hotelkit vs. ICG Software vs. Microsoft: Which is a Better Fit?

hotelkit (Staff Engagement)

Messaging & Communication

Scheduled campaigns

Schedule internal announcements in advance and track engagement with read receipts
New hire training workflows
Company newsfeed
Video chat
Notifications
Group Chats
1-to-1 chat
Auto-translate

Content Management

File and document management
Organization chart
Auto-translate

Feedback & Surveys

Employee surveys

Benefits & Recognition

Employee recognition & tagging

Workflow Automation

Repetitive workflow chatbots

Use chatbots to automate, facilitate, and respond to common HR or IT requests.
New hire training workflows
Notifications
Auto-translate

Analytics & Reporting

Engagement analytics dashboard

Other

Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Service Recovery/Escalation

ICG Planner

Shifts & Scheduling

Shift Swapping

When you’re a team member down, find a qualified replacement with the push of a button. Or save yourself time and let employees swap shifts among themselves.
Auto Scheduling

Use AI to predict how many employees you’ll need to meet expected demand and create work schedules to match in no time at all.
Time clock app

Record exactly when and where your people work for accurate timesheets, live attendance updates, and quick, precise payroll.
Dynamic Scheduling
Labor Standards

Time Tracking

Time clock app

Record exactly when and where your people work for accurate timesheets, live attendance updates, and quick, precise payroll.

Analytics & Benchmarking

Benchmarking
Reporting & Analytics
Corporate Visibility
Automated Labor Monitoring
Labor Standards
Occupancy Forecast Integration

Tasks & Checklists

Tasks & To Do Lists

Messaging & Communication

Team Communication

Share key information and documents with one employee or entire teams — and get notified when important messages are read.
Mobile App

Manage your teams from any device and make it simple for staff to view weekly schedules, updates, and tasks.

Benefits Management

Benefit Accruals
Tip Pooling

Other

Microsoft Teams for Firstline Workers

Messaging & Communication

Scheduled campaigns

Schedule internal announcements in advance and track engagement with read receipts
New hire training workflows
Company newsfeed
Video chat
Notifications
Group Chats
1-to-1 chat
Auto-translate

Content Management

File and document management
Organization chart
Auto-translate

Feedback & Surveys

Employee surveys

Benefits & Recognition

Employee recognition & tagging

Workflow Automation

Repetitive workflow chatbots

Use chatbots to automate, facilitate, and respond to common HR or IT requests.
New hire training workflows
Notifications
Auto-translate

Analytics & Reporting

Engagement analytics dashboard

Other

What Customers Are Saying

Most Recent Review

Amazing daily usage

General manager

ICG Software doesn’t have any clients that have vouched for the product

Microsoft doesn’t have any clients that have vouched for the product

Most Positive Review

Significantly improved internal communication

Managing Director

Most Critical

Clear, well thought-out organization tool.

Center Manager

References

Chema Apostolo
Corporate Operations Director EMEA at Radisson Hotel Group

Claude Bulté
Regional Director, Radisson Hotel Group Baltics & Spain Radisson Hotel Group