hotelkit Clears the Shelves at the 2020 HotelTechAwards, Winning Best Hotel Software Provider in Four Categories

We're excited to share that hotelkit has been named 2020’s #1 Staff Collaboration, Housekeeping, Preventative Maintenance and Employee Engagement Software by Hotel Tech Report.


Each month, more than 40,000 hotel industry professionals use to make informed purchasing decisions. The HotelTechAwards are based on customer feedback and have never been influenced by analyst opinion or status as a Hotel Tech Report customer. (To learn more about the HotelTechAwards ranking, check out the HotelTechAwards scoring criteria breakdown.)

hotelkit was founded seven years ago by the Austrian hotelier Marius Donhauser. He had just taken over his family’s 50 room boutique hotel in Salzburg. Frustrated with the lack of communication between his 20 employees, Donhauser began looking for a tool that would make organizing his hotel a bit easier. He quickly realized two things: He was not alone in his quest. Even state-of-the-art hotels struggled with internal communication. And the tool he was looking for did not exist. So, never one to say no to a challenge, Donhauser and his co-founders simply sat down and invented it.

Today, hotelkit reaches more than 1,200 clients in over 40 countries, from small boutique hotels to international chains. The software is now available in 21 different languages. At their Salzburg headquarters, Donhauser and 70 exceptional young professionals from over a dozen different countries are pouring their hard work and passion into building an excellent product and providing outstanding service to clients. hotelkit is here to stay.

Reviews from verified hotelkit users highlight the significant improvements in communication achieved through the software, as well as its intuitive use and sustainability, with some users calling it “THE game-changer in the industry” and a “revolution of internal communication”.

See what some users think about hotelkit in their own words:

“With hotelkit, repairs are recorded and completed as efficiently as never before – we’re big fans of the solution and appreciate that it is so easy to handle.”

Wynnie Villanueva, Executive Housekeeper InterContinental Vienna

“When we introduced hotelkit in 2014, we noticed a huge increase of interest and involvement in our teams, especially during the time when the hotel was renovated. By using hotelkit we were still able to interact and communicate with our teams.”
Joyce van Gelderen, HR Manager INK Hotel Amsterdam

“The information flows very easily between departments. Everyone knows, in a quick view, what is happening in the hotel. It has been developed to fulfill the expectations of hoteliers and made our lives easier.”

Rut Ramos, Director of Operations SmartRental Collection Madrid


We would like to thank all users who shared reviews on Hotel Tech Report. At hotelkit, excellent customer experiences have been a key goal from the start and will always be our passion. Listening to your feedback and continuously exceeding your expectations is critical to our success.


About The Kitty Hotel

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication functions. The young and motivated team behind the product is dedicated to constantly optimizing the hotel operations software and providing excellent customer service to 1200+ clients worldwide.