Hostaway vs. Kigo:
Which Is Right for You?

The Decision

Choosing between Hostaway and Kigo hinges on your specific needs as a vacation rental manager. Both platforms aim to streamline operations, but Hostaway offers a more established presence and a richer feature set backed by extensive reviews. Kigo, while comprehensive, has a smaller user base and fewer recent reviews, making Hostaway the more proven choice for most hoteliers.

Hostaway’s more recent reviews and higher ratings provide a more reliable gauge of performance, especially in customer support, ease of use, and feature depth. As a property manager or owner, your decision should depend on your operational complexity and growth plans, but the data leans heavily toward Hostaway.

Is Hostaway or Kigo Better for Hotels?

Hostaway and Kigo both serve vacation rental managers but differ significantly in their market presence and feature availability. Hostaway excels in automation, integrations, and support, making it ideal for scaling property portfolios and professional operators. Kigo, by contrast, offers a broader suite of tools focused on maximizing revenue and simplifying management, but its smaller review count and less recent feedback limit confidence in its current performance.

Hostaway’s 80 reviews in the last six months with a 93.02 score and 5-star overall rating reflect strong, recent hotelier satisfaction. Meanwhile, Kigo’s absence of recent reviews and a 0 overall rating suggest limited current user engagement and less reliability. Would your hotel prioritize proven support and automation or a broader revenue focus?

Is Hostaway or Kigo Easier to Use?

Hostaway’s user experience is highly rated, with a 4.63/5 ease of use score based on 80 reviews, and most users praise its intuitive interface and onboarding process. Support staff are noted for their quick, thorough assistance, contributing to a smoother learning curve. Users highlight how its platform simplifies multi-channel management, even for beginners.

Kigo’s user feedback is lacking, as it has no recent reviews or ratings available. Without direct feedback, it’s unclear how user-friendly or accessible Kigo is for hoteliers. Based on available data, Edge: Hostaway.

Which Has Better Features: Hostaway or Kigo?

Hostaway offers 10 features exclusive to its platform, including financial reporting, owner statements, a guest portal, mobile app, and a channel manager. These features address core operational needs, offering deep financial insights and automation tools. In contrast, Kigo doesn’t specify unique features or competitive functionalities in the available data.

The comprehensive feature set of Hostaway—especially its owner and guest portals, responsiveness, and customizable integrations—sets it apart. Kigo’s offerings appear more generalized, but without detailed feature comparison data, the edge clearly goes to Hostaway.

Which Has Better Customer Support: Hostaway or Kigo?

Hostaway’s customer support is highly rated at 4.75/5, with recent reviews praising its responsiveness, availability, and helpfulness. Users like the 24/5 live chat support and dedicated onboarding help, which many find critical during setup and ongoing operations.

Kigo’s support ratings and recent reviews are unavailable, making it impossible to evaluate its support quality. Given the importance of reliable support in property management, Hostaway’s proven high ratings position it as the superior choice. Edge: Hostaway.

Which Has More Integrations: Hostaway or Kigo?

Hostaway boasts 14 verified partners, including major players like Airbnb, VRBO, and PriceLabs, plus a suite of unique integrations such as Stripe, Duve, and Breezeway. Its extensive partner network offers flexibility and efficiency for property managers seeking a connected ecosystem.

Kigo, with only 2 verified partners—Airbnb and PriceLabs—has limited integration options. This significantly restricts automation and operational flow, especially for complex portfolios. Hostaway’s broader integration ecosystem provides a clear advantage. Edge: Hostaway.

Which Do Hoteliers Rate Higher: Hostaway or Kigo?

Hostaway’s recent reviews (80 in the past six months) reflect a hotelier-rated score of 93.02, with an overall rating of 5/5 and a 95% likelihood to recommend. Property types like hotels, inns, and vacation rentals rate it highly, highlighting its versatility across segments.

Kigo lacks recent reviews and ratings altogether, making it impossible to assess current user satisfaction. Based on available data, hoteliers favor Hostaway’s proven performance and recent feedback. Edge: Hostaway.

How Much Do Hostaway and Kigo Cost?

Pricing information for both platforms is not publicly disclosed, which is typical for enterprise SaaS solutions. Expect to receive custom quotes based on your property count and feature needs.

Since both are commercial SaaS platforms without clear published prices, consider them comparable in cost—your hotel’s size and requirements will be the determining factors.

What Type of Hotel Should Use Hostaway?

• Hotels managing multiple properties or planning to scale quickly.
• Teams seeking automation and integrated channel management.
• Hotels that prioritize reliable customer support.
• Properties aiming to increase revenue through dynamic pricing.
• Operators needing owner portals and financial reporting.
• Hotels that want a mobile app for on-the-go management.
• Teams that value extensive integrations with third-party tools.
• Hotels looking for a platform with recent, positive reviews.

Not ideal if your hotel has very few properties or prefers a simple, less integrated system.

What Type of Hotel Should Use Kigo?

• Hotels seeking an all-in-one platform with marketing, revenue, and reservation tools.
• Teams that prioritize revenue maximization and ease of website creation.
• Hotels with a global presence needing multi-language support.
• Managers interested in integrated eSignature and automation.
• Property owners who want a scalable, web-based system.

Not ideal if you require extensive recent reviews or prefer proven, high-touch support. Also, if your property management needs are basic, Kigo’s broad feature set might be more than you need.

Hostaway vs Kigo: The Bottom Line for Hotels

Hostaway’s core advantage lies in its extensive, recent reviews, high satisfaction ratings, and broad feature set backed by a large user base. Its focus on automation, integrations, and support makes it well-suited for growing property portfolios and professional operators.

Choose Hostaway if you value proven reliability, a strong support network, and a platform that scales with your business. Its advanced automation and financial tools provide tangible operational benefits.

Kigo, although comprehensive, currently lacks the recent user feedback and review volume to confidently recommend it for active hoteliers. It may appeal to owners who prioritize revenue management and simple web integration, but its limited recent data makes it a less certain choice.

In conclusion, for most hoteliers actively managing or scaling vacation rentals, Hostaway remains the superior, more trusted choice based on current review data. Its extensive features, support quality, and recent positive feedback set a clear standard in the market.