OpenHotel PMS

4.7 (58 REVIEWS)

HTR Score icon
HT Score  
51 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

High Performance. Ease of Use.

More than 50% of OpenHotel’s reviews come from United States of America.

What is OpenHotel?

Founded in 2001 | Headquarters in Las Vegas, NV | 16 employees
OpenHotel PMS is a user-friendly property management system designed to streamline hotel operations and improve efficiency. With seamless property management features, it includes an efficient Yield Management system, direct OTA connections, and intuitive group booking tools, making it easy to manage reservations and optimize room rates. Beneficial for hoteliers, OpenHotel PMS helps increase revenue and reduce costs while enhancing the customer experience. Regular updates and excellent customer support further ensure that the platform adapts to the evolving needs of the hospitality industry, making it a valuable asset for any hotel operation.

OpenHotel PMS Alternatives

Not sure if OpenHotel is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:

  1. 1. Cloudbeds — Best for integrating multiple functions into a single, easy-to-use system.
  2. 2. Mews — Best for simplifying operations, managing bookings, and boosting your hotel's income.
  3. 3. InnQuest — Best for integrating all your hospitality tools in one place
  4. 4. WebRezPro — Best for integrating online bookings and payment systems seamlessly.
  5. 5. Shiji Group — Best for integrating property management systems effortlessly
  6. 6. Oracle Hospitality — Best for reliable hotel operations and increased guest satisfaction
  7. 7. HOTELTIME — Best for integrating all hotel services into one platform
  8. 8. Stayntouch — Best for integrating property management with third-party systems
  9. 9. Yanolja — Best for real-time updates to inventory and rates everywhere
  10. 10. ThinkReservations — Best for improving guest experiences with easy-to-use management tools.

Capabilities

profile-empty-state.svg

OpenHotel doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

OpenHotel Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, OpenHotel PMS is the #43 most trending product in the Property Management Systems category (out of 317) and the #873 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

OpenHotel’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
51 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

OpenHotel Pricing

Pricing Available By Request

OpenHotel has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

4 | X-Small (1-9 room)

18 | Small (10-24 room)

24 | Medium (25-74 room)

4 | Large (75-199 room)

2 | X-Large (200+ room)

Country

50 | United States of America

3 | Canada

1 | Mexico

1 | Antigua and Barbuda

1 | Brazil

1 | Puerto Rico

Type

28 | Bed & Breakfast & Inns

23 | Limited Service & Budget Hotels

20 | Motels

19 | Resorts

13 | Boutiques

9 | Branded Hotels

7 | Airport/Conference Hotels

4 | Casinos

4 | Luxury Hotels

4 | Vacation Rentals & Villas

3 | City Center Hotels

2 | Extended Stay & Serviced Apartments

1 | RV Parks & Campgrounds

Region

54 | North America

2 | Central America

1 | South America

Category

58 | Property Management Systems

OpenHotel Reviews

Hotelier Rating

Excellent
50
Very Good
4
Average
3
Poor
0
Terrible
1

Property Size

  • X-Small (4)
  • Small (18)
  • Medium (24)
  • Large (4)
  • X-Large (2)

Country

  • United States of America
    United States of America
    (50)
  • Canada
    Canada
    (3)
  • Mexico
    Mexico
    (1)
  • Antigua and Barbuda
    Antigua and Barbuda
    (1)
  • Brazil
    Brazil
    (1)
  • Puerto Rico
    Puerto Rico
    (1)

Region

  • North America
    North America
    (54)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)

Hoteliers say

NEW AI Review summary

Hoteliers like OpenHotel for its user-friendly PMS, which excels in seamless property management. Unique features such as an efficient Yield Management system, direct OTA connections, and intuitive group booking tools stand out. Issues raised include the need for improved reporting, enhanced authentication processes, and better Airbnb integration. Overall, OpenHotel aids in increasing revenue, decreasing costs, and enhancing the customer experience through consistent updates and excellent customer support.

AI-generated from the text of customer reviews

Customer Support
User-friendly PMS
Continuous Updates and Improvements
Direct OTA Connections
Reporting Capabilities
Financial Processing
Group Booking Tools
Yield Management System
Authentication Process
Airbnb Integration
3

Adequate but needs improvements

Reservations Manager from 10 to 24 room Resort in Palmer (United States of America)

Verified
9 months ago
The customer service team is friendly and helpful. The system is easy to use from a front end point of view.
Country United States of America
Reservations Manager
Small Hotel
9

Exelancy of Services !

Owner from 10 to 24 room Bed & Breakfast & Inn in Williamstown (United States of America)

Verified
2 years ago
it's been just over 3 years with Open hotel my property and I have not dicepoint with their excellent service staff who works it always eager for help . I just wanted to say keep it up .
Country United States of America
Owner
Small Hotel
10

Easy to use, great support

Owner and General Manager from 10 to 24 room Bed & Breakfast & Inn in Chase (Canada)

Verified
3 years ago
1. All-rounded PMS, easy set up and intuitive. 2. Fast updates with OTAs on bookings and availabilities. Not missing any opportunities. 3. Great supports on rate plans modifications.
Country Canada
Owner and General Manager
Small Hotel
10

Long Time OpenHotel PMS User in Boutique Hotel

President from 50-74 room Boutique in San Juan (Puerto Rico)

Verified
3 years ago
Completely cloud based. I love that they are always working on new features and improvements, and are very responsive to issues. We're starting to use the power of the New Yield Management system and believe will increase revenues in many ways. The direct connection to OTAS works very well, and has saved us a lot of hassle for modifications...
Country Puerto Rico
President
Medium Hotel
10

Excellent on all levels

Manager from 10 to 24 room Luxury Hotel in Eureka Springs (United States of America)

Verified
3 years ago
Program is current - eliminates manual items - saves time Support is excellent Online support is excellent Self help section with tutorials are a huge time saver My previous software shut down without notice. The staff of Open Hotel immediately jumped into action and set up my software so the transition was seamless and right in the middle...
Country United States of America
Manager
Small Hotel
10

FIVE STAR service/product; LOVE OpenHotel!

Owner from 10 to 24 room Bed & Breakfast & Inn in Rio de Janeiro (Brazil)

Verified
3 years ago
We have been using OpenHotel for years. It took us a few other systems to get here, but once we found OpenHotel, we have never looked back. Their support team, with Peter in the lead, is phenomenal. They system itself is so user friendly! As importantly, the cost is so reasonable. HIGHLY RECOMMEND!!!!
Country Brazil
Owner
Small Hotel
10

Outstanding Software for Hotel Management

CEO from 25-49 room Boutique in Astoria (United States of America)

Verified
3 years ago
Excellent software for managing rates and availability. With 9 hotels, I can move from one property to the next and update rates across all hotels quickly.
Country United States of America
CEO
Medium Hotel
10

Fantastic software and customer service team!

Director of Hotels from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States of America)

Verified
3 years ago
Alder Inn has been using the OpenHotel PMS for many years now, and it is a flawless system. The dashboard is simple and straightforward, as are the booking grid and countless features. The best part of using OpenHotel is the team, by far. We have had the pleasure of working with Michelle, Valerie, Cindy, and Peter who have gone above and be...
Country United States of America
Director of Hotels
Small Hotel
10

Almost perfect!

Owner/Manager from Bed & Breakfast & Inn in Creede (United States of America)

Verified
3 years ago
Your support team is awesome. They are knowledgeable and always helpful. The program is pretty easy for a first time hotel clerk to navigate.
Country United States of America
Owner/Manager
10

Manager

Manager from 1 to 4 room Bed & Breakfast & Inn in Alert Bay (Canada)

Verified
3 years ago
Being able to easily contact someone quickly for help everything! I find the weekly tips great. thank you thank thank you
Country Canada
Manager
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

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Support

Unverified

OpenHotel has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

95%

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