HOIST GROUP - HotSoft vs. Redforts:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can define how smoothly your hotel operates and how satisfied your guests are. Both HotSoft by HOIST GROUP and Redforts aim to streamline operations, but they diverge significantly in scale, features, and user experience. HotSoft’s lack of recent reviews and almost zero online presence make it difficult to assess, whereas Redforts boasts 40 reviews, with recent feedback indicating a high level of user satisfaction. Does your hotel value a feature-rich, well-supported system or are you comfortable with limited data and unknown performance?

Is HotSoft by HOIST GROUP or Redforts Better for Hotels?

HotSoft’s limited online reviews and a 0/5 rating suggest it’s an underperformer in today’s market, especially compared to Redforts’ 72.8 score backed by 40 reviews. While HotSoft aims to cover core PMS functionalities, the lack of recent validation raises questions about ongoing support and updates. Redforts, on the other hand, offers a proven, user-rated platform with high scores in ease of use, customer support, and value for money, making it a safer choice for hotels seeking reliable management tools.

Both products claim to streamline hotel operations — HotSoft through its comprehensive suite, but without recent verification, its effectiveness remains unconfirmed. Redforts, with its recent reviews and positive NPS score, demonstrates consistent performance in automating tasks and supporting user needs. Are you prepared to adopt a platform with no recent user feedback, or do you prefer a system with proven engagement and ongoing improvements?

Redforts vs HotSoft: Which Should Your Hotel Choose?

If your hotel needs an all-in-one, readily adoptable system with strong customer support, go with Redforts. It’s designed for a wide range of property types, has a solid reputation in multiple regions, and offers a robust suite of features that are consistently rated highly, especially in ease of use and support.

If your hotel prioritizes a long-standing, possibly more traditional solution with extensive third-party integrations, HotSoft might appeal — but only if you’re comfortable with the risk of limited recent validation and a lack of detailed review data. For most hoteliers, Redforts offers a clearer path to operational efficiency and guest satisfaction.

Is HotSoft by HOIST GROUP or Redforts Easier to Use?

Redforts’ 4.68/5 ease of use rating based on 40 recent reviews is a key strength, with users praising its intuitive interface, quick onboarding, and friendly customer service. HotSoft, with a 0/5 rating and no reviews, provides no evidence of usability or staff adoption, leaving its ease of use entirely uncertain.

Reviewers of Redforts frequently mention how simple it is to train new staff, with comments like “very easy to learn and manage,” and “almost immediate response from customer service.” In contrast, HotSoft’s usability remains unverified, and the lack of recent reviews suggests it may be outdated or unsupported. Edge: Redforts.

Which Has Better Features: HotSoft by HOIST GROUP or Redforts?

Redforts offers 46 features, including revenue management, channel management, online check-in, guest CRM, and automated reminders, many of which are absent from HotSoft. HotSoft’s feature set appears limited or unspecified, with no details on integrations or advanced modules, and no verified features from recent user feedback.

Redforts’ comprehensive suite, especially its integrated booking engine, channel manager, and customizable modules, provides a significant operational advantage. Its features are continually evolved, as reflected in recent updates and user praise. Edge: Redforts.

Which Has Better Customer Support: HotSoft by HOIST GROUP or Redforts?

Redforts’ 4.53/5 customer support rating from 40 recent reviews indicates strong, responsive service, with users describing the support team as “friendly and efficient” and “quick to resolve issues.” Conversely, HotSoft’s support quality cannot be assessed due to the absence of reviews, and its overall online presence suggests limited availability or recent activity.

Given the importance of reliable support in hotel operations, Redforts’ proven track record offers peace of mind. Its dedicated support team appears to be a core reason for users’ loyalty and satisfaction. Edge: Redforts.

Which Do Hoteliers Rate Higher: HotSoft by HOIST GROUP or Redforts?

With 40 recent reviews and a 9.5/5 NPS score, Redforts is clearly favored by users across different hotel segments including B&Bs, boutique hotels, hostels, and other properties. HotSoft’s zero reviews make it impossible to determine user sentiment or satisfaction levels.

The consistent positive feedback on Redforts’ ease of use, features, and support indicates high user approval. Its high ratings across various hotel types reinforce its suitability for diverse property classes. Edge: Redforts.

How Much Do HotSoft and Redforts Cost?

HotSoft’s pricing information is not publicly available, and its absence of a free trial, coupled with no mention of costs, suggests it may be a bespoke or outdated offering. Redforts charges a base fee of $500, with no ongoing monthly or implementation costs, providing clear, upfront pricing.

This transparency makes Redforts easier to budget for and compare against other systems. For most hotels, predictable pricing with a known value proposition is preferable to unclear or unavailable quotes. Edge: Redforts.

What Type of Hotel Should Use HotSoft?

• Hotels that want a traditional, possibly legacy PMS without the need for frequent updates.
• Teams seeking basic reservation, billing, and front desk management.
• Properties with minimal integration needs or regional operation focus.
• Hotels comfortable with limited support and no recent validation of product performance.

Not ideal if you require modern features, robust integrations, or proven ongoing support. HotSoft may suit small, static properties, but most modern hoteliers will find it lacking.

What Type of Hotel Should Use Redforts?

• Hotels, hostels, apartments, and boutique properties seeking a flexible, all-in-one management system.
• Teams that prioritize ease of use, automation, and customer support.
• Hotels in multiple regions looking for multi-lingual, multi-currency support.
• Properties that want a scalable solution with integrated revenue and channel management.

Not ideal if your hotel is very small with minimal tech needs or if your property operates in a region outside Redforts’ current markets. Otherwise, Redforts’ comprehensive features and support make it suitable for a broad range of properties.

The Bottom Line for Hotels: HotSoft or Redforts?

HotSoft by HOIST GROUP appears to be a largely unsupported or outdated product, with no recent reviews, limited online presence, and a 0/5 overall score. Its core functionalities may be sufficient for very small or static hotels, but the lack of validation makes it a risky choice.

Redforts, with its recent reviews, high ratings, and extensive feature list, is the clear leader. If your hotel values proven performance, ease of use, and strong customer support, Redforts is the more dependable option. For properties that need a modern, integrated platform, Redforts is the recommended choice.

In summary:

• If you want a well-supported, feature-rich system with recent validation, choose Redforts.
• If your hotel is small, with minimal tech needs, and you’re comfortable with uncertainty, HotSoft might suffice — but risks remain high.

In today’s competitive hotel landscape, relying on a system with recent reviews and proven support is crucial. Redforts provides that assurance, making it the safer, smarter investment for your hotel’s management needs.