Booking Engine by HotelRunner vs. Orbitz:
Which Is Right for You?

The Decision

You’re trying to decide between HotelRunner’s Booking Engine and Orbitz for your hotel. Both aim to help you manage reservations and improve occupancy but serve different core needs. HotelRunner focuses on direct bookings, channel management, and hotel-centric features, while Orbitz is a broader travel platform with a focus on aggregating travel options. Which aligns better with your hotel’s priorities?

Is HotelRunner or Orbitz Better for Hotels?

HotelRunner is a dedicated booking engine designed specifically for hotels, with a suite of features to control bookings, rates, and marketing efforts. Orbitz, on the other hand, is primarily a travel booking platform that aggregates multiple travel services, making it more suitable for travel agencies or companies seeking a broad booking system.

HotelRunner’s strength lies in its high user ratings, with a 4.5/5 overall score driven by 40 recent reviews, whereas Orbitz has no current reviews or ratings. The recent review activity on HotelRunner suggests strong, current user confidence, unlike Orbitz which lacks recent feedback. Do you want a platform with active user support and ongoing development?

HotelRunner vs Orbitz: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, hotel-specific booking system with powerful channel management and customization, go with HotelRunner. Its extensive feature set (40+ features unique to HotelRunner) and high user ratings make it a clear choice for hotels seeking direct control over reservations and marketing.

If your hotel or agency is looking for a broad travel booking platform that might suit larger travel agencies or corporate travel management, Orbitz would be the alternative. However, without recent reviews or a proven hotel-specific feature set, Orbitz is less suitable for independent hotels aiming to optimize direct bookings.

Is HotelRunner or Orbitz Easier to Use?

HotelRunner boasts a 4.73/5 ease-of-use score based on recent reviews, with users praising its user-friendly interface, quick onboarding, and straightforward navigation. Customers note, “Operation becomes much easier,” and support is available via WhatsApp, making staff onboarding smooth.

Orbitz has no recent review data, leaving usability unverified. Without user feedback or recent ratings, we can’t confirm how user-friendly Orbitz’s interface is for hotel teams. Edge: HotelRunner.

Which Has Better Features: HotelRunner or Orbitz?

HotelRunner offers 40 features tailored to hotels, including mobile responsiveness, multi-currency support, flexible rate plans, automated emails, GDPR compliance, social media integration, booking abandonment tools, and Google Hotel Ads integration. These features help optimize both the guest experience and operational efficiency.

Orbitz provides no specific hotel-centric features, focusing instead on general travel bookings. The absence of detailed features makes HotelRunner the clear leader. Edge: HotelRunner.

Which Has Better Customer Support: HotelRunner or Orbitz?

Hotels praise HotelRunner’s customer support with a 4.8/5 rating, highlighting responsive, quick assistance and effective problem-solving. Review quotes include, “Support is great, even via WhatsApp,” and “They resolve issues promptly.”

Orbitz has no recent reviews or ratings, so support quality is unverified. Without recent feedback, HotelRunner’s support stands out as the safer choice. Edge: HotelRunner.

Which Has More Integrations: HotelRunner or Orbitz?

HotelRunner integrates with 17 verified partners, including major OTAs like Expedia, Airbnb, Agoda, and hotel management systems like protel and Oracle Hospitality. It offers robust connectivity options, simplifying multi-channel management.

Orbitz has no verified integrations listed, limiting its connectivity. For hotels needing multiple channel integrations, HotelRunner is clearly superior. Edge: HotelRunner.

Which Do Hoteliers Rate Higher: HotelRunner or Orbitz?

HotelRunner’s current reviews indicate a 4.5/5 overall satisfaction, with recent reviews emphasizing ease of use, support, and feature richness. Hoteliers, especially boutique and B&B owners, rate it highly for operational control and customization.

Orbitz has no recent ratings or reviews, so no current user sentiment exists. Based on available data, HotelRunner’s ratings are significantly more reliable. Edge: HotelRunner.

How Much Do HotelRunner and Orbitz Cost?

HotelRunner’s pricing starts at $100/month, with no freemium or implementation fees, providing transparent, straightforward billing. Orbitz’s pricing model is not publicly available, and its platform appears more geared toward large-scale travel agencies or corporates.

Without transparent Orbitz pricing, HotelRunner’s cost structure offers better clarity for hotels evaluating ROI. Edge: HotelRunner.

What Type of Hotel Should Use HotelRunner?

• Hotels seeking a dedicated booking engine with direct control over reservations.
• Boutique hotels, B&Bs, and small-to-medium properties aiming for increased direct bookings.
• Hotels wanting multi-lingual, multi-currency support to attract international guests.
• Properties that prioritize channel management and automated marketing tools.
• Teams that value customizable booking flows, flexible rates, and email automation.

Not ideal if you’re a large corporate chain seeking a broad travel platform or if you don’t need direct control over bookings.

What Type of Hotel Should Use Orbitz?

• Travel agencies or corporate travel managers requiring a wide range of travel services in one platform.
• Hotels that want to tap into Orbitz’s extensive reach as part of a broader distribution strategy.
• Teams that prefer an all-in-one travel booking platform for flights, car rentals, and hotel packages.

Not ideal if your hotel’s primary goal is to boost direct reservations or if you need a hotel-specific booking platform with detailed control.

HotelRunner vs Orbitz: The Bottom Line for Hotels

HotelRunner is a hotel-focused booking engine with a proven track record, supported by recent reviews, extensive features, and active user support. It excels in driving direct bookings, managing multiple channels, and offering customizable tools.

Orbitz, while a major travel platform, lacks recent review data and hotel-specific features, making it a less suitable choice for hotels aiming for direct control over their reservations. If your priority is direct bookings and operational control, HotelRunner is the clear winner.

For hotels that want a dedicated, feature-rich booking engine with high user satisfaction, HotelRunner is the safer, more reliable choice. Orbitz might suit larger travel agencies or corporate travel managers, but for independent hotels, it falls short in comparison.