Knowcross Housekeeping (by Unifocus)

4.6 (11 REVIEWS)

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Knowcross Housekeeping (by Unifocus)

4.6 (11 REVIEWS)

Unranked in Housekeeping Software

Effortless Housekeeping Management for Exceptional Guest Satisfaction

What is Unifocus?

Founded in 1998 | Headquarters in Carrollton (United States) | 143 employees
**Knowcross Housekeeping (by Unifocus) is a comprehensive housekeeping management system designed to streamline daily housekeeping activities in hotels. This platform efficiently receives data from and updates the Property Management System (PMS) in real-time, ensuring that all housekeeping operations are synchronized with the hotel's broader management infrastructure.** AI Summary Reviews: Knowcross Housekeeping is highly praised for significantly improving staff productivity and enhancing guest satisfaction. Users appreciate the platform's ability to automate and simplify housekeeping tasks, resulting in a noticeable reduction in the hotel's carbon footprint. AI Summary Recommendations: Hotels looking to improve operational efficiency and reduce their environmental impact should consider adopting Knowcross Housekeeping. Its integration with other core systems and user-friendly mobile tools make it a valuable addition to any property management strategy. Company Writeup: Knowcross Housekeeping (by Unifocus) transforms hotel housekeeping operations with its mobile-first, easy-to-use tools, leading to double-digit improvements in staff productivity and higher guest satisfaction. Its seamless integration with Scheduling, Time & Attendance, Guest Messaging, and other modules offers a unified approach to managing hotel workflows.

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This description was generated by AI which analyzed the following sources to summarize a description of Unifocus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Unifocus

FAQs

Capabilities

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Unifocus doesn’t have any benefits or use cases available

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Unifocus Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Knowcross Housekeeping (by Unifocus) is the #6 most trending product in the Housekeeping Software category (out of 35) and the #213 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Unifocus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Unifocus Pricing

Pricing Available By Request

Unifocus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

9

References

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Featured Customers

Unifocus Case Studies

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Unifocus Reviews

Hotelier Rating

Excellent
30
Very Good
6
Average
8
Poor
2
Terrible
3

Property Size

  • X-Small (3)
  • Small (1)
  • Mid-Sized (4)
  • Large (10)
  • X-Large (31)

Country

  • United States of America
    United States of America
    (31)
  • United Kingdom
    United Kingdom
    (5)
  • Canada
    Canada
    (4)
  • Singapore
    Singapore
    (1)
  • Thailand
    Thailand
    (1)
  • Germany
    Germany
    (1)
  • Switzerland
    Switzerland
    (1)
  • Philippines
    Philippines
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Japan
    Japan
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (35)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (6)
10

Great tool to work with!

Guest Experience Manager from 100 to 199 room City Center Hotel in Washington DC (United States of America)

Verified
4 months ago
Unifocus helps all departments to work together by having everything on one location. I love being able to look at the housekeeping console to keep track of room status and not have to interrupt my colleagues workflow by asking.
Country United States of America
Guest Experience Manager
Large Hotel
10

Solve problems quickly Easy to operate

Area Manager Information Technology , China from 200 to 499 room City Center Hotel in Beijing (China)

Verified
5 months ago
Solve problems quickly. It is easy for employees to operate and can be checked at any time on the mobile app.
Country China
Area Manager Information Technology , China
X-Large Hotel
9

Keep an overview

Ass. Guest Relation Manager from 25-49 room Boutique in Vitznau (Switzerland)

Verified
7 months ago
That you can watch it live, and it is a very user-friendly tool. Support is always available whenever you need it.
Country Switzerland
Ass. Guest Relation Manager
Mid-Sized Hotel
10

Excellent product! Streamlined Operations with UniFocus: A Must-Have for Hotel Management

Leisure Manager from 200 to 499 room Boutique in Canaston Wood (United Kingdom)

Verified
12 months ago
Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in d...
Country United Kingdom
Leisure Manager
X-Large Hotel
10

Server issue - but got resolved with great support

Area IT Manager - Europe from 200 to 499 room Luxury Hotel in (United Kingdom)

Verified
13 months ago
- Proactiveness, ownership taken by Yogesh ( support engineer ) and helping promptly with properly explaining the cause and fix of the issue.
Country United Kingdom
Area IT Manager - Europe
X-Large Hotel
9

The operation runs much more efficiently

HSK Operations Manager from 200 to 499 room Boutique in Canaston Wood (United Kingdom)

Verified
18 months ago
Introducing the Knowcross system to our resort has revolutionised our Housekeeping operation. We are running much more efficiently and can use the information gathered to improve our services and product even further in the future. We have not been using the system for a year yet but can see the potential to expand across the business.
Country United Kingdom
HSK Operations Manager
X-Large Hotel
9

This program has been very useful In streamlining our very busy operations!

Housekeeping Manager from 500+ room Boutique in Paranaque (Philippines)

Verified
18 months ago
Being able to work paperless and the benefit of monitoring our operations real time. It simplifies all reports and gives us very specific details too.
Country Philippines
Housekeeping Manager
X-Large Hotel
8

Easy to create room cleaning tasks

Executive Housekeeper from 200 to 499 room Bed & Breakfast & Inn in Kyoto (Japan)

Verified
2 years ago
I like the place where the number of room cleaning is easy to manage. Sometimes the system freezes, but the support is flexible.
Country Japan
Executive Housekeeper
X-Large Hotel
10

Easy & Convinieance

Security Manager from 200 to 499 room Boutique in Bangkok (Thailand)

Verified
3 years ago
Easy and convenience in the system, easy recorded and tracks with tasks assignment. the system very helpful for work and environmental.
Country Thailand
Security Manager
X-Large Hotel
6

more informations can link with opera

Assistant Manager from 200 to 499 room Luxury Hotel in (Hong Kong)

Verified
4 years ago
- easy to do the room assignment - easy to check the room cleaning status - easy to check the location of the room attendant
Country Hong Kong
Assistant Manager
X-Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

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News

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Unifocus

1 month ago

Unifocus Launches Inventory Module for Hospitality Operations

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Unifocus

8 months ago

Reimagining Budget Management: Navigating Wage Increases in the Hospitality Sector

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Unifocus

8 months ago

Empowering Hospitality through Flexibility: How to Tackle the New Workforce Reality with the Flexible Working Act

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Unifocus

8 months ago

Smart Labor Management in Hospitality: Leveraging Predictive Analytics

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Unifocus

11 months ago

Compliance and Security in Workforce Management Systems

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Unifocus

1 year ago

Maximizing Hotel ROI Through Strategic Workforce Management

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Unifocus

1 year ago

How to Improve Staff Planning with a Labor Forecasting System

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Unifocus

1 year ago

Rethinking Hospitality’s Approach to the Workforce: Unifocus White Paper Tackles Staffing Shortages and Rising Costs

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Unifocus

2 years ago

KSL Resorts Maintains Growth Trajectory with UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology

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Unifocus

2 years ago

Unifocus Helps Prepare Future Hospitality Leaders with Donation of Labor Management Technology to The Union Club Hotel at Purdue University, Autograph Collection

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Unifocus

3 years ago

Unifocus Announces Moneesh Arora as Chief Executive Officer

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Unifocus

3 years ago

Unifocus Releases Latest Innovative Features to Level Up Workforce Management

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Unifocus

3 years ago

Curator Hotel & Resort Collection Partners with UniFocus for Labor Management and Time and Attendance Software

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Unifocus

3 years ago

Unifocus Expands Its Workforce Management Capabilities with Acquisition of Knowcross

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More About Unifocus

UniFocus, based in Carrollton, near Dallas, Texas, provides a suite of products and services in the hotel technology space, focusing on workforce management and labor optimization. Led by Moneesh Arora, the company's solutions aim to streamline hotel operations, enhance guest satisfaction, and improve profitability. UniFocus' primary offering is its workforce management platform, a user-friendly system that allows hoteliers to handle various aspects of labor management, including time and attendance, scheduling, forecasting, and budgeting. The platform's real-time functionality assists in making informed decision-making, helping to balance staffing needs with labor costs. The time and attendance system, known as UniFocus Time, is a crucial part of this platform. It provides a reliable time clock and time tracking feature, enabling efficient monitoring of team members' work hours. This system integrates with various human resources (HR) and payroll systems, such as ADP and Paylocity, further enhancing its utility and ease of use. UniFocus also offers an employee engagement module, providing tools to monitor and improve customer satisfaction and employee engagement. Understanding that a motivated team leads to improved guest experiences, this module is designed to support hoteliers in creating a positive work environment. Another notable offering from UniFocus is its consulting services. These services provide expert advice and insights to help hotels optimize their operations and improve their performance in the hospitality industry. UniFocus' solutions extend to task management as well, and they have partnered with Knowcross to provide a comprehensive solution for managing daily tasks and improving operational efficiency. A mobile app is also available, providing on-the-go access to the platform's features and allowing team members to check their schedules, request time off, and more. Regarding pricing, UniFocus offers tailored solutions, and pricing details can be obtained by requesting a price quote on HotelTechReport. Despite occasional glitches, as with any complex software, UniFocus provides dedicated customer support to help resolve any issues promptly and ensure smooth operations. Unifocus supplies a range of software to hotels including: Unifocus Mobile App: Unifocus provides a mobile app that allows hotel staff to access various features and functionality on their smartphones, such as real-time workforce management. Workforce Management: Unifocus offers workforce management solutions that help hotels manage their employees efficiently. This includes time and attendance functionality, labor management, forecasting, scheduling, and budgeting. Unifocus Time Clock: The Unifocus Time Clock is an Android-based application that enables employees to clock in and out, swap shifts, request time off, and receive notifications related to staffing and scheduling. Employee Engagement: Unifocus software helps enhance employee engagement by providing features like notifications, shift swapping, time off requests, and communication tools to foster collaboration and improve employee satisfaction. Attendance Systems: Unifocus provides attendance systems that track hours worked, manage time cards, and streamline the process of recording employee attendance. These systems are often integrated with other HR and payroll platforms like ADP, Paylocity, and Oracle. Cloud-based Management Platform: Unifocus offers a cloud-based management platform that allows hotels to optimize work schedules, make informed decisions, and manage labor costs efficiently. It also integrates with other software and systems used by hotels. User-Friendly Interfaces: Unifocus software is designed to be user-friendly, with intuitive interfaces that make it easy for hotel staff, managers, and human resources personnel to navigate and utilize the various features. API Integration: Unifocus provides API integration capabilities, allowing hotels to connect their Unifocus software with other third-party systems and applications, such as NCR for point-of-sale integration. Customer Support: Unifocus offers customer support services to assist hotels in implementing and maintaining their software solutions, ensuring smooth operations and addressing any issues that may arise. Available on App Stores: Unifocus software, including mobile applications, can be downloaded from app stores such as the App Store for iOS devices (iPhone, iPad) and the Google Play Store for Android devices. Headquarters in Carrollton: Unifocus is headquartered in Carrollton, providing software solutions and support to the hotel industry from their base of operations. Overall, UniFocus offers a comprehensive suite of products and services designed to meet the unique needs of the hospitality and healthcare industries. Its focus on labor management and workforce optimization makes it a valuable partner for businesses seeking to improve their operations, reduce costs, and enhance customer satisfaction.

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Support

Unverified

Unifocus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

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Responsiveness

Excellent

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