SiteMinder Guest Engagement (Messaging)

4.7 (110 REVIEWS)

HT Score

83 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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SiteMinder Guest Engagement (Messaging)

Name: SiteMinder Guest Engagement (Messaging)
Rating: 4.7 (110 reviews)

4.8 (110 REVIEWS)

Ranked 7 (out of 70) in Guest Messaging Software

Raise your communication game with Guest Engagement

92% recommended by 2277 hotels

Viceroy, Hyatt, Minor Hotels & 2274 others

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees

View website

Engaging emails

Revenue beyond the room

Personalised Offers

Online Check-in

Customised Surveys

Features

Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Available Add-ons & Modules

SiteMinder Reviews Summary

4.7

Excellent

110 reviews

Ease of Use

4.7/5

Customer Support

4.7/5

ROI

4.6/5

Implementation

4.6/5

Recommended for

2235

Channel Managers Ranked #1 out of 111

1095

Booking Engine Ranked #1 out of 140

287

Website Design Ranked #1 out of 46

267

Rate Shopping Ranked #2 out of 33

129

Upselling Software Ranked #4 out of 63

124

Hotel Rate Parity Ranked #3 out of 11

122

Hotel Metasearch Management Software Ranked #1 out of 25

110

Guest Messaging Software Ranked #7 out of 70

SiteMinder Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

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Success Stories

References

Featured Customers

SiteMinder Case Studies

References

"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."

"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."

"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."

"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."

"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."

Featured Customers

Popularity by Segment

Size

229 | X-Small (1-9 room)

374 | Small (10-24 room)

705 | Medium (25-74 room)

707 | Large (75-199 room)

444 | X-Large (200+ room)

Country

310 | Thailand

310 | Australia

253 | Spain

155 | United States of America

113 | Mexico

93 | Malaysia

82 | United Kingdom

73 | New Zealand

65 | Vietnam

62 | Indonesia

49 | Cambodia

47 | Portugal

44 | France

42 | Ireland

39 | Germany

33 | Colombia

31 | Philippines

26 | Taiwan

25 | China

24 | Singapore

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

15 | Czech Republic

15 | Laos

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Ecuador

5 | Belize

5 | Malta

5 | Pakistan

5 | Uruguay

5 | Morocco

5 | Denmark

4 | Trinidad and Tobago

4 | Poland

4 | Sweden

4 | Egypt

4 | Peru

4 | Qatar

4 | Maldives

4 | Romania

3 | Myanmar

3 | Croatia

3 | Panama

3 | Nigeria

3 | Uzbekistan

3 | Slovenia

3 | Kenya

3 | Norway

2 | Zambia

2 | Hong Kong

2 | Saint Martin (French part)

2 | Namibia

2 | Bangladesh

2 | Samoa

2 | Andorra

2 | Seychelles

2 | Georgia

2 | Vanuatu

1 | Ukraine

1 | Paraguay

1 | Nicaragua

1 | Oman

1 | Papua New Guinea

1 | Nepal

1 | Netherlands

1 | Dominican Republic

1 | Japan

1 | Saudi Arabia

1 | Montenegro

1 | Bahamas

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Iran

1 | Sierra Leone

1 | Zimbabwe

1 | Rwanda

1 | Cameroon

1 | Guatemala

1 | Honduras

1 | Brazil

Type

945 | Boutiques

851 | Resorts

790 | Luxury Hotels

734 | City Center Hotels

666 | Bed & Breakfast & Inns

556 | Airport/Conference Hotels

542 | Branded Hotels

541 | Limited Service & Budget Hotels

327 | Extended Stay & Serviced Apartments

186 | Hostels

153 | Vacation Rentals & Villas

140 | Motels

51 | RV Parks & Campgrounds

44 | Casinos

Region

745 | Asia Pacific

694 | Europe

398 | Oceania

289 | North America

89 | South America

45 | Africa

32 | Middle East

13 | Central America

Category

2235 | Channel Managers

1095 | Booking Engine

287 | Website Design

267 | Rate Shopping

129 | Upselling Software

124 | Hotel Rate Parity

122 | Hotel Metasearch Management Software

110 | Guest Messaging Software

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SiteMinder Integrations

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Support

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SiteMinder has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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2025

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SiteMinder Guest Engagement (Messaging)

What is SiteMinder?

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting