Hostaway

4.8 (29 REVIEWS)

HT Score

50 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hostaway

Name: Hostaway
Rating: 4.8 (29 reviews)

4.8 (29 REVIEWS)

Ranked 2 (out of 22) in Vacation Rental Software

Hostaway offers scalable solutions with award-winning support to fast-growing vacation rental property managers!

97% recommended by 29 hotels

More than 50% of Hostaway’s reviews come from United States of America.

Bell avatar Bell - AI powered product analyst

I analyzed all of Hostaway’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Hostaway for its robust property management system that facilitates easy integration with multiple booking platforms, including Airbnb and Booking.com, saving time and streamlining operations. Customers appreciate its customizable onboarding and comprehensive training, which enhance usability and scalability for growing businesses. Key issues include slow customer response times and technical glitches in direct booking functions, leading to potential revenue loss.

Read their reviews

What Types of Hotels Hostaway is Popular For

Size

3 | X-Small (1-9 room)

6 | Small (10-24 room)

6 | Medium (25-74 room)

6 | Large (75-199 room)

6 | X-Large (200+ room)

Country

14 | United States of America

2 | France

2 | United Kingdom

2 | Greece

2 | Mexico

2 | Australia

1 | Korea, South

1 | Taiwan

1 | India

Type

20 | Vacation Rentals & Villas

10 | Boutiques

8 | Bed & Breakfast & Inns

7 | Airport/Conference Hotels

6 | Limited Service & Budget Hotels

6 | Resorts

5 | Branded Hotels

5 | City Center Hotels

5 | Luxury Hotels

4 | Extended Stay & Serviced Apartments

1 | Casinos

1 | Hostels

1 | Motels

Region

16 | North America

6 | Europe

3 | Asia Pacific

2 | Oceania

What is Hostaway?

Founded in 2015 | Headquarters in Toronto (Canada) | 44 employees

This description was generated by AI which analyzed the following sources to summarize a description of Hostaway products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Hostaway Reviews Analyzed: 29

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Hostaway Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by Hostaway

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Hostaway's Provided Description:

""Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use. The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website and both marketing and sales tools for managing your valuable direct bookings. Payments, owner statements, accounting and smartlocks are also managed easily. In addition to the industry-leading PMS and Channel manager that Hostaway offers, there are more than 100 integrated software partners on our marketplace. These companies will automate and streamline many activities and make daily life easier. For enterprise customers, Hostaway is well known for being able to produce customized solutions while meeting deadlines and staying on budget. Most customers choose Hostaway because they want the best support in the entire industry, and the public reviews of Hostaway clearly reflect that.""

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Features

Operations & Property Management

4/5 features

Multi-Calendar Management

Optimize and streamline booking management and manage all your vacation rental bookings from every channel on a single platform. Easily see details of guests’ digital journey from booking to check-out.
Custom Commissions & Tracking

Create each contract with custom commission and automatically calculate owner payments. Increase transparency and set personalized access permissions with the owner intranet.
Regional Tax Reporting

Easily export visitor documents and download custom financial reports for submission to official authorities in different countries.
Task Management

Create operations tasks and assign to properties, bookings, internal team members or external service providers.
Maintenance Work Orders
Mobile App
App Marketplace
Financial Reporting
Owner Statements
Trust Accounting

Channel Management & Distribution

4/5 features

Sync Dates & Availability

Avoid double-booking across channels and save administration time with calendar synchronization.
Content Sync

With one click, share all property details (descriptions, photos, extras, rates, etc) from your PMS listings to all connected portals.
Channel Manager

Ecommerce

4/5 features

Review Management

Approve, respond to, and post guest reviews on Airbnb, booking.com and your agency website within the Property Management Software.
Website Development
Payment Processing

Automate every step of the transaction process – including charges, refunds, and deposits. Guests are assured that payments are encrypted and securely saved, receiving automatic notifications at every step.
Special Offers

Manage rates and set data-informed supplements and promotions through your own vacation rental website.
Digital Marketing Services

SEO, SEM, blog/content management and digital marketing to optimize your website and help your properties climb Google’s search results and generate more direct bookings.
Booking Engine

Customizable booking engine embedded on your vacation rental website to generate commission free direct bookings.
Responsive Design
CRM & Lead Management

Guest Experience

4/5 features

Mobile Check-in
Mobile Check-out
Messaging Inbox

Manage all guest, owner, and service provider correspondence from one platform. The all-in-one Property Management Software.
Smart Lock Keyless Entry

Smart lock services or integrated smart home technology that allows guests to access the property via digital key.
Stay Itinerary

Guests can easily access all information relating to their reservations.
Destination Guides
Ancillaries & Upselling

Ability for hosts to market (and guests to purchase) extra services.
Review Management

Approve, respond to, and post guest reviews on Airbnb, booking.com and your agency website within the Property Management Software.
Guest Portal
CRM & Lead Management

Price Optimization

4/5 features

Rate Management

With revenue planning, easily detect awkward gaps in your calendar to adjust prices and occupancy rules – all on the same screen.
Special Offers

Manage rates and set data-informed supplements and promotions through your own vacation rental website.
Suggested Searches

Intelligent Search shows guests the best properties for their travel dates and they can book online in just three clicks.
Multi-Lingual Websites

Market your property to potential travelers in their native language.
Website Templates

Choose from a variety of customizable templates to customize your website experience.
Pricing Automation

Effectively automate rates and increase revenue by simply defining your base rate and adding margin percentages for each channel.
OTA Visibility

Offer exclusive promotions based on target markets, mobile rates, and non-refundable rates to enhance visibility at the top of OTA search results.
Promotional & Negotiated Rates

Hostaway Reviews Summary

4.8

Excellent

29 reviews

Ease of Use

4.7/5

Customer Support

4.7/5

ROI

4.5/5

Implementation

4.7/5

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Hostaway Integrations

Company	Functionality
This integration hasn’t been verified by Hostaway yet. Canary Technologies 96% recommended by 1771 hotels
Duve 96% recommended by 534 hotels	Hotel Guest Apps +2 more
PriceLabs 100% recommended by 48 hotels	VR Dynamic Pricing
This integration hasn’t been verified by Hostaway yet. Bowo 96% recommended by 106 hotels
ChargeAutomation 98% recommended by 49 hotels	Contactless Check-in +2 more
Breezeway 99% recommended by 27 hotels	Cleaning & Operations
This integration hasn’t been verified by Hostaway yet. Enso Connect 99% recommended by 11 hotels
Lynx Automation 100% recommended by 9 hotels	Hotel Keyless Entry Systems
CheKin 85% recommended by 6 hotels	Contactless Check-in
This integration hasn’t been verified by Properly yet. Properly 100% recommended by 4 hotels	Cleaning & Operations

Browse all integrations (13)

Support

Unverified

Hostaway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

97%

Preferred Time

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Hostaway

What is Hostaway?

Multi-Calendar Management

Custom Commissions & Tracking

Regional Tax Reporting

Task Management

Maintenance Work Orders

Mobile App

App Marketplace

Financial Reporting

Owner Statements

Trust Accounting

Sync Dates & Availability

Content Sync

Channel Manager

Review Management

Website Development

Payment Processing

Special Offers

Digital Marketing Services

Booking Engine

Responsive Design

CRM & Lead Management

Mobile Check-in

Mobile Check-out

Messaging Inbox

Smart Lock Keyless Entry

Stay Itinerary

Destination Guides

Ancillaries & Upselling

Review Management

Guest Portal

CRM & Lead Management

Rate Management

Special Offers

Suggested Searches

Multi-Lingual Websites

Website Templates

Pricing Automation

OTA Visibility

Promotional & Negotiated Rates

Hostaway Reviews Summary

Hostaway Pricing

Hostaway Reviews

Hostaway Integrations

Support

Unverified

Support Not Verified

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