Booking Engine by HotelRunner

4.8 (38 REVIEWS)

HTR Score icon
HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Booking Engine by HotelRunner

4.8 (38 REVIEWS)

Ranked 17 (out of 142) in Booking Engine

Turn website visitors into guests. By adding the HotelRunner booking engine to your website accept direct bookings and receive online payments.

Bell avatar Bell - AI powered product analyst

I analyzed all of HotelRunner’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how Hotelrunner's robust channel management and booking engine streamline operations. Many note the seamless OTA integrations and customization options boost occupancy and revenues. Users recommend it for efficiently managing rates, availabilities, and promotions from a single platform. Support and extensive feature set receive high praise but some call for improved connectivity speed and reporting features.

What Types of Hotels HotelRunner is Popular For

Size

29 | X-Small (1-9 room)

31 | Small (10-24 room)

22 | Mid-Sized (25-74 room)

12 | Large (75-199 room)

12 | X-Large (200+ room)

Country

62 | Turkey

5 | Italy

5 | Morocco

3 | Argentina

3 | Colombia

2 | France

2 | Portugal

2 | United Kingdom

2 | Nicaragua

2 | Greece

2 | Panama

2 | Mexico

2 | Thailand

2 | Vietnam

1 | Uzbekistan

1 | Cyprus

1 | Korea, South

1 | Tunisia

1 | Azerbaijan

1 | Tanzania

1 | New Zealand

1 | Georgia

1 | South Africa

1 | Oman

1 | Chile

1 | Hungary

1 | Kenya

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | China

Type

55 | Boutiques

37 | Bed & Breakfast & Inns

32 | Luxury Hotels

29 | Airport/Conference Hotels

29 | Limited Service & Budget Hotels

25 | City Center Hotels

20 | Resorts

15 | Branded Hotels

9 | Vacation Rentals & Villas

7 | Hostels

6 | Extended Stay & Serviced Apartments

6 | Motels

1 | RV Parks & Campgrounds

Region

64 | Middle East

17 | Europe

12 | South America

9 | Asia Pacific

9 | Africa

2 | North America

1 | Oceania

Category

110 | Channel Managers

38 | Booking Engine

17 | Website Design

16 | Property Management Systems

12 | Hotel Management Software

10 | Rate Shopping

1 | Business Intelligence

What is HotelRunner?

Founded in 2011 | Headquarters in United Kingdom | 60 employees
Booking Engine by HotelRunner is a highly customizable online booking engine designed to streamline operations and boost occupancy for properties of all sizes and types. This software solution allows hoteliers to efficiently manage rates, availabilities, and promotions from a single, easy-to-use platform. One of its key advantages is the seamless integration with various Online Travel Agencies (OTAs), which helps in reaching a broader audience and maximizing revenue. The platform also integrates with multiple payment systems, enabling fast and secure online transactions. Users appreciate the extensive feature set, which includes options for creating tailored promotions and packages to attract more guests. Additionally, the strong support system ensures that users can make the most out of the tool, although some have noted the need for improvements in connectivity speed and reporting features. By leveraging Booking Engine by HotelRunner, hoteliers can transform their website into a powerful reservation platform, ensuring no potential guest slips away and ultimately driving increased bookings and revenue.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of HotelRunner products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by HotelRunner

FAQs

Capabilities

Sync your inventory

Accept online payments

Market your property

Sell more services and boost your revenue

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Payments

HotelRunner provides reliable and secure online reservations. HotelRunner allows you to accept credit cards and PayPal payments by integrating with many online payment providers, payment gateways, and banks providing Virtual POS. Get your payment infrastructure set up in minutes, and start accepting payments easily.

PREMIUM ADD-ON

Direct Plus

The Direct Plus subscription enables you to list your property on Google and trivago, allowing guests to book directly through your website via the HotelRunner booking engine. You have full control of the guest relationship from the initial click to the end of the stay. As the property owner, you can directly charge guests and manage bookings just like any other direct booking.

PREMIUM ADD-ON

HotelRunner Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Booking Engine by HotelRunner is the #13 most trending product in the Booking Engine category (out of 142) and the #415 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HotelRunner Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

HotelRunner Average HotelRunner

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0

Success Stories

18

References

10

Featured Customers

HotelRunner Case Studies

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HotelRunner Reviews

Hotelier Rating

Excellent
105
Very Good
6
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (29)
  • Small (31)
  • Mid-Sized (22)
  • Large (12)
  • X-Large (12)

Country

  • Turkey
    Turkey
    (62)
  • Italy
    Italy
    (5)
  • Morocco
    Morocco
    (5)
  • Argentina
    Argentina
    (3)
  • Colombia
    Colombia
    (3)
  • France
    France
    (2)
  • Portugal
    Portugal
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Nicaragua
    Nicaragua
    (2)
  • Greece
    Greece
    (2)
  • Panama
    Panama
    (2)
  • Mexico
    Mexico
    (2)
  • Thailand
    Thailand
    (2)
  • Vietnam
    Vietnam
    (2)
  • Uzbekistan
    Uzbekistan
    (1)
  • Cyprus
    Cyprus
    (1)
  • Korea, South
    Korea, South
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Tanzania
    Tanzania
    (1)
  • New Zealand
    New Zealand
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • Chile
    Chile
    (1)
  • Hungary
    Hungary
    (1)
  • Kenya
    Kenya
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (17)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (64)
  • South America
    South America
    (12)
  • Africa
    Africa
    (9)
10

General Manager

Manager from 10 to 24 room Boutique in Antalya (Turkey)

Verified
2 months ago
HotelRunner’s booking engine is easy to use and customizable, while the channel manager efficiently updates rates across OTAs in real-time.
Country Turkey
Manager
Small Hotel
Fatih from HotelRunner replied
Hi, Thank you for this thoughtful review! It’s fantastic to know that our platform is easy to use. We also value your suggestions for improvement on our mobile app. We’d love to hear any specific suggestions you have, thank you for using HotelRunner.
10

HotelRunner the best booking engine

Manager from 5 to 9 room Bed & Breakfast & Inn in Gocek (Turkey)

Verified
6 months ago
The transactions we make on Hotelrunner are always completed quickly. In addition, the working hours of the on-call situation should be improved.
Country Turkey
Manager
X-Small Hotel
Fatih from HotelRunner replied
Hi, Thank you for your excellent review! It is delightful to hear that you appreciate the quick transaction processing. We appreciate your suggestions for improvement, we’ll take your feedback into account as we continue refining our service. Thanks again for your support! Regards, HotelRunner Team
10

The service and advice of HotelRunner and its technician Ozgur is totally satisfactory.

Promotor Turistico from 1 to 4 room Bed & Breakfast & Inn in Puebloviejo (Colombia)

Verified
7 months ago
The time of linking and the form of financing to be able to obtain the platform and how easy it is to be able to use it
Country Colombia
Promotor Turistico
X-Small Hotel
Fatih from HotelRunner replied
Hi, Thank you for your positive feedback! It’s fantastic to know that our platform is easy to use. We also value your suggestions for improvement. We're actively working on enhancing our platform to ensure a smoother experience for all users. If you ever need further assistance or have any additional feedback, please feel free to get in touch. Thanks again for your continued support! Regards, HotelRunner Team
10

Hotel Runner İ'm satisfied

The Hotel Boss from 1 to 4 room Boutique in

Verified
9 months ago
The ease of booking tracking. The runner team's helpfulness in every way makes my job easier. Everything is good. Thank you.Best Regards,Umut Türkyılmaz
The Hotel Boss
X-Small Hotel
Fatih from HotelRunner replied
Hi Umut, Thank you for your kind words! We're delighted to hear that you enjoy the ease of booking tracking and that our team’s support makes your job easier. It's our goal to provide a seamless experience for all our user. If you have any additional feedback, please feel free to get in touch. Thanks again for your continued support! Regards, HotelRunner Team
10

Indispensable for Turkish Tourism

General Manager from 50-74 room City Center Hotel in Istanbul (Turkey)

Verified
9 months ago
Thanks to their professionalism and proactive approach, they provide trouble-free service in many areas. We have been using Hotelrunner in all three of our hotels since our hotel openings and we have been receiving service for years without any problems regarding channel manager and website integration. As Weingart Hotels group, we would li...
Country Turkey
General Manager
Mid-Sized Hotel
Fatih from HotelRunner replied
Hi, Thank you for your wonderful feedback and for sharing your experience with HotelRunner! We're thrilled to be your trusted partner across all three of your hotels and are delighted to hear that our professionalism and proactive approach have met your expectations. We also appreciate your constructive feedback regarding the update times for prices and availability. We're continuously working on enhancing our platform's speed and efficiency, and your input helps us prioritize improvements to serve you even better. Thanks again for your trust and partnership. Regards, HotelRunner Team
10

Really best goood

Fotonu desk from 25-49 room Boutique in Diyarbakir (Turkey)

Verified
9 months ago
You can understand that it is a practical, fast and quite well-designed software driver. You can easily solve all your workflows.
Country Turkey
Fotonu desk
Mid-Sized Hotel
10

Very Useful Software For Hoteliers

Sales Manager from 50-74 room Boutique in Bursa (Turkey)

Verified
9 months ago
Great software and online solutions for hoteliers. Team was very helpful since the first step until the last one. They assisted me everytime I have an issue with my online agencies. Thanks to their expertise, I now have more reservations than ever before.
Country Turkey
Sales Manager
Mid-Sized Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your positive feedback! We're delighted that you’re satisfied with the support from our team and the performance of our solutions. We'll consider your suggestions and work on further enhancing our platform. Regards, HotelRunner Team
10

Benjamin oyel

Benjamin otel from 5 to 9 room Limited Service & Budget Hotel in Gumusluk (Turkey)

Verified
9 months ago
Everything is going smoothly. I can reach Mr. Ozgur whenever I want and find a solution if there is a problem. Sometimes even if I call on the weekend, Ozgur is helpful. Thanks to him.
Country Turkey
Benjamin otel
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for sharing your experience! We're glad to hear that our team has been helpful and accessible to you. We appreciate your suggestions. Regards, HotelRunner Team
10

Thank you

Front Office& Sales Manager from 10 to 24 room Boutique in Eceabat (Turkey)

Verified
9 months ago
Hotelrunner not only provides products, but also extra services and information to increase our sales. While our updates are transferred to our online travel channels quickly and accurately from both computer and mobile applications, it also allows us to quickly register to new online channels that assists us to accommodate new guests in ou...
Country Turkey
Front Office& Sales Manager
Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your kind words and valuable feedback! We're thrilled that our products and services have positively impacted your sales and operations. Regards, HotelRunner Team
10

HotelRunner has been great for us. The support team is fast and always helps with any issues we have. The channel manager is very easy to use and helps us manage bookings from different sites. It’s made our job a lot easier. We definitely suggest HotelRunner to other hotels.

Müdür from 5 to 9 room Hostel in Adalar (Princes' Islands)

Verified
10 months ago
Makes the process easier, solution oriented, helpful HotelRunner has been great for us. The support team is fast and always helps with any issues we have. The channel manager is very easy to use and helps us manage bookings from different sites. It’s made our job a lot easier. We definitely suggest HotelRunner to other hotels.
Country Princes' Islands
Müdür
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your positive feedback and recommendation! We’re glad to hear that HotelRunner has made your job easier. Regarding your note on the mobile app: You can download our mobile app and start using it right away! Regards, HotelRunner Team
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner? Leave a recommendation

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HotelRunner named Booking.com’s Premier Connectivity Partner for an impressive 10th time

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HotelRunner participates in ATM Dubai to show its powerful technology platform

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HotelRunner Has Been Recognized As A “Preferred Software Partner” By Airbnb Once Again

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HotelRunner and trivago Joined Forces to Amplify the Global Exposure of Accommodation Businesses

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HotelRunner Crowned Booking.com's Best Overall Performing Partner

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HotelRunner Introduces AI-Powered Review Center for Enhanced Reputation Management in the Travel and Hospitality Industry

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HotelRunner Announces its Participation in Arabian Travel Market 2023

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HotelRunner Introduces ‘Elite’: An Exclusive Path to Efficiency and Profitability

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HotelRunner Recognized as a “Preferred Software Partner” by Airbnb

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HotelRunner launches ‘Autopilot’ ushering in a new era of data-driven smart automations in travel and hospitality

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Hospitality Technology Pioneer HotelRunner Snaps $6.5 Million Investment to Accelerate Global Growth

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HotelRunner Launches ‘Insights’ to Help Hospitality Businesses Harness the Power of Intelligence

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HotelRunner Joins WTM London 2022, the Crossroads of the Travel Industry

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HotelRunner attends Hotel & Resort Innovation Expo London

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2 years ago

HotelRunner Joins Independent Hotel Show in London, Which Celebrates its 10th Anniversary, on October 4-5

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HotelRunner Expands its Operations in Morocco, Joining Forces with National Tourism Confederation (CNT) to Digitize the Travel Industry

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HotelRunner joins HITEC’s 50th anniversary in Orlando!

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HotelRunner is selected as Booking.com's Premier Connectivity Partner for 2022

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Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

3 days

Recommended

96%

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