hotsoft by planet vs. MiniHotel:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency and guest satisfaction. Both Hoist (by Planet) and MiniHotel aim to streamline reservations, manage bookings, and support property operations, but they differ significantly in maturity, reviews, and features. Hoist has been around since 1994 but has zero recent reviews, making its current relevance uncertain. MiniHotel, on the other hand, boasts 33 recent reviews with a high recommendation score, indicating stronger recent performance.

Given the data, MiniHotel’s active review presence and high customer satisfaction suggest it is likely the more reliable choice for most hotels. Do you want a mature system with limited recent feedback or a newer, well-reviewed platform that actively supports small to medium-sized properties?

Is Hoist or MiniHotel Better for Hotels?

Hoist (by Planet), founded in 1994, has a long history but no recent reviews or user feedback, raising questions about its current functionality and support. It also has a rating of 0/5 in most categories, with no user reviews in the last six months, indicating a lack of recent customer validation. Conversely, MiniHotel has 33 reviews from the past six months, with a 96% likelihood to recommend and an NPS of nearly 10, showing strong ongoing user satisfaction.

MiniHotel’s high ease of use (4.73/5) and customer support (4.79/5) contrast sharply with Hoist’s nonexistent ratings, making it a safer bet for hotels seeking dependable, modern support and functionality. The question remains: which platform will serve your hotel better in today’s competitive environment?

MiniHotel vs Hoist: Which Should Your Hotel Choose?

If your hotel needs a modern, fully-featured PMS with excellent customer reviews, choose MiniHotel. It is ideal for small to medium-sized properties, including boutique hotels, hostels, and vacation rentals, thanks to its user-friendly design and robust capabilities.

Hoist might appeal to hotels with long-standing relationships or those seeking a legacy system, but the absence of recent reviews and updates suggests it may lack current features or support. For most hotels prioritizing ease, reliability, and current customer satisfaction, MiniHotel is the clear choice.

Is Hoist or MiniHotel Easier to Use?

MiniHotel’s user rating of 4.73/5 and recent reviews praising its intuitive interface highlight ease of use. Customers find it straightforward to manage reservations, access reports, and communicate with guests, reducing training time and operational friction. Support is rated at 4.79/5, with quick, helpful responses, further easing staff onboarding.

Hoist remains unreviewed in recent months, with zero ratings across categories, making it impossible to evaluate usability or support quality today. Given the available data, Edge: MiniHotel.

Which Has Better Features: Hoist or MiniHotel?

MiniHotel offers 39 features, including multi-currency support, channel management, booking engine, online check-in/out, guest communication, revenue management, integrated ID scanners, and housekeping modules. Many of these are absent in Hoist, which reportedly has no features to compare.

Hoist provides no detailed features list, and with zero recent reviews or updates, it’s unclear whether its capabilities meet modern hotel needs. The comprehensive feature set of MiniHotel makes it the better choice. Edge: MiniHotel.

Which Has Better Customer Support: Hoist or MiniHotel?

MiniHotel’s support rating of 4.79/5 reflects consistent praise for quick, helpful assistance via multiple channels, including WhatsApp and chat. Recent reviews highlight its responsiveness and effective problem resolution, essential for smooth operations.

There are no recent reviews or ratings for Hoist, so its support quality cannot be assessed. The current customer feedback landscape strongly favors MiniHotel. Edge: MiniHotel.

Which Has More Integrations: Hoist or MiniHotel?

MiniHotel boasts 15 verified integrations, including popular platforms like Duve, SiteMinder, Beds24, PriceLabs, and HelloShift, alongside 300+ booking sites and payment processors. Hoist’s two verified partners—Dailypoint and RoomPriceGenie—are limited in comparison.

The broader integration ecosystem of MiniHotel allows your hotel to connect more platforms, automate tasks, and optimize revenue. For this reason, it wins in this category. Edge: MiniHotel.

Which Do Hoteliers Rate Higher: Hoist or MiniHotel?

MiniHotel’s recent reviews indicate a 96% likelihood of recommendation, with high ratings on ease of use and support. Its positive feedback spans various property types, including vacation rentals and boutique hotels, emphasizing its versatility.

Hoist offers no recent reviews or ratings, making it impossible to gauge current user satisfaction. Given the recent positive feedback, MiniHotel is clearly the preferred choice. Edge: MiniHotel.

How Much Do Hoist and MiniHotel Cost?

MiniHotel’s pricing starts at $200 monthly, with no implementation or setup fees, offering transparency and predictability. Hoist does not publish pricing, and given the absence of recent reviews, its cost structure remains unclear.

Your decision may depend on whether a fixed monthly fee fits your budget or if you require a detailed quote. Based on available data, MiniHotel’s clear pricing model is more accessible.

What Type of Hotel Should Use Hoist?

• Hotels with long-standing, legacy systems seeking to maintain existing infrastructure.
• Properties that prioritize stability over modern features.
• Hotels with minimal need for integrations or online booking functionalities.
• Larger properties that may have customized or bespoke systems.

Not ideal if:

• You need a modern, fully integrated platform.
• You require recent support, updates, or user reviews.
• Your property relies heavily on online bookings and guest communication.
• You are a small to medium-sized hotel looking for ease of use and quick support.

What Type of Hotel Should Use MiniHotel?

• Small to medium-sized hotels, hostels, B&Bs, and vacation rentals.
• Properties seeking a user-friendly, easy-to-implement system.
• Hotels looking for extensive integrations with booking channels and payment providers.
• Businesses that value quick, responsive customer support.

Not ideal if:

• You operate a large enterprise hotel chain needing extensive customization.
• Your property is in regions where MiniHotel has limited regional support.
• You require complex, enterprise-level reporting beyond what the system offers.
• You prefer a system with a long legacy but limited recent updates or reviews.

MiniHotel vs Hoist: The Bottom Line for Hotels

MiniHotel’s recent reviews, high customer satisfaction, and feature set make it the better choice for most small to medium hotels today. Its active user base and ongoing support demonstrate its relevance and reliability in the current market.

Hoist, despite its long history, offers no recent feedback, leaving uncertainty about its current capabilities and support. If your hotel needs a modern, well-supported, and highly reviewed platform, MiniHotel is the clear winner.

In summary, for hotels prioritizing ease of use, strong customer support, and active development, MiniHotel is the recommended option. Conversely, Hoist may appeal only to legacy users or properties with minimal operational complexity seeking a basic system.