The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 105 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
High Level Software shines .
Sirvoy shines in ease of use and customer support , with exclusive features like Transactional Emails (booking, folios, etc) and Guest Communication (SMS Messaging).
Side-by-side ratings based on 105 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $200/mo |
| Verified Reviews | 0 | 105 |
After analyzing 105 verified reviews, High Level Software users most value its , while Sirvoy users highlight customer support, ease of use, reservation management. Click any theme to see what reviewers say.
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Customer Support
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Ease of Use
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Reservation Management
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User Interface and Design
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Functionality Limitations
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Customization and Adaptability
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Cost and Value for Money
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | High Level Software |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #22 36 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #48 3 reviews |
| Large (75-199 rooms) | — | #46 1 reviews |
| X-Large (200+ rooms) | — | #27 1 reviews |
By Property Type
| Segment | High Level Software |
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| Boutique ▾ | — | #29 21 reviews |
| Luxury ▾ | — | #37 7 reviews |
| Branded / Chain | — | #42 4 reviews |
| Extended Stay | — | #35 3 reviews |
By Region
| Segment | High Level Software |
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| North America ▾ | — | #23 16 reviews |
| Europe ▾ | — | #16 31 reviews |
| Asia Pacific ▾ | — | #13 6 reviews |
| Middle East | — | #27 0 reviews |
Choosing between High Level Software and Sirvoy hinges on your hotel’s specific needs and priorities. Both platforms aim to streamline property management, but they diverge significantly in features, market presence, and user feedback. High Level Software appears largely untested and unsupported, whereas Sirvoy boasts a substantial base of recent reviews and proven usability. Do you want a system with extensive features and good support, or are you comfortable with a more basic, less reviewed solution?
High Level Software claims to offer an all-in-one management system, but it lacks publicly available reviews or user feedback, making its effectiveness uncertain. Sirvoy, on the other hand, is highly rated with a 94% likelihood to recommend, 32 recent reviews, and a 4.85/5 customer support rating. Its ease of use and positive feedback suggest it’s a more reliable choice for property management. Would you prefer an untested platform or one with proven customer satisfaction?
If your hotel needs a user-friendly, well-supported PMS with a proven track record, go with Sirvoy. Its extensive recent reviews and high NPS score demonstrate reliability, especially for small to medium-sized properties. Conversely, if your team demands a system with advanced automation and analytics, and you’re willing to accept unverified claims, High Level Software might be worth exploring—though no reviews are available to support its claims. Which features are more critical for your operation?
Sirvoy’s 4.64/5 ease-of-use rating, combined with a 4.6/5 onboarding score and a track record of facilitating quick setup, makes it straightforward for teams new to property management systems. In contrast, High Level Software has no available usability ratings or recent reviews, leaving uncertainty about its user experience. Based on available data, Edge: Sirvoy.
Sirvoy offers a detailed suite of 43 features, including multi-lingual support, channel management, booking engine, guest messaging, online check-in/out, and integrated payment processing. High Level Software provides no public information on its features, suggesting a potential gap in functionality. Given Sirvoy’s extensive feature set, edge: Sirvoy.
Sirvoy’s support ratings are exemplary, with a 4.85/5 rating and recent reviews praising its quick, helpful, and friendly assistance. No reviews or ratings are available for High Level Software, making it impossible to gauge support quality. Based on user feedback, edge: Sirvoy.
Sirvoy integrates with 21 verified partners, including major OTAs like Booking.com and Expedia, plus payment gateways and marketing tools. High Level Software has no publicly confirmed integrations, suggesting limited or no third-party connections. For scalable and diverse integration options, edge: Sirvoy.
Sirvoy boasts a 9.41/10 NPS score, with recent reviews from a variety of property types covering inns, bed & breakfasts, resorts, and hostels. Its 95 review count ensures a robust measure of customer satisfaction. High Level Software has zero reviews or ratings, leaving its hotelier reputation unverified. Clearly, edge: Sirvoy.
High Level Software’s pricing details are unavailable, and it does not offer a free trial or clear subscription model. Sirvoy costs $200/month, with a 30-day trial, making it transparent and accessible for small to medium-sized businesses. The lack of pricing transparency for High Level Software complicates decision-making; thus, edge: Sirvoy.
Not ideal if your hotel needs extensive integrations, proven customer support, or relies on a widely reviewed system—areas where High Level Software’s data is lacking.
Not ideal if your hotel requires highly advanced, enterprise-level features or industry-specific customization beyond Sirvoy’s scope.
High Level Software’s core difference is its claimed all-in-one automation, but the absence of reviews makes it difficult to assess its reliability. If you’re seeking a tested, user-approved PMS with extensive features and a track record of support, Sirvoy stands out with proven performance and recent positive feedback.
Choose High Level Software only if your hotel has specific automation needs that align with its offerings and you are willing to risk unverified support and functionality. Otherwise, Sirvoy’s demonstrated ease of use, customer satisfaction, and transparent pricing make it the safer investment.
In summary, for most hotels evaluating a property management system today, Sirvoy provides a more trustworthy, feature-rich, and well-supported solution. High Level Software remains an unproven option that may develop over time but currently lacks the validation needed for confident decision-making.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| High Level Software |
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| Starting Price | — | From $200/mo |
According to HTR's product database, High Level Software and Sirvoy share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | High Level Software |
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| Centralized user & role management | ||
| Direct billing | ||
| Guest Communication (SMS Messaging) | ||
| Multi-currency | ||
| Multi-lingual | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 31 more features differ between these products.
What hoteliers love
Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistanc... Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistance, which facilitates problem resolution effectively.
Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplic... Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplicity allows for a smooth onboarding process without the need for extensive training.
Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suite... Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suites or offering package deals are noted as areas that require enhancement.
Where hoteliers push back
Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved fin... Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved financial and invoicing features. There's also feedback on the lack of advanced CRM options and difficulties in integrating upselling features.
Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wis... Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wish for more flexibility in invoice customization and dynamic billing options.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. High Level Software and Sirvoy share many core Property Management Systems features, but each has unique capabilities. High Level Software offers 0 verified integration partners, while Sirvoy offers 21. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Sirvoy leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
High Level Software: No. Sirvoy: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. High Level Software has an HT Score of 0 and Sirvoy has 85. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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