MiniHotel

4.8 (26 REVIEWS)

HT Score

72 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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MiniHotel

4.8 (26 REVIEWS)

Ranked 30 (out of 316) in Property Management Systems

All-In-One cloud-based Hotel Management Software and Channel Manager

96% recommended by 26 hotels

Mini Hotel PMS has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Mini Hotel PMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Mini Hotel for its user-friendly interface, customizable functions, and exceptional technical support. It's praised for simplifying reservations and preventing overbookings, which boosts operational efficiency and revenue. Unique highlights include tailored hostel functionalities, responsive WhatsApp support, and seamless integration with multiple booking platforms. Some users, however, mention room for improvement in features like administrative interface and mobile app capabilities.

Read their reviews

Support

Supportive

Hoteliers often commend the customer support provided by Mini Hotel PMS. They highlight the quick and effective responses from support personnel, with specific praise for Arkady, who resolves inquiries almost instantly. The prompt resolution of technical issues is frequently mentioned, along with satisfaction with the company's online technical support, which is consistently available. Hoteliers also value the live onboarding process, describing it as akin to conversing with a helpful friend, and emphasize its effectiveness in simplifying system setup and user orientation. Overall, the dedication to transparency, simplicity, and personalized service creates a superior support experience for users.

Gerente

12 months ago

Verified

... MiniHotel stands out for its agility and simplicity, without sacrificing power. Their platform has significantly improved our operations, allowing us to manage reservations, inventory and sales channels professionally. In addition, the support team's attention is impeccable ...

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Dueño

12 months ago

Verified

... They always provide a response ...

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Propietario de Alquiler vacacional

12 months ago

Verified

... The calendar synchronization is excellent, since working with Minihotel I have never had overbooking again. I highlight the willingness of the staff to resolve a problem or provide me with support. ...

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Experiencia CQ

12 months ago

Verified

... They should once again add the possibility of being able to communicate by telephone in the event of an emergency, since chat support is not always so effective. ...

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Administrador

12 months ago

Verified

... The customer service is quite limited, in addition to the fact that they increased without warning, the truth is that it is quite bad. And that payments in different currencies can be added to the ...

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Head of Finance & Administration

11 months ago

Verified

... MiniHotel has all the functionality expected from a modern cloud based PMS and comes at an a very affordable price. Incredibly user friendly, immediately it feels like you know where everything is to perform all the hotel front desk procedures. Impeccable after sales ...

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Head of Finance & Administration

11 months ago

Verified

... 1. User logs for all guest account transactions. 2. Guest account reporting, for example: List of prepaid reservations. 3. Cancellation report, Reservations cancelled on a specific date by all or a ...

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Partner and CEO

11 months ago

Verified

... I think it will be good if they can give a demo version for new comers and more help videos ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Excellent and quick service. Any question or doubt or issue, you get response from Arkady within minutes and a solution even before you blink and mark your query for follow-up! ...

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Director of Revenue Strategy

11 months ago

Verified

... Excellent and quick service. Any question or doubt or issue, you get response from Arkady within minutes and a solution even before you blink and mark your query for follow-up! ...

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Director of Revenue Strategy

11 months ago

Verified

... Excellent and quick service. Any question or doubt or issue, you get response from Arkady within minutes and a solution even before you blink and mark your query for follow-up! ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Excellent and quick service. Any question or doubt or issue, you get response from Arkady within minutes and a solution even before you blink and mark your query for follow-up! ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Excellent and quick service. Any question or doubt or issue, you get response from Arkady within minutes and a solution even before you blink and mark your query for follow-up! ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Excellent and quick service. Any question or doubt or issue, you get response from Arkady within minutes and a solution even before you blink and mark your query for follow-up! ...

See full review

Pensioner

11 months ago

Verified

... I like the instant record of the reservation and that is impossible to have an overbooking, i dont have to do it manually i can just rely on the mini hotel. ...

See full review

Owner

10 months ago

Verified

... Affordable, easy to use solution, with personalized onboarding team ...

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Owner

10 months ago

Verified

... Affordable, easy to use solution, with personalized onboarding team ...

See full review

Owner

10 months ago

Verified

... What I appreciate most about Mini Hotel is their dedication to transparency and simplicity. They create an atmosphere where I feel like I'm chatting with a helpful friend right from the start. The live onboarding process is exceptional; it's like sitting down for coffee with an expert. Additionally, the system's tailored hostel functions perfectly suit our specific needs, enabling us to efficiently manage our property. The responsive ...

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Owner

10 months ago

Verified

See full review

Owner

10 months ago

Verified

See full review

Owner

10 months ago

Verified

... Affordable, easy to use solution, with personalized onboarding team ...

See full review

HOTEL LUEY

10 months ago

Verified

... It is a very dynamic and simple system. We are also very satisfied with the online technical support that is available ...

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Rsponsable Administrativo

5 months ago

Verified

... At the moment the system works perfectly, and any technical problems that have arisen have been solved without problems. ...

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Automation

Streamlined

Hoteliers often find that Mini Hotel PMS's automation capabilities streamline their operations by providing instant reservation records and preventing overbooking. This automation eliminates the need for manual intervention, allowing hoteliers to efficiently manage reservations across multiple sales channels without the risk of overselling. Users appreciate the robust connection between sales channels, which facilitates a more organized and automated reservation process, underscoring the system's ability to mitigate potential booking errors and improve overall workflow efficiency.

Propietario de Alquiler vacacional

12 months ago

Verified

See full review

Head of Finance & Administration

11 months ago

Verified

See full review

Head of Finance & Administration

11 months ago

Verified

See full review

Head of Finance & Administration

11 months ago

Verified

See full review

Director of Revenue Strategy

11 months ago

Verified

... Excellent and quick service. Any question or doubt or issue, you get response from Arkady within minutes and a solution even before you blink and mark your query for follow-up! ...

See full review

Pensioner

11 months ago

Verified

... I like the instant record of the reservation and that is impossible to have an overbooking, i dont have to do it manually i can just rely on the mini hotel. ...

See full review

Pensioner

11 months ago

Verified

... I like the instant record of the reservation and that is impossible to have an overbooking, i dont have to do it manually i can just rely on the mini hotel. ...

See full review

Rsponsable Administrativo

5 months ago

Verified

... It has helped us organize reservation management and avoid overselling since all our sales channels are connected. ...

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Rsponsable Administrativo

5 months ago

Verified

... It has helped us organize reservation management and avoid overselling since all our sales channels are connected. ...

See full review

Integrations

Connected

Hoteliers often commend Mini Hotel PMS’s Property Management Systems product, MiniHotel, for its range of integrations. They highlight its capability to seamlessly connect with essential systems such as property management systems (PMS), customer relationship management (CRM), and payment processors, which enhances operational efficiency. Users appreciate the ease of setting up these integrations, noting that the process is straightforward and generally free from technical challenges. Additionally, they find the integrations to be reliable, functioning consistently without encountering syncing issues. Some hoteliers also mention the customization options available, which allow them to tailor integrations to meet specific business needs. This flexibility is particularly valued in adapting the software to fit diverse operational requirements.

Propietario

12 months ago

Verified

... The best thing is the connectivity of the multiple rental platforms, their joint display in a single calendar and easy editing. ...

See full review

LOCADORtemporarios

12 months ago

Verified

... The ease with which I synchronize reservation information to the different platforms without having to do it individually with each room ...

See full review

Propietario de Alquiler vacacional

12 months ago

Verified

See full review

Propietario de Alquiler vacacional

12 months ago

Verified

... They could improve the connection with renew manager collaborators, I wanted to hire a yield manager service and I didn't get a response from any of them. ...

See full review

HOTEL LUEY

10 months ago

Verified

... In the Wis connection, you have to add several things, which are currently available in the remote connection and not in Wis. ...

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HOTEL LUEY

10 months ago

Verified

... In the Wis connection, you have to add several things, which are currently available in the remote connection and not in Wis. ...

See full review

Value

Balanced

Hoteliers often find that Mini Hotel PMS offers great value due to its affordable pricing and ease of use. They appreciate the personalized onboarding team that enhances the value by making the setup and learning process smoother. The availability of an instant reservation system is highly valued as it prevents overbooking and reduces the need for manual intervention, allowing hoteliers to rely on the system efficiently. Some users mention the potential benefit of a demo version for newcomers, which suggests that trial and evaluation options could further enhance perceived value.

Gerente

12 months ago

Verified

... The tool is fully optimized and in constant development, always following trends. Therefore, if there is any point for improvement, they are surely already in the process of being resolved. From ...

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LOCADORtemporarios

12 months ago

Verified

... It is the only system that allowed me to organize myself more effectively with all my accommodations and the hotel platforms I was looking for. ...

See full review

Propietario de Alquiler vacacional

12 months ago

Verified

... They could improve the connection with renew manager collaborators, I wanted to hire a yield manager service and I didn't get a response from any of them. ...

See full review

Propietario de Alquiler vacacional

12 months ago

Verified

... They could improve the connection with renew manager collaborators, I wanted to hire a yield manager service and I didn't get a response from any of them. ...

See full review

Cabañas Puertas del Sol

12 months ago

Verified

... The ease and practicality with which the system is handled. Agile service. Full screen. Good colors for working at night ...

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Cabañas Puertas del Sol

12 months ago

Verified

... They could create a version for cell phone or mobile. With full screen and comfortable to work with. It's just an opinion. All very well. ...

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Atencion al cliente

12 months ago

Verified

... Being able to manage all reservations from one place has undoubtedly served us well and has helped us grow in our career. ...

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Atencion al cliente

12 months ago

Verified

... Being able to manage all reservations from one place has undoubtedly served us well and has helped us grow in our career. ...

See full review

Atencion al cliente

12 months ago

Verified

... The resolution when we cannot access the page, minutes are essential for us. If we cannot respond to our clients because we cannot see availability, we are guaranteed failure. ...

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Reservas

12 months ago

Verified

... Excellent hotel management software ...

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Administrador

12 months ago

Verified

See full review

Administrador/dueño

12 months ago

Verified

... Restrictions per room (maximum stay amount) Hours prior to check-in to reserve, possibility of putting together "combos or promotions"(example: reservations of 3 nights have a discount of %10) The ...

See full review

Administrador/dueño

12 months ago

Verified

See full review

Administrador/dueño

12 months ago

Verified

See full review

Head of Finance & Administration

11 months ago

Verified

See full review

Partner and CEO

11 months ago

Verified

... I think it will be good if they can give a demo version for new comers and more help videos ...

See full review

Pensioner

11 months ago

Verified

... I like the instant record of the reservation and that is impossible to have an overbooking, i dont have to do it manually i can just rely on the mini hotel. ...

See full review

Owner

10 months ago

Verified

... Affordable, easy to use solution, with personalized onboarding team ...

See full review

Rsponsable Administrativo

5 months ago

Verified

... We are very happy to have chosen this management program. ...

See full review

Functionality

Balanced

Hoteliers often find that Mini Hotel PMS provides a reliable and comprehensive functionality suite tailored to their accommodation rental needs. The system excels in core features such as booking management and reporting, offering a stable and straightforward experience. Users particularly appreciate its customizable workflows, which adapt to specific requirements, enhancing operational efficiency. While the platform is praised for its automation capabilities, some feedback notes the need for improvements, such as expanded service options like separate meal sales. Additionally, minor bugs, such as those affecting minimum stay requirements, are occasionally reported, indicating room for ongoing refinement. Overall, Mini Hotel PMS's functionality supports seamless and efficient property management, with a focus on transparent, user-friendly operations.

Gerente

12 months ago

Verified

... Complete and functional PMS hotel system ...

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Gerente

12 months ago

Verified

See full review

Gerente

12 months ago

Verified

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Dueño gerente

12 months ago

Verified

... Practical management ...

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Dueño gerente

12 months ago

Verified

... The accounting system, more details when providing reports, error when wanting to perform a rebilling, does not allow it. ...

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Dueño gerente

12 months ago

Verified

... The accounting system, more details when providing reports, error when wanting to perform a rebilling, does not allow it. ...

See full review

Propietario

12 months ago

Verified

... The best thing is the connectivity of the multiple rental platforms, their joint display in a single calendar and easy editing. ...

See full review

LOCADORtemporarios

12 months ago

Verified

... It is the only system that allowed me to organize myself more effectively with all my accommodations and the hotel platforms I was looking for. ...

See full review

Departamentos Muskuy

12 months ago

Verified

... Excellent multi-channel reservation manager ...

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Atencion al cliente

12 months ago

Verified

... Manage reservations from a single place ...

See full review

Atencion al cliente

12 months ago

Verified

... The resolution when we cannot access the page, minutes are essential for us. If we cannot respond to our clients because we cannot see availability, we are guaranteed failure. ...

See full review

Reservas

12 months ago

Verified

... Working with a minihotel is the most practical thing there can be, it has been very efficient and my time processing a reservation was reduced to a minimum. ...

See full review

Alquiler temporal Paraná

12 months ago

Verified

... L login speed: And in the main panel it would already put the calendar at 15 days. Also be able to upload an ID photo from the cell phone to the reservation (as a file) ...

See full review

Administrador/dueño

12 months ago

Verified

... Simple and Practical ...

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Administrador/dueño

12 months ago

Verified

... The graphic visual, and the possibility of colors. There is no need to enter the reservation and just by hovering over it you will have a summary of that reservation. ...

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Administrador/dueño

12 months ago

Verified

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Administrador/dueño

12 months ago

Verified

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Administración

11 months ago

Verified

... Practical and reliable ...

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Administración

11 months ago

Verified

... In problem solving and customer serviceMore channels and/or more staff. Let there be more cells for more properties ...

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Administración

11 months ago

Verified

... In problem solving and customer serviceMore channels and/or more staff. Let there be more cells for more properties ...

See full review

Head of Finance & Administration

11 months ago

Verified

See full review

Head of Finance & Administration

11 months ago

Verified

See full review

Head of Finance & Administration

11 months ago

Verified

See full review

Partner and CEO

11 months ago

Verified

... Simple and stable ...

See full review

Director

11 months ago

Verified

... All-in-one solution for agencies. We are an accommodation rental agency and Mini Hotel team provided the best solution specific to our needs. ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Maybe time to upgrade to new features, like sell services separate that accommodations etc. example option to sell meals separately. ...

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Director of Revenue Strategy

11 months ago

Verified

... Maybe time to upgrade to new features, like sell services separate that accommodations etc. example option to sell meals separately. ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Maybe time to upgrade to new features, like sell services separate that accommodations etc. example option to sell meals separately. ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Maybe time to upgrade to new features, like sell services separate that accommodations etc. example option to sell meals separately. ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Maybe time to upgrade to new features, like sell services separate that accommodations etc. example option to sell meals separately. ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Maybe time to upgrade to new features, like sell services separate that accommodations etc. example option to sell meals separately. ...

See full review

Director of Revenue Strategy

11 months ago

Verified

... Maybe time to upgrade to new features, like sell services separate that accommodations etc. example option to sell meals separately. ...

See full review

Pensioner

11 months ago

Verified

... I think there are small bugs like where you put minimal nights of stay and i still get reservations under the minimal. ...

See full review

Owner

10 months ago

Verified

See full review

Owner

10 months ago

Verified

See full review

Owner

10 months ago

Verified

See full review

Rsponsable Administrativo

5 months ago

Verified

... We are very happy to have chosen this management program. ...

See full review

User Interface

Intuitive

Hoteliers often express satisfaction with Mini Hotel PMS’s user interface, highlighting its effectiveness in meeting agency needs related to accommodation rentals. However, they note that the navigation could be improved for agencies managing numerous properties, suggesting that simplifying the navigation and consolidating property listings could enhance usability. This feedback indicates a desire for a more streamlined experience, as users manage multiple listings within the platform.

Gerente

12 months ago

Verified

See full review

Dueño

12 months ago

Verified

... It would improve the functioning of reservation restrictions. It works well, but at first it felt a bit complicated. With time and use I learned to handle it, but I think it could be simpler ...

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Dueño

12 months ago

Verified

... Whenever I have a problem or question, they respond quickly and efficiently. Furthermore, the system works well and is easy to use. ...

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Propietario

12 months ago

Verified

... The best thing is the connectivity of the multiple rental platforms, their joint display in a single calendar and easy editing. ...

See full review

Propietario

12 months ago

Verified

... It would be useful if the locations of the properties in the calendar could be edited by the client for better usability. ...

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Propietario

12 months ago

Verified

... It would be useful if the locations of the properties in the calendar could be edited by the client for better usability. ...

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Limay

12 months ago

Verified

... What I think can be improved is that it does not have or I have not consulted a button where the password left by the client can be found. ...

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LOCADORtemporarios

12 months ago

Verified

... The system could be more friendly, it does not allow editing passenger payments from the mobile app only from the web app. The web page designed for the booking engine that is directed from my web ...

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Departamentos Muskuy

12 months ago

Verified

... I would like its interface to be more attractive and adaptable. Really, regarding its use, I don't find any other problems. It works for what I need. ...

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Cabañas Puertas del Sol

12 months ago

Verified

... The ease and practicality with which the system is handled. Agile service. Full screen. Good colors for working at night ...

See full review

Cabañas Puertas del Sol

12 months ago

Verified

... The ease and practicality with which the system is handled. Agile service. Full screen. Good colors for working at night ...

See full review

Atencion al cliente

12 months ago

Verified

... The resolution when we cannot access the page, minutes are essential for us. If we cannot respond to our clients because we cannot see availability, we are guaranteed failure. ...

See full review

Alquiler temporal Paraná

12 months ago

Verified

... L login speed: And in the main panel it would already put the calendar at 15 days. Also be able to upload an ID photo from the cell phone to the reservation (as a file) ...

See full review

Alquiler temporal Paraná

12 months ago

Verified

... L login speed: And in the main panel it would already put the calendar at 15 days. Also be able to upload an ID photo from the cell phone to the reservation (as a file) ...

See full review

Administrador/dueño

12 months ago

Verified

... The graphic visual, and the possibility of colors. There is no need to enter the reservation and just by hovering over it you will have a summary of that reservation. ...

See full review

Administrador/dueño

12 months ago

Verified

See full review

Head of Finance & Administration

11 months ago

Verified

See full review

Director

11 months ago

Verified

... All-in-one solution for agencies. We are an accommodation rental agency and Mini Hotel team provided the best solution specific to our needs. ...

See full review

Director

11 months ago

Verified

... All-in-one solution for agencies. We are an accommodation rental agency and Mini Hotel team provided the best solution specific to our needs. ...

See full review

Director

11 months ago

Verified

... We are more than happy with everything Mini Hotel team provides! One idea for improvement may be simplifying the navigation for agencies with many properties and putting listings in less pages. ...

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Director

11 months ago

Verified

See full review

Hoteliers Most Frequently Mention

User-Friendly Interface

Technical Support

Customer Communication

Customization and Scalability

Tailored Hostel Functions

Integration with Booking Platforms

Mobile App and Interface Enhancements

Administrative Interface

Preventing Overbookings

Cost of Integration

What Types of Hotels Mini Hotel PMS is Popular For

Size

4 | Large (75-199 room)

5 | Medium (25-74 room)

7 | Small (10-24 room)

2 | X-Large (200+ room)

8 | X-Small (1-9 room)

Country

18 | Argentina

3 | Croatia

2 | Israel

1 | Philippines

1 | Malta

1 | Serbia

Type

9 | Bed & Breakfast & Inns

2 | Boutiques

5 | Branded Hotels

2 | Casinos

5 | City Center Hotels

2 | Airport/Conference Hotels

4 | Extended Stay & Serviced Apartments

1 | Hostels

5 | Limited Service & Budget Hotels

2 | Luxury Hotels

1 | Motels

4 | Resorts

10 | Vacation Rentals & Villas

Region

5 | Europe

1 | Asia Pacific

2 | Middle East

18 | South America

Mini Hotel PMS Reviews Summary

4.8

Excellent

26 reviews

Ease of Use

4.8/5

Customer Support

4.6/5

ROI

4.5/5

Implementation

4.6/5

Mini Hotel PMS Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Mini Hotel PMS Integrations

Company	Functionality
SiteMinder 92% recommended by 2314 hotels	Channel Managers
This integration hasn’t been verified by Asksuite yet. Asksuite 98% recommended by 678 hotels	Hotel Chatbots
Duve 96% recommended by 534 hotels	Upselling Software +2 more
PriceLabs 100% recommended by 47 hotels	VR Dynamic Pricing
Vertical Booking 91% recommended by 45 hotels	Booking Engine
HelloShift 93% recommended by 110 hotels	Guest Messaging Software +4 more
Simple Booking 97% recommended by 28 hotels	Channel Managers
RoomCloud 92% recommended by 17 hotels	Channel Managers
CheKin 85% recommended by 6 hotels	Contactless Check-in
Civitfun 77% recommended by 6 hotels	Contactless Check-in

Browse all integrations (11)

Support

Unverified

Mini Hotel PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

96%

Preferred Time

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MiniHotel

Hoteliers Most Frequently Mention

What is Mini Hotel PMS?

Cloudbeds

roomMaster by innQuest

Mews

WebRezPro

ThinkReservations

Shiji Group

Oracle Hospitality

HOTELTIME

Yanolja

Stayntouch

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports