Experience Management Leader Medallia Acquires Zingle, a Leading Multi-Channel Mobile Messaging and Customer Engagement Technology

The combination of Medallia and Zingle enables real-time feedback and real-time action to transform customer experiences.


Medallia, Inc. (NYSE: MDLA), the global leader in experience management today announced it has acquired Zingle, the real-time customer engagement solution for hospitality, travel and retail verticals.

“Zingle offers frictionless transactions in real-time. Customers can request products and services in-the-moment as they experience a trip, a stay or a purchase. Zingle is mobile enabled and accessible anywhere at any time. With Zingle and Medallia, our customers can transact and provide feedback across the entire customer journey, as it happens,” said Leslie Stretch, President & CEO.

Zingle’s patented technology is used by many of the world’s leading hospitality and travel companies to deliver high touch service in real-time at massive scale. It delivers exceptional frictionless customer experiences and at the same time removes costly but low value and time-consuming interactions.

Zingle has invested in AI to intelligently distribute service requests across an organization to drive increased revenue per customer through immediate service delivery and personalized offers at the right time. Enterprises can quickly launch workflows in minutes, leveraging Zingle’s thirty-plus connectors to popular hospitality and retail management systems.

“Medallia understands that the Customer is at the center of digital transformation. Zingle’s mission puts the customer first by enabling easy, fast, multi-channel communication resulting in frictionless service and product experiences, in the moment.” said Ford Blakely, Zingle Founder and CEO. “Joining forces with the market leader in customer experience puts us in an even stronger position to pursue our mission. I could not be more excited to have Zingle join the Medallia family.”

Under the terms of the transaction, Medallia will purchase Zingle for approximately $42 million in cash.

Medallia will be showcasing the Zingle capabilities at our upcoming City Tour in Dallas, London, Madrid, Mexico City, Milan, Munich, New York, Paris, San Francisco, Toronto, Washington D.C.

About Zingle

Zingle empowers hotels & resorts to engage, support, and respond to guests in the new mobile messaging era. Zingle’s real-time enterprise platform works on any device and provides all the software tools to deliver an instant, actionable, and exceptional guest experience.