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HOIST GROUP - HotSoft vs. RMS:
Which Is Right for You?
TLDR
We analyzed 326 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
RMS shines in support and onboarding help — especially for vacation rental properties (4.4/5), with exclusive features like Payment processing and Revenue management module.
How Does HOIST GROUP - HotSoft Compare to RMS?
Side-by-side ratings based on 326 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 326 |
What Are the Pros and Cons of HOIST GROUP - HotSoft vs RMS?
After analyzing 326 verified reviews, HOIST GROUP users most value its , while RMS users highlight support and onboarding help, ease of use and operational efficiency, reporting and custom report writer. Click any theme to see what reviewers say.
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Support and onboarding help
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Ease of use and operational efficiency
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Reporting and custom report writer
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Reservation and booking management
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Billing, invoicing, and account handling
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POS and guest activity integration
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Mobile access and remote usability
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HOIST GROUP vs RMS: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | HOIST GROUP |
RMS
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #7 149 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #8 102 reviews |
| Large (75-199 rooms) ▾ | — | #10 17 reviews |
| X-Large (200+ rooms) ▾ | — | #7 9 reviews |
By Property Type
| Segment | HOIST GROUP |
RMS
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|---|---|---|
| Boutique ▾ | — | #11 106 reviews |
| Luxury ▾ | — | #12 60 reviews |
| Branded / Chain ▾ | — | #10 51 reviews |
| Extended Stay ▾ | — | #3 68 reviews |
By Region
| Segment | HOIST GROUP |
RMS
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| North America ▾ | — | #11 64 reviews |
| Europe ▾ | — | #22 24 reviews |
| Asia Pacific ▾ | — | #13 11 reviews |
| Middle East ▾ | — | #8 7 reviews |
Is HOIST GROUP - HotSoft or RMS Better for Hotels?
HOIST GROUP - HotSoft and RMS serve the hotel property management system (PMS) market but diverge sharply in their market presence, feature depth, and customer feedback. HOIST GROUP - HotSoft currently lacks verified user reviews on Hotel Tech Report and has no publicly available pricing or integration data, leaving its operational impact unverified by hotel operators. RMS, by contrast, maintains 326 reviews averaging 4.2/5 overall and serves a diverse global portfolio of approximately 6,000 properties in 23 countries, including hotels, motels, resorts, and RV parks.
Both products aim to centralize core hotel operations—reservations, housekeeping, billing, reporting—to reduce administrative burden and improve guest experiences. However, RMS’s extensive feature set and verified global footprint position it as a proven solution for hotels and multi-property groups needing scalable, configurable PMS capabilities. HOIST GROUP - HotSoft, with no visible market traction or user ratings, cannot be evaluated beyond vendor claims. For properties requiring a reliable, well-reviewed PMS platform today, RMS offers validated operational benefits.
HOIST GROUP - HotSoft vs RMS: Which Should Your Hotel Choose?
If you operate a hotel or multi-property group in North America, Europe, or Asia Pacific and require a PMS proven to scale and integrate widely, RMS is the clear choice based on 326 verified reviews and 118 verified integrations. Hotels in segments such as motels (20% of RMS users), boutique hotels (8%), resorts (9%), and serviced apartments (7%) rate RMS consistently around 4.2/5 or higher, indicating broad suitability. RMS’s case studies show it supports rapid onboarding (9 days for Lafayette Hotels’ 26 properties) and operational efficiency gains like 40% automated payments and 18 hours saved daily at City Break Apartments.
If you are a small, independent hotel without extensive technical requirements or integration needs and are considering HOIST GROUP - HotSoft, recognize that no verified reviews or real-world performance data are available to confirm its effectiveness or ease of use. Hotels without a strong appetite for risk or a willingness to pilot unproven software should prefer RMS. The lack of pricing transparency and integration data for HotSoft further limits its fit for properties that need a PMS with a clear total cost of ownership and ecosystem compatibility.
Is HOIST GROUP - HotSoft or RMS Easier to Use?
RMS has an ease of use rating of 4.3/5 and onboarding of 4.1/5 across 326 reviews, reflecting strong usability and manageable learning curves even in multi-property settings. Reviewers highlight RMS’s straightforward reservation chart and generally positive staff adoption, although some note complexities with rate entry and refund processes. There are requests for enhanced learning resources, but overall staff adapt well with vendor support.
HOIST GROUP - HotSoft has no available user reviews on Hotel Tech Report, so ease of use cannot be empirically assessed. Operator feedback is missing, meaning any conclusions rely solely on vendor claims about usability and interface design.
Edge: Even.
Which Has Better Features: HOIST GROUP - HotSoft or RMS?
RMS offers a wide-ranging feature set with 74 unique hotel-relevant capabilities absent from HOIST GROUP - HotSoft’s public profile. These include an integrated central reservation system (CRS), channel manager, booking engine, payment processing, housekeeping and task management modules, guest CRM, revenue management tools with RevPAR and ADR reports, POS integration, multi-currency and multi-lingual support, and digital guest registration with ID scanning. These features support everything from front desk workflows to revenue optimization and guest engagement.
HOIST GROUP - HotSoft currently shows zero unique features listed on Hotel Tech Report and no verified feature set to compare directly. This lack of transparency and detail means RMS dominates feature breadth and operational impact, enabling hotels to automate and centralize complex workflows unavailable in HotSoft.
Edge: RMS.
Which Has Better Customer Support: HOIST GROUP - HotSoft or RMS?
RMS scores a 4.5/5 in customer support and 4.1/5 for onboarding from 326 reviews. Reviewers consistently praise the support team’s knowledge, responsiveness, and patience, citing specific agents who provide detailed follow-up and training. There are occasional notes about slow responses from account managers and the need for updated help center materials, but these are balanced by multiple positive testimonials and case studies highlighting smooth onboarding.
HOIST GROUP - HotSoft has no reviews reporting on support responsiveness or onboarding quality. Without user feedback, it is impossible to verify vendor claims or assess support consistency.
Edge: Even.
Which Has More Integrations: HOIST GROUP - HotSoft or RMS?
RMS boasts 118 verified integrations spanning channel managers (Booking.com), revenue management systems (IDeaS), payment gateways, POS systems, and guest experience tools (OpenKey, UpsellGuru). This ecosystem supports hotels requiring comprehensive connectivity for distribution, payment processing, marketing, and operational analytics. HOIST GROUP - HotSoft currently lists zero verified integrations, indicating limited or unverified partner connectivity.
Hotels relying on broad third-party integrations or operating multi-property portfolios will find RMS’s extensive partner network indispensable. HOIST GROUP - HotSoft’s integration gap limits its suitability for hotels seeking a connected technology stack.
Edge: RMS.
Which Do Hoteliers Rate Higher: HOIST GROUP - HotSoft or RMS?
No verified reviews exist for HOIST GROUP - HotSoft on Hotel Tech Report, so no rating data is available. RMS holds a solid overall rating of 4.2/5 across 326 reviews, with 7 reviews in the last 6 months. The recent review volume is down 54% compared to the previous two-year average, signaling a sharp drop in review activity that may affect the currency of ratings.
RMS receives consistent scores across hotel segments, including 4.3/5 for Bed & Breakfasts (94 reviews), 4.3/5 for City Center Hotels (55 reviews), and 4.4/5 for RV Parks & Campgrounds (78 reviews), demonstrating broad satisfaction. The last 6 months’ rating is not calculated due to insufficient recent reviews.
Edge: Even.
How Much Do HOIST GROUP - HotSoft and RMS Cost?
HOIST GROUP - HotSoft does not publish pricing on Hotel Tech Report. There is no information on base price, implementation fees, or subscription models.
RMS lists a base price of $800.00 but no published per-room or flat monthly fees. Implementation is included without additional charges, and no free trial is offered.
The lack of transparent pricing from HOIST GROUP - HotSoft complicates direct cost comparisons and budgeting for buyers, while RMS offers a clear starting price point.
What Type of Hotel Should Use HOIST GROUP - HotSoft?
- Hotels that prioritize a single integrated platform for core PMS functions such as reservations, housekeeping, and billing, assuming HotSoft meets these needs operationally (based on vendor claims).
- Small independent properties willing to pilot a less proven PMS solution due to lack of verified user data.
- Teams without immediate need for extensive third-party integration or multi-property management.
- Properties with limited budgets or willingness to negotiate pricing privately, given no public pricing.
Not ideal if:
- Hotels requiring broad third-party integrations or channel management.
- Properties needing verified user feedback for risk mitigation.
- Multi-property groups looking for scalable, configurable PMS.
- Hotels seeking transparent pricing and proven onboarding processes.
What Type of Hotel Should Use RMS?
- Hotels and motels across North America, Europe, and Asia Pacific valuing a proven PMS with 326 verified reviews scoring 4.2/5 overall.
- Multi-property operators needing scalable, configurable workflows and rapid onboarding, supported by case studies showing deployment in under 9 days.
- Properties requiring extensive integrations with channel managers, revenue management tools, and payment processors (118 verified partners).
- Hotels looking for robust reporting, guest CRM, and housekeeping modules integrated into one platform.
- Resorts, serviced apartments, RV parks, and boutique hotels demonstrated in RMS’s user base and review segments.
Not ideal if:
- Hotels looking for a simplified PMS with minimal features (some reviewers mention RMS complexity).
- Properties desiring a free trial or transparent per-room pricing (RMS has no trial and a base price only).
- Businesses needing continuous recent user feedback (RMS’s review volume has dropped 54% in the last 6 months).
- Users prioritizing flawless, out-of-the-box POS integration (some reviews call for improvement in POS connectivity).
HOIST GROUP - HotSoft vs RMS: The Bottom Line for Hotels
HOIST GROUP - HotSoft and RMS diverge fundamentally in market presence, verified user validation, and technological depth. RMS is a well-established platform with over 6,000 properties globally, 326 verified reviews averaging 4.2/5, and 118 integrations supporting comprehensive hotel operations. HOIST GROUP - HotSoft has no verified user reviews, no pricing transparency, and no listed integrations, leaving its real-world impact unproven.
Choose HOIST GROUP - HotSoft only if you seek a PMS with a clean slate and are comfortable with unverified vendor claims, possibly for a small property with limited integration needs. Choose RMS if your property requires a proven, scalable PMS with integrated channel management, detailed reporting, and strong customer support, evidenced by extensive verified user feedback and case studies showing rapid onboarding and operational improvements.
While RMS’s recent review volume has declined sharply—7 reviews in the last 6 months versus a prior average of 15.3 per 6 months—its all-time ratings remain consistent across diverse hotel segments. This drop in recent review activity warrants consideration but does not negate RMS’s established position as a robust PMS platform.
How Much Do HOIST GROUP - HotSoft and RMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| HOIST GROUP |
RMS
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| Starting Price | — | From $800/mo |
Feature Comparison: HOIST GROUP - HotSoft vs RMS
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature | HOIST GROUP |
RMS
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| EPoS | ||
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Spa
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| Spa & Wellness Module |
Real-World Results: HOIST GROUP vs RMS by Business Goal
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
City Break Apartments
Mid-Size
"RMS has changed how we think about growth. For the first time, we could see exactly which districts were most profitable and where we should be focusing our energy — and our invest..."
No published case study for this goal yet.
Lafayette Hotels
Mid-Size
"When you manage 26 properties, speed and control are everything. With RMS, I can update rates, policies, or form letters instantly across the group. That kind of centralization let..."
No published case study for this goal yet.
The Nare
Small
"RMS has helped us strengthen what makes The Nare special: our connection with guests. It gives our team the knowledge they need to offer a genuinely personal experience, and we see..."
HOIST GROUP vs RMS: The Bottom Line
What hoteliers love
Reviewers consistently praise RMS support for being fast, knowledgeable, and proactive when issues arise. Many say the team helps them resolve problem... Reviewers consistently praise RMS support for being fast, knowledgeable, and proactive when issues arise. Many say the team helps them resolve problems quickly and keeps them informed, which reduces downtime and makes the platform easier to adopt and operate.
Users repeatedly say RMS is straightforward to learn and navigate, which helps staff work faster and with fewer mistakes. Hotels appreciate that the s... Users repeatedly say RMS is straightforward to learn and navigate, which helps staff work faster and with fewer mistakes. Hotels appreciate that the system centralizes daily tasks and makes property operations smoother, especially for teams that want an all-in-one platform without added complexity.
Users frequently mention RMS’s reporting depth, saying it helps them monitor revenue, operations, and property performance. At the same time, several... Users frequently mention RMS’s reporting depth, saying it helps them monitor revenue, operations, and property performance. At the same time, several reviews ask for easier customization, more filters, and less technical report creation so teams can build exactly the reports they need without recreating them from scratch.
Where hoteliers push back
Many reviewers highlight RMS for simplifying invoicing, account management, direct debit, statements, and bill-to-room workflows. It is especially val... Many reviewers highlight RMS for simplifying invoicing, account management, direct debit, statements, and bill-to-room workflows. It is especially valued in more complex billing environments, though some users want more flexibility around invoices, AR routing, receipts, and handling split charges or long-stay accounts.
A smaller set of reviews call out the need for tighter integration with POS systems and better tracking of guest activities. These users want RMS to c... A smaller set of reviews call out the need for tighter integration with POS systems and better tracking of guest activities. These users want RMS to connect more deeply with on-property spend and experience management so the PMS can support more complete guest billing and service coordination.
Unique capabilities
Frequently Asked Questions About HOIST GROUP - HotSoft vs RMS
Can HOIST GROUP - HotSoft replace RMS?
It depends on your requirements. HOIST GROUP - HotSoft and RMS share many core Property Management Systems features, but each has unique capabilities. HOIST GROUP - HotSoft offers 0 verified integration partners, while RMS offers 118. Review the feature comparison above to see where they differ before switching.
Do HOIST GROUP - HotSoft or RMS offer a free plan?
HOIST GROUP - HotSoft: No. RMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank HOIST GROUP - HotSoft and RMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HOIST GROUP has an HT Score of 0 and RMS has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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