HOIST GROUP - HotSoft vs. RMS:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical for your hotel’s operational efficiency and guest satisfaction. HotSoft by HOIST GROUP and RMS are two contenders, but their market presence, features, and support vary greatly. HotSoft is a lesser-known player with limited reviews and no recent feedback, while RMS boasts over 290 reviews, with recent ones from the last six months. Given the strength of recent user feedback and extensive functionality, RMS is the more reliable choice for your hotel.

Both products aim to streamline reservations, front desk operations, billing, and reporting, but they diverge in maturity, integration options, and global reach. Will you prioritize the more established, feature-rich system or consider a niche solution with limited feedback? Let’s compare the two to help you decide.

Is HotSoft by HOIST GROUP or RMS better for hotels?

HotSoft by HOIST GROUP offers a traditional property management experience, focusing on core operations like reservations, billing, and housekeeping, within an integrated platform. RMS, on the other hand, is a cloud-based system with a broad suite of over 70 features, including dynamic reporting, guest portals, and extensive integrations.

While HotSoft claims to streamline hotel operations, it has no recent reviews to validate performance, unlike RMS, which has 293 reviews, 20 from the last six months, and an overall rating of 4.56/5. RMS users praise its ease of use and robust feature set, whereas HotSoft remains relatively untested in current hotel markets.

HotSoft’s market presence appears limited, with no regional data or recent customer feedback, making it difficult to assess its ongoing support or scalability. RMS’s proven global footprint across 22 countries and positive recent reviews suggest it’s more adaptable to different hotel types.

Do you want a proven, well-supported system or an unverified option that might not meet your current needs? This comparison favors RMS based on recent performance data.

RMS vs HotSoft: Which should your hotel choose?

If your hotel needs a feature-rich, scalable PMS that can handle complex operations, RMS is the clear choice. Its extensive suite includes integrated channel management, booking engine, revenue management, and guest CRM, making it ideal for properties aiming to grow or streamline multiple functions in one system.

HotSoft may appeal if your hotel prioritizes simplicity and core operational features without the need for extensive integrations or advanced tools. However, with no recent reviews or detailed feature list available, it’s hard to recommend HotSoft for hotels looking for proven scalability or modern automation.

For boutique hotels or properties that need quick, straightforward management, HotSoft could suffice, but for most mid-sized and larger hotels, RMS offers proven reliability, extensive support, and a comprehensive set of tools.

If your hotel prioritizes operational depth and future growth potential, RMS is the safer bet. HotSoft’s lack of recent feedback makes it a risky choice for current hotel needs.

Is HotSoft or RMS easier to use?

RMS scores a 4.28 out of 5 for ease of use, supported by recent reviews highlighting its user-friendly interface and straightforward onboarding process. Users mention that RMS data dashboards and booking charts are intuitive, allowing staff to adopt the system with minimal disruption.

In contrast, HotSoft’s interface has no recent feedback, but historically, it’s been a traditional desktop system, potentially requiring more training and adaptation. With no recent reviews, its usability remains unverified, especially compared to RMS’s modern, cloud-based platform.

Recent RMS reviews commend its quick setup, with some users noting that their staff transitioned smoothly. HotSoft’s lack of recent user feedback leaves its ease of onboarding and daily operation uncertain.

Edge: RMS.

Which has better features: HotSoft or RMS?

RMS offers a comprehensive feature set with 74 functionalities, including integrated CRS, online support, payment processing, booking engine, guest CRM, revenue management, and more. Its extensive capabilities support complex multi-property management, automation, and detailed reporting, making it suitable for larger or expanding hotels.

HotSoft, with no documented features beyond core operations, appears to lack the depth RMS provides. Its limited feature set suggests it’s more suited for small hotels needing basic management tools rather than advanced automation or multi-channel integrations.

Given RMS’s detailed feature list, including native channel management, guest portals, and revenue tools, it clearly surpasses HotSoft’s offering.

Edge: RMS.

Which has better customer support: HotSoft or RMS?

RMS has a solid support rating of 4.48/5, with recent reviews praising its quick responsiveness and knowledgeable staff, especially in resolving trust accounting issues and onboarding new properties. Users frequently mention proactive support, making it a dependable partner.

HotSoft’s support data is unavailable, and its lack of recent reviews makes it impossible to assess current customer service quality. Historically, smaller or less well-known systems tend to have less responsive support, which could be a concern.

Given RMS’s recent high ratings and positive feedback, it clearly offers better support for your hotel’s ongoing needs.

Edge: RMS.

Which has more integrations: HotSoft or RMS?

RMS boasts 112 verified integrations, including third-party booking engines, payment gateways, and channel managers. It supports extensive partner options like Criton, Sage, STR, and HiJiffy, enabling a flexible, connected management environment.

HotSoft has no confirmed integrations listed, which suggests limited or no third-party connectivity. This limitation could hinder your ability to expand or connect with other systems as your hotel scales.

If seamless integration with existing and future tools is vital, RMS provides a significant advantage here.

Edge: RMS.

Which do hoteliers rate higher: HotSoft or RMS?

RMS benefits from 293 reviews, with a 4.56/5 overall rating and recent feedback emphasizing ease of use, support, and feature depth. Hotels of various sizes, from boutique to resorts, report high satisfaction levels.

HotSoft has no recent reviews or ratings, making it difficult to gauge user satisfaction. Its limited feedback suggests it’s not widely adopted or trusted in the current market.

Based on recent reviews and strong ratings, RMS is the preferred choice for hoteliers seeking reliable, highly-rated software.

Edge: RMS.

How much do HotSoft and RMS cost?

HotSoft’s pricing information is unavailable, which is common for smaller or less transparent vendors. In contrast, RMS charges a base price of $800 for implementation, with no free tier or trial, indicating a straightforward, predictable cost structure.

While RMS’s price may seem high, it reflects its extensive feature set and support. HotSoft’s lack of transparent pricing makes it difficult to compare value directly, but given the lack of recent reviews, the investment in RMS is likely more justifiable.

What type of hotel should use HotSoft?

• Hotels that need a simple, straightforward PMS for basic reservations, billing, and housekeeping.
• Small boutique properties with minimal channel management needs.
• Hotels prioritizing ease of implementation over advanced automation.
• Properties with limited budgets seeking a basic system without extensive integrations.
• Hotels that do not plan to scale rapidly or require multi-property management.

Not ideal if your hotel aims for growth, complex operations, or integrated guest experiences, as HotSoft’s capabilities and recent market presence appear limited.

What type of hotel should use RMS?

• Hotels seeking a complete, scalable PMS with over 70 features, including revenue management and integrated channel management.
• Multi-property groups requiring centralized control and automation.
• Hotels prioritizing real-time insights, guest engagement, and digital tools.
• Hotels in various regions, especially those needing multi-lingual and multi-currency support.
• Properties that value ongoing support, updates, and extensive integrations.

Not ideal if your hotel operates on a very tight budget or only needs basic reservation and billing functions, as RMS’s advanced features come at a higher price point and complexity.

RMS vs HotSoft: The Bottom Line for Hotels

RMS and HotSoft serve different segments of the hotel industry. RMS’s extensive feature set, recent positive reviews, and global presence position it as the more reliable, scalable choice for modern hoteliers. HotSoft’s limited recent market feedback and narrower functionality make it suitable only for very small properties with minimal operational needs.

If your hotel is looking to grow, improve efficiency, and deliver a better guest experience, RMS offers a proven, comprehensive platform. HotSoft may serve smaller hotels with basic needs, but the lack of recent feedback makes it a risky investment today.

For hotels wanting a future-proof, well-supported PMS, RMS is the clear winner. HotSoft’s future support and performance remain uncertain, and its lack of recent reviews is a significant concern.