Amadeus vs. Unifocus: Which is a Better Fit?

Amadeus Service Optimization – HotSOS® Housekeeping

Inspections & Checklists

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

Mobile Access
Multi Language UI Support
Automated Notifications

Knowcross Housekeeping (by Unifocus)

Inspections & Checklists

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

Mobile Access
Multi Language UI Support
Automated Notifications

What Customers Are Saying

Most Recent Review

HotSoS has a strong support team

Director of Groups & Events

Great tool to work with!

Guest Experience Manager from Washington DC (United States of America)

Most Positive Review

Fast cleaning and communication

Manager

This program has been very useful In streamlining our very busy operations!

Housekeeping Manager

Most Critical

Hotsos issues

PBX/Instant Service Center Manager

Server issue - but got resolved with great support

Area IT Manager - Europe from (United Kingdom)

References

Maria Cuevas
Director of Housekeeping Monarch Beach Resort

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Sofitel Legend The Grand Amsterdam

Simon Shaw
Hotel Manager Holiday Inn London - Heathrow M4,JCT.4, an IHG Hotel

Ed Richards
Hotel Manager St. James’ Court, London