Compare Howazit vs Medallia vs Service Metrics Group

Howazit

Howazit

0 reviews
Medallia

Medallia

8 reviews
Service Metrics Group

Service Metrics Group

2 reviews

Compare Howazit vs Medallia vs Service Metrics Group

Guest Survey Software vendor comparison between Howazit vs Medallia vs Service Metrics Group. Find out which Guest Survey Software is right for you based on realtime data from 10 verified hotelier reviews across 2 countries.

Howazit

Howazit

Ranked 23 (out of 25)

N/A
0 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile

Ratings Summary

HT Score

Howazit

unranked HTScore Icon

Medallia

unranked HTScore Icon

Service Metrics Group

unranked HTScore Icon
Popularity

Howazit

0 verified reviews

Medallia

8 verified reviews

Service Metrics Group

2 verified reviews
Likelihood to Recommend

Howazit

0%

Medallia

96%

Service Metrics Group

100%
Ease of Use

Howazit

0

Medallia

4.6

Service Metrics Group

5
ROI

Howazit

0

Medallia

4.5

Service Metrics Group

5
Implementation

Howazit

Not enough data available

Medallia

4.9

Service Metrics Group

Not enough data available
Customer Support

Howazit

0

Verified Customer Support

Medallia

4.8

Verified Customer Support

Service Metrics Group

5

Verified Customer Support

Certificate of Excellence

Howazit

Medallia

Service Metrics Group

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Howazit

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Howazit
vs.
Medallia
vs.
Service Metrics Group

Customers

Top 3 Segments

Howazit

Resorts - 0%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%
Featured clients
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Howazit has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Howazit

Pricing Available By Request
Howazit has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Howazit
vs.
Medallia
vs.
Service Metrics Group

What Customers Are Saying

Most Recent Review

Howazit

Howazit doesn’t have any clients that have vouched for the product

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)
Most Positive Review

Howazit

Howazit doesn’t have any clients that have vouched for the product

Medallia

Nice Tool

General Manager from San Francisco (United States)

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)
Most Critical

Howazit

Howazit doesn’t have any clients that have vouched for the product

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)
References
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General Info

Screenshots

Howazit doesn't have any screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Howazit

Howazit doesn't have any integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

Service Metrics Group

Service Metrics Group doesn't have any integrations

Recent Company Updates
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Recent Articles

Howazit

Howazit doesn’t have any recent articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles