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OpenHotel PMS
4.7 (58 REVIEWS)
HT Score
50 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
OpenHotel PMS
Ranked 34 (out of 316) in Property Management Systems
High Performance. Ease of Use.
95% recommended by 53 hotels
More than 50% of OpenHotel’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of OpenHotel’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like OpenHotel for its user-friendly PMS, which excels in seamless property management. Unique features such as an efficient Yield Management system, direct OTA connections, and intuitive group booking tools stand out. Issues raised include the need for improved reporting, enhanced authentication processes, and better Airbnb integration. Overall, OpenHotel aids in increasing revenue, decreasing costs, and enhancing the customer experience through consistent updates and excellent customer support.
Value
Balanced
Hoteliers often highlight that OpenHotel's Property Management System, specifically the Yield Management system, presents limitations in value due to its inadequacy in handling group allotments or room blocks effectively. Users report that the system does not account for rooms allocated to groups, resulting in inaccurate availability status, which subsequently affects pricing strategies. This inefficiency undermines the expected return on investment as the system could lead to revenue losses by inaccurately setting lower rates for nights where most rooms are already accounted for under group bookings. Consequently, this shortfall diminishes the system's perceived value compared to its competitors.
Reservations Manager
10 months ago
Verified
... 1. They offer a Yield Management system is only useful if you don't work with group allotments or room blocks. You could have 19 of your 20 rooms sold to a group in an allotment and it will show the property as still 100% available. This than drops that night to the lowest rate on your yield plan instead of pricing it up since 19 of the rooms are accounted for in group space. The yield system will only accounts for booked nights. Sadly, this was our main ...
See full reviewFunctionality
Balanced
Hoteliers often highlight that OpenHotel PMS excels in functionality through its strong core features like booking and reporting, which meet key operational needs efficiently. Users appreciate the system's reliability, though some suggest improvements are possible. Additionally, the possibility to scale alongside business growth, accommodating more users or properties, is valued by many. The feature set is generally complete, yet there may be room for further enhancements. Automation capabilities are another praised aspect, allowing tasks such as billing and reporting to be handled seamlessly, and customization options enable more adaptable workflows and templates. The insights and reporting tools provided are deemed actionable and straightforward to interpret, enhancing decision-making processes.
Reservations Manager
10 months ago
Verified
... 1. They offer a Yield Management system is only useful if you don't work with group allotments or room blocks. You could have 19 of your 20 rooms sold to a group in an allotment and it will show the ...
See full reviewReservations Manager
10 months ago
Verified
... 1. They offer a Yield Management system is only useful if you don't work with group allotments or room blocks. You could have 19 of your 20 rooms sold to a group in an allotment and it will show the ...
See full reviewReservations Manager
10 months ago
Verified
... The customer service team is friendly and helpful. The system is easy to use from a front end point of view. ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels OpenHotel is Popular For
Size
4 | Large (75-199 room)
24 | Medium (25-74 room)
18 | Small (10-24 room)
2 | X-Large (200+ room)
4 | X-Small (1-9 room)
Country
50 | United States of America
3 | Canada
1 | Mexico
1 | Antigua and Barbuda
1 | Brazil
Type
28 | Bed & Breakfast & Inns
13 | Boutiques
9 | Branded Hotels
4 | Casinos
4 | City Center Hotels
8 | Airport/Conference Hotels
2 | Extended Stay & Serviced Apartments
23 | Limited Service & Budget Hotels
4 | Luxury Hotels
20 | Motels
19 | Resorts
1 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
Region
54 | North America
1 | South America
1 | Central America
Category
58 | Property Management Systems
Didn’t find what you were looking for?
What is OpenHotel?
Founded in 2001 | Headquarters in Las Vegas, NV | 16 employees
OpenHotel PMS is a user-friendly property management system designed to streamline hotel operations and improve efficiency. With seamless property management features, it includes an efficient Yield Management system, direct OTA connections, and intuitive group booking tools, making it easy to manage reservations and optimize room rates. Beneficial for hoteliers, OpenHotel PMS helps increase revenue and reduce costs while enhancing the customer experience. Regular updates and excellent customer support further ensure that the platform adapts to the evolving needs of the hospitality industry, making it a valuable asset for any hotel operation.
OpenHotel PMS Alternatives
Not sure if OpenHotel is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
OpenHotel doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
OpenHotel Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, OpenHotel PMS is the #45 most trending product in the Property Management Systems category (out of 316) and the #852 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOpenHotel’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
OpenHotel Pricing
Pricing Available By Request
OpenHotel has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare OpenHotel to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if OpenHotel is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like OpenHotel for its user-friendly PMS, which excels in seamless property management. Unique features such as an efficient Yield Management system, direct OTA connections, and intuitive group booking tools stand out. Issues raised include the need for improved reporting, enhanced authentication processes, and better Airbnb integration. Overall, OpenHotel aids in increasing revenue, decreasing costs, and enhancing the customer experience through consistent updates and excellent customer support.
AI-generated from the text of customer reviews
Looking for specific info?
3
Adequate but needs improvements
Reservations Manager from 10 to 24 room Resort in Palmer (United States of America)
Verified
10 months ago
The customer service team is friendly and helpful. The system is easy to use from a front end point of view.
United States of America
United States of America
Reservations Manager
Small Hotel
9
Exelancy of Services !
Owner from 10 to 24 room Bed & Breakfast & Inn in Williamstown (United States of America)
Verified
2 years ago
it's been just over 3 years with Open hotel my property and I have not dicepoint with their excellent service staff who works it always eager for help . I just wanted to say keep it up .
United States of America
United States of America
Owner
Small Hotel
10
Easy to use, great support
Owner and General Manager from 10 to 24 room Bed & Breakfast & Inn in Chase (Canada)
Verified
3 years ago
1. All-rounded PMS, easy set up and intuitive.
2. Fast updates with OTAs on bookings and availabilities. Not missing any opportunities.
3. Great supports on rate plans modifications.
Canada
Canada
Owner and General Manager
Small Hotel
10
Long Time OpenHotel PMS User in Boutique Hotel
President from 50-74 room Boutique in San Juan (Caribbean)
Verified
3 years ago
Completely cloud based. I love that they are always working on new features and improvements, and are very responsive to issues. We're starting to use the power of the New Yield Management system and believe will increase revenues in many ways. The direct connection to OTAS works very well, and has saved us a lot of hassle for modifications...
Caribbean
Caribbean
President
Medium Hotel
10
Excellent on all levels
Manager from 10 to 24 room Luxury Hotel in Eureka Springs (United States of America)
Verified
3 years ago
Program is current - eliminates manual items - saves time
Support is excellent
Online support is excellent
Self help section with tutorials are a huge time saver
My previous software shut down without notice. The staff of Open Hotel immediately jumped into action and set up my software so the transition was seamless and right in the middle...
United States of America
United States of America
Manager
Small Hotel
10
FIVE STAR service/product; LOVE OpenHotel!
Owner from 10 to 24 room Bed & Breakfast & Inn in Rio de Janeiro (Brazil)
Verified
3 years ago
We have been using OpenHotel for years. It took us a few other systems to get here, but once we found OpenHotel, we have never looked back. Their support team, with Peter in the lead, is phenomenal. They system itself is so user friendly! As importantly, the cost is so reasonable. HIGHLY RECOMMEND!!!!
Brazil
Brazil
Owner
Small Hotel
10
Outstanding Software for Hotel Management
CEO from 25-49 room Boutique in Astoria (United States of America)
Verified
3 years ago
Excellent software for managing rates and availability. With 9 hotels, I can move from one property to the next and update rates across all hotels quickly.
United States of America
United States of America
CEO
Medium Hotel
10
Fantastic software and customer service team!
Director of Hotels from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States of America)
Verified
3 years ago
Alder Inn has been using the OpenHotel PMS for many years now, and it is a flawless system. The dashboard is simple and straightforward, as are the booking grid and countless features. The best part of using OpenHotel is the team, by far. We have had the pleasure of working with Michelle, Valerie, Cindy, and Peter who have gone above and be...
United States of America
United States of America
Director of Hotels
Small Hotel
10
Almost perfect!
Owner/Manager from Bed & Breakfast & Inn in Creede (United States of America)
Verified
3 years ago
Your support team is awesome. They are knowledgeable and always helpful.
The program is pretty easy for a first time hotel clerk to navigate.
United States of America
United States of America
Owner/Manager
10
Manager
Manager from 1 to 4 room Bed & Breakfast & Inn in Alert Bay (Canada)
Verified
3 years ago
Being able to easily contact someone quickly for help everything! I find the weekly tips great.
thank you thank thank you
Canada
Canada
Manager
X-Small Hotel
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Expert Q&A and Partner Recommendations
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OpenHotel hasn’t been recommended by any experts or partners yet
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Support
Unverified
OpenHotel has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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