The Hotels Network vs. Lighthouse vs. RateGain: Which is a Better Fit?

The Hotels Network (Parity Management)

Other

Real Time Data Collection
Automated Prioritization
Distribution Partner Management
Workflow Automation

Lighthouse (Parity Insight)

Other

Real Time Data Collection
Automated Prioritization
Distribution Partner Management
Workflow Automation
In-app support
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Parity+

Other

Real Time Data Collection
Automated Prioritization
Distribution Partner Management
Workflow Automation
Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Marketing dashboard

Monitor results and manage campaigns
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Facebook Integration
Twitter Integration
Instagram Integration
In-app support
Unlimited Channels (no additional cost)

What Customers Are Saying

Most Recent Review

3 years of satisfaction!

Directrice e-commerce from Paris (France)

Market demand and Rate Parity & Shopping tools are very helpful

Ecommerce & Digital Strategy Manager from Singapore (Singapore)

Simple yet informative

ecommerce from Singakerta (Bali)

Most Positive Review

A real Swiss Army knife for improving the hotel's direct channel

Revenue Manager from Palma de Mallorca (Balearic Islands)

The BEST system for any hotel and for any busy manager

General and Sales Manager

Value for money

Assistant reservation and revenue manager

Most Critical

Better business intelligence

Revenue Manager

Friendly user, fast respond chat for customer service

References

Heiko Rieder
VP of Revenue Pentahotel Birmingham

Pelayo Pando
Director of e-Commerce Business Development and Market Strategy NH Hotel Group - Headquarters

Monte Gardiner
Managing Director of Revenue Management Best Western Hotels & Resorts

Jeff Wermager
Senior Director of Revenue Optimisation Services Radisson Hotel Groups

Nicolas Durand
Senior Director Distribution S Hotels & Resorts

Sathis Aravinda
Regional Director of Revenue, Distribution, Digital & eCommece Millennium Hotels & Resorts MEA Corporate Office