HOIST GROUP - HotSoft vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial to your hotel's operational success and guest satisfaction. Both HotSoft by HOIST GROUP and Infor HMS aim to streamline your workflows and improve service delivery, but they diverge significantly in maturity, features, and market presence. HotSoft, with its limited reviews and no recent updates, lacks the robustness needed for modern hotel operations. Meanwhile, Infor HMS has a well-established reputation, a broader feature set, and recent reviews from active users, making it the more compelling choice.

Are you seeking a proven, feature-rich PMS with extensive integrations, or a simpler, potentially less reliable system? Let’s evaluate both options based on your specific hotel needs and priorities.

Is HotSoft by HOIST GROUP or Infor HMS Better for Hotels?

HotSoft by HOIST GROUP is designed as an all-in-one solution targeting small to mid-sized hotels, with core functions like reservations, front desk, billing, and basic reporting. It offers no customer reviews in recent months, making it difficult to assess its current performance or user satisfaction. In contrast, Infor HMS has 46 recent reviews and an overall rating of 4.04/5, reflecting ongoing user engagement and system updates.

While HotSoft emphasizes simplicity, Infor provides a comprehensive suite that covers revenue management, guest profiles, online support, and more. The difference in market presence and recent feedback suggests Infor is more adaptable to evolving hotel needs. Do you need a system that is actively improved and supported?

Edge: Infor HMS

Infor HMS vs HotSoft: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich PMS capable of handling complex operations, go with Infor HMS. It’s suitable for hotels of various sizes, especially those requiring advanced modules like revenue management, guest CRM, and multi-lingual support. Its broad integration network and customizable reporting make it ideal for properties aiming to optimize revenue and guest personalization.

If your hotel prioritizes straightforward operations with minimal complexity, HotSoft might seem appealing. However, given its lack of recent reviews and limited feature set, Infor’s more extensive capabilities and active support make it the safer, more future-proof choice for most hotels seeking growth.

Edge: Infor HMS

Is HotSoft by HOIST GROUP or Infor HMS Easier to Use?

HotSoft’s user experience scores are nonexistent, which suggests a lack of recent user feedback on usability. Conversely, Infor HMS has a 3.88/5 ease of use rating from 46 reviews, with many users citing its intuitive navigation and short onboarding process. Support staff praise the responsiveness and helpfulness, which facilitates staff adoption.

While some users mention occasional glitches with updates, overall, Infor’s interface and onboarding are viewed as accessible, especially for teams familiar with PMS software. Edge: Infor HMS

Which Has Better Features: HotSoft by HOIST GROUP or Infor HMS?

Infor HMS boasts 20 features exclusive to its platform, including housekeeping, online support, guest profiles, calendar view, direct billing, multi-currency, revenue management, automated night audit, and more. These features enable a hotel to manage operations proactively and improve revenue streams.

HotSoft offers no unique features or modules beyond basic PMS functionality. Its limited feature set makes it less suitable for properties needing comprehensive operational tools. Consequently, Infor’s broader feature suite gives your team more control and flexibility.

Edge: Infor HMS

Which Has Better Customer Support: HotSoft by HOIST GROUP or Infor HMS?

While HotSoft provides no recent review data, Infor HMS has a 4.04/5 support rating with numerous reviews praising its responsiveness and professional guidance. Users report that the support team is quick to resolve issues, often during critical periods.

Support quality is vital for smooth hotel operations, especially during system updates or unexpected disruptions. The consistent positive feedback for Infor’s support team underscores its reliability and importance for your team.

Edge: Infor HMS

Which Has More Integrations: HotSoft by HOIST GROUP or Infor HMS?

Infor HMS offers 113 verified partner integrations, including booking engines, revenue tools, and customer relationship platforms. Shared integrations are nonexistent, but the sheer number of partners shows its adaptability and compatibility with third-party systems.

HotSoft has no verified integrations, limiting its ability to connect with other operational or marketing tools. If integration capability is a priority, Infor’s extensive ecosystem makes it the clear winner.

Edge: Infor HMS

Which Do Hoteliers Rate Higher: HotSoft by HOIST GROUP or Infor HMS?

HotSoft lacks recent reviews altogether, so its user ratings are unavailable. Infor HMS, with 46 reviews and an overall rating of 4.04/5, is well-regarded across hotel segments, especially those in the independent and boutique sectors, with ratings of 2.5/5 and 4.18/5 respectively.

Active reviews reflect current performance and user satisfaction, making Infor the more reliable gauge of ongoing hotel experience. Its high recommendation score—74% likelihood to recommend—further supports this.

Edge: Infor HMS

How Much Do HotSoft by HOIST GROUP and Infor HMS Cost?

Both products do not provide explicit pricing details, which suggests a bespoke pricing model based on hotel size and requirements. Without transparent pricing, assessing value is challenging. However, the active market presence and extensive features of Infor imply it may be a higher investment but offers more return potential.

If budget transparency is critical, you might need direct vendor engagement to clarify costs. For a comprehensive evaluation, consider the potential ROI from Infor’s advanced modules and integrations.

What Type of Hotel Should Use HotSoft by HOIST GROUP?

• Hotels that operate with simple workflows and minimal operational complexity.
• Small properties seeking an affordable, straightforward PMS.
• Hotels with limited budgets looking for basic reservation and billing modules.
• Properties with minimal need for integrations or advanced reporting.
• Teams prioritizing ease of setup over extensive customization.

Not ideal if your hotel aims to grow or requires features like revenue management, guest profiles, or integrations, as HotSoft’s capabilities are limited.

Bullets:

• Hotels that need a quick, no-frills system.
• Properties with low reservation volume.
• Smaller hotels or motels with straightforward operations.
• Hotels that prefer vendor cost transparency upfront.

Not ideal if:

• You plan to scale or add advanced features.
• Your property benefits from extensive integrations.
• You require detailed reporting and analytics.

Edge: Not clearly indicated, but likely HotSoft for basic needs.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking a comprehensive, scalable PMS with advanced modules.
• Properties that require real-time data, revenue management, and guest CRM.
• Hotels in multiple regions needing multi-lingual support and multi-currency capabilities.
• Larger hotels, resorts, or groups aiming for operational automation.
• Teams that value strong support and regular system updates.

Not ideal if your hotel operates on a very tight budget or prefers a system with minimal features or customization options.

Bullets:

• Hotels looking for a flexible, cloud-based solution.
• Properties needing extensive third-party integrations.
• Hotels prioritizing revenue optimization and detailed analytics.
• Hotels in need of multi-property management.

Not ideal if:

• Your property is small with minimal operational complexity.
• You prefer on-premise software over cloud solutions.
• You need a system with very simple, essential features only.

Edge: Infor HMS

The Bottom Line for Hotels: HotSoft vs Infor HMS

HotSoft is a basic, traditional PMS targeting small properties with limited operational complexity. It lacks recent user feedback and advanced features, making it less viable for hotels seeking growth or sophisticated tools.

Infor HMS, with its 46 recent reviews, extensive feature set, and active support, is suited for hotels aiming for operational excellence and revenue growth. It offers a broad ecosystem of integrations and modules, making it more adaptable to evolving hotel needs.

Choose HotSoft if your hotel’s needs are minimal, your budget is tight, and simplicity is paramount. But if you want a system that supports growth, automation, and guest experience improvements, Infor HMS is the clear winner.

In conclusion, for most hotels looking to invest in a reliable, feature-rich, and well-supported PMS, Infor HMS provides the better value and confidence for current and future operations.