Collect Guest Surveys to Improve Staff Operations
Medallia
4.8 (8 REVIEWS)
Medallia
4.8 (8 REVIEWS)
Ranked 8 (out of 27) in Guest Surveys & Feedback
Customer Experience Management, Technology, Business Intelligence (DataText Analytics), Enterprise Feedback Management, Social Media, and Text Analytics
96% recommended by 6 hotels
Ratings Summary
Recommended by
Achievements
Medallia’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Capabilities
Medallia doesn’t have any benefits or use cases available
Features
Medallia hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Collect Guest Surveys to Improve Staff Operations
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8
Reviews
0
Expert Recommendations
Hotelier Rating
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge from in
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager from in
Survey guests and catch bad reviews before they hit the web
Front Office Supervisor from Branded Hotel in Oakland (United States of America)
Best Guest Satisfaction Tracker
Front Office Manager from 100 to 199 room Branded Hotel in Omaha (United States of America)
Nice Tool
General Manager from 500+ room Branded Hotel in San Francisco (United States of America)
Great Tool to Find Necessary Changes
Catering Office Assistant from Branded Hotel in Point Lookout (United States of America)
User friendly customer feedback and account management tool
Area Director, Revenue Management from 25-49 room Branded Hotel in San Jose (United States of America)
A tool you can't live without in today's competetive landscape
Director of Hotel Operations from 100 to 199 room Branded Hotel in Asheville (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationMedallia hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsMore About Medallia
Medallia is a leading provider of customer experience management software-as-a-service (SaaS) solutions in the hotel industry. Their flagship product, Medallia Experience Cloud, empowers hotels to enhance customer experiences, gather valuable customer feedback, and drive overall customer satisfaction. Using Medallia, hotels can collect real-time customer feedback through various touchpoints such as surveys, messaging, and social media. The platform utilizes text analytics to extract insights from the feedback and provides a comprehensive feedback management system. This enables hotels to effectively listen to the voice of the customer and make data-driven decisions to improve their services. Medallia's integrations with other systems, such as CRM (Customer Relationship Management) and telecommunications platforms, allow seamless data flow and enhance the overall functionality of the solution. This integration also enables the measurement of key metrics like Net Promoter Score (NPS) and benchmarking against industry standards. The software provides a range of features, including API (Application Programming Interface) for easy integration, in-app feedback collection, and support for messaging platforms. It also offers comprehensive customer support and professional services to assist hotels in leveraging the software effectively. In terms of pricing, Medallia offers different packages based on the specific needs of each hotel. User reviews and Medallia reviews often highlight the platform's robust functionality and the value it brings to customer experience management. Within the hotel industry, Medallia is widely used by professionals in customer support, product management, and account management roles. These team members leverage the platform to analyze customer feedback, improve workflows, and drive retention. While Medallia offers extensive functionalities, some users may have specific dislikes or preferences regarding certain features or aspects of the software. It is advisable to review the product's FAQs and consult with the Medallia team to ensure alignment with specific requirements. Medallia provides an all-in-one solution for hotels to manage customer experience, gather and analyze feedback, and enhance employee experience. The software's robust functionality, integrations, and metrics enable hotels to make data-driven decisions and continually improve their services to meet customer expectations.