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ICG Fronthotel vs. Mews PMS:
Which Is Right for You?
TLDR
We analyzed 887 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ICG FrontHotel shines .
Mews shines in ease of use and customer support — especially for independent properties (4.9/5) , with exclusive features like Revenue management module and Guest CRM.
How Does ICG Fronthotel Compare to Mews PMS?
Side-by-side ratings based on 887 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $900/mo |
| Verified Reviews | 0 | 887 |
What Are the Pros and Cons of ICG Fronthotel vs Mews PMS?
After analyzing 887 verified reviews, ICG FrontHotel users most value its , while Mews users highlight ease of use, automation and integrations, customizability and flexibility. Click any theme to see what reviewers say.
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Ease of Use
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Automation and Integrations
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Customizability and Flexibility
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Onboarding and Support
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Billing and Invoicing
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Reporting and Analytics
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Multi-Property Management
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ICG FrontHotel vs Mews: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | — | #3 329 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #1 397 reviews |
| Large (75-199 rooms) ▾ | — | #3 45 reviews |
| X-Large (200+ rooms) ▾ | — | #3 49 reviews |
By Property Type
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| Boutique ▾ | — | #1 483 reviews |
| Luxury ▾ | — | #5 220 reviews |
| Branded / Chain ▾ | — | #2 170 reviews |
| Extended Stay ▾ | — | #1 130 reviews |
By Region
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| North America ▾ | — | #8 106 reviews |
| Europe ▾ | — | #1 660 reviews |
| Asia Pacific ▾ | — | #10 17 reviews |
| Middle East ▾ | — | #28 8 reviews |
The Decision
Choosing between ICG Fronthotel and Mews PMS hinges on your hotel’s operational needs and growth ambitions. Both systems aim to streamline hotel management, but their focus, features, and market presence diverge sharply.
ICG FrontHotel is an older, less-rated platform with no recent reviews, while Mews has over 750 reviews, 98 from the last six months, and a 4.62 out of 5 rating. Given the stark differences in user feedback and recent activity, Mews clearly leads in current hotel management solutions.
Are you looking for a tried-and-true legacy system or a modern, scalable platform? That’s the core of your decision.
Is ICG FrontHotel or Mews Better for Hotels?
ICG FrontHotel positions itself as the most experienced PMS designed for integrated management, promising simplified operations through mobile tools. Yet, it has no recent reviews, no user ratings, and a zero score on HotelTechReport, raising questions about its current relevance or support.
Mews, on the other hand, boasts a 4.62/5 overall rating from 758 reviews, with recent feedback confirming its ease of use, support, and feature set. Hotel staff praise Mews for automating routine tasks, improving guest experiences, and integrating with over 336 partners.
While ICG FrontHotel claims to be highly complete, the lack of recent validation makes Mews the more viable choice today. Do you want a system with proven recent user satisfaction?
Mews PMS vs ICG FrontHotel: Which Should Your Hotel Choose?
If your hotel needs a flexible, cloud-based platform that scales across properties and integrates with a broad ecosystem, go with Mews. For hotels seeking a modern, feature-rich system with extensive third-party connections, Mews is the clear leader.
If your team prioritizes ease of use, rapid onboarding, and ongoing support, Mews’ 4.7/5 ease-of-use rating and recent positive reviews make it the better fit. Conversely, ICG FrontHotel’s lack of recent reviews or user validation suggests it may not meet current hotel expectations for support, features, or innovation.
For hoteliers aiming for growth, automation, and a future-proof system, Mews is the obvious choice. Does your hotel need a proven, scalable platform with recent validation?
Is ICG FrontHotel or Mews Easier to Use?
Mews shines with a 4.7/5 ease-of-use rating based on 98 recent reviews, praised for its intuitive interface and quick onboarding. Customers describe it as modern, user-friendly, and adaptable, with staff noting they can operate it with minimal training.
ICG FrontHotel’s usability is unverified, as it has no recent reviews or ratings, indicating a lack of current user feedback. Its website claims simplification, but without recent validation, its ease of use remains uncertain.
Edge: Mews.
Which Has Better Features: ICG FrontHotel or Mews?
Mews offers 22 features exclusive to its platform, including revenue management, guest CRM, online checkout, and a mobile app—features that are absent in ICG FrontHotel. Its 37 shared features include reservation management, billing, and reporting, but the breadth of its unique functionalities surpasses the limited offerings of FrontHotel.
ICG FrontHotel claims to be complete but provides no recent feature validation or updates. Mews’s extensive features, especially its integrations, guest-centric tools, and marketplace, give it a decisive edge.
Edge: Mews.
Which Has Better Customer Support: ICG FrontHotel or Mews?
Mews has a 4.27/5 support rating from recent reviews, with users highlighting prompt, helpful, and ongoing assistance. Testimonials confirm that their support team is proactive—"their support team sets new standards."
ICG FrontHotel’s support quality is unknown, as it lacks recent reviews or feedback. Without verified support ratings, Mews’s proven performance makes it the safer choice for ongoing assistance.
Edge: Mews.
Which Has More Integrations: ICG FrontHotel or Mews?
Mews has verified partnerships with 336 providers, including major channel managers, revenue tools, and POS systems. Shared integrations with ICG FrontHotel are limited to 9 verified partners, including HiJiffy, SiteMinder, and Onity, but its total integration count is significantly lower.
Mews’s expansive ecosystem and open API give your hotel the flexibility to adapt and grow with new tools, unlike FrontHotel’s narrower, less validated integrations.
Edge: Mews.
Which Do Hoteliers Rate Higher: ICG FrontHotel or Mews?
Mews’s overall rating of 4.62/5 from 758 reviews, with recent feedback confirming satisfaction across hotel types and sizes, makes it the more trusted choice. Hoteliers describe it as user-friendly, scalable, and innovative, with a strong support team.
ICG FrontHotel’s reviews are nonexistent or outdated, meaning there’s no recent data to support its efficacy or user satisfaction. With recent reviews and high ratings, Mews appeals most to hoteliers seeking proven, current solutions.
Edge: Mews.
How Much Do ICG FrontHotel and Mews Cost?
ICG FrontHotel’s pricing details are unavailable, suggesting it may operate on customized or outdated models. Mews charges a base fee of $900 per month, with no implementation or extra charges, making its pricing transparent.
Given the lack of recent pricing info for FrontHotel, Mews’s clear and predictable pricing structure offers better budget planning for your hotel.
What Type of Hotel Should Use ICG FrontHotel?
- Hotels that prioritize an older, established system and don’t need frequent updates.
- Teams that value a simple, integrated platform for basic management.
- Not ideal if your hotel requires a modern UI, extensive integrations, or recent support validation.
- Not suitable if you manage multiple properties or aim for growth and scalability.
What Type of Hotel Should Use Mews?
- Hotels seeking a cloud-native, scalable system with a broad feature set.
- Teams that want seamless integrations with third-party tools and a marketplace.
- Hotels that prioritize modern technology, automation, and guest experience.
- Not ideal if your hotel has extremely niche needs that require bespoke customization outside of Mews’s ecosystem.
Mews vs ICG FrontHotel: The Bottom Line for Hotels
Mews is a modern, fast-growing PMS with a proven track record, extensive features, and a large community of satisfied users. It is best suited for hotels that want to innovate, scale, and deliver excellent guest experiences.
ICG FrontHotel appears to be outdated or unsupported, with no recent reviews or validation. If you need a current, well-supported platform, Mews is the clear winner.
Choosing Mews equips your hotel for today’s digital demands, while ICG FrontHotel’s future is uncertain. For sustainable growth and operational excellence, Mews is the recommended choice.
How Much Do ICG Fronthotel and Mews PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $900/mo |
Which Features Does ICG Fronthotel Have That Mews PMS Doesn't (and Vice Versa)?
According to HTR's product database, ICG Fronthotel and Mews PMS share 37 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Guest CRM | ||
| Guest profiles | ||
| Multi-currency | ||
| Multi-lingual | ||
| Revenue management module |
Showing top differences. 10 more features differ between these products.
Real-World Results: ICG FrontHotel vs Mews by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
No published case study for this goal yet.
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
No published case study for this goal yet.
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
ICG FrontHotel vs Mews: The Bottom Line
What hoteliers love
Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find... Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find the platform easy to navigate, which aids in quicker team onboarding and daily use.
Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing erro... Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing errors. Users appreciate the extensive integration options with other tools, which streamline overall operations and enhance efficiency.
Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they... Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they note room for improvement in adapting complex booking conditions and enhancing user-friendly navigation for settings.
Where hoteliers push back
Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billi... Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billings, splits, and providing more customizable invoice formats. This can affect the ease of financial operations within the system.
While Mews provides solid reporting and analytics functionalities, several reviews mention the need for more customizable and flexible reporting featu... While Mews provides solid reporting and analytics functionalities, several reviews mention the need for more customizable and flexible reporting features. Users express the desire for more granular data insights, particularly in reservations and revenue analysis.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About ICG Fronthotel vs Mews PMS
Can ICG Fronthotel replace Mews PMS?
It depends on your requirements. ICG Fronthotel and Mews PMS share many core Property Management Systems features, but each has unique capabilities. ICG Fronthotel offers 12 verified integration partners, while Mews PMS offers 335. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do ICG Fronthotel or Mews PMS offer a free plan?
ICG Fronthotel: No. Mews PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank ICG Fronthotel and Mews PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ICG FrontHotel has an HT Score of 0 and Mews has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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