Hop PMS vs. protel PMS (by Planet):
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical for your hotel's efficiency, guest experience, and revenue. You’re evaluating Hop PMS by Hop Software and protel PMS by Planet, both designed to streamline operations but with distinct differences in features, support, and market presence. Your decision hinges on what your hotel needs most—be it extensive integrations, ease of use, or advanced automation. Which platform will truly elevate your property?

Is Hop PMS or protel PMS Better for Hotels?

Hop PMS positions itself as an all-in-one, budget-friendly cloud platform aiming to simplify hotel management with key features like a booking engine, channel management, and integrated payments. In contrast, protel PMS offers a robust, highly customizable system with over 1,200 integrations, supporting complex multi-property environments and advanced automation.

While Hop focuses on reducing expenses and increasing direct bookings with a straightforward interface, protel emphasizes scalability, flexibility, and detailed process automation for larger or more intricate hotel operations. Do you prioritize simplicity and direct booking growth or extensive customization and integration?

Hop PMS vs protel PMS: Which Should Your Hotel Choose?

If your hotel needs a cost-effective, easy-to-implement solution with core features to manage small to mid-sized properties, Hop PMS is the better fit. Its cloud-based platform with a guest app and online check-in simplifies daily operations without overwhelming your team.

If your hotel requires a highly adaptable system capable of supporting multiple locations, complex workflows, and extensive integrations, protel is the superior choice. Its extensive features like rate management, shift planning, and multi-currency support cater to larger, more sophisticated properties. For a hotel prioritizing quick deployment and straightforward usability, Hop wins; for those seeking comprehensive control and scalability, go with protel.

Is Hop PMS or protel PMS Easier to Use?

Hop PMS boasts a streamlined, intuitive interface designed for quick onboarding, with a high ease-of-use rating from users who praise its straightforward navigation. Many reviewers highlight that new staff can grasp the platform within days, enabling rapid adoption.

Protel PMS also scores well in usability, with a user-friendly interface appreciated by many seasoned hoteliers. However, some reviews note that its extensive features can create a learning curve for new users, especially in more complex setups. Edge: Hop PMS.

Which Has Better Features: Hop PMS or protel PMS?

Hop PMS offers 8 features unique to its platform, including a channel manager, EPoS, automated night audit, mobile app, tablet/kiosk check-in, guest app, online check-in, and lobby kiosk—features tailored for small to mid-sized hotels seeking automation and convenience.

Protel PMS provides 23 features exclusive to its platform, such as multi-lingual support, guest CRM, integrated ID & passport scanner, digital registration, rate management, rules-based room assignments, and automated space optimization—making it suitable for large, complex operations.

While Hop’s features are sufficient for streamlined management, protel’s broader suite supports diverse, multi-property environments. Edge: protel PMS.

Which Has Better Customer Support: Hop PMS or protel PMS?

Hop PMS has no reviews in the last six months, making support performance difficult to assess, though its low overall rating suggests room for improvement.

Protel PMS benefits from a global support team, rated 3.95/5, with 24/7 assistance and multilingual specialists. Recent reviews praise their responsiveness, with Hôtel Paris Bastille noting faster check-in workflows thanks to support, but some users still cite slow response times and bugs post-acquisition by Planet.

Edge: protel PMS.

Which Has More Integrations: Hop PMS or protel PMS?

Protel PMS outperforms in integrations, with over 1,200 verified partners, including major systems like GuestRevu, SiteMinder, and Omnibees. Shared integrations also include prominent channel managers and payment providers, enabling extensive connectivity.

Hop PMS has 7 verified partners, including WuBook, Userguest, and Aven Hospitality, with fewer options to connect external systems. For hotels relying heavily on third-party integrations, protel offers a clear advantage.

Edge: protel PMS.

Which Do Hoteliers Rate Higher: Hop PMS or protel PMS?

Currently, protel PMS boasts a higher overall rating of 4.11/5 based on 105 reviews, with recent feedback emphasizing reliability, extensive functionality, and support. Independent hotels and larger resorts seem to rate it favorably, especially those needing multi-property management.

Hop PMS’s reviews are scarce, with no recent reviews or ratings, reflecting lower confidence in its performance. Hotels that value proven, well-supported systems are more likely to favor protel.

Edge: protel PMS.

How Much Do Hop PMS and protel PMS Cost?

Hop PMS does not publicly disclose pricing, implying a custom quote based on hotel size and needs, likely making it more flexible or budget-friendly.

Protel PMS charges a base fee of $500, with no mention of discounts or tiered pricing. Its cost structure suggests a premium product designed for larger or more complex hotels that need extensive features.

What Type of Hotel Should Use Hop PMS?

• Hotels that operate small to mid-sized properties and need a simple, cloud-based PMS for daily management.
• Teams that prioritize quick onboarding, minimal training, and straightforward automation.
• Hotels seeking to increase direct bookings through integrated booking engines.
• Properties with limited IT resources, aiming for an affordable, easy-to-use solution.

Not ideal if your hotel manages multiple locations or requires advanced automation and customization, as Hop’s features may be limited.

What Type of Hotel Should Use protel PMS?

• Large hotels, resorts, or multi-property groups needing detailed automation, complex workflows, and extensive customization.
• Teams that require multi-lingual, multi-currency support, and integrated guest profiles.
• Hotels that depend on a broad ecosystem of integrations and third-party applications.
• Properties looking for a scalable platform that supports growth and sophisticated revenue management.

Not ideal if your hotel is small, with simple operations, and prefers a more straightforward system with fewer integrations.

protel PMS vs Hop PMS: The Bottom Line for Hotels

The core difference lies in scope and complexity: Hop PMS offers a simplified, budget-friendly solution for small to medium hotels, while protel provides a comprehensive, flexible platform suited for larger, multi-property operations.

Choose Hop PMS if your hotel needs quick deployment, ease of use, and basic automation at a lower price point. Its limited feature set makes it ideal for properties that don’t require extensive customization or integrations.

Opt for protel PMS if your hotel operates across multiple locations or requires advanced automation, integrations, and scalability. Its extensive feature set and support ecosystem make it the best choice for large or complex hotel portfolios.

In summary, for hotels seeking proven reliability, extensive integrations, and scalability, protel is the clear leader. For hotels prioritizing simplicity and cost-effectiveness, Hop PMS may suffice, but its lack of recent reviews and lower ratings suggest caution.