guest Engagement (Messaging)

Hoteliers Most Frequently Mention

What is SiteMinder?

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis