hotsoft by planet vs. Redforts:
Which Is Right for You?

The Decision

Choosing between Hoist by Planet and Redforts hinges on your hotel’s specific needs. While Hoist offers a solution with no recent reviews or ratings, Redforts provides a well-rated, feature-rich PMS with a strong user base and recent feedback. Both aim to streamline hotel management, but their approaches and maturity differ significantly.

Hoist’s lack of current reviews and ratings suggests limited recent market presence or adoption. Conversely, Redforts, with 40 reviews—most recent within six months—and a 9.5/5 NPS score, demonstrates active user engagement and satisfaction. Do you prefer a system with more proven recent support, or are you considering a less-reviewed option?

Is Hoist or Redforts Better for Hotels?

Hoist by Planet is essentially invisible in recent user feedback, with no reviews or ratings, making it impossible to gauge current performance or user satisfaction. On the other hand, Redforts boasts 40 reviews, with a recent review count of one in the last six months, indicating ongoing customer engagement.

Redforts scores a 72.8/100 on the HotelTechReport (HTR) score, with high ratings in ease of use (4.68/5), customer support (4.53/5), and value for money (4.44/5). Its 9.5/5 NPS score reflects strong user advocacy, unlike Hoist’s zero ratings or reviews, which provide no reliable data.

Given these factors, Redforts’s active review base and recent positive feedback make it the more dependable choice for your hotel management needs today. Are you comfortable investing in a product with no recent proof of performance, or do you want confidence backed by current user experiences?

Redforts vs Hoist: Which Should Your Hotel Choose?

If your hotel prioritizes an easy-to-use, feature-rich PMS that integrates seamlessly with booking, channel management, and revenue tools, Redforts is clearly the better pick. Its extensive feature set—46 functionalities including guest CRM, online check-in, payment processing, and automated reporting—caters well to mid-sized and larger hotels seeking operational efficiency.

Hoist, with no recent data, is unlikely to meet your needs unless you’re exploring options in early development phases or seeking a customized solution that’s untested in the market. For active, current hotel operations, Redforts’s proven interface and broad feature set support day-to-day management effectively.

If you need a reliable, supported system with ongoing updates, Redforts is the clear choice. Do you prioritize current user validation and feature depth, or are you open to less-established options?

Is Redforts or Hoist Easier to Use?

Redforts scores a 4.68/5 in ease of use, with reviews praising its intuitive interface and rapid onboarding, making staff training straightforward. Users often mention that the system simplifies reservation management and reduces errors, streamlining daily operations.

Hoist, with a 0/5 rating and no recent reviews, offers no data on user experience or onboarding, suggesting it may lack market-tested usability. Without current feedback, it’s impossible to determine how easily your team could adopt Hoist or how well it supports staff in daily tasks.

Edge: Redforts.

Which Has Better Features: Hoist or Redforts?

Redforts offers 46 features, including RevPaR & ADR Reports, multi-currency support, guest CRM, online check-in, digital registration, and a channel manager—many of which are absent in Hoist. Its modules support revenue management, automated reminders, and integrated ID scanning, covering a broad spectrum of hotel operations.

Hoist provides no documented features or recent updates, making it impossible to compare feature quality or quantity. Redforts’s extensive feature list and active development suggest it will better meet your hotel’s operational demands.

Edge: Redforts.

Which Has Better Customer Support: Hoist or Redforts?

Redforts’s customer support scores 4.53/5, with reviews highlighting quick, friendly, and effective assistance. Long-term users commend its responsiveness and continuous improvements, which help reduce downtime and resolve issues promptly.

Hoist, with zero reviews and ratings, offers no recent support feedback, leaving your team without clarity on responsiveness or quality. Given the importance of support in daily hotel operations, Redforts’s proven track record makes it the safer choice.

Edge: Redforts.

Which Has More Integrations: Hoist or Redforts?

Both products list two verified partners: Hoist with Dailypoint™ and RoomPriceGenie, and Redforts with Mr Winston and WuBook. However, Redforts’s extensive feature set and recent reviews suggest a more mature and flexible integration ecosystem, supporting a wider variety of third-party systems and peripherals.

Considering the importance of seamless platform communication, Redforts’s broader ecosystem and active development of integrations position it as the more adaptable choice for your hotel’s tech infrastructure.

Edge: Redforts.

Which Do Hoteliers Rate Higher: Hoist or Redforts?

Hoist’s ratings are nonexistent, with no recent reviews or scores, making it impossible to gauge user sentiment. Redforts, however, has a 9.5/10 NPS score based on recent reviews, with properties ranging from B&Bs and boutique hotels to hostels and resorts expressing high satisfaction.

Smaller properties and budget hotels especially rate Redforts higher for its ease of use and support, while there’s no data available on Hoist’s reputation. If current user ratings matter, Redforts is clearly preferred.

Edge: Redforts.

How Much Do Hoist and Redforts Cost?

Hoist’s pricing details are unavailable, suggesting it may not have a transparent or established pricing model. Redforts charges a flat $500 monthly fee, with no implementation or trial fees, making costs predictable and straightforward.

If budget transparency and upfront costs are essential for your decision-making, Redforts offers clear pricing, whereas Hoist’s unknown pricing makes comparison difficult.

What Type of Hotel Should Use Hoist?

Hotels that are comfortable experimenting with unproven systems or seeking highly customized solutions might consider Hoist, especially if they have technical resources to evaluate or develop the platform. Small properties with minimal operational complexity could also potentially explore Hoist without immediate need for extensive support.

Not ideal if your hotel requires ongoing support, proven reliability, or current feature updates. Larger or mid-sized hotels needing a trusted, well-supported PMS should look elsewhere.

What Type of Hotel Should Use Redforts?

Redforts suits hotels, hostels, apartments, and similar properties that value ease of use, automation, and integration. It’s especially fitting for properties looking to improve operational efficiency through digital tools like online check-in, guest CRM, and revenue management.

Not ideal if your hotel is very small, with minimal management needs, or if you prefer a system with fewer features or customization options. Also, if your property is outside of North America, Europe, or Africa, the regional support might be limited.

Redforts vs Hoist: The Bottom Line for Hotels

Redforts is a mature, feature-rich property management system with high recent user satisfaction, active support, and a broad ecosystem. Its comprehensive modules support a wide range of hotel operations, making it suitable for properties seeking operational efficiency and automation.

Hoist, lacking current reviews and feature transparency, is unlikely to meet modern hotel management standards. If you want a proven, well-supported platform, Redforts is the clear winner.

Hotels that prioritize active user feedback, extensive features, and reliable support should choose Redforts for their property management needs. Hoist might appeal only to very specific, experimental, or highly customized use cases.

If your hotel values a system with recent validation, high user ratings, and a broad feature set, go with Redforts. If you’re exploring options without current market validation, Hoist may not be the best fit.