ICG Fronthotel vs. OpenHotel PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly influence your hotel's operations, guest satisfaction, and revenue. ICG Fronthotel by ICG FrontHotel and OpenHotel PMS by OpenHotel both aim to streamline hotel management but target different hotel types and organizational needs. While ICG Fronthotel offers extensive features suited for larger or more complex properties, OpenHotel provides a highly rated, easy-to-use platform favored by smaller and mid-sized hotels.

Given the current review data, OpenHotel's significantly higher ratings and recent reviews make it the more reliable option for most hoteliers. Are you ready to see which product aligns best with your hotel’s needs?

Is ICG FrontHotel or OpenHotel Better for Hotels?

Both ICG FrontHotel and OpenHotel aim to simplify hotel management, but they diverge in scope and user feedback. ICG FrontHotel is billed as the most experienced, complete PMS, with 21 features exclusive to it, including ID scanning, automated reminders, and shift planning. However, it has no recent reviews or ratings, raising concerns about its current usability and support.

OpenHotel, by contrast, has 57 reviews in the past six months and boasts a 4.81/5 overall rating, with a 9.53/5 NPS score and 95% likelihood to recommend. Its recent reviews praise its ease of use, customer service, and robust features like channel management and yield control.

Despite offering more features, ICG FrontHotel's zero reviews cast doubt on its current performance, whereas OpenHotel’s recent, positive feedback makes it a safer choice. Would your hotel benefit more from a well-rated, user-friendly system or a complex, feature-rich platform with less recent data?

OpenHotel vs ICG FrontHotel: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-navigate system with high user satisfaction, go with OpenHotel. It suits small to medium properties, especially those prioritizing a modern, intuitive interface and reliable support.

If you require a highly customizable, comprehensive PMS with extensive features like ID scanning, automated assignments, and advanced reporting—assuming you can verify its current performance—ICG FrontHotel might be worth considering. However, the lack of recent reviews makes it less advisable.

For most hoteliers, especially those seeking proven, recent positive experiences, OpenHotel is the clearer choice.

Is OpenHotel or ICG FrontHotel Easier to Use?

OpenHotel scores an impressive 4.71/5 in ease of use, with recent reviews emphasizing its intuitive layout, straightforward navigation, and helpful onboarding process rated at 4.61/5. Users describe it as “very user friendly,” with staff praising the system’s simplicity and responsiveness.

ICG FrontHotel, with a 0/5 rating in ease of use, lacks recent reviews to gauge its current UI/UX. Past data suggest it is complex, with some users finding it “not intuitive” and noting that features like rate management and group creation are cumbersome.

Edge: OpenHotel.

Which Has Better Features: ICG FrontHotel or OpenHotel?

ICG FrontHotel offers 21 unique features, including guest CRM, gift vouchers, automated reminders, and real-time reporting. These are tailored for comprehensive hotel management, especially in larger or multi-department hotels.

OpenHotel has 16 shared features and 7 exclusive ones like its channel manager, yield management, booking engine, and EPoS, which are highly valued for small to mid-sized properties. Reviewers highlight its effective OTA integration and group booking tools, even though some wish for more advanced reporting.

Edge: ICG FrontHotel, for its broader feature set tailored to complex operations.

Which Has Better Customer Support: ICG FrontHotel or OpenHotel?

OpenHotel’s customer support is highly rated at 4.82/5, with reviews praising its responsiveness, helpfulness, and ongoing support. Clients describe their experience as “excellent,” especially during onboarding and troubleshooting, with many feeling “part of the team.”

ICG FrontHotel, with a support rating of 0/5, has no recent reviews to reflect current support quality. Past feedback is unavailable, casting doubt on its current customer service effectiveness.

Edge: OpenHotel.

Which Has More Integrations: ICG FrontHotel or OpenHotel?

Both platforms connect with 12 verified partners, including major channel managers like SiteMinder and RateGain. ICG FrontHotel’s unique integrations include ID scanners, guest CRM, and automated space optimization, which are geared toward larger properties. OpenHotel offers robust OTA integrations, a booking engine, and ancillary revenue modules, beneficial for smaller properties seeking simplicity.

Since both systems share the same number of verified partners, the decision hinges on the specific integrations relevant to your hotel. If you need advanced, specialized integrations, ICG FrontHotel might have an edge; otherwise, OpenHotel’s more general connectivity suffices.

Edge: Tie, depending on your integration needs.

Which Do Hoteliers Rate Higher: ICG FrontHotel or OpenHotel?

OpenHotel’s recent reviews reflect a 4.81/5 overall rating, with a strong 95% likelihood to recommend, especially among boutique, motel, and resort hotels. Hoteliers frequently praise its ease of use, customer service, and consistent updates.

ICG FrontHotel, lacking recent reviews and ratings, cannot be reliably rated by current users. Its older, unverified reputation suggests it’s less favored today.

Edge: OpenHotel.

How Much Do ICG FrontHotel and OpenHotel Cost?

Both products do not publicly disclose their pricing models; they typically require direct contact for quotes. Given the absence of transparent pricing, your best approach is to request customized proposals based on your hotel’s size and needs.

What Type of Hotel Should Use ICG FrontHotel?

• Hotels that operate on a large scale or require extensive, customizable PMS features, such as guest CRM, ID scanning, and shift planning.
• Teams managing multiple departments or complex operations needing real-time data and automation.
• Properties with a focus on integration across multiple systems and advanced reporting.

Not ideal if:

• Your hotel is small or mid-sized, seeking simplicity and ease of use.
• You prefer platforms with abundant recent reviews and proven support.
• You have limited technical resources for managing complex systems.

What Type of Hotel Should Use OpenHotel?

• Small to medium-sized hotels, motels, resorts, and inns aiming for an intuitive, easy-to-operate PMS.
• Properties that prioritize OTA connectivity, yield management, and group booking features.
• Hotels looking for ongoing support, regular updates, and a modern, mobile-friendly interface.

Not ideal if:

• You require highly specialized, complex PMS features like ID scanning or mobile check-in.
• Your hotel is large or has highly complex operational needs needing extensive customization.
• You prefer a system with a long-established, extensive feature set tailored for large chains.

OpenHotel vs ICG FrontHotel: The Bottom Line for Hotels

OpenHotel’s current reviews and ratings demonstrate it is the more trustworthy, well-supported solution for most hotels. Its recent positive feedback confirms it delivers on ease of use, customer support, and core PMS functionalities.

ICG FrontHotel offers a broader range of features targeted at larger or more complex hotels, but the absence of recent reviews makes it a less certain choice today. Unless your hotel explicitly needs the advanced features it offers, OpenHotel is the safer, more proven option.

If your hotel seeks a straightforward, reliable PMS with excellent support and recent positive reviews, go with OpenHotel. Its high user satisfaction and regular updates make it a clear leader.

Choose ICG FrontHotel only if you operate a large, complex property with specific needs that justify its extensive feature set, and you’re comfortable with limited recent user feedback. For most hotels, especially those emphasizing ease and support, OpenHotel is the recommended pick.