SiteMinder Guest Engagement (Messaging)

Revenue Manager

6.4564414621539 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human ...

Revenue Manager

6.4564414624451 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

Revenue Manager

6.4564414626277 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer ...

Revenue Manager

6.4564414627658 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I require ...

Revenue Manager

6.4564414628965 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...

Revenue Manager

6.4564414630305 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special ...

Revenue Manager

6.4564414631627 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

Revenue Manager

6.4564414633098 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected ...

Revenue Manager

6.456441463439 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of ...

Revenue Manager

6.4564414635708 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep working while having the chat screen open, beats being tied up on the phone for hours. I would recommend using the chat function ...

Revenue Manager

6.4564414636992 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little ...

gerente

6.4564414638306 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving ...

gerente

6.4564414639703 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages ...

gerente

6.4564414641088 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving instructions for the delivery ...

gerente

6.4564414642406 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving instructions for the delivery of keys, location ...

Manager

4.4564414643634 months ago

Verified

... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...

Hotel Manager

4.1983769483707 months ago

Verified

... She is very helpful and even remember me although it's been more that 6 monhs after the last time we spoke. ...

Hotel Manager

4.1983769485058 months ago

Verified

... Excellent service from customer support team Kristine. ...

Hotel Manager

4.1983769486455 months ago

Verified

... As far as what I have experienced, I am happy with the support I receive, and I am highly commend Kristine's customer service. ...

Hotel Manager

4.1983769487746 months ago

Verified

... Excellent service from customer support team Kristine. ...

Hotel Manager

4.1983769489016 months ago

Verified

... As far as what I have experienced, I am happy with the support I receive, and I am highly commend Kristine's customer service. ...

Hotel Manager

4.1983769490267 months ago

Verified

... Excellent service from customer support team Kristine. ...

Front Office Manager

4.1338608201232 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

Front Office Manager

4.1338608202565 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

Front Office Manager

4.1338608204017 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

Front Office Manager

4.133860820529 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

Front Office Manager

4.1338608206582 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

Front Office Manager

4.1338608207818 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

Front Office Manager

4.1338608209069 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

3.9403124339456 months ago

Verified

... The service is always friendly, fast, and effective. We are very happy with all the services that SiteMinder offers and the human quality as well. ...

3.9403124340998 months ago