SiteMinder Guest Engagement (Messaging)

Revenue Manager

6.4342837368728 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human ...

Revenue Manager

6.434283737167 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

Revenue Manager

6.4342837373141 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer ...

Revenue Manager

6.4342837374459 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I require ...

Revenue Manager

6.434283737578 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...

Revenue Manager

6.4342837377151 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special ...

Revenue Manager

6.4342837378577 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

Revenue Manager

6.4342837379925 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected ...

Revenue Manager

6.4342837381265 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of ...

Revenue Manager

6.4342837382602 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep working while having the chat screen open, beats being tied up on the phone for hours. I would recommend using the chat function ...

Revenue Manager

6.4342837383912 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little ...

gerente

6.434283738532 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving ...

gerente

6.4342837386701 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages ...

gerente

6.4342837387941 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving instructions for the delivery ...

gerente

6.4342837389225 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving instructions for the delivery of keys, location ...

Manager

4.4342837390494 months ago

Verified

... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...

Hotel Manager

4.1762192230612 months ago

Verified

... She is very helpful and even remember me although it's been more that 6 monhs after the last time we spoke. ...

Hotel Manager

4.1762192232015 months ago

Verified

... Excellent service from customer support team Kristine. ...

Hotel Manager

4.1762192233285 months ago

Verified

... As far as what I have experienced, I am happy with the support I receive, and I am highly commend Kristine's customer service. ...

Hotel Manager

4.1762192234513 months ago

Verified

... Excellent service from customer support team Kristine. ...

Hotel Manager

4.1762192235753 months ago

Verified

... As far as what I have experienced, I am happy with the support I receive, and I am highly commend Kristine's customer service. ...

Hotel Manager

4.1762192236985 months ago

Verified

... Excellent service from customer support team Kristine. ...

Front Office Manager

4.1117030947917 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

Front Office Manager

4.1117030949403 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

Front Office Manager

4.1117030950665 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

Front Office Manager

4.1117030952371 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

Front Office Manager

4.1117030954238 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

Front Office Manager

4.111703095591 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

Front Office Manager

4.1117030957277 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

3.9181547087627 months ago

Verified

... The service is always friendly, fast, and effective. We are very happy with all the services that SiteMinder offers and the human quality as well. ...

3.9181547089046 months ago