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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
OpenHotel PMS
4.7 (58 REVIEWS)
HT Score
21 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
OpenHotel PMS
Ranked 39 (out of 344) in Property Management Systems
Unified hotel management software for independent properties that want clarity, control, and real support.
95% recommended by 53 hotels
More than 50% of OpenHotel’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of OpenHotel’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like OpenHotel for its user-friendly PMS, which excels in seamless property management. Unique features such as an efficient Yield Management system, direct OTA connections, and intuitive group booking tools stand out. Issues raised include the need for improved reporting, enhanced authentication processes, and better Airbnb integration. Overall, OpenHotel aids in increasing revenue, decreasing costs, and enhancing the customer experience through consistent updates and excellent customer support.
What Types of Hotels OpenHotel is Popular For
Size
3 | X-Small (1-9 room)
36 | Small (10-49 room)
9 | Mid-Sized (50-99 room)
2 | Large (100-499 room)
2 | X-Large (500+ room)
Country
50 | United States
3 | Canada
1 | Mexico
1 | Antigua and Barbuda
1 | Brazil
Type
28 | Bed & Breakfast & Inns
23 | Limited Service & Budget Hotels
20 | Motels
19 | Resorts
16 | Boutique Hotels
9 | Branded Hotels
8 | Airport/Conference Hotels
4 | Casinos
4 | City Center Hotels
4 | Luxury Hotels
4 | Vacation Rentals & Villas
2 | Extended Stay & Serviced Apartments
1 | RV Parks & Campgrounds
Region
54 | North America
1 | South America
1 | Central America
Category
58 | Property Management Systems
Didn’t find what you were looking for?
What is OpenHotel?
Founded in 2001 | Headquarters in Las Vegas, NV | 16 employees
OpenHotel PMS is a cloud-based property management system designed to optimize and simplify hotel operations for independent hotels, resorts, casinos, and management groups. It integrates core functions such as property management, channel management, booking engine, and yield management into one cohesive platform. Known for its user-friendly interface, OpenHotel PMS enhances efficiency by streamlining daily operations, reducing manual tasks, and fostering more direct bookings. Its direct OTA connections and intuitive group booking tools further aid in maximizing revenue and improving the guest experience, supported by robust customer service.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of OpenHotel products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
OpenHotel Reviews Analyzed: 58
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
OpenHotel Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by OpenHotel
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
OpenHotel's Provided Description:
"OpenHotel is a cloud-based hotel management platform that brings PMS, channel management, booking engine, yield management, guest messaging, and reporting together in one connected system. Built for independent hotels, resorts, casinos, and management groups, OpenHotel helps teams manage daily operations, reduce manual work, increase direct bookings, and make smarter revenue decisions. With in-house technology and responsive support, OpenHotel gives hoteliers the flexibility, visibility, and long-term partnership they need to run their properties with confidence."
FAQs
OpenHotel PMS Alternatives
Not sure if OpenHotel is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
The Operational Heart of Your Hotel
The Operational Heart of Your Hotel
OpenHotel’s PMS gives hotel teams full control of daily operations, including reservations, guest management, room availability, housekeeping, maintenance, payments, and reporting. With intuitive workflows and real-time visibility, staff can reduce manual work, stay organized, and focus more time on serving guests.
Distribute Everywhere From One Place
Distribute Everywhere From One Place
OpenHotel’s Channel Manager helps hotels manage rates, availability, inventory, and restrictions across OTAs and distribution partners from one centralized system. Real-time updates help reduce overbookings, maintain rate consistency, and give properties better control over their channel strategy while maximizing occupancy and reducing manual work.
Manage Multiple Properties From One Portal
Manage Multiple Properties From One Portal
OpenHotel Enterprise gives hotel groups and management companies centralized visibility across their portfolio. Teams can manage multi-property reporting, shared guest profiles, rates, promotions, OTA channel mapping, and performance analytics from one connected system, helping operators standardize workflows, improve oversight, and scale operations with greater control and flexibility.
Optimize Rates Based on Demand
Optimize Rates Based on Demand
OpenHotel’s Yield Management system helps hotels automatically adjust pricing and inventory based on occupancy, demand, and configurable rules. Properties can manage seasonal changes, promotions, OTA strategies, and revenue performance from one connected platform, helping operators make smarter pricing decisions, improve ADR, and increase profitability with less manual work.
Connect Guest Messaging to Reservations
Connect Guest Messaging to Reservations
OpenHotel’s Guest Messaging platform enables two-way SMS communication before, during, and after each stay, directly connected to reservations and guest profiles. Hotels can automate pre-stay, in-stay, and post-stay messages, support Express Check-In, reduce front desk workload, and deliver a more personalized guest experience without relying on third-party messaging tools.
Turn Website Visitors Into Direct Bookings
Turn Website Visitors Into Direct Bookings
OpenHotel’s integrated Booking Engine helps hotels capture direct reservations through their website while staying fully connected to the PMS, channel manager, and revenue tools. Properties can showcase rooms, amenities, packages, and promotions through a customizable, mobile-friendly booking experience that reduces OTA dependency and helps build stronger guest relationships.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Yield Manager - Automated Pricing and Revenue Control
Revenue Management Systems
OpenHotel’s Yield Manager adds revenue optimization capabilities to the platform, helping hotels adjust rates based on occupancy, demand, and configurable pricing rules. Connected to PMS, booking engine, and channel management workflows, it helps properties automate pricing decisions, manage promotions, and improve revenue performance without relying on disconnected third-party tools.
Channel Manager - Centralized OTA Distribution Control
Channel Managers
OpenHotel’s Channel Manager module connects distribution directly to the platform, allowing hotels to manage rates, availability, inventory, restrictions, and OTA updates from one system. Real-time synchronization helps reduce overbooking risk, maintain rate consistency, and simplify channel management without adding disconnected third-party tools.
SMS - Guest Messaging Built Into Reservations
Guest Messaging Software
OpenHotel’s Guest Messaging module connects two-way SMS communication directly to reservations and guest profiles. Hotels can automate pre-stay, in-stay, and post-stay messages, support Express Check-In, reduce front desk workload, and deliver more personalized communication without adding a separate third-party messaging tool.
Convert Website Visitors Into Guests
Booking Engine
OpenHotel’s Booking Engine module allows hotels to capture direct reservations through their website while staying connected to PMS, channel management, and revenue workflows. Properties can display real-time availability, rates, packages, and promotions through a mobile-friendly booking experience that helps reduce OTA dependency and strengthen guest relationships.
Secure Payments Inside Your PMS
Payments Processing Software
OpenHotel’s Payments module helps hotels securely process payments directly within connected reservation and guest workflows. Teams can manage deposits, balances, payment collection, and transaction details from one platform, reducing manual steps and keeping payment activity aligned with front desk operations, reporting, and the guest experience.
Keep Housekeeping and Operations Aligned
Housekeeping Software
OpenHotel’s Housekeeping module connects cleaning workflows to reservations, room availability, and daily hotel operations. This helps housekeeping and front desk teams stay aligned, reduce manual updates, and improve the guest arrival experience.
Enterprise - Centralized Multi-Property Management
Hotel Management Companies
OpenHotel’s Enterprise module helps hotel groups and management companies oversee multiple properties from one connected platform. Teams can manage portfolio reporting, shared guest profiles, centralized rates, promotions, OTA channel mapping, and performance analytics, helping operators standardize workflows, improve visibility, and scale with greater control.
Q1 '26 Property Management Systems Survey Insights
Is OpenHotel a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 51
Small
89%
(606)
Cloudbeds is commonly considered an alternative to OpenHotel for Small hotels (10-24 rooms) due to its user-friendly interface that simplifies daily operations such as reservations and room assignments, and its robust channel manager that helps in effectively connecting with OTAs, although its mobile app could benefit from additional functionality for improved on-the-go management.
#1
of 45
Mid-sized
92%
(391)
Mews is commonly considered an alternative to OpenHotel for Mid-sized hotels due to its strong automation capabilities, intuitive interface, and wide range of third-party integrations that streamline operations and optimize guest experience, though some users indicate a need for more customizable reporting options.
Small
89%
(606)
#1
of 51
Cloudbeds is commonly considered an alternative to OpenHotel for Small hotels (10-24 rooms) due to its user-friendly interface that simplifies daily operations such as reservations and room assignments, and its robust channel manager that helps in effectively connecting with OTAs, although its mobile app could benefit from additional functionality for improved on-the-go management.
Mid-sized
92%
(391)
#1
of 45
Mews is commonly considered an alternative to OpenHotel for Mid-sized hotels due to its strong automation capabilities, intuitive interface, and wide range of third-party integrations that streamline operations and optimize guest experience, though some users indicate a need for more customizable reporting options.
Rank
Country
Popular alternatives
#1
of 29
United States
97%
(374)
ThinkReservations is commonly considered an alternative to OpenHotel for U.S. hotels due to its ease of use, robust reporting capabilities, and highly responsive customer support, but can be less customizable in certain group booking features.
United States
97%
(374)
#1
of 29
ThinkReservations is commonly considered an alternative to OpenHotel for U.S. hotels due to its ease of use, robust reporting capabilities, and highly responsive customer support, but can be less customizable in certain group booking features.
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OpenHotel Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, OpenHotel PMS is the #66 most trending product in the Property Management Systems category (out of 344) and the #968 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOpenHotel’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
OpenHotel Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
3
Adequate but needs improvements
Reservations Manager from 10 to 24 room Boutique in Palmer (United States)
Verified
2 years ago
The customer service team is friendly and helpful. The system is easy to use from a front end point of view.
United States
United States
Reservations Manager
Small Hotel
9
Exelancy of Services !
Owner from 10 to 24 room Bed & Breakfast & Inn in Williamstown (United States)
Verified
4 years ago
it's been just over 3 years with Open hotel my property and I have not dicepoint with their excellent service staff who works it always eager for help . I just wanted to say keep it up .
United States
United States
Owner
Small Hotel
10
Easy to use, great support
Owner and General Manager from 10 to 24 room Bed & Breakfast & Inn in Chase (Canada)
Verified
5 years ago
1. All-rounded PMS, easy set up and intuitive.
2. Fast updates with OTAs on bookings and availabilities. Not missing any opportunities.
3. Great supports on rate plans modifications.
Canada
Canada
Owner and General Manager
Small Hotel
10
Long Time OpenHotel PMS User in Boutique Hotel
President from 50-74 room Boutique in San Juan (Caribbean)
Verified
5 years ago
Completely cloud based. I love that they are always working on new features and improvements, and are very responsive to issues. We're starting to use the power of the New Yield Management system and believe will increase revenues in many ways. The direct connection to OTAS works very well, and has saved us a lot of hassle for modifications...
Caribbean
Caribbean
President
Mid-Sized Hotel
10
Excellent on all levels
Manager from 10 to 24 room Luxury Hotel in Eureka Springs (United States)
Verified
5 years ago
Program is current - eliminates manual items - saves time
Support is excellent
Online support is excellent
Self help section with tutorials are a huge time saver
My previous software shut down without notice. The staff of Open Hotel immediately jumped into action and set up my software so the transition was seamless and right in the middle...
United States
United States
Manager
Small Hotel
10
FIVE STAR service/product; LOVE OpenHotel!
Owner from 10 to 24 room Bed & Breakfast & Inn in Rio de Janeiro (Brazil)
Verified
5 years ago
We have been using OpenHotel for years. It took us a few other systems to get here, but once we found OpenHotel, we have never looked back. Their support team, with Peter in the lead, is phenomenal. They system itself is so user friendly! As importantly, the cost is so reasonable. HIGHLY RECOMMEND!!!!
Brazil
Brazil
Owner
Small Hotel
10
Outstanding Software for Hotel Management
CEO from 25-49 room Boutique in Astoria (United States)
Verified
5 years ago
Excellent software for managing rates and availability. With 9 hotels, I can move from one property to the next and update rates across all hotels quickly.
United States
United States
CEO
Small Hotel
10
Fantastic software and customer service team!
Director of Hotels from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States)
Verified
5 years ago
Alder Inn has been using the OpenHotel PMS for many years now, and it is a flawless system. The dashboard is simple and straightforward, as are the booking grid and countless features. The best part of using OpenHotel is the team, by far. We have had the pleasure of working with Michelle, Valerie, Cindy, and Peter who have gone above and be...
United States
United States
Director of Hotels
Small Hotel
10
Almost perfect!
Owner/Manager from Bed & Breakfast & Inn in Creede (United States)
Verified
5 years ago
Your support team is awesome. They are knowledgeable and always helpful.
The program is pretty easy for a first time hotel clerk to navigate.
United States
United States
Owner/Manager
10
Manager
Manager from 10 to 24 room Bed & Breakfast & Inn in AlertBay (Canada)
Verified
5 years ago
Being able to easily contact someone quickly for help everything! I find the weekly tips great.
thank you thank thank you
Canada
Canada
Manager
Small Hotel
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Expert Q&A and Partner Recommendations
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Support
Unverified
OpenHotel has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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Jonas Chorum
Property management solution designed to provide hotels with everything needed to operate efficiently.
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4.6
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25 reviews
