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Reputation Management vendor comparison between Hotelspeaker vs Guestmeter vs TrustYou (Reputation). Find out which Reputation Management is right for you based on realtime data from 284 verified hotelier reviews across 68 countries.
Ranked 7 (out of 50)
Ranked 40 (out of 50)
Ranked 3 (out of 50)
Verified Customer Support
Verified Customer Support
Verified Customer Support
SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Boost completion rates with optional automated survey reminders.
Use conditional logic to display or hide survey questions based on the guest's response.
Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Quickly and easily respond to reviews from within the platform.
Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Followup faster and more personalized to each user in less time with AI replies.
Quickly and easily respond to reviews from within the platform.
Use the ticketing system to communicate service shortcomings to the relevant person or department.
Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Benchmark your hotel's performance against your competitors’ online review rankings.
Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.
Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Other
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Other
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Other
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Pricing Available By Request
GuestMeter has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
How many rooms does your hotel have?
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Personalised, perfectly written in all languages
Communications Manager from Les Roquetes (Spain)Good program to get an overview about the performance of the business
Digital Marketing & Performance Specialist from Berlin (Germany)Excellent service, excellent platform.
General Manager from München (Germany)Connect with all social media related guest comments
Front Office ManagerExcellent service, excellent platform.
General Manager from München (Germany)Overview
Front Office ManagerWe use TrustYou’s data points to make important decisions in both operations and management. The detailed reports a...
Google is an essential part of the booking process, so we were looking to increase the volume of review content on ...
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