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Hop PMS vs. RMS:
Which Is Right for You?
TLDR
We analyzed 322 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Hop Software shines .
RMS shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Guest CRM and Guest profiles.
How Does Hop PMS Compare to RMS?
Side-by-side ratings based on 322 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 322 |
What Are the Pros and Cons of Hop PMS vs RMS?
After analyzing 322 verified reviews, Hop Software users most value its , while RMS users highlight technical support and learning resources, scalability and feature depth, trust accounting support. Click any theme to see what reviewers say.
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Technical Support and Learning Resources
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Scalability and Feature Depth
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Trust Accounting Support
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Online Channel Management
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Booking Engine and Mobile Interface
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Report Writer Flexibility
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POS System Integration
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Hop Software vs RMS: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | — | #7 147 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #8 102 reviews |
| Large (75-199 rooms) ▾ | — | #8 14 reviews |
| X-Large (200+ rooms) ▾ | — | #7 8 reviews |
By Property Type
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| Boutique ▾ | — | #11 100 reviews |
| Luxury ▾ | — | #13 57 reviews |
| Branded / Chain ▾ | — | #9 50 reviews |
| Extended Stay ▾ | — | #3 65 reviews |
By Region
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| North America ▾ | — | #11 63 reviews |
| Europe ▾ | — | #23 20 reviews |
| Asia Pacific ▾ | — | #12 10 reviews |
| Middle East ▾ | — | #8 7 reviews |
The Decision
Choosing the right property management system (PMS) is crucial for streamlining operations, boosting revenue, and enhancing guest satisfaction. Both Hop PMS by Hop Software and RMS aim to deliver these outcomes, but they differ significantly in features, support, and market presence. With more recent reviews and a larger user base, RMS currently holds a stronger position. Which platform will best meet your hotel’s specific needs?
Is Hop PMS or RMS Better for Hotels?
Hop PMS and RMS both address core hotel management issues like reservations, guest profiles, and channel distribution. However, RMS offers a broader feature set, including advanced guest CRM, multi-lingual support, and integrated POS, which are absent in Hop Software. RMS’s extensive integrations and higher review count (293 reviews with recent feedback) provide a more reliable gauge of performance. Are you prioritizing a more comprehensive system or a simplified, cost-effective solution?
RMS vs Hop PMS: Which Should Your Hotel Choose?
If your hotel needs a highly scalable platform with extensive automation, guest management, and multi-channel capabilities, RMS is the logical pick. Its strong focus on operational depth and international presence make it ideal for larger or complex properties. Conversely, if your team prefers a simpler, more budget-friendly system with fewer features and a straightforward setup, Hop PMS may be sufficient, though its review volume and recency are limited.
For properties seeking proven scalability and rich functionality, RMS outperforms Hop. If your hotel is small, regional, or just starting out, Hop could be a practical choice. But RMS’s larger footprint and recent positive reviews suggest it’s better suited for evolving or multi-property portfolios.
Is Hop PMS or RMS Easier to Use?
RMS’s 4.28/5 ease of use rating and positive recent reviews indicate a user-friendly experience, especially for teams already familiar with PMSs. Customers praise RMS for its intuitive booking chart and helpful support staff, with comments like “very helpful and friendly” from users. Hop PMS’s complete absence of reviews and ratings makes it impossible to assess its usability; its review score is 0/5, implying no recent or credible feedback.
Edge: RMS.
Which Has Better Features: Hop PMS or RMS?
RMS offers 43 features, including guest CRM, multi-currency support, integrated POS, group booking engines, digital registration, and comprehensive reporting, none of which are available in Hop PMS. Hop’s lack of additional features limits its scope, especially for properties needing multi-lingual support or complex integrations. RMS’s feature depth supports both small properties and large hotel groups, giving it a competitive edge.
Edge: RMS.
Which Has Better Customer Support: Hop PMS or RMS?
RMS’s 4.48/5 support rating and recent reviews affirm its strong customer service and onboarding assistance. Users commend its prompt, helpful, and knowledgeable support team, with comments like “support team is proactive and supportive.” Hop PMS’s review history is nonexistent, making it impossible to evaluate support quality. RMS’s established reputation and recent feedback favor its support services.
Edge: RMS.
Which Has More Integrations: Hop PMS or RMS?
RMS boasts 112 verified partners, including major channel managers, PMS integrations, and property solutions, compared to Hop Software’s 7 verified partners. Shared integrations like SiteMinder and RoomPriceGenie benefit both, but RMS’s diverse and extensive ecosystem provides more options for connecting to existing systems. If your hotel relies on multiple tools, RMS’s larger integration network offers greater flexibility.
Edge: RMS.
Which Do Hoteliers Rate Higher: Hop PMS or RMS?
RMS’s 4.56/5 overall rating and 86% likelihood to recommend, based on 293 reviews, reflect high customer satisfaction, especially among boutique and resort properties. Recent reviews highlight ease of use, support, and feature richness. Hop PMS, with no recent reviews or ratings, cannot be meaningfully compared; its absence suggests a lack of recent customer feedback or market presence.
Edge: RMS.
How Much Do Hop PMS and RMS Cost?
Hop PMS’s pricing information is unavailable, indicating either a custom quote or that it may not be transparent for prospective buyers. RMS charges a flat monthly fee of $800, with no free trial offered. For budget-conscious hotels, RMS might seem costly initially, but its feature set justifies the investment, especially considering the proven support and scalability.
What Type of Hotel Should Use Hop PMS?
- Hotels that prefer a straightforward, budget-conscious system with minimal features.
- Small properties or single-location hotels seeking basic management tools.
- Teams that want an easy-to-implement solution without complex integrations.
- Not ideal if your hotel requires extensive automation, multi-property support, or advanced CRM features.
What Type of Hotel Should Use RMS?
- Hotels that need a scalable platform supporting multiple properties or complex operations.
- Resorts, boutique hotels, or properties with high guest interaction demands.
- Teams seeking deep automation, integrated POS, and detailed reporting.
- Not ideal if your hotel is very small, local-only, or budget-restricted without plans for growth.
RMS vs Hop PMS: The Bottom Line for Hotels
RMS and Hop PMS both serve hotel management needs but differ sharply in scope. RMS’s extensive feature set, support network, and recent review volume make it a better choice for hotels looking for a reliable, scalable platform. Hop PMS might appeal if you prioritize simplicity and cost-efficiency, but its lack of recent reviews and features limits its appeal.
Choose RMS if your property aims for growth, operational depth, and guest experience excellence. Opt for Hop PMS if your hotel operates on a tight budget and requires only core management functions.
In conclusion, RMS’s proven track record and broader capabilities position it as the more trustworthy option for modern hoteliers.
How Much Do Hop PMS and RMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $800/mo |
Which Features Does Hop PMS Have That RMS Doesn't (and Vice Versa)?
According to HTR's product database, Hop PMS and RMS share 31 features. Here are the key differences — features one has that the other lacks.
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| Channel Manager | ||
| Guest CRM | ||
| Guest profiles | ||
| Multi-currency | ||
| Multi-lingual | ||
| Property Management System |
Showing top differences. 31 more features differ between these products.
Real-World Results: Hop Software vs RMS by Business Goal
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"When you manage 26 properties, speed and control are everything. With RMS, I can update rates, policies, or form letters instantly across the group. That kind of centralization let..."
No published case study for this goal yet.
"RMS has helped us strengthen what makes The Nare special: our connection with guests. It gives our team the knowledge they need to offer a genuinely personal experience, and we see..."
Hop Software vs RMS: The Bottom Line
What hoteliers love
RMS's support team is frequently praised for its proactive and knowledgeable assistance. However, users have expressed a need for more digital learnin... RMS's support team is frequently praised for its proactive and knowledgeable assistance. However, users have expressed a need for more digital learning resources and video tutorials to aid in system navigation and maximize the utility of available features.
RMS is praised for its ability to support growing businesses, especially RV resorts requiring complex operational support. Users commend the scalabili... RMS is praised for its ability to support growing businesses, especially RV resorts requiring complex operational support. Users commend the scalability and the rich feature set, including reservation management, reporting, and housekeeping, available out of the box. Such comprehensiveness allows properties to streamline varied operations effectively.
Users appreciate RMS for its exceptional trust accounting support, citing reliable and speedy assistance with accounting issues. The system's updates... Users appreciate RMS for its exceptional trust accounting support, citing reliable and speedy assistance with accounting issues. The system's updates enhance its capability to manage property trust accounting efficiently, with many noting that this feature significantly reduces operational complexity, thus allowing property managers to focus on other critical tasks.
Where hoteliers push back
The booking engine receives mixed reviews, with calls for enhancement in sophistication and mobile friendliness. Suggestions include making the bookin... The booking engine receives mixed reviews, with calls for enhancement in sophistication and mobile friendliness. Suggestions include making the booking process easier and potentially cost-free for returning guests, which could encourage loyalty and repeat business.
While RMS offers a robust report writing tool, customers have called for more customization options. Suggestions included editable fields and optional... While RMS offers a robust report writing tool, customers have called for more customization options. Suggestions included editable fields and optional columns to allow faster and more flexible report generation, aiding daily decision-making without needing to reconstruct reports from scratch.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Hop PMS vs RMS
Can Hop PMS replace RMS?
It depends on your requirements. Hop PMS and RMS share many core Property Management Systems features, but each has unique capabilities. Hop PMS offers 7 verified integration partners, while RMS offers 112. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RMS leads in ease of use at 4.3/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Hop PMS or RMS offer a free plan?
Hop PMS: No. RMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Hop PMS and RMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Hop Software has an HT Score of 0 and RMS has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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