Ratings Snapshot
84%
Recommend
#11
Popularity index
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #11 out of 26 in Housekeeping Software
Ease of Use
4.8/5
ROI
4.0/5
Implementation
4.0/5
Customer Support
4.6/5
Verified Customer Support
UniFocus’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
Knowcross Housekeeping (by Unifocus) Overview
Knowcross Housekeeping (by Unifocus) Overview
KNOW Housekeeping streamlines daily housekeeping activities resulting in double-digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint. It receives data from and updates the PMS, real-time, and is complemented by powerful Android and iOS apps.
About UniFocus View website
Founded in 1998 | Headquarters in Carrollton United States | 143 employeesUniFocus decision-making technology offers best-in-class workforce management tools that make managers smarter.
Other Products by UniFocus
1/7
Integrates with
- Concierge Software
- Hotel Management Software
- Property Management Systems
Need a custom integration?
What customers love about Knowcross Housekeeping (by Unifocus)
84% recommend
Executive Housekeeper from Hostels
I like the place where the number of room cleaning is easy to manage. Sometimes the system freezes, but the support is flexible.
Head HOusekeeper from Luxury Hotels
System is amazing, gives you so many options to ease day to day operation. Not only saving the planet , but improving work efficiency
Housekeeping Manager from Casinos
Being able to work paperless and the benefit of monitoring our operations real time. It simplifies all reports and gives us very specific details too.
Expert Q&A and Partner Recommendations
UniFocus hasn’t been recommended by any experts or partners yet
Learn more about expert recommendations
Recommended by
Want to go behind the scenes and see how Knowcross Housekeeping (by Unifocus) works?
Clients & references
References & testimonials
With KNOW Housekeeping allocation of rooms in the morning is a lot simpler and room priorities can be changed instantly. The best part is this can all be done through desktop, so supervisors don’t h...
Rather than waiting and reallocating the rooms manually as the demand changes, KNOW Housekeeping allows us to prioritise the rooms as per the actual demand and concentrate on the cleaning the rooms wh...
Featured partners
UniFocus doesn’t have any featured partners
Case studies
- Chatham Bars Moves Into Summer Recovery With Knowcross
- Chatham Bars Inn
- Branded Hotels in Chatham
Awards & Certifications
UniFocus doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United Kingdom
- Japan
- Philippines
- Hong Kong
October 05, 2021
Knowcross Housekeeping (by Unifocus) Review: This program has been very useful In streamlining our very busy operations!
Housekeeping Manager from Casinos in Parañaque (Philippines)
Recommend
9/10
What do you like most?
Being able to work paperless and the benefit of monitoring our operations real time. It simplifies all reports and gives us very specific details too.
What do you dislike or think could be improved?
Being able to adapt or adjust the system according to our needs. We cannot fully maximize its functions with Minibar postings due to the requirements of our finance team which Knowcross could not provide....
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
October 05, 2021
Knowcross Housekeeping (by Unifocus) Review: more informations can link with opera
Assistant Manager from Other in (Hong Kong)
Recommend
6/10
What do you like most?
- easy to do the room assignment - easy to check the room cleaning status - easy to check the location of the room attendant
What do you dislike or think could be improved?
- Can add a button or filter for turn down service. As the existing surface will show both make up room and turn down. (by using both web and app) - Can show the room change (link with opera) (by using ...
Customer Support
3
Ease of Use
4
Value for money
3
Implementation
3
October 01, 2021
Knowcross Housekeeping (by Unifocus) Review: Best system ever
Head HOusekeeper from Luxury Hotels in (United Kingdom)
Recommend
10/10
What do you like most?
System is amazing, gives you so many options to ease day to day operation. Not only saving the planet , but improving work efficiency
What do you dislike or think could be improved?
If only history of jobs would be available on Job console . at the moment you can browse 1 month of data, however if you wish to know records for previous month, report needs to be run. which is not alwa...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 29, 2021
Knowcross Housekeeping (by Unifocus) Review: The operation runs much more efficiently
HSK Operations Manager from Resorts in (United Kingdom)
Recommend
9/10
What do you like most?
Introducing the Knowcross system to our resort has revolutionised our Housekeeping operation. We are running much more efficiently and can use the information gathered to improve our services and product ...
What do you dislike or think could be improved?
It would be helpful if the system could forecast, in order to help with forward planning, rather than just using live information. The reports could be easier to edit in order to suit our purposes better....
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
September 29, 2021
Knowcross Housekeeping (by Unifocus) Review: Easy to create room cleaning tasks
Executive Housekeeper from Hostels in Kyoto (Japan)
Recommend
8/10
What do you like most?
I like the place where the number of room cleaning is easy to manage. Sometimes the system freezes, but the support is flexible.
What do you dislike or think could be improved?
I want the problem that the screen freezes when the system is updated at a certain time on a daily basis to be solved as soon as possible. This is a very serious problem for cleaning.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
Pricing
UniFocus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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HSK Operations Manager from Resorts
Introducing the Knowcross system to our resort has revolutionised our Housekeeping operation. We are running much more efficiently and can use the information gathered to improve our services and product even further in ...