Popular in Operations
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
SiteMinder Guest Engagement (Messaging)
4.7 (111 REVIEWS)
Estefanía, Liliana, Christoph + 127 more experts recommend SiteMinder
Read RecommendationsRanked 6 (out of 72) in Guest Messaging Software
Raise your communication game with Guest Engagement
92% recommended by 2317 hotels
Viceroy, Hyatt, Minor Hotels & 2314 others
Bell - AI powered product analyst
I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how GuestJoy enhances guest communication, enabling automated pre-and post-stay emails, online check-ins, and upsell opportunities. Unique features like the digital guest directory and seamless TripAdvisor review integration help with revenue optimization and guest satisfaction. Despite some complaints about the booking engine occasionally missing PMS integration, GuestJoy’s ease of use, frequent updates, and proactive support team are highly praised. This tool aids in increasing revenue, boosting TripAdvisor rankings, and improving the overall guest experience, making it invaluable for modern hospitality businesses.
Viceroy, Hyatt, Minor Hotels & 2314 others
Read their reviewsSupport
Responsive
Hoteliers often express satisfaction with SiteMinder's customer support, particularly appreciating its responsiveness and expertise. The support team is accessible through various channels, including chat, which users find convenient and efficient. When interacting with support, hoteliers note that responses are prompt and the staff is knowledgeable and effective at resolving issues. Additionally, support aids in the onboarding process, making setup and training smoother for new users. Resources like FAQs, tutorials, and documentation are considered helpful, though some users experience frustration when encountering outdated materials. Overall, the customer support is seen as an asset, enhancing the use of SiteMinder's software.
Revenue Manager
6.4342837368728 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human ...
See full reviewRevenue Manager
6.434283737167 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...
See full reviewRevenue Manager
6.4342837373141 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer ...
See full reviewRevenue Manager
6.4342837374459 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I require ...
See full reviewRevenue Manager
6.434283737578 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...
See full reviewRevenue Manager
6.4342837377151 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special ...
See full reviewRevenue Manager
6.4342837378577 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...
See full reviewRevenue Manager
6.4342837379925 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected ...
See full reviewRevenue Manager
6.4342837381265 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of ...
See full reviewRevenue Manager
6.4342837382602 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep working while having the chat screen open, beats being tied up on the phone for hours. I would recommend using the chat function ...
See full reviewRevenue Manager
6.4342837383912 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little ...
See full reviewgerente
6.434283738532 months ago
Verified
... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving ...
See full reviewgerente
6.4342837386701 months ago
Verified
... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages ...
See full reviewgerente
6.4342837387941 months ago
Verified
... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving instructions for the delivery ...
See full reviewgerente
6.4342837389225 months ago
Verified
... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving instructions for the delivery of keys, location ...
See full reviewManager
4.4342837390494 months ago
Verified
... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...
See full reviewHotel Manager
4.1762192230612 months ago
Verified
... She is very helpful and even remember me although it's been more that 6 monhs after the last time we spoke. ...
See full reviewHotel Manager
4.1762192232015 months ago
Verified
... Excellent service from customer support team Kristine. ...
See full reviewHotel Manager
4.1762192233285 months ago
Verified
... As far as what I have experienced, I am happy with the support I receive, and I am highly commend Kristine's customer service. ...
See full reviewHotel Manager
4.1762192234513 months ago
Verified
... Excellent service from customer support team Kristine. ...
See full reviewHotel Manager
4.1762192235753 months ago
Verified
... As far as what I have experienced, I am happy with the support I receive, and I am highly commend Kristine's customer service. ...
See full reviewHotel Manager
4.1762192236985 months ago
Verified
... Excellent service from customer support team Kristine. ...
See full reviewFront Office Manager
4.1117030947917 months ago
Verified
... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...
See full reviewFront Office Manager
4.1117030949403 months ago
Verified
... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...
See full reviewFront Office Manager
4.1117030950665 months ago
Verified
... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...
See full reviewFront Office Manager
4.1117030952371 months ago
Verified
... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...
See full reviewFront Office Manager
4.1117030954238 months ago
Verified
... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...
See full reviewFront Office Manager
4.111703095591 months ago
Verified
... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...
See full reviewFront Office Manager
4.1117030957277 months ago
Verified
... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...
See full review
3.9181547087627 months ago
Verified
... The service is always friendly, fast, and effective. We are very happy with all the services that SiteMinder offers and the human quality as well. ...
See full review
3.9181547089046 months ago