Knowcross Housekeeping (by Unifocus)

4.5 (8 REVIEWS)

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Knowcross Housekeeping (by Unifocus)

4.5 (8 REVIEWS)

Unranked in Housekeeping Software

Effortless Housekeeping Management for Exceptional Guest Satisfaction

Ratings Summary

4.5
Very Good
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.2/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Knowcross Housekeeping (by Unifocus) is the #6 most trending product in the Housekeeping Software category (out of 33) and the #245 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Unifocus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Knowcross Housekeeping (by Unifocus)
Founded in 1998 | Headquarters in Carrollton (United States) | 143 employees
Unifocus Housekeeping streamlines daily housekeeping activities resulting in double-digit improvements in staff productivity, higher guest satisfaction, and a massive reduction in the hotel’s carbon footprint. It receives data from and updates the PMS in real-time. It integrates with Scheduling, Time & Attendance, Guest Messaging and the rest of the suite for seamless workflows Our mobile-first tools are simple to use, so managers and team members can complete tasks with efficiency and ease.

Capabilities

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Unifocus doesn’t have any benefits or use cases available

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Pricing

Pricing Available By Request

Unifocus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

9

References

0

Featured Customers

Success Stories

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Unifocus doesn’t have any case studies available

Popularity by Segment

Size

7 | X-Small (1-9 room)

1 | Small (10-24 room)

1 | Medium (25-74 room)

10 | Large (75-199 room)

26 | X-Large (200+ room)

Country

30 | United States of America

4 | Canada

4 | United Kingdom

1 | Puerto Rico

1 | Lebanon

1 | Singapore

1 | Thailand

1 | Philippines

1 | Hong Kong

1 | Japan

Type

17 | Resorts

16 | Luxury Hotels

14 | Branded Hotels

7 | Airport/Conference Hotels

6 | Bed & Breakfast & Inns

6 | City Center Hotels

5 | Extended Stay & Serviced Apartments

3 | Boutiques

3 | Limited Service & Budget Hotels

2 | RV Parks & Campgrounds

1 | Casinos

1 | Hostels

1 | Motels

Region

34 | North America

6 | Asia Pacific

4 | Europe

1 | Central America

Category

37 | Scheduling & Labor Management

8 | Housekeeping Software

2 | Staff Collaboration Tools

More Products by Unifocus

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Hotelier Rating

Excellent
26
Very Good
6
Average
8
Poor
2
Terrible
3

Property Size

  • X-Small (7)
  • Small (1)
  • Medium (1)
  • Large (10)
  • X-Large (26)

Country

  • United States of America
    United States of America
    (30)
  • Canada
    Canada
    (4)
  • United Kingdom
    United Kingdom
    (4)
  • Puerto Rico
    Puerto Rico
    (1)
  • Lebanon
    Lebanon
    (1)
  • Singapore
    Singapore
    (1)
  • Thailand
    Thailand
    (1)
  • Philippines
    Philippines
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Japan
    Japan
    (1)

Region

  • North America
    North America
    (34)
  • Europe
    Europe
    (4)
  • Asia Pacific
    Asia Pacific
    (6)
  • Central America
    Central America
    (1)
10

Excellent product! Streamlined Operations with UniFocus: A Must-Have for Hotel Management

Leisure Manager from 200 to 499 room Resort in (United Kingdom)

Verified
1 months ago
Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in d...
Country United Kingdom
Leisure Manager
X-Large Hotel
10

Server issue - but got resolved with great support

Area IT Manager - Europe from 200 to 499 room Luxury Hotel in (United Kingdom)

Verified
2 months ago
- Proactiveness, ownership taken by Yogesh ( support engineer ) and helping promptly with properly explaining the cause and fix of the issue.
Country United Kingdom
Area IT Manager - Europe
X-Large Hotel
9

The operation runs much more efficiently

HSK Operations Manager from 200 to 499 room Resort in (United Kingdom)

Verified
7 months ago
Introducing the Knowcross system to our resort has revolutionised our Housekeeping operation. We are running much more efficiently and can use the information gathered to improve our services and product even further in the future. We have not been using the system for a year yet but can see the potential to expand across the business.
Country United Kingdom
HSK Operations Manager
X-Large Hotel
9

This program has been very useful In streamlining our very busy operations!

Housekeeping Manager from 500+ room Casino in Parañaque (Philippines)

Verified
8 months ago
Being able to work paperless and the benefit of monitoring our operations real time. It simplifies all reports and gives us very specific details too.
Country Philippines
Housekeeping Manager
X-Large Hotel
8

Easy to create room cleaning tasks

Executive Housekeeper from 200 to 499 room Hostel in Kyoto (Japan)

Verified
8 months ago
I like the place where the number of room cleaning is easy to manage. Sometimes the system freezes, but the support is flexible.
Country Japan
Executive Housekeeper
X-Large Hotel
10

Easy & Convinieance

Security Manager from 200 to 499 room Extended Stay & Serviced Apartment in (Thailand)

Verified
2 years ago
Easy and convenience in the system, easy recorded and tracks with tasks assignment. the system very helpful for work and environmental.
Country Thailand
Security Manager
X-Large Hotel
6

more informations can link with opera

Assistant Manager from 500+ room Luxury Hotel in (Hong Kong)

Verified
2 years ago
- easy to do the room assignment - easy to check the room cleaning status - easy to check the location of the room attendant
Country Hong Kong
Assistant Manager
X-Large Hotel
10

Best system ever

Head HOusekeeper from 100 to 199 room Branded Hotel in (United Kingdom)

Verified
2 years ago
System is amazing, gives you so many options to ease day to day operation. Not only saving the planet , but improving work efficiency
Country United Kingdom
Head HOusekeeper
Large Hotel
  • 1

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More About Unifocus

UniFocus, based in Carrollton, near Dallas, Texas, provides a suite of products and services in the hotel technology space, focusing on workforce management and labor optimization. Led by Moneesh Arora, the company's solutions aim to streamline hotel operations, enhance guest satisfaction, and improve profitability. UniFocus' primary offering is its workforce management platform, a user-friendly system that allows hoteliers to handle various aspects of labor management, including time and attendance, scheduling, forecasting, and budgeting. The platform's real-time functionality assists in making informed decision-making, helping to balance staffing needs with labor costs. The time and attendance system, known as UniFocus Time, is a crucial part of this platform. It provides a reliable time clock and time tracking feature, enabling efficient monitoring of team members' work hours. This system integrates with various human resources (HR) and payroll systems, such as ADP and Paylocity, further enhancing its utility and ease of use. UniFocus also offers an employee engagement module, providing tools to monitor and improve customer satisfaction and employee engagement. Understanding that a motivated team leads to improved guest experiences, this module is designed to support hoteliers in creating a positive work environment. Another notable offering from UniFocus is its consulting services. These services provide expert advice and insights to help hotels optimize their operations and improve their performance in the hospitality industry. UniFocus' solutions extend to task management as well, and they have partnered with Knowcross to provide a comprehensive solution for managing daily tasks and improving operational efficiency. A mobile app is also available, providing on-the-go access to the platform's features and allowing team members to check their schedules, request time off, and more. Regarding pricing, UniFocus offers tailored solutions, and pricing details can be obtained by requesting a price quote on HotelTechReport. Despite occasional glitches, as with any complex software, UniFocus provides dedicated customer support to help resolve any issues promptly and ensure smooth operations. Unifocus supplies a range of software to hotels including: Unifocus Mobile App: Unifocus provides a mobile app that allows hotel staff to access various features and functionality on their smartphones, such as real-time workforce management. Workforce Management: Unifocus offers workforce management solutions that help hotels manage their employees efficiently. This includes time and attendance functionality, labor management, forecasting, scheduling, and budgeting. Unifocus Time Clock: The Unifocus Time Clock is an Android-based application that enables employees to clock in and out, swap shifts, request time off, and receive notifications related to staffing and scheduling. Employee Engagement: Unifocus software helps enhance employee engagement by providing features like notifications, shift swapping, time off requests, and communication tools to foster collaboration and improve employee satisfaction. Attendance Systems: Unifocus provides attendance systems that track hours worked, manage time cards, and streamline the process of recording employee attendance. These systems are often integrated with other HR and payroll platforms like ADP, Paylocity, and Oracle. Cloud-based Management Platform: Unifocus offers a cloud-based management platform that allows hotels to optimize work schedules, make informed decisions, and manage labor costs efficiently. It also integrates with other software and systems used by hotels. User-Friendly Interfaces: Unifocus software is designed to be user-friendly, with intuitive interfaces that make it easy for hotel staff, managers, and human resources personnel to navigate and utilize the various features. API Integration: Unifocus provides API integration capabilities, allowing hotels to connect their Unifocus software with other third-party systems and applications, such as NCR for point-of-sale integration. Customer Support: Unifocus offers customer support services to assist hotels in implementing and maintaining their software solutions, ensuring smooth operations and addressing any issues that may arise. Available on App Stores: Unifocus software, including mobile applications, can be downloaded from app stores such as the App Store for iOS devices (iPhone, iPad) and the Google Play Store for Android devices. Headquarters in Carrollton: Unifocus is headquartered in Carrollton, providing software solutions and support to the hotel industry from their base of operations. Overall, UniFocus offers a comprehensive suite of products and services designed to meet the unique needs of the hospitality and healthcare industries. Its focus on labor management and workforce optimization makes it a valuable partner for businesses seeking to improve their operations, reduce costs, and enhance customer satisfaction.

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Support

Unverified

Unifocus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Responsiveness

Excellent

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