Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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SiteMinder Guest Engagement (Messaging)
4.7 (111 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
SiteMinder Guest Engagement (Messaging)
Ranked 6 (out of 73) in Guest Messaging Software
Raise your communication game with Guest Engagement
92% recommended by 2317 hotels
Bell - AI powered product analyst
I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how GuestJoy enhances guest communication, enabling automated pre-and post-stay emails, online check-ins, and upsell opportunities. Unique features like the digital guest directory and seamless TripAdvisor review integration help with revenue optimization and guest satisfaction. Despite some complaints about the booking engine occasionally missing PMS integration, GuestJoy’s ease of use, frequent updates, and proactive support team are highly praised. This tool aids in increasing revenue, boosting TripAdvisor rankings, and improving the overall guest experience, making it invaluable for modern hospitality businesses.
What Types of Hotels SiteMinder is Popular For
Size
238 | X-Small (1-9 room)
382 | Small (10-24 room)
709 | Medium (25-74 room)
730 | Large (75-199 room)
464 | X-Large (200+ room)
Country
341 | Thailand
313 | Australia
252 | Spain
157 | United States of America
113 | Mexico
97 | Malaysia
82 | United Kingdom
73 | New Zealand
67 | Indonesia
66 | Vietnam
49 | Cambodia
48 | Portugal
44 | France
42 | Ireland
39 | Germany
35 | Colombia
31 | Philippines
27 | Taiwan
25 | Singapore
25 | China
23 | Estonia
21 | Canada
21 | South Africa
20 | Italy
19 | India
19 | Finland
16 | Laos
15 | Czech Republic
15 | Hungary
14 | Costa Rica
14 | United Arab Emirates
13 | Switzerland
12 | Iceland
10 | Chile
10 | Turkey
10 | Sri Lanka
10 | Fiji
10 | Austria
10 | Argentina
9 | Latvia
8 | Netherlands
7 | Cyprus
7 | Greece
5 | Uruguay
5 | Malta
5 | Pakistan
5 | Ecuador
5 | Denmark
5 | Belize
5 | Morocco
4 | Romania
4 | Poland
4 | Maldives
4 | Trinidad and Tobago
4 | Sweden
4 | Egypt
4 | Qatar
4 | Peru
3 | Andorra
3 | Norway
3 | Slovenia
3 | Uzbekistan
3 | Kenya
3 | Nigeria
3 | Myanmar
3 | Croatia
3 | Panama
2 | Hong Kong
2 | Zambia
2 | Namibia
2 | Georgia
2 | Bangladesh
2 | Ukraine
2 | Samoa
2 | Saint Martin (French part)
2 | Seychelles
2 | Vanuatu
1 | Dominican Republic
1 | Nepal
1 | Papua New Guinea
1 | Brazil
1 | Saudi Arabia
1 | Oman
1 | Montenegro
1 | Paraguay
1 | Belgium
1 | Mozambique
1 | Uganda
1 | Tunisia
1 | Rwanda
1 | Cameroon
1 | Japan
1 | Honduras
1 | Zimbabwe
1 | Guatemala
1 | Sierra Leone
1 | Nicaragua
1 | Iran
1 | Bahamas
Type
996 | Boutiques
879 | Resorts
827 | Luxury Hotels
766 | City Center Hotels
690 | Bed & Breakfast & Inns
599 | Airport/Conference Hotels
569 | Branded Hotels
560 | Limited Service & Budget Hotels
338 | Extended Stay & Serviced Apartments
194 | Hostels
155 | Vacation Rentals & Villas
143 | Motels
51 | RV Parks & Campgrounds
47 | Casinos
Region
789 | Asia Pacific
703 | Europe
401 | Oceania
291 | North America
91 | South America
45 | Africa
42 | Middle East
13 | Central America
Category
2293 | Channel Managers
1113 | Booking Engine
289 | Website Design
273 | Rate Shopping
131 | Upselling Software
127 | Hotel Rate Parity
126 | Hotel Metasearch Management Software
111 | Guest Messaging Software
Didn’t find what you were looking for?
What is SiteMinder?
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Guest Engagement (Messaging) is a comprehensive guest communication and engagement platform designed to enhance guest experiences and streamline hotel operations. By centralizing communication, the system enables hotels to send automated pre-and post-stay emails, manage online check-ins, and promote upsell opportunities with ease. The digital guest directory and TripAdvisor review integration are invaluable for boosting guest satisfaction and optimizing revenue. This user-friendly tool is routinely updated and supported proactively, making it an essential solution for modern hotels looking to improve guest communication, increase bookings, and elevate their overall service quality.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
SiteMinder Reviews Analyzed: 91
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
SiteMinder Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by SiteMinder
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
SiteMinder's Provided Description:
"From emails to check in forms, in-room directories and review collection - Guest Engagement gives you everything you need to communicate with your guests, all in the one place. Send one-off or automated marketing and upsell communications that make your property shine."
FAQs
SiteMinder Guest Engagement (Messaging) Alternatives
Not sure if SiteMinder is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Engaging emails
Engaging emails
Create emails with charm and impact, communicating with your guests from pre- to post-stay. Own and grow the relationship, to keep the return visits ticking over.
Revenue beyond the room
Revenue beyond the room
Drive additional revenue with upsell opportunities to your guests. Offer an unlimited range of add-ons and offerings to select from prior-to and during their stay.
Personalised Offers
Personalised Offers
Impress your guests and increase chances of conversion with offers custom-made to suit your guests interests, travel situation, and type of stay.
Online Check-in
Online Check-in
Give your guests a convenient way to check in online — with simple ID upload, digital signature, and a Ts & Cs check.
Customised Surveys
Customised Surveys
Let your happy guests leave a review on TripAdvisor or Google, and spread the word about their personalised stay.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
CRM
Hotel CRM & Email Marketing
With GuestJoy you can be more efficient with digitally-enabled experiences. Be more personalized with every guest from booking to check out.
Surveys & Feedback
Guest Survey Software
Know how your guests feel with private surveys and enable happy guests to easily leave a review on TripAdvisor or Google.
Upselling
Upselling Software
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!
Check-in
Contactless Check-in
Give your guests a convenient way to check in online — with simple ID upload, digital signature, and a Ts & Cs check.
Guest Directory
Hotel Guest Apps
Say goodbye to outdated booklets and hello to rich digital directories - updated in seconds and accessible via a QR code.
SiteMinder Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, SiteMinder Guest Engagement (Messaging) is the #4 most trending product in the Guest Messaging Software category (out of 73) and the #121 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SiteMinder Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Compare SiteMinder to Top Alternatives
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Hotelier Rating
Looking for specific info?
10
Seamless Connectivity and Efficiency for Modern Hoteliers
Online Distribution Manager from 100 to 199 room Branded Hotel in Pak Kret (Thailand)
Verified
5 months ago
Scalability Global Reach and Support Ease of Use SiteMinder’s seamless connectivity, real-time updates, and robust automation simplify channel management, reduce over bookings, and maximize visibility for properties of all sizes, enhancing overall operational efficiency.
Thailand
Thailand
Online Distribution Manager
Large Hotel
10
One site. Total control.
Owner from 100 to 199 room Boutique in Pebble Beach (United States of America)
Verified
5 months ago
SiteMinder is a one stop website for everything we need to manage our property as it connects to various channels and makes it easy on distribution rates and availability. It's hassle free and very easy to change things around. The mobile is app is also very handy. It connects to all booking engine and hence saves time and increase revenue...
United States of America
United States of America
Owner
Large Hotel
10
Support team efficiency
Reservations Manager from 100 to 199 room in New York City (United States of America)
Verified
5 months ago
Fast and simple explanation for all questions and doubts. Provided all important info needed also adding screenrecord file to make it easier to understand.
United States of America
United States of America
Reservations Manager
Large Hotel
10
One stop service #conversion, #mobile, boost #revenue
Asst. Sales Manager from 100 to 199 room Boutique in Mangsit (Indonesia)
Verified
5 months ago
Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed.
Indonesia
Indonesia
Asst. Sales Manager
Large Hotel
10
Best customer service
Front office coordinator from 75-99 room Boutique in Jayapura (Indonesia)
Verified
5 months ago
SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I highly recommend their customer service for its professionalism and efficiency.
Indonesia
Indonesia
Front office coordinator
Large Hotel
10
No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder
Co- Founder from 25-49 room Airport/Conference Hotel in Bentota (Sri Lanka)
Verified
6 months ago
I don't have time to do complicated stuff. that's why i like SiteMinder a lot. it is easy and you can do things way much faster with it.
Sri Lanka
Sri Lanka
Co- Founder
Medium Hotel
8
A one stop shop for hotelier needs.
DOSMq from 10 to 24 room Airport/Conference Hotel in Waya Island (Fiji)
Verified
6 months ago
* Ease of having the booking engine aligned with the channel manger.
* Guest Messaging Software is a game changer for us, being that its really convenient.
* Having all the channels under one Channel Manager is productive and timesaving.
Fiji
Fiji
DOSMq
Small Hotel
10
Organize
Reservations Supervisor from 200 to 499 room Luxury Hotel in Bang Tao Beach (Thailand)
Verified
6 months ago
The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English.
Thailand
Thailand
Reservations Supervisor
X-Large Hotel
10
Great Product and Support Smooth Hotel Operations
from 5 to 9 room Bed & Breakfast & Inn in Ohrid (Republic of North Macedonia)
Verified
6 months ago
Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statis...
Republic of North Macedonia
Republic of North Macedonia
X-Small Hotel
10
Review from real user.
E-commerce manager from 75-99 room Luxury Hotel in Chiang Mai (Thailand)
Verified
6 months ago
Easy for implement new channel and always smooth distribution "It’s easy to implement new channels, ensuring a smooth distribution process for all updates and communications across platforms."
Thailand
Thailand
E-commerce manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.
Showing all answers to: "What does this product or service do well?"
SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.
SiteMinder’s Channel Manager is great at helping hotels easily manage their online distribution. It keeps inventory, rates, and bookings updated across all channels—OTAs, direct bookings, and GDS—in real time. That means less manual work, fewer errors like overbookings, and more time to focus on guests. Plus, it connects with a ton of channels and has clear reporting tools to help hotels make smarter decisions.
A great company providing a really efficient platform for hoteliers. Distribution can be managed in a whole thanks to a responsive Channel manager, offering a connexion to more than 400 OTAs. The other features Siteminder provides have demonstrated their quality worldwide to thousands of hoteliers.
SiteMinder excels in expanding hotel visibility through its extensive distribution network, connecting properties to a wide range of online booking channels. The platform's seamless integration with various systems and platforms, including Duve, streamlines operations and enhances guest experiences.
Our shared comments love the suite of products that SiteMinder offers, and for many hotels, it is a big advantage to limit the number of different vendors and bundle services together. Especially SiteMinders ChannelManager is popular with our customers, and they comment on the connectivity it offers plus the ease of product use
Question:
What differentiates this product or service from the competition?
Answer:
The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.
Showing all answers to: "What differentiates this product or service from the competition?"
The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.
Its global scale and extensive network of integrations are hard to beat, offering connections to a massive range of OTAs, GDSs, and other booking platforms. It’s also known for being very user-friendly, with an intuitive interface that appeals to hoteliers of all tech abilities.
The quality of the integration and volume of data that can be exchanged with efficient PMS is for sure a strength that Siteminder is continuously developing. Also the number of OTAs to connect is impressive, as the SLA of their system.
SiteMinder stands out from its competitors with its extensive global distribution network, offering unparalleled reach to online booking channels. Its real-time channel management is highly efficient, ensuring accurate and consistent updates across all platforms. The platform's seamless integration capabilities with various hotel management systems, including specialized ones like Duve, enhance operational efficiency and guest experience.
Offering multiple services into a bundle is a plus for hoteliers who prefer to limit the number of different vendors. Another thing that is positive about SiteMinder is that their team is just excellent to work with. We value to relationship and support they offer in making our shared customers successful. There is no issue they are not willing to pick up to make our customers successful.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.
Focus on the channels that matter most to your business. SiteMinder gives you access to an incredible network, but the real value comes from choosing the right mix of OTAs, direct booking tools, and niche platforms that align with your target audience. Don’t try to be everywhere—be where your guests are.
Fantastic tool used by thousands of hotels worldwide, Siteminder has a strong presence, demonstrating the high level of their offer. If you are looking for an all in one distribution tool, probably a great option to put on your list.
our advice to a hotelier considering SiteMinder would be to fully utilize its extensive distribution network to maximize your property's online visibility and booking potential. Leverage SiteMinder's real-time channel management to maintain rate parity and availability accuracy across all platforms. This strategic use of SiteMinder, in conjunction with a guest engagement platform like Duve, can significantly enhance your operational efficiency and elevate the overall guest experience, leading to increased revenue and customer satisfaction.
Every hotel is unique, so before selecting a hotel technology vendor, you will need to do your due diligence and see if this is right for your hotel. Many features can be beneficial, but if not used, they do not add value. Speak to other hotels that use the systems already before committing to a product.
Recommended by
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Operations Manager
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The Q Project
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SiteMinder Integrations
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Support
Verified Support
SiteMinder has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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