The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 104 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Hotelgest shines .
myCloud Hospitality PMS shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 104 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $900/mo |
| Verified Reviews | 0 | 104 |
After analyzing 104 verified reviews, Hotelgest users most value its , while myCloud Hospitality PMS users highlight support team, user-friendliness, integration with otas. Click any theme to see what reviewers say.
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Support Team
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User-friendliness
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Integration with OTAs
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Detailed Reporting
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Mobile Application
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System Slowness
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Hotelgest |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #14 67 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #19 29 reviews |
| Large (75-199 rooms) | — | #27 3 reviews |
| X-Large (200+ rooms) | — | #34 1 reviews |
By Property Type
| Segment | Hotelgest |
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| Boutique ▾ | — | #16 48 reviews |
| Luxury ▾ | — | #14 49 reviews |
| Branded / Chain ▾ | — | #12 35 reviews |
| Extended Stay | — | #36 2 reviews |
By Region
| Segment | Hotelgest |
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|---|---|---|
| North America | — | #41 1 reviews |
| Europe | — | #50 0 reviews |
| Asia Pacific ▾ | — | #7 93 reviews |
| Middle East | — | #19 1 reviews |
Choosing the right property management system (PMS) is critical for your hotel's operational efficiency and guest experience. Hotelgest by Hotelgest is a cloud-based PMS designed for managing hotel operations, but it has no recent reviews or a clear market presence. In contrast, myCloud Hospitality PMS boasts a strong recent review count, high ratings, and extensive features. Which platform aligns better with your hotel’s needs?
Both products aim to streamline hotel management, but their offerings and user feedback levels differ substantially. Does your team prioritize a system with proven, current user satisfaction or a solution with a more limited market footprint?
Hotelgest’s lack of recent reviews and zero verified user feedback suggest it’s an untested option in today’s market. Conversely, myCloud Hospitality PMS has over 95 reviews in the last six months, with a 4.81/5 overall score and a 90% likelihood to recommend, indicating broad user satisfaction.
While Hotelgest claims to optimize operations through AI and data-driven recommendations, the absence of concrete reviews or recent customer feedback makes it difficult to assess its real-world effectiveness. Does your hotel want a platform with proven success and current user confidence?
If your hotel needs a comprehensive, well-rated PMS with a proven track record, go with myCloud Hospitality PMS. It suits small to medium-sized hotels, including boutique, resort, and branded properties, seeking robust features, seamless integrations, and strong support.
If your hotel operates in a niche or is experimenting with untested solutions, Hotelgest might seem appealing — but without recent feedback, it’s a risky choice. For a stable, user-rated platform, myCloud is the clear winner.
myCloud Hospitality PMS scores a 4.79/5 for ease of use, based on recent reviews praising its intuitive interface and quick onboarding. Users mention that staff can learn the system rapidly, and its web-based design makes daily operations straightforward.
Hotelgest offers no publicly available ratings or recent reviews, making it impossible to gauge user-friendliness today. Given the proven ease of myCloud, it clearly outperforms Hotelgest in user adoption and simplicity.
myCloud Hospitality PMS offers 59 features, including multi-currency, multi-lingual support, channel management, revenue management, integrated CRS, online booking engine, guest CRM, mobile app, automated night audits, and contactless check-in. Its comprehensive ecosystem is rated highly for automating tasks and enhancing revenue.
Hotelgest provides no detailed feature list or recent updates, making it hard to compare directly. Based on available data, myCloud’s extensive feature set makes it the more capable choice.
myCloud Hospitality PMS’s support scores a 4.83/5, with reviews highlighting quick, helpful responses and ongoing assistance. Customers appreciate their responsiveness, especially during onboarding and daily operations.
Hotelgest has no recent customer support ratings or feedback, leaving its service quality unverified. For dependable support, myCloud’s strong review presence confirms its superior standing.
myCloud Hospitality PMS integrates with 29 verified partners, including Sage, Lybra Tech, SiteMinder, and Experience Hotel, covering payment, CRM, booking engines, and analytics. These integrations enable a flexible, connected hotel ecosystem.
Hotelgest does not list verified partners or integrations, limiting its interoperability. myCloud’s extensive partner network offers a clear advantage.
myCloud Hospitality PMS receives a 4.82/5 rating from hotelier reviews, predominantly from boutique, resort, and independent hotels, with recent feedback emphasizing ease, support, and revenue improvements. Its reviews reflect a strong satisfaction trend.
Hotelgest has no recent reviews or ratings, so its standing among hoteliers is unknown. Given the current review data, myCloud is the more trusted and highly-rated option.
Hotelgest’s pricing details are unavailable, indicating a lack of transparency or recent market activity. myCloud Hospitality PMS charges a flat $900 monthly fee, with no free tier or trial, positioning it as a predictable investment.
Without transparent pricing, decision-making is difficult for Hotelgest; myCloud’s clear fee structure simplifies comparison.
Not ideal if:
Not ideal if:
The core difference is that myCloud Hospitality PMS is a well-rated, feature-rich platform with recent validation from hundreds of hoteliers. Hotelgest remains largely untested in recent times, with no current user feedback to support its efficacy.
Choose myCloud if your hotel values proven performance, extensive features, and current customer satisfaction. Hotelgest might appeal if you’re willing to take a chance on a less familiar platform, but its unverified status presents risks.
For properties prioritizing reliability and ongoing support, myCloud is the clear choice. Hotelgest’s lack of recent reviews and features make it a less suitable option for modern, competitive hotels.
In conclusion, based on recent reviews, feature set, and market presence, myCloud Hospitality PMS stands out as the more dependable choice for your hotel’s management software needs. It offers peace of mind, greater operational control, and a higher likelihood of delivering tangible benefits, making it the recommended solution for your team.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Hotelgest |
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| Starting Price | — | From $900/mo |
According to HTR's product database, Hotelgest and myCloud Hospitality PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Hotelgest |
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| Channel Manager | ||
| EPoS | ||
| Integrated CRS | ||
| Multi-currency | ||
| Multi-lingual | ||
| Revenue management module |
Showing top differences. 47 more features differ between these products.
What hoteliers love
Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of th... Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their role in resolving issues promptly.
Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth dail... Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth daily operations, making it accessible even for employees without extensive technical knowledge.
Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines... Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines the booking process, increases hotel occupancy rates, and simplifies rate management, enhancing revenue opportunities for hoteliers.
Where hoteliers push back
Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations... Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations on the go, which they believe would further enhance the system's flexibility and usability.
Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is benefi... Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is beneficial, it also means the system's performance can be affected by network speed.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Hotelgest and myCloud Hospitality PMS share many core Property Management Systems features, but each has unique capabilities. Hotelgest offers 0 verified integration partners, while myCloud Hospitality PMS offers 29. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. myCloud Hospitality PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Hotelgest: No. myCloud Hospitality PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Hotelgest has an HT Score of 0 and myCloud Hospitality PMS has 75. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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