MARA is the AI-powered reputation management software built for modern, independent hotels and hotel groups.
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Guestmeter
0.0 (0 REVIEWS)
HT Score
0 out of 100
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Guestmeter
Unranked in Reputation Management
Guest Feedback Management Software For Hospitality Industry
Not yet recommended by any hotels
GuestMeter has 0 reviews from Spain so we’re unable to verify that they operate in your local market.
What is GuestMeter?
Founded in 2019 | Headquarters in Rotterdam (Netherlands) | 20 employees
Guestmeter is a comprehensive guest feedback and reputation management software specifically designed for the hospitality industry. It empowers hotels, hostels, restaurants, and similar businesses to efficiently manage guest satisfaction and online reputation.
The platform provides a robust guest satisfaction survey solution, allowing businesses to send post-stay email or international SMS surveys, deploy on-stay QR code or kiosk surveys, and track Net Promoter Score® (NPS) over time. It centralizes all feedback, making it easy to identify trends and manage responses through one intuitive dashboard. Additionally, the platform enables the creation and assignment of tickets to team members for swift issue resolution.
Guestmeter’s online reputation management tool consolidates online reviews from platforms like Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, and Google. It features real-time notifications for new reviews and ranking changes, and includes semantic analysis to categorize feedback into specific areas such as rooms, food, and service.
With Guestmeter, businesses can engage with guests easily, receive immediate alerts, and take quick action to ensure guest satisfaction, making it a valuable addition to any hospitality operation. The mobile app further enhances its utility by allowing management on-the-go. For further details, visit www.guestmeter.com and request a demo.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestMeter products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestMeter Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestMeter Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by GuestMeter
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestMeter's Provided Description:
"Guestmeter.com is the all-in-one guest feedback and reputation management software for hospitality industry. Our online reputation management tool and the guest satisfaction survey solution, you can experience the power of Guestmeter on your android smartphone or tablet. It allows you to engage with guests and manage online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more. Our mobile app makes it easy to manage guest feedbacks wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your business happy. Not a customer yet? Please visit www.guestmeter.com and request a demo. Key features of Guestmeter app include: GUEST SATISFACTION SURVEY SOLUTION - Send post stay e-mail or international sms surveys to get more positive online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more review sites. - Use on-stay qr code and kiosk guest surveys to identify issues that require immediate attention. - Monitor the evolution of your Net Promoter Score® (NPS) over time., - Identify positive and negative trends with Impact Scores - View and manage all guest feedbacks in one dashboard. - Create and assign tickets to team members. - Receive mobile app notifications for new guest feedback survey response. ONLINE REPUTATION MANAGEMENT - See overall and performance score for your online reviews of your hotels, hostels, restaurants and more. - Receive mobile app notifications for new reviews, online ranking changes. - Create and assign tickets to team members. - Analyze by semantic categories (eg. scores for rooms, food, service, etc.) Guestmeter competitiors; TrustYou, ReviewPro, Loopon, Guestrevu"
FAQs
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Q4 '26 Reputation Management Survey Insights
Is GuestMeter a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 15
Mid-sized
97%
(275)
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport, praised for its ability to generate personalized responses that reflect brand voice and save considerable time. Hoteliers appreciate how it consolidates reviews from various platforms into one intuitive dashboard, facilitating quick, informed responses.
#1
of 11
Small
95%
(168)
GuestRevu is a top Reputation Management pick among small hotels on HotelTechReport, with its structured feedback system helping properties respond quickly to guest issues, ensuring problems are addressed before they become public complaints. Hoteliers appreciate that this approach enhances their online reputation by improving scores on platforms like TripAdvisor and Booking.com.
#1
of 9
Large
89%
(104)
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, praised for its ability to consolidate guest reviews into one dashboard, enabling teams to monitor brand perception and improve service quality seamlessly. Hoteliers appreciate the actionable insights, which help identify key areas for enhancement in guest experiences.
Mid-sized
97%
(275)
#1
of 15
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport, praised for its ability to generate personalized responses that reflect brand voice and save considerable time. Hoteliers appreciate how it consolidates reviews from various platforms into one intuitive dashboard, facilitating quick, informed responses.
Small
95%
(168)
#1
of 11
GuestRevu is a top Reputation Management pick among small hotels on HotelTechReport, with its structured feedback system helping properties respond quickly to guest issues, ensuring problems are addressed before they become public complaints. Hoteliers appreciate that this approach enhances their online reputation by improving scores on platforms like TripAdvisor and Booking.com.
Large
89%
(104)
#1
of 9
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, praised for its ability to consolidate guest reviews into one dashboard, enabling teams to monitor brand perception and improve service quality seamlessly. Hoteliers appreciate the actionable insights, which help identify key areas for enhancement in guest experiences.
Rank
Hotel type
Popular alternatives
#1
of 14
City Center Hotels
98%
(200)
MARA Solutions is a top Reputation Management pick among city-center hotels on HotelTechReport, thanks to its AI-driven reply generator that crafts personalized and brand-consistent responses in seconds, freeing hoteliers to focus on guest interactions. Reviewers note that this capability transforms the review management process, enabling teams to address feedback swiftly and professionally while improving operational efficiency.
#1
of 14
Boutique Hotels
95%
(206)
GuestRevu is a top Reputation Management pick among boutique hotels on HotelTechReport, praised for its automated post-stay surveys that streamline guest feedback collection, allowing hoteliers to act on concerns promptly and improve service. This proactive approach has helped properties boost their online ratings, with one hotel increasing its Booking.com score from 9.4 to 9.5.
#1
of 14
Luxury Hotels
95%
(209)
GuestRevu is a top Reputation Management pick among luxury hotels on HotelTechReport for its deep insights into guest feedback that help properties identify operational improvements and enhance service quality. Hoteliers appreciate its automated post-stay surveys, which facilitate prompt issue resolution and contribute to higher review scores.
City Center Hotels
98%
(200)
#1
of 14
MARA Solutions is a top Reputation Management pick among city-center hotels on HotelTechReport, thanks to its AI-driven reply generator that crafts personalized and brand-consistent responses in seconds, freeing hoteliers to focus on guest interactions. Reviewers note that this capability transforms the review management process, enabling teams to address feedback swiftly and professionally while improving operational efficiency.
Boutique Hotels
95%
(206)
#1
of 14
GuestRevu is a top Reputation Management pick among boutique hotels on HotelTechReport, praised for its automated post-stay surveys that streamline guest feedback collection, allowing hoteliers to act on concerns promptly and improve service. This proactive approach has helped properties boost their online ratings, with one hotel increasing its Booking.com score from 9.4 to 9.5.
Luxury Hotels
95%
(209)
#1
of 14
GuestRevu is a top Reputation Management pick among luxury hotels on HotelTechReport for its deep insights into guest feedback that help properties identify operational improvements and enhance service quality. Hoteliers appreciate its automated post-stay surveys, which facilitate prompt issue resolution and contribute to higher review scores.
Rank
Region
Popular alternatives
#1
of 14
Europe
97%
(450)
MARA Solutions is a top Reputation Management pick among mid-sized hotels in Europe on HotelTechReport, recognized for its AI-driven responses that maintain brand voice, significantly improving the time spent on guest review management. Its ability to centralize feedback and identify areas for improvement is a key feature that helps enhance operational efficiency.
#2
of 9
North America
85%
(57)
TrustYou is a top Reputation Management pick among North America on HotelTechReport, notable for its ability to provide a centralized view of reviews across properties, which allows teams to respond quickly and consistently to guest feedback. This feature helps hoteliers enhance overall performance and manage their brand voice effectively.
#1
of 6
Asia Pacific
93%
(109)
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, known for its centralized feedback dashboard that consolidates reviews from multiple platforms, allowing hotels to monitor brand perception easily. This capability helps operators identify trends and take swift action, enhancing guest satisfaction through timely responses.
Europe
97%
(450)
#1
of 14
MARA Solutions is a top Reputation Management pick among mid-sized hotels in Europe on HotelTechReport, recognized for its AI-driven responses that maintain brand voice, significantly improving the time spent on guest review management. Its ability to centralize feedback and identify areas for improvement is a key feature that helps enhance operational efficiency.
North America
85%
(57)
#2
of 9
TrustYou is a top Reputation Management pick among North America on HotelTechReport, notable for its ability to provide a centralized view of reviews across properties, which allows teams to respond quickly and consistently to guest feedback. This feature helps hoteliers enhance overall performance and manage their brand voice effectively.
Asia Pacific
93%
(109)
#1
of 6
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, known for its centralized feedback dashboard that consolidates reviews from multiple platforms, allowing hotels to monitor brand perception easily. This capability helps operators identify trends and take swift action, enhancing guest satisfaction through timely responses.
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GuestMeter Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Guestmeter is the #24 most trending product in the Reputation Management category (out of 62) and the #972 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestMeter’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
GuestMeter Pricing
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Compare GuestMeter to Top Alternatives
AI-Powered Reputation Management (Review & Surveys) to Boost Guest Experience and Brand Reputation
Quickly and easily gather feedback from your guests, uncover AI-powered insights and actively manage your online reputation
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Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
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It looks like GuestMeter is not recommended by any hotels
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Question:
What does this product or service do well?
Answer:
Their International SMS surveys is really cool, and QR code surveys are very fast and easy to be used at any time by the clients. Also, their Kiosk Surveys are very attractive for guests, they like it.
Showing all answers to: "What does this product or service do well?"
Their International SMS surveys is really cool, and
QR code surveys are very fast and easy to be used at any time by the clients. Also, their Kiosk Surveys are very attractive for guests, they like it.
Question:
What differentiates this product or service from the competition?
Answer:
Easy and fast to be used by clients at the correct time, prior to leave the hotel. So, hotels can take actions to solve any issue before guests leave the hotel. It is really helpful to avoid negative experiences. Other solutions are not so fast and efficiente.
Showing all answers to: "What differentiates this product or service from the competition?"
Easy and fast to be used by clients at the correct time, prior to leave the hotel. So, hotels can take actions to solve any issue before guests leave the hotel. It is really helpful to avoid negative experiences. Other solutions are not so fast and efficiente.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Being able to have instant information about the guests during their stays is a great advantage for us. As we can take decisions and correct issues very quickly and improve our service levevl. I encourage all the different types of establishments, not just hotels, to use this tool. Especially the tourist destinations.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Being able to have instant information about the guests during their stays is a great advantage for us. As we can take decisions and correct issues very quickly and improve our service levevl. I encourage all the different types of establishments, not just hotels, to use this tool. Especially the tourist destinations.
+ 0
recommend
Recommended by
Teodoro Da Silva
Iberia BD Director
@
Iberia HolidaysPro
Teodoro Da Silva
Iberia BD Director
@
Iberia HolidaysPro
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Support
Unverified
GuestMeter has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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2026
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