Ranked #7 out of 25 in Guest Surveys & Feedback
Medallia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreMedallia is a leading customer experience management (CEM) SaaS company. Founded in 2001, the company is trusted by some of the worlds top brands — including Nordstrom, Mercedes-Benz, Sephora, Four Seasons, PayPal, and the Zurich Insurance Group — to create experiences that customers love. Medallia enables companies to capture customer feedback across a multitude of channels and touchpoints (s...
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads ...
96% recommend
Area Director, Revenue Management in San Jose (United States)
How simple and user friendly it is :-)
Night Manager in Las Vegas (United States)
The user friendless of the software, the ability to track guest service recovery across different departments, the ability to track recovery costs.
General Manager in San Francisco (United States)
Improvements have been done with the last update of the system, no real problems, you would just need some time to understand how it works
Director of Hotel Operations in Asheville (United States)
Time it takes to train staff to use the tool
Area Director, Revenue Management in San Jose (United States)
Medallia hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsPublish surveys for maximum exposure and booking impact.
This vendor is 100% below the category average..
This vendor has fewer recent reviews than average compared to other top Guest Surveys & Feedback providers. It is advised that you ask for recent references before proceeding.
February 08, 2018
Chef concierge
I like being able to quickly reply to all social media reviews at once, rather than having to check multiple outlets. It saves a great deal of time and means that feedback monitoring can more easily be do...
While the system is intuitive to me, I have heard from older colleagues that it can be a bit overwhelming. They feel that it offers too many options. I suppose the con for me personally would be that when...
February 06, 2018
Night Manager
The user friendless of the software, the ability to track guest service recovery across different departments, the ability to track recovery costs.
There isn't a central location to grab qualitative survey answers, you must click on every survey to read any feedback.
November 03, 2017
Front Office Supervisor from Branded Hotels in Oakland (United States of America)
It’s a good program that allows guests to survey their stay prior to going to Trip Advisor or another review site. Because of this, it allows you to solve whatever problem the guest experienced before ...
Some of the templates are antiquated and could use an update. Also, although it keeps track of guest satisfaction, it is very difficult to discern how it comes to those numbers and can sometimes feel li...
October 03, 2017
Front Office Manager from Branded Hotels in Omaha (United States of America)
Medallia is a comprehensive Guest Satisfaction Tool and allow user to obtain real time data, comparison stats, graphical representation, text analytics, ability to customise the filters in order to focus ...
Although everything in Medallia is relevant and user friendly however there can be an option to have a real time chat with customers who are online i.e. in process to fill medallia survey
September 09, 2017
General Manager from Branded Hotels in San Francisco (United States of America)
A very good tool which allows you to analyze guest satisfaction and build an action plan to improve your score.
Improvements have been done with the last update of the system, no real problems, you would just need some time to understand how it works
September 05, 2017
Catering Office Assistant from Branded Hotels in Point Lookout (United States of America)
- Provides a big picture of how the property is performing as a whole. - Ensures that management is responding to all guest comments, positive and negative. - Allows management to know how to adapt to t...
- There is no month end recap email detailing the ups and downs of the month. - To be overly critical; there is no way to respond to third party reviews from Medallia's site.
Medallia hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Catering Office Assistant in Point Lookout (United States)
- Provides a big picture of how the property is performing as a whole. - Ensures that management is responding to all guest comments, positive and negative. - Allows management to know how to adapt to their ever changi...