HOIST GROUP - HotSoft vs. myCloud Hospitality PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is essential for your hotel’s operational success. On one hand, HotSoft by HOIST GROUP offers a longstanding, versatile platform with extensive functionalities, but it suffers from a lack of recent reviews and a poor user rating. On the other, myCloud Hospitality PMS boasts a high rating based on nearly 100 recent reviews, emphasizing ease of use, support, and cloud-based features. With more recent feedback and higher scores, myCloud Hospitality PMS clearly provides a more reliable option for modern hoteliers.

Both products aim to streamline hotel operations, manage reservations, and improve guest experiences. However, their approaches differ significantly: HotSoft emphasizes comprehensive functionality within a traditional setup, whereas myCloud prioritizes ease of use, integrations, and modern features. Do you need a flexible, all-in-one solution or a user-friendly platform with advanced automation?

Is HotSoft by HOIST GROUP or myCloud Hospitality PMS Better for Hotels?

HotSoft by HOIST GROUP provides a traditional, feature-rich PMS that covers reservations, billing, housekeeping, and reporting. Yet, it has no recent reviews, no ratings, and a zero score in user satisfaction metrics, indicating limited current customer feedback and potentially outdated technology. Meanwhile, myCloud Hospitality PMS has accumulated 95 recent reviews with a high overall rating of 4.81 out of 5, coupled with a 9.03 NPS score, signaling strong customer approval and ongoing support.

While HotSoft may appeal to large, legacy hotel chains that value an integrated, comprehensive system, its lack of recent data makes it hard to assess current performance. Conversely, myCloud’s recent reviews highlight its user-friendly interface, cloud accessibility, and active support, making it more suitable for hotels seeking agility and modern features. Are you willing to consider a solution with uncertain current performance, or do you prefer an actively supported platform?

myCloud Hospitality PMS vs HotSoft: Which Should Your Hotel Choose?

If your hotel demands a modern, easy-to-use platform with rapid onboarding and robust integrations, go with myCloud Hospitality PMS. It’s designed for small to medium-sized hotels and chains, emphasizing automation, guest engagement, and cloud accessibility, making daily management more straightforward.

On the other hand, if your hotel relies on extensive, traditional functionalities and prefers a solution with a long history (despite no recent reviews), HotSoft might seem appealing—though its lack of recent user feedback makes it riskier. For most hotels aiming for modernity and active support, myCloud is the clear choice.

If your property needs quick setup, mobile features, and seamless third-party integrations, myCloud’s ecosystem will serve you better, especially given its recent positive reviews. HotSoft’s broader scope may be less relevant without current customer insights.

Is HotSoft or myCloud Easier to Use?

myCloud Hospitality PMS scores near perfect (4.79/5) for ease of use, with reviews praising its intuitive interface and quick staff onboarding. Multiple users mention how the platform simplifies daily operations and reduces training time, with some noting the system’s responsiveness and straightforward navigation.

In contrast, HotSoft has no recent user ratings, reviews, or feedback available, making it impossible to gauge its current usability. Given the positive feedback from myCloud users and its recent review count, the edge clearly goes to myCloud.

Edge: myCloud Hospitality PMS.

Which Has Better Features: HotSoft or myCloud Hospitality PMS?

myCloud offers an extensive suite of features—59 unique functionalities—including multi-currency, channel management, revenue management, online check-in, mobile keys, digital menus, integrated CRM, and automated night audits. Its capabilities are built to automate processes, enhance guest engagement, and provide detailed analytics.

HotSoft, by comparison, provides no distinct features listed, indicating its core functionalities are likely standard reservation, billing, and housekeeping tools. It lacks the breadth and modern automation options that myCloud provides, which are critical for today's dynamic hotel environment.

Edge: myCloud Hospitality PMS.

Which Has Better Customer Support: HotSoft or myCloud Hospitality PMS?

myCloud receives a customer support rating of 4.83/5, with recent reviews emphasizing prompt, helpful assistance and active engagement. Guests describe their support teams as “very responsive,” often resolving issues swiftly and making onboarding smooth.

HotSoft has no recent review data or support ratings available, leaving its customer support performance unclear. Given myCloud’s high support rating and recent positive feedback, it’s the more reliable choice for hotels that prioritize support and quick issue resolution.

Edge: myCloud Hospitality PMS.

Which Has More Integrations: HotSoft or myCloud Hospitality PMS?

myCloud boasts 29 verified integrations, including popular third-party solutions like Sage, Lybra Tech, Experience Hotel, and SiteMinder, facilitating seamless connectivity across systems. These integrations allow for streamlined operations, better revenue management, and expanded automation.

HOIST GROUP’s HotSoft provides no verified integration partners, limiting its ability to connect with essential tools modern hotels rely on. Without active integrations, your hotel may face increased manual work or system silos, making myCloud’s ecosystem a distinct advantage.

Edge: myCloud Hospitality PMS.

Which Do Hoteliers Rate Higher: HotSoft or myCloud Hospitality PMS?

myCloud’s recent reviews (three in the last six months) give it an average rating of 4.81/5, with users from various segments like boutique, resort, and independent hotels praising its user-friendliness, support, and efficiency. Its NPS score of 9.03 indicates high customer satisfaction and likelihood to recommend.

In contrast, HotSoft has no recent reviews, ratings, or feedback, which makes it impossible to determine current user sentiment. With recent, high ratings, myCloud clearly outperforms HotSoft in user satisfaction.

Edge: myCloud Hospitality PMS.

How Much Do HotSoft and myCloud Hospitality PMS Cost?

HotSoft's pricing details are not publicly available, leaving potential buyers uncertain about costs. Given its traditional setup, it may involve custom quotes or higher upfront investments.

myCloud Hospitality PMS costs $900.00 as a base price, with no mention of additional setup or recurring fees. It's a straightforward subscription model, making budgeting easier for small and medium-sized hotels.

What Type of Hotel Should Use HotSoft?

• Hotels that require a long-established, comprehensive system for reservations, billing, and reporting.
• Large, complex properties with dedicated IT teams managing legacy systems.
• Hotels that prioritize traditional functionalities over modern automation or cloud features.
• Properties with existing HotSoft infrastructure seeking continuity.

Not ideal if:

• You need quick deployment or modern automation features.
• Your property relies heavily on mobile, online check-in, or integrated guest engagement.
• You value active support and recent user reviews for reassurance.

What Type of Hotel Should Use myCloud Hospitality PMS?

• Small to medium-sized hotels and boutique properties aiming for easy management.
• Hotels seeking a cloud-based platform with rapid onboarding and accessible support.
• Properties that want to automate processes like check-in, payments, and guest communication.
• Hotels looking for integrations with OTAs, CRMs, and revenue tools.

Not ideal if:

• You operate a large, complex property that requires a highly customized legacy system.
• You prefer on-premise solutions over cloud-based platforms.
• Your hotel does not prioritize mobile or contactless features.

The Bottom Line for Hotels

HotSoft by HOIST GROUP is a traditional PMS with extensive features but lacks recent customer feedback, making it risky for hotels seeking modern solutions. Its broad capabilities may suit large, legacy properties with existing infrastructure, but it’s less suitable for hotels needing agility and active support.

myCloud Hospitality PMS shines with recent, highly positive reviews, offering a user-friendly, cloud-based platform packed with automation and integrations. It is ideal for small and medium-sized hotels aiming for efficient management, guest engagement, and revenue growth.

If you prioritize active support, modern automation, and a strong user community, myCloud is the clear choice. HotSoft may still appeal if your hotel needs deep, traditional functionalities and has the resources to manage an older system without recent customer feedback.