SiteMinder Guest Engagement (Messaging)

4.7 (111 REVIEWS)

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84 out of 100
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Liliana, Christoph, Ariane + 126 more experts recommend SiteMinder

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SiteMinder Guest Engagement (Messaging)

4.8 (111 REVIEWS)

Ranked 6 (out of 71) in Guest Messaging Software

Raise your communication game with Guest Engagement

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92% recommended by 2317 hotels

Viceroy, Hyatt, Minor Hotels & 2314 others

Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how GuestJoy enhances guest communication, enabling automated pre-and post-stay emails, online check-ins, and upsell opportunities. Unique features like the digital guest directory and seamless TripAdvisor review integration help with revenue optimization and guest satisfaction. Despite some complaints about the booking engine occasionally missing PMS integration, GuestJoy’s ease of use, frequent updates, and proactive support team are highly praised. This tool aids in increasing revenue, boosting TripAdvisor rankings, and improving the overall guest experience, making it invaluable for modern hospitality businesses.

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Viceroy, Hyatt, Minor Hotels & 2314 others

Read their reviews

Support

Responsive

Hoteliers often express satisfaction with SiteMinder's customer support, particularly appreciating its responsiveness and expertise. The support team is accessible through various channels, including chat, which users find convenient and efficient. When interacting with support, hoteliers note that responses are prompt and the staff is knowledgeable and effective at resolving issues. Additionally, support aids in the onboarding process, making setup and training smoother for new users. Resources like FAQs, tutorials, and documentation are considered helpful, though some users experience frustration when encountering outdated materials. Overall, the customer support is seen as an asset, enhancing the use of SiteMinder's software.

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human ...

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Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I require ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep working while having the chat screen open, beats being tied up on the phone for hours. I would recommend using the chat function ...

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Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little ...

See full review

gerente

6 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving ...

See full review

gerente

6 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages ...

See full review

gerente

6 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving instructions for the delivery ...

See full review

gerente

6 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages using your smartphone giving instructions for the delivery of keys, location ...

See full review

Manager

4 months ago

Verified

... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...

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Hotel Manager

3 months ago

Verified

... She is very helpful and even remember me although it's been more that 6 monhs after the last time we spoke. ...

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Hotel Manager

3 months ago

Verified

... Excellent service from customer support team Kristine. ...

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Hotel Manager

3 months ago

Verified

... As far as what I have experienced, I am happy with the support I receive, and I am highly commend Kristine's customer service. ...

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Hotel Manager

3 months ago

Verified

... Excellent service from customer support team Kristine. ...

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Hotel Manager

3 months ago

Verified

... As far as what I have experienced, I am happy with the support I receive, and I am highly commend Kristine's customer service. ...

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Hotel Manager

3 months ago

Verified

... Excellent service from customer support team Kristine. ...

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Front Office Manager

3 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

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Front Office Manager

3 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

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Front Office Manager

3 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

See full review

Front Office Manager

3 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

See full review

Front Office Manager

3 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

See full review

Front Office Manager

3 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

See full review

Front Office Manager

3 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

See full review

3 months ago

Verified

... The service is always friendly, fast, and effective. We are very happy with all the services that SiteMinder offers and the human quality as well. ...

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3 months ago

Verified

... The truth is that they are handling it perfectly. It will always be a plus to be able to serve people in a very agile manner, but they have nothing to worry about. ...

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3 months ago

Verified

... The truth is that they are handling it perfectly. It will always be a plus to be able to serve people in a very agile manner, but they have nothing to worry about. ...

See full review

Yield Controller

3 months ago

Verified

... Attentive staff, great service.... helpful, fast reply"I had an excellent experience with Abigail! They were incredibly helpful, patient, and attentive throughout my visit. They quickly understood my ...

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3 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

See full review

3 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

See full review

3 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

See full review

Director of Revenue & Sales

2 months ago

Verified

... Customer Support - Worst ...

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E-commerce manager

2 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful and professional online presence. It’s simple to use, and our website now looks stylish and polished, helping us to impress potential guests. Overall, SiteMinder’s tools have streamlined our operations, improved our guest experience, and enhanced our online image. The Website Builder makes it simple to create a stylish and professional-looking website, even without design experience, ensuring our online presence is always impressive. Finally, SiteMinder’s Customer Support is excellent. Their live chat option connects us with responsive ...

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Reservations Supervisor

2 months ago

Verified

... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...

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Reservations Supervisor

2 months ago

Verified

... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...

See full review

Reservations Supervisor

2 months ago

Verified

... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...

See full review

Reservations Supervisor

2 months ago

Verified

... The long que is a nightmare. Not sure if it's only during weekend but hopefully this will be addressed and fixed. ...

See full review

DOSMq

2 months ago

Verified

... Some of the articles in support seem to be outdated to the version of the program I use. Quite frustrating when you just want the issue resolved asap. Support team always very helpful though when I ...

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DOSMq

2 months ago

Verified

... Some of the articles in support seem to be outdated to the version of the program I use. Quite frustrating when you just want the issue resolved asap. Support team always very helpful though when I ...

See full review

DOSMq

2 months ago

Verified

... Some of the articles in support seem to be outdated to the version of the program I use. Quite frustrating when you just want the issue resolved asap. Support team always very helpful though when I ...

See full review

Front office coordinator

1 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

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Front office coordinator

1 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Front office coordinator

1 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Front office coordinator

1 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Reservations Manager

1 months ago

Verified

... Fast and simple explanation for all questions and doubts. Provided all important info needed also adding screenrecord file to make it easier to understand. ...

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Reservations Manager

1 months ago

Verified

... Support team efficiency ...

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Reservations Manager

1 months ago

Verified

... Fast and simple explanation for all questions and doubts. Provided all important info needed also adding screenrecord file to make it easier to understand. ...

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Reservations Manager

1 months ago

Verified

... Nothing to be improved. The service was on time and in a simple way. Now we are sure that any doubts will be handled properly. ...

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Automation

Streamlined

Hoteliers often note that SiteMinder's Guest Messaging Software product, SiteMinder Guest Engagement (Messaging), leverages automation to streamline operations and improve efficiency. They appreciate the reduction in manual tasks and the minimization of errors due to automated processes. This automation plays a crucial role in ensuring that updates and communications with OTAs are processed in a timely and accurate manner. While users find the automation to be a significant asset, there is feedback indicating the potential for enhancement, particularly in delivering more comprehensive instructional resources to maximize the benefits of these automated features.

3 months ago

Verified

... It has good tools that help me make decisions, although it could improve and have more complete videos to better understand each section. ...

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E-commerce manager

2 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

See full review

Integrations

Connected

Hoteliers often highlight the integration capabilities of SiteMinder as a key area for potential improvement. While some users praise the wide range of distribution channel connections offered, others point out that integrating SiteMinder with Property Management Systems (PMS) and other tools could be smoother. The need for more open API options is noted, which would allow for greater customization and automation possibilities, thereby facilitating deeper connections with additional systems. Reliability of integrations is essential to ensure consistent operation without syncing issues. Users also express a desire for improved ease of integration setup, indicating that current processes may pose challenges.

Revenue Manager

6 months ago

Verified

... Chatbot within SiteMinder Channel Manager ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...

See full review

gerente

6 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages ...

See full review

General Manager

4 months ago

Verified

... Fantastic booking engine and channel manager, plus new tools for reputation management and guest communication to grow revenue ...

See full review

General Manager

4 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

E-commerce manager

2 months ago

Verified

... Easy for implement new channel and always smooth distribution "It’s easy to implement new channels, ensuring a smooth distribution process for all updates and communications across platforms." ...

See full review

2 months ago

Verified

... One area for potential improvement with SiteMinder would be API Integration. Offering a more open API would allow for even greater customization and automation, enabling deeper integrations with ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expand ...

See full review

Asst. Sales Manager

1 months ago

Verified

... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...

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Asst. Sales Manager

1 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

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Asst. Sales Manager

1 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

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Asst. Sales Manager

1 months ago

Verified

... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...

See full review

Value

Balanced

Hoteliers often highlight the value of SiteMinder's Guest Messaging Software in significantly enhancing guest communication and business management. Users appreciate the detailed and clear messaging which simplifies the process of managing guest interactions. The integration of messaging tools with property management systems allows for seamless coordination of inventory distribution and guest reviews. The ability to efficiently link multiple distribution channels and customize the Channel Manager according to business needs saves time and expands market reach. Additionally, the software's insightful reporting features provide valuable indicators that enable hoteliers to make informed decisions, ultimately improving operational efficiency and guest satisfaction.

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep ...

See full review

gerente

6 months ago

Verified

... The ease of managing all channels as well as rates and availability, avoiding overbookings. The ease of the canvas system for the web. ...

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gerente

6 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages ...

See full review

gerente

6 months ago

Verified

... Helps improve business management ...

See full review

gerente

6 months ago

Verified

... Helps improve business management ...

See full review

General Manager

4 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest messaging and reputation tools to my PMS will help us stay on top of reviews, and reporting based on key words will help us improve pain points as well as reward ...

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General Manager

4 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

See full review

Front Office Manager

3 months ago

Verified

... The lady helped me really well and fast and she escalated all my requests to the correct team. So fast. ...

See full review

Front Office Manager

3 months ago

Verified

... The question the lady did to make sure to help me in all my requests. She was so nice helping me. ...

See full review

Yield Controller

3 months ago

Verified

... Attentive staff, great service.... helpful, fast reply"I had an excellent experience with Abigail! They were incredibly helpful, patient, and attentive throughout my visit. They quickly understood my needs, provided clear and detailed answers to my questions, and went above and beyond to make sure I was taken care of. Their friendly attitude made the whole experience smooth ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expand ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable ...

See full review

Co- Founder

1 months ago

Verified

... Website templates are very less, they could give more options to pick. rest all are in a perfect conditions. that's all for now. ...

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Asst. Sales Manager

1 months ago

Verified

... One stop service #conversion, #mobile, boost #revenue ...

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Owner

1 months ago

Verified

... SiteMinder is a one stop website for everything we need to manage our property as it connects to various channels and makes it easy on distribution rates and availability. It's hassle free and very ...

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Functionality

Reliable

Hoteliers often highlight SiteMinder's functionality as robust and reliable. Key features like booking management and reporting are praised for their effectiveness, while the software's scalability allows for growth across multiple properties and users. Users appreciate the automation of tasks, such as billing and reporting, which enhances operational efficiency. The platform's insights and reporting tools are commended for providing actionable and easily interpretable data. Overall, SiteMinder offers a comprehensive suite of tools that meet the core needs of hotel management with reliability and efficiency, supporting multiple languages and currencies for global use.

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy ...

See full review

Revenue Manager

6 months ago

Verified

... Chatbot within SiteMinder Channel Manager ...

See full review

Revenue Manager

6 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept ...

See full review

gerente

6 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages ...

See full review

gerente

6 months ago

Verified

... Create a free mobile app for Siteminder clients. To be able to communicate with clients instantly and have reservation information without having to consult the PC. Being able to send them messages ...

See full review

Manager

4 months ago

Verified

... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...

See full review

General Manager

4 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

See full review

General Manager

4 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

See full review

General Manager

4 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

General Manager

4 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

General Manager

4 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

See full review

General Manager

4 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

General Manager

4 months ago

Verified

... Fantastic booking engine and channel manager, plus new tools for reputation management and guest communication to grow revenue ...

See full review

General Manager

4 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

General Manager

4 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest messaging ...

See full review

3 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, ...

See full review

Reservations Supervisor

2 months ago

Verified

... The long que is a nightmare. Not sure if it's only during weekend but hopefully this will be addressed and fixed. ...

See full review

Co- Founder

1 months ago

Verified

... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...

See full review

Co- Founder

1 months ago

Verified

... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...

See full review

Co- Founder

1 months ago

Verified

... I don't have time to do complicated stuff. that's why i like SiteMinder a lot. it is easy and you can do things way much faster with it. ...

See full review

Front office coordinator

1 months ago

Verified

... If I were to offer any suggestion, it would be to continue upholding the high standards already in place while actively seeking feedback for ongoing improvement. ...

See full review

Asst. Sales Manager

1 months ago

Verified

... One stop service #conversion, #mobile, boost #revenue ...

See full review

Asst. Sales Manager

1 months ago

Verified

... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...

See full review

Asst. Sales Manager

1 months ago

Verified

... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...

See full review

Reservations Manager

1 months ago

Verified

... Fast and simple explanation for all questions and doubts. Provided all important info needed also adding screenrecord file to make it easier to understand. ...

See full review

Owner

1 months ago

Verified

... SiteMinder is a one stop website for everything we need to manage our property as it connects to various channels and makes it easy on distribution rates and availability. It's hassle free and very easy to change things around. The mobile is app is also very handy. It connects to all booking engine and hence saves time and increase revenue to upsell our products. Messaging guests through text make it easy to communicate ...

See full review

Owner

1 months ago

Verified

... The website has seen a lot of improvements since we started using SiteMinder. It has become more user friendly. Perhaps I can suggest an option for other users within the same account who will have less ...

See full review

Owner

1 months ago

Verified

... One site. Total control. ...

See full review

User Interface

Accessible

Hoteliers often highlight that SiteMinder's Guest Messaging Software features an intuitive user interface. They appreciate the ease of navigation, noting that menus and features are straightforward to use and easy to locate. The visual design is often described as modern and professional, enhancing the overall user experience. However, some hoteliers mention that there could be improvements in customizability, expressing a desire for more options to personalize dashboards and settings. Despite this, first-time users generally find the interface user-friendly and intuitive. While mobile compatibility is not a primary focus of the feedback, the system seems to meet basic usability expectations across devices. Additionally, information clarity is generally commended, with data and key details being presented clearly, aiding in quick decision-making.

Revenue Manager

6 months ago

Verified

... Chatbot within SiteMinder Channel Manager ...

See full review

gerente

6 months ago

Verified

... The ease of managing all channels as well as rates and availability, avoiding overbookings. The ease of the canvas system for the web. ...

See full review

Manager

4 months ago

Verified

... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...

See full review

Manager

4 months ago

Verified

... There is no one to help us with the guest engagement issue, no one answers. The rating I wanted to leave is 0, but sadly this is set up so that zero cannot be sent, the survey is rigged. ...

See full review

General Manager

4 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

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E-commerce manager

2 months ago

Verified

... Review from real user. ...

See full review

E-commerce manager

2 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful and professional online presence. It’s simple to use, and our website now looks stylish and polished, helping us to impress potential guests. Overall, SiteMinder’s tools have streamlined our operations, improved ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful ...

See full review

2 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful and professional online presence. It’s simple to use, and our website now looks stylish ...

See full review

Co- Founder

1 months ago

Verified

... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...

See full review

Co- Founder

1 months ago

Verified

... Website templates are very less, they could give more options to pick. rest all are in a perfect conditions. that's all for now. ...

See full review

Asst. Sales Manager

1 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

See full review

Asst. Sales Manager

1 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

See full review

Asst. Sales Manager

1 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

See full review

Owner

1 months ago

Verified

... The website has seen a lot of improvements since we started using SiteMinder. It has become more user friendly. Perhaps I can suggest an option for other users within the same account who will have ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Booking Engine PMS Integration Issues
Support Team
Ease of Use
Pre-and Post-Stay Communication
Guest Feedback Collection
Environmental Conservation
Upselling
TripAdvisor Integration
Survey Tools

What Types of Hotels SiteMinder is Popular For

Size

729 | Large (75-199 room)

711 | Medium (25-74 room)

383 | Small (10-24 room)

461 | X-Large (200+ room)

236 | X-Small (1-9 room)

Country

341 | Thailand

312 | Australia

251 | Spain

157 | United States of America

113 | Mexico

97 | Malaysia

82 | United Kingdom

73 | New Zealand

67 | Indonesia

66 | Vietnam

49 | Cambodia

48 | Portugal

44 | France

42 | Ireland

39 | Germany

34 | Colombia

31 | Philippines

27 | Taiwan

25 | Singapore

25 | China

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

16 | Laos

15 | Czech Republic

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Malta

5 | Belize

5 | Uruguay

5 | Denmark

5 | Ecuador

5 | Pakistan

5 | Morocco

4 | Sweden

4 | Peru

4 | Qatar

4 | Poland

4 | Maldives

4 | Egypt

4 | Romania

4 | Trinidad and Tobago

3 | Kenya

3 | Nigeria

3 | Panama

3 | Uzbekistan

3 | Norway

3 | Slovenia

3 | Andorra

3 | Croatia

3 | Myanmar

2 | Georgia

2 | Zambia

2 | Seychelles

2 | Hong Kong

2 | Ukraine

2 | Vanuatu

2 | Namibia

2 | Turkey

2 | Samoa

2 | Bangladesh

2 | Saint Martin (French part)

1 | Nicaragua

1 | Papua New Guinea

1 | Nepal

1 | Oman

1 | Netherlands

1 | Dominican Republic

1 | Saudi Arabia

1 | Montenegro

1 | Zimbabwe

1 | Paraguay

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Japan

1 | Bahamas

1 | Rwanda

1 | Cameroon

1 | Brazil

1 | Iran

1 | Honduras

1 | Sierra Leone

1 | Guatemala

Type

688 | Bed & Breakfast & Inns

982 | Boutiques

564 | Branded Hotels

47 | Casinos

764 | City Center Hotels

596 | Airport/Conference Hotels

338 | Extended Stay & Serviced Apartments

194 | Hostels

557 | Limited Service & Budget Hotels

825 | Luxury Hotels

143 | Motels

878 | Resorts

51 | RV Parks & Campgrounds

156 | Vacation Rentals & Villas

Region

291 | North America

695 | Europe

789 | Asia Pacific

400 | Oceania

34 | Middle East

90 | South America

13 | Central America

45 | Africa

Category

271 | Rate Shopping

1112 | Booking Engine

2290 | Channel Managers

289 | Website Design

127 | Hotel Rate Parity

126 | Hotel Metasearch Management Software

130 | Upselling Software

111 | Guest Messaging Software

Didn’t find what you were looking for?

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Guest Engagement (Messaging) is a comprehensive guest communication and engagement platform designed to enhance guest experiences and streamline hotel operations. By centralizing communication, the system enables hotels to send automated pre-and post-stay emails, manage online check-ins, and promote upsell opportunities with ease. The digital guest directory and TripAdvisor review integration are invaluable for boosting guest satisfaction and optimizing revenue. This user-friendly tool is routinely updated and supported proactively, making it an essential solution for modern hotels looking to improve guest communication, increase bookings, and elevate their overall service quality.

View website

Capabilities

Engaging emails

Revenue beyond the room

Personalised Offers

Online Check-in

Customised Surveys

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

CRM

Hotel CRM & Email Marketing
With GuestJoy you can be more efficient with digitally-enabled experiences. Be more personalized with every guest from booking to check out.

PREMIUM ADD-ON

Surveys & Feedback

Guest Surveys & Feedback
Know how your guests feel with private surveys and enable happy guests to easily leave a review on TripAdvisor or Google.

INCLUDED

Upselling

Upselling Software
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!

INCLUDED

Check-in

Contactless Check-in
Give your guests a convenient way to check in online — with simple ID upload, digital signature, and a Ts & Cs check.

INCLUDED

Guest Directory

Hotel Guest Apps
Say goodbye to outdated booklets and hello to rich digital directories - updated in seconds and accessible via a QR code.

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.7
Excellent
111 reviews
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Boutiques 92% recommended by 982 Boutiques
Resorts 92% recommended by 878 Resorts
Luxury Hotels 92% recommended by 825 Luxury Hotels
City Center Hotels 93% recommended by 764 City Center Hotels
Bed & Breakfast & Inns 91% recommended by 688 Bed & Breakfast & Inns
Airport/Conference Hotels 93% recommended by 596 Airport/Conference Hotels
Branded Hotels 94% recommended by 564 Branded Hotels
Limited Service & Budget Hotels 92% recommended by 557 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 92% recommended by 338 Extended Stay & Serviced Apartments
Hostels 92% recommended by 194 Hostels
Vacation Rentals & Villas 94% recommended by 156 Vacation Rentals & Villas
Motels 92% recommended by 143 Motels
RV Parks & Campgrounds 92% recommended by 51 RV Parks & Campgrounds
Casinos 89% recommended by 47 Casinos

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder Guest Engagement (Messaging) is the #3 most trending product in the Guest Messaging Software category (out of 71) and the #109 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

Get an Instant Price Estimate

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No matching results

46

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Gianyar (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Kecamatan Kuta (Indonesia)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Bodenseekreis (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Surry Hills (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Kuta (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Sanur (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

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SiteMinder Website Builder Website Design

"Did you know 52% of travellers look at a property’s website before making a booking? By having your own website, you too could convert visitors into guests while enjoying commission free revenue. SiteMinder’s website builder was developed specifically to help hotels like yours to capture bookings from travellers researching online."

4.6 (289 REVIEWS)

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SiteMinder Guest Engagement (Upselling) Upselling Software

Drive additional revenue with upsell opportunities to your guests. Offer an unlimited range of add-ons and offerings to select from prior-to and during their stay.

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Did you know around 75% of travellers use metasearch engines to find hotels and book online? How can you get a slice of the pie? Demand Plus brings these travellers to your direct channels. You own the booking, can build guest loyalty and increase revenue through upsell offers, all while reducing your dependence on third party channels. Forget the hassle of set up, bidding and billing, we take care of everything and you only pay for completed stays.

4.6 (126 REVIEWS)

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SiteMinder Guest Engagement (Messaging) Guest Messaging Software

From emails to check in forms, in-room directories and review collection - Guest Engagement gives you everything you need to communicate with your guests, all in the one place. Send one-off or automated marketing and upsell communications that make your property shine.

4.7 (111 REVIEWS)

SiteMinder Reviews

Hotelier Rating

Excellent
2065
Very Good
312
Average
118
Poor
45
Terrible
40

Property Size

  • X-Small (236)
  • Small (383)
  • Medium (711)
  • Large (729)
  • X-Large (461)

Country

  • Thailand
    Thailand
    (341)
  • Australia
    Australia
    (312)
  • Spain
    Spain
    (251)
  • United States of America
    United States of America
    (157)
  • Mexico
    Mexico
    (113)
  • Malaysia
    Malaysia
    (97)
  • United Kingdom
    United Kingdom
    (82)
  • New Zealand
    New Zealand
    (73)
  • Indonesia
    Indonesia
    (67)
  • Vietnam
    Vietnam
    (66)
  • Cambodia
    Cambodia
    (49)
  • Portugal
    Portugal
    (48)
  • France
    France
    (44)
  • Ireland
    Ireland
    (42)
  • Germany
    Germany
    (39)
  • Colombia
    Colombia
    (34)
  • Philippines
    Philippines
    (31)
  • Taiwan
    Taiwan
    (27)
  • Singapore
    Singapore
    (25)
  • China
    China
    (25)
  • Estonia
    Estonia
    (23)
  • Canada
    Canada
    (21)
  • South Africa
    South Africa
    (21)
  • Italy
    Italy
    (20)
  • India
    India
    (19)
  • Finland
    Finland
    (19)
  • Laos
    Laos
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (15)
  • Costa Rica
    Costa Rica
    (14)
  • United Arab Emirates
    United Arab Emirates
    (14)
  • Switzerland
    Switzerland
    (13)
  • Iceland
    Iceland
    (12)
  • Austria
    Austria
    (10)
  • Fiji
    Fiji
    (10)
  • Sri Lanka
    Sri Lanka
    (10)
  • Argentina
    Argentina
    (10)
  • Chile
    Chile
    (10)
  • Latvia
    Latvia
    (9)
  • Cyprus
    Cyprus
    (7)
  • Greece
    Greece
    (7)
  • Malta
    Malta
    (5)
  • Belize
    Belize
    (5)
  • Uruguay
    Uruguay
    (5)
  • Denmark
    Denmark
    (5)
  • Ecuador
    Ecuador
    (5)
  • Pakistan
    Pakistan
    (5)
  • Morocco
    Morocco
    (5)
  • Sweden
    Sweden
    (4)
  • Peru
    Peru
    (4)
  • Qatar
    Qatar
    (4)
  • Poland
    Poland
    (4)
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Hoteliers say

Hoteliers like how GuestJoy enhances guest communication, enabling automated pre-and post-stay emails, online check-ins, and upsell opportunities. Unique features like the digital guest directory and seamless TripAdvisor review integration help with revenue optimization and guest satisfaction. Despite some complaints about the booking engine occasionally missing PMS integration, GuestJoy’s ease of use, frequent updates, and proactive support team are highly praised. This tool aids in increasing revenue, boosting TripAdvisor rankings, and improving the overall guest experience, making it invaluable for modern hospitality businesses.

AI-generated from the text of customer reviews

Booking Engine PMS Integration Issues
Support Team
Ease of Use
Pre-and Post-Stay Communication
Guest Feedback Collection
Environmental Conservation
Upselling
TripAdvisor Integration
Survey Tools

Looking for specific info?

10

Seamless Connectivity and Efficiency for Modern Hoteliers

Online Distribution Manager from 100 to 199 room Branded Hotel in Pak Kret (Thailand)

Verified
30 days ago
Scalability Global Reach and Support Ease of Use SiteMinder’s seamless connectivity, real-time updates, and robust automation simplify channel management, reduce over bookings, and maximize visibility for properties of all sizes, enhancing overall operational efficiency.
Country Thailand
Online Distribution Manager
Large Hotel
Share review
Zidane from SiteMinder replied
Hi Thanit, Thank you for your feedback! We’re glad to hear that SiteMinder’s seamless connectivity, real-time updates, and robust automation have been helpful in simplifying channel management, reducing overbookings, and maximising visibility for your property. We appreciate your suggestions to improve the user interface, expand mobile app functionality, streamline onboarding, and introduce advanced analytics for deeper performance insights. These are valuable ideas, and we’ll pass your feedback along to our team for future enhancements. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

One site. Total control.

Owner from 100 to 199 room Boutique in Pebble Beach (United States of America)

Verified
1 months ago
SiteMinder is a one stop website for everything we need to manage our property as it connects to various channels and makes it easy on distribution rates and availability. It's hassle free and very easy to change things around. The mobile is app is also very handy. It connects to all booking engine and hence saves time and increase revenue...
Country United States of America
Owner
Large Hotel
Share review
Zidane from SiteMinder replied
Hi there, Thank you for your wonderful feedback! We're delighted to hear that you find SiteMinder a comprehensive solution for property management, appreciating our channel connectivity, easy distribution control, mobile app convenience, and guest messaging features. We understand your suggestion about implementing user permission levels for better access control within the same account, and we will definitely look into adding this functionality. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane
10

Support team efficiency

Reservations Manager from 100 to 199 room in New York City (United States of America)

Verified
1 months ago
Fast and simple explanation for all questions and doubts. Provided all important info needed also adding screenrecord file to make it easier to understand.
Country United States of America
Reservations Manager
Large Hotel
Share review
Zidane from SiteMinder replied
Hi Raoni, Thank you for your wonderful feedback! We're delighted to hear that our explanations were fast and simple, and that our screen recordings helped make things easier to understand. We appreciate your confidence in our ability to handle any future questions you may have. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane
10

One stop service #conversion, #mobile, boost #revenue

Asst. Sales Manager from 100 to 199 room Boutique in Mangsit (Indonesia)

Verified
1 months ago
Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed.
Country Indonesia
Asst. Sales Manager
Large Hotel
Share review
10

Best customer service

Front office coordinator from 75-99 room Boutique in Jayapura (Indonesia)

Verified
1 months ago
SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I highly recommend their customer service for its professionalism and efficiency.
Country Indonesia
Front office coordinator
Large Hotel
Share review
Ereena from SiteMinder replied
Hi Lince, Thank you for your fantastic feedback! We're so pleased to hear that you had a positive experience with our support team, and we truly appreciate your recommendation. We'll continue to maintain the high standards you've mentioned and actively seek feedback for further improvements. Thanks again for your valuable input! Warm regards, Ereena
10

No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder

Co- Founder from 25-49 room Airport/Conference Hotel in Bentota (Sri Lanka)

Verified
1 months ago
I don't have time to do complicated stuff. that's why i like SiteMinder a lot. it is easy and you can do things way much faster with it.
Country Sri Lanka
Co- Founder
Medium Hotel
Share review
Zidane from SiteMinder replied
Hi Shifans, thank you for your feedback! We're pleased to hear that you find SiteMinder easy to use and efficient for your needs. We understand your suggestion regarding more website template options, and we will definitely look into expanding these choices as we continue to improve our platform. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane.
8

A one stop shop for hotelier needs.

DOSMq from 10 to 24 room Airport/Conference Hotel in Waya Island (Fiji)

Verified
2 months ago
* Ease of having the booking engine aligned with the channel manger. * Guest Messaging Software is a game changer for us, being that its really convenient. * Having all the channels under one Channel Manager is productive and timesaving.
Country Fiji
DOSMq
Small Hotel
Share review
Zidane from SiteMinder replied
Hi Lauren, thank you for your wonderful feedback! We're delighted to hear that you find value in our Booking Engine, Channel Manager, and Guest Messaging Software. We understand your concern regarding support article updates, and we will definitely work on keeping these updated. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane.
10

Organize

Reservations Supervisor from 200 to 499 room Luxury Hotel in Bang Tao Beach (Thailand)

Verified
2 months ago
The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English.
Country Thailand
Reservations Supervisor
X-Large Hotel
Share review
Zidane from SiteMinder replied
Hi there, thank you for your valuable feedback! We're glad to hear that you find our Philippine support team systematic and appreciate the ability to communicate with them. We understand your concern regarding queue wait times, particularly during weekends, and we will definitely work on improving our response times across all shifts. If you need any further assistance, please don't hesitate to reach out. Warm regards, Zidane.
10

Great Product and Support Smooth Hotel Operations

from 5 to 9 room Bed & Breakfast & Inn in Ohrid (Republic of North Macedonia)

Verified
2 months ago
Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statis...
Country Republic of North Macedonia
X-Small Hotel
Share review
Ereena from SiteMinder replied
Hi Slavica, thank you for your fantastic feedback! We’re thrilled to hear that SiteMinder’s software has greatly improved your hotel operations, guest interactions, and overall efficiency. It’s great to know that the Channel Manager, Booking Engine, Guest Engagement, and Website Builder have helped streamline processes, enhance guest experience, and improve your online presence. We also appreciate your suggestion regarding API integration. Your input is valuable, and we’ll certainly consider this as we continue to enhance the platform. If you need any further assistance, please don’t hesitate to reach out. Warm regards, Ereena.
10

Review from real user.

E-commerce manager from 75-99 room Luxury Hotel in Chiang Mai (Thailand)

Verified
2 months ago
Easy for implement new channel and always smooth distribution "It’s easy to implement new channels, ensuring a smooth distribution process for all updates and communications across platforms."
Country Thailand
E-commerce manager
Large Hotel
Share review
Zidane from SiteMinder replied
Hi Chanat, thank you for your feedback! We’re glad to hear that implementing new channels and ensuring smooth distribution is easy and efficient. We also appreciate your suggestion regarding the messaging status and we’ll take your feedback into consideration as we continue to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.

by Liliana Moreira Ascensão (Host Hotel Systems) on January 12, 2025

Question:

What differentiates this product or service from the competition?

Answer:

The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.

by Liliana Moreira Ascensão (Host Hotel Systems) on January 12, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.

by Liliana Moreira Ascensão (Host Hotel Systems) on January 12, 2025

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1 year ago

Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

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1 year ago

The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

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1 year ago

SiteMinder’s 2023 Partner of the Year Awards Spotlight Accommodation’s Behind-the-Scenes Powerhouses

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1 year ago

Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

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1 year ago

How Villa Italia profited from switching to SiteMinder’s channel manager

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1 year ago

Palladium Hotel Group accelerates its growth with SiteMinder

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1 year ago

Brittain Resorts & Hotels Deepens Investment in Revenue Management Technology with SiteMinder

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1 year ago

Town Hotel optimises online distribution and efficiency with SiteMinder

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1 year ago

Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

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1 year ago

Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

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1 year ago

Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

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1 year ago

SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

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1 year ago

Global Research By SiteMinder Reveals Travelers From Asia, Latin America Lead In Intent, Bleisure, Digitization

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1 year ago

Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

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1 year ago

SiteMinder to Run Global Webinar Series with Insights From the Largest Consumer Research on Accommodation

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SiteMinder

1 year ago

Around 1-in-2 Will Travel More, Internationally Only: New SiteMinder Research Reveals the Plans, Motivations Set to Impact Accommodation Globally

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SiteMinder

1 year ago

September Hotel Bookings in Spain Off to Strongest Start in Five Years

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SiteMinder

1 year ago

The Phala Group Optimise Channel Management and Boost Revenue

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SiteMinder

2 years ago

Hotel Amicizia improves room management with SiteMinder

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2 years ago

Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

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SiteMinder

2 years ago

Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

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SiteMinder

2 years ago

Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

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SiteMinder

2 years ago

SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

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2 years ago

Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

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SiteMinder

2 years ago

Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

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SiteMinder

2 years ago

HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

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SiteMinder

2 years ago

TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

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SiteMinder

2 years ago

PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

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SiteMinder

2 years ago

How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

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SiteMinder

2 years ago

La Flora Group is confident it has found a lasting solution with SiteMinder

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SiteMinder

2 years ago

The RuMa Hotel and Residences chose SiteMinder and never looked back

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SiteMinder

2 years ago

Fuli Hot Spring Resort has all boxes ticked with SiteMinder

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SiteMinder

2 years ago

Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

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SiteMinder

2 years ago

Global Hotel Tech Leader SiteMinder Expands Hotel Commerce Platform with Acquisition of GuestJoy

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SiteMinder

2 years ago

HOMA Partners with SiteMinder to Ride New Wave of Co-Living Reservations in Thailand

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SiteMinder

2 years ago

SiteMinder Unveils Next Generation Platform To Take Hotels Into The New Hotel Commerce Era

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SiteMinder

2 years ago

SiteMinder To Drive Robinhood’s Expansion From Food Delivery To Zero-Commission Online Travel Agent

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SiteMinder

2 years ago

SiteMinder, Hopper Partner to Fuse Benefits of Online Commerce and Travel Fintech for Hotels

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SiteMinder

2 years ago

SiteMinder’s Top 12 Hotel Booking Revenue Makers of 2021 Reveal Commerce Strategies Now More Holistic

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SiteMinder

3 years ago

2021 SiteMinder Partner of the Year Awards Spotlight Hotel Industry Transformation

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SiteMinder

3 years ago

SiteMinder Debuts on the ASX with Oversubscribed AU$627M IPO and AU$1.36B Market Capitalisation

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SiteMinder

3 years ago

SiteMinder Partners With Digital Marketing Leaders To Open Up The Full Direct Booking Opportunity For Hotels

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SiteMinder

3 years ago

New Research By SiteMinder Reveals Mexican Travelers Are More Enthusiastic Yet Discerning

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SiteMinder

3 years ago

German Hotel Bookings Lead Europe’s Growth Rate, Are Back To Outpacing The Global Average

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SiteMinder

3 years ago

New SiteMinder Report Uncovers An Evolved German Traveller, Why It’s Essential Hotels Prepare

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SiteMinder

3 years ago

SiteMinder: Pandemic Has Only Intensified Enthusiasm For Travel Among Spaniards, Hotels Must Be Ready

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SiteMinder

3 years ago

SiteMinder: Traveler Demands At An All-Time High, ‘Material Consequences’ For Hotels Not Prepared

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SiteMinder

3 years ago

SiteMinder Creates the New Standard for Modern Hotel Chains and Groups to Manage Their Distribution

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SiteMinder

3 years ago

SiteMinder Enables Digital Transformation of Ona Hotels

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SiteMinder

3 years ago

Top Booking Revenue Makers of 2020 Plus Predictions and Tips for 2021

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SiteMinder

4 years ago

From Booming to Privilege: The New Realities for a Hotel Industry in Need of a Reset

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SiteMinder

4 years ago

SiteMinder Partners With AsiaPay To Simplify Hotel Customer Payments Across Asia

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SiteMinder

4 years ago

SiteMinder Launches Partner Program To Harness Local Power For Hotels Globally

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SiteMinder

4 years ago

SiteMinder Reveals the Five Stages of the Hotel Booking Reset

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SiteMinder

4 years ago

Mexico’s Hotel Booking Momentum Hits 150-Day High On SiteMinder’s World Hotel Index

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SiteMinder

4 years ago

SiteMinder Report: Majority In UK Will Travel In 2020, Seek Flexibility Over Low Cost

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SiteMinder

4 years ago

SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’

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SiteMinder

4 years ago

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

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SiteMinder

4 years ago

SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

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SiteMinder

4 years ago

SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest

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SiteMinder

4 years ago

SiteMinder Launches ‘Insights’ To Lead Hotels Into Intelligence, The New Era Of Distribution

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SiteMinder

4 years ago

Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe

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SiteMinder

4 years ago

SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth

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SiteMinder

5 years ago

SiteMinder Delivers its 100 Millionth Hotel Booking of 2019

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SiteMinder

5 years ago

SiteMinder launches the Hotel App Store

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SiteMinder

5 years ago

NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth

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SiteMinder

5 years ago

SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory

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SiteMinder

5 years ago

Berjaya Hotels & Resorts engages SiteMinder to get rate disparity under control

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SiteMinder

5 years ago

apaleo partners with SiteMinder to create an open world for hotels

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