Knowcross Housekeeping (by Unifocus)

Ranked 11 (out of 26) in Housekeeping Software

Housekeeping Software

Guest Service Management, Houskeeping Software, Guest Data on Smartphones, Guest Complaint Managemen...

Ratings Snapshot

Certificate of Excellence
Read 5 reviews
84%
Recommend
HTR Score icon
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #11 out of 26 in Housekeeping Software

Ease of Use
4.8/5
ROI
4.0/5
Implementation
4.0/5
Customer Support
4.6/5
Verified Customer Support

UniFocus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts 1 verified reviews
    90%
  • Hostels 1 verified reviews
    80%
  • Luxury Hotels 1 verified reviews
    100%
  • Casinos 1 verified reviews
    90%

Knowcross Housekeeping (by Unifocus) Overview

Knowcross Housekeeping (by Unifocus) Overview

KNOW Housekeeping streamlines daily housekeeping activities resulting in double-digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint. It receives data from and updates the PMS, real-time, and is complemented by powerful Android and iOS apps.

About UniFocus View website

Founded in 1998 | Headquarters in Carrollton United States | 143 employees

UniFocus decision-making technology offers best-in-class workforce management tools that make managers smarter.

Other Products by UniFocus

Integrates with

  • Concierge Software
  • Hotel Management Software
  • Property Management Systems
Browse integrations (22 verified)

What customers love about Knowcross Housekeeping (by Unifocus)

Like 84% recommend

HSK Operations Manager from Resorts

Introducing the Knowcross system to our resort has revolutionised our Housekeeping operation. We are running much more efficiently and can use the information gathered to improve our services and product even further in ...

Executive Housekeeper from Hostels

I like the place where the number of room cleaning is easy to manage. Sometimes the system freezes, but the support is flexible.

Head HOusekeeper from Luxury Hotels

System is amazing, gives you so many options to ease day to day operation. Not only saving the planet , but improving work efficiency

Housekeeping Manager from Casinos

Being able to work paperless and the benefit of monitoring our operations real time. It simplifies all reports and gives us very specific details too.

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Expert Q&A and Partner Recommendations

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Recommended by

Features

Other

17/17 features

Want to go behind the scenes and see how Knowcross Housekeeping (by Unifocus) works?

Clients & references

References & testimonials

Testimonial avatar
With KNOW Housekeeping allocation of rooms in the morning is a lot simpler and room priorities can be changed instantly. The best part is this can all be done through desktop, so supervisors don’t h...
Simon Shaw Hotel Manager at the Holiday Inn London - Heathrow M4,JCT.4, an IHG Hotel
Testimonial avatar
Rather than waiting and reallocating the rooms manually as the demand changes, KNOW Housekeeping allows us to prioritise the rooms as per the actual demand and concentrate on the cleaning the rooms wh...
Ed Richards Hotel Manager at the St. James’ Court, London

Featured partners

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Awards & Certifications

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UniFocus doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • Japan
  • Philippines
  • Hong Kong

5 Verified UniFocus Reviews

Likelihood to Recommend
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October 05, 2021

Knowcross Housekeeping (by Unifocus) Review: This program has been very useful In streamlining our very busy operations!

Housekeeping Manager from Casinos in Parañaque (Philippines)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Being able to work paperless and the benefit of monitoring our operations real time. It simplifies all reports and gives us very specific details too.

What do you dislike or think could be improved?

Being able to adapt or adjust the system according to our needs. We cannot fully maximize its functions with Minibar postings due to the requirements of our finance team which Knowcross could not provide....

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

October 05, 2021

Knowcross Housekeeping (by Unifocus) Review: more informations can link with opera

Assistant Manager from Other in (Hong Kong)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

- easy to do the room assignment - easy to check the room cleaning status - easy to check the location of the room attendant

What do you dislike or think could be improved?

- Can add a button or filter for turn down service. As the existing surface will show both make up room and turn down. (by using both web and app) - Can show the room change (link with opera) (by using ...

Customer Support
3
Ease of Use
4
Value for money
3
Implementation
3

October 01, 2021

Knowcross Housekeeping (by Unifocus) Review: Best system ever

Head HOusekeeper from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

System is amazing, gives you so many options to ease day to day operation. Not only saving the planet , but improving work efficiency

What do you dislike or think could be improved?

If only history of jobs would be available on Job console . at the moment you can browse 1 month of data, however if you wish to know records for previous month, report needs to be run. which is not alwa...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 29, 2021

Knowcross Housekeeping (by Unifocus) Review: The operation runs much more efficiently

HSK Operations Manager from Resorts in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Introducing the Knowcross system to our resort has revolutionised our Housekeeping operation. We are running much more efficiently and can use the information gathered to improve our services and product ...

What do you dislike or think could be improved?

It would be helpful if the system could forecast, in order to help with forward planning, rather than just using live information. The reports could be easier to edit in order to suit our purposes better....

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

September 29, 2021

Knowcross Housekeeping (by Unifocus) Review: Easy to create room cleaning tasks

Executive Housekeeper from Hostels in Kyoto (Japan)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

I like the place where the number of room cleaning is easy to manage. Sometimes the system freezes, but the support is flexible.

What do you dislike or think could be improved?

I want the problem that the screen freezes when the system is updated at a certain time on a daily basis to be solved as soon as possible. This is a very serious problem for cleaning.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Profile empty

UniFocus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular Knowcross Housekeeping (by Unifocus) Integrations

View all (22 UniFocus Integrations)