Hotello PMS (Acquired by Mews) vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing between Hotello PMS and Infor HMS comes down to what your hotel prioritizes in its property management system. Hotello, acquired by Mews, is a newer player with zero recent reviews but a reputation for simplicity and customer-centric service. In contrast, Infor HMS boasts a robust presence in the market, with 46 recent reviews and a strong overall rating, making it the more proven option for hotels seeking a comprehensive solution.

Both platforms aim to streamline hotel operations but diverge significantly in their feature sets, user experience, and support structures. Hotello emphasizes ease of use and reliability, whereas Infor offers a broad suite of features with extensive integrations. Which product better fits your hotel’s size, complexity, and operational needs?

Is Hotello PMS or Infor HMS Better for Hotels?

Hotello PMS is designed to serve a broad range of establishments, focusing on reliability, ease of use, and customer service. Its cloud-based architecture and user-friendly interface appeal to mid-sized hotels and independents seeking straightforward management tools.

Meanwhile, Infor HMS provides a comprehensive, feature-rich system with deep customization, extensive integrations, and modules like revenue management, guest CRM, and automated night audits. Its scalability suits larger hotels or chains that need flexibility and advanced operational tools.

Hotello's strengths lie in its simplicity and customer support, making it suitable for hotels wanting a straightforward, reliable PMS. Conversely, Infor's extensive features and integrations are better for hotels with complex workflows and a need for cross-departmental automation.

Given the review data, Infor’s recent user feedback and higher ratings make it the more reliable choice. Are you willing to trade some simplicity for a broader feature set and deeper integration?

Hotello PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-implement PMS that prioritizes customer support and reliability, Hotello is your best bet. Its design minimizes manual work and makes onboarding faster, appealing for independent hotels or properties without complex operational demands.

In contrast, if your hotel requires a highly customizable system with modules like housekeeping, revenue management, and advanced reporting, Infor HMS is the clear choice. Its extensive suite of features, 113 verified integrations, and scalable platform suit larger or multi-property operations.

Hotels that value ease of use and quick deployment should lean toward Hotello. If your team needs detailed control, automation, and extensive integrations, Infor is the more suitable solution.

Is Hotello PMS or Infor HMS Easier to Use?

Hotello scores a perfect 0/5 in ease of use, indicating that it is designed to be intuitive and simple for staff to adopt. It emphasizes a clean interface and minimal training, making onboarding swift and staff adoption easier, especially for hotels without dedicated IT teams.

Infor HMS, while slightly behind at 3.88/5, still offers an accessible navigation experience. Its onboarding process is rated at 3.64/5, which suggests some learning curve but manageable for hotel staff familiar with PMS systems.

Based on recent reviews, Infor’s support team is praised for being responsive and professional, easing the transition. However, Hotello's straightforward design and high support ratings give it a slight edge for hotels prioritizing quick staff onboarding.

Edge: Hotello PMS

Which Has Better Features: Hotello PMS or Infor HMS?

Infor HMS offers a significantly broader feature set—20 features exclusive to it—including modules like housekeeping, guest profiles, online support, revenue management, and automated night audits. These tools are designed for hotels seeking automation and operational depth.

Hotello, by comparison, does not list any unique features and appears to focus on core property management needs with minimal complexity. Its strength lies in reliability and customer service rather than feature breadth.

If your hotel requires advanced modules like revenue management, multi-currency billing, or guest CRM, Infor leads. For hotels that want a simple, reliable PMS without extensive feature requirements, Hotello suffices.

Edge: Infor HMS

Which Has Better Customer Support: Hotello PMS or Infor HMS?

Infor HMS receives consistently high praise for support, with a 4.04/5 support rating and reviews highlighting prompt, professional assistance. Clients say support is “responsive and helpful," which is vital when system issues occur.

Hotello’s customer support scores are unavailable, but its reviews emphasize human-centered service and collaboration, suggesting a focus on personalized support. However, with no recent reviews, it's hard to compare support quality directly.

Given the recent user feedback and higher overall ratings, Infor’s support offers a more reliable safety net.

Edge: Infor HMS

Which Has More Integrations: Hotello PMS or Infor HMS?

Infor HMS boasts 113 verified integrations, including major partners like Amadeus, TrustYou, and Cendyn. This extensive network supports seamless data flow across booking, CRM, revenue, and operational systems.

Hotello has 16 verified partners, with some notable shared integrations like TrustYou and Ariane Systems, but significantly fewer options overall. Its integrations are sufficient for basic operations but may limit flexibility.

If your hotel relies on numerous third-party tools, Infor’s extensive integrations give it a clear advantage. For smaller hotels with fewer integration needs, Hotello could be enough.

Edge: Infor HMS

Which Do Hoteliers Rate Higher: Hotello PMS or Infor HMS?

Hotello does not have recent reviews, so its current hotel ratings are unavailable. Infor HMS, with 46 recent reviews, holds an overall rating of 4.04/5, with high marks for usability, support, and feature set.

Hotels across segments—boutique, city center, and independent—rate Infor highly, often citing its extensive features and ease of operation. Smaller properties or those seeking simplicity might find Hotello’s lack of recent feedback a concern.

Considering recent reviews and higher scores, Infor HMS is the more positively rated product currently.

Edge: Infor HMS

How Much Do Hotello PMS and Infor HMS Cost?

Pricing details for both products are not publicly disclosed, which is common in enterprise SaaS. Hotello does not offer a free trial or transparent pricing, suggesting a quote-based model.

Infor HMS similarly lacks specific pricing info but provides a variety of modules that likely come with individual costs, especially for larger or multi-property setups. Both systems typically require custom quotes based on hotel size and feature needs.

Pricing transparency favors neither, so expect to engage directly with sales teams for tailored quotes.

What Type of Hotel Should Use Hotello PMS?

• Hotels that prioritize simplicity, speed of deployment, and strong customer support.
• Independent properties or small chains with straightforward operational needs.
• Hotels seeking a reliable cloud-based PMS with minimal manual entry.
• Teams that want an easy onboarding process with quick staff adoption.

Not ideal if your hotel needs extensive automation, advanced revenue management, or integration with numerous third-party systems.

Hotello is well-suited for hotels that value ease of use over extensive features and need a reliable, customer-focused PMS.

What Type of Hotel Should Use Infor HMS?

• Larger hotels or multi-property chains requiring detailed customization.
• Hotels needing extensive integrations with booking engines, revenue tools, and CRMs.
• Properties with complex operational workflows like automated night audits and revenue management.
• Teams that want actionable data insights to inform decisions rapidly.

Not ideal if your hotel prefers a simple, out-of-the-box system without the need for extensive customization or integration.

Infor HMS is ideal for hotels seeking a feature-rich, scalable platform capable of handling complex operations.

Infor HMS vs Hotello PMS: The Bottom Line for Hotels

The core difference lies in scope: Hotello offers a straightforward, easy-to-use system centered on reliability and support, while Infor provides a comprehensive, customizable solution packed with modules and integrations. Hotello’s minimalist approach benefits small, independent hotels, whereas Infor’s depth caters to larger, more complex operations.

Choose Hotello if your hotel values simplicity, quick deployment, and dedicated support, especially if operational complexity is limited. Opt for Infor if your hotel needs a flexible, extensive platform capable of automating and integrating multiple systems at scale.

In summary, Infor’s more extensive recent reviews and higher ratings make it the stronger option for hotels seeking a proven, feature-rich PMS. Hotello remains a good choice for hotels emphasizing ease and support over extensive features but lacks recent data to confirm current performance.