OpenHotel PMS

Ranked 15 (out of 210) in Property Management Systems

Property Management Systems

High Performance. Ease of Use.

Ratings Snapshot

Certificate of Excellence
Read 57 reviews
96%
Recommend
HTR Score icon
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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OpenHotel PMS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #15 out of 210 in Property Management Systems

Ease of Use
4.7/5
ROI
4.8/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

OpenHotel’s customer support processes haven’t yet been verified by Hotel Tech Report.

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OpenHotel PMS Overview

Top Alternative: Cloudbeds PMS

OpenHotel PMS Overview

If you are a hotelier looking for award-winning, comprehensive software for your property, take a look at OpenHotel. OpenHotel is a one-stop provider offering state-of-the-art PMS, yield management, channel manager, booking engine, and websites, all completely integrated.

About OpenHotel

Founded in 2001 | Headquarters in Las Vegas, NV | 16 employees

Located in Las Vegas, serving properties worldwide. OpenHotel PMS is an award-winning cloud based solution that is easy to use but with enterprise level functio...

1/3

Integrates with

  • Direct Booking Tools
  • Guest Messaging Software
  • Hotel Guest Apps
Browse integrations (10 verified)

Pros & Cons

Like 96% recommend

Global Head of Technology Operations from Branded Hotels

1. Direct connects 2. Numerous modules to work with. 3. API's with the major OTA's for promotions and reviews. 4. Reporting is amazing 5. Continued innovation as part of industry needs.

Owner from Bed & Breakfast & Inns

We have been using OpenHotel for years. It took us a few other systems to get here, but once we found OpenHotel, we have never looked back. Their support team, with Peter in the lead, is phenomenal. They system itsel...

General Manager from Motels

THAT NO MATTER THE DAY OR NIGHT IF I NEED SOMEONE TO HELP ME IT'S ONLY A PHONE CALL AWAY. THE MOST USER FRIENDLY AND STREAMLINED INTERFACE.

Distribution Manager from Other

Looking forward to a Point of Sale system to be added to the system allowing more food and beverage options for properties within the same system.

Manager from Motels

Needs a method of tracking unwelcome guests, such as a do not rent list The room assignment page should denote the days of the week The extra occupancy charges can be tricky to set up

President from Boutiques

Reports seem to need more work to be able to customize to a particular property's desired metrics. I believe this is being worked on.

Read Reviews

Expert Q&A and Partner Recommendations

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OpenHotel hasn’t been recommended by any experts or partners yet

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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Canada
  • Mexico
  • Antigua and Barbuda
  • Brazil
  • Puerto Rico

57 Verified OpenHotel Reviews

Likelihood to Recommend
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This vendor is 67% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

March 13, 2022

OpenHotel PMS Review: Exelancy of Services !

Owner from Motels in Williamstown (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

it's been just over 3 years with Open hotel my property and I have not dicepoint with their excellent service staff who works it always eager for help . I just wanted to say keep it up .

What do you dislike or think could be improved?

in PMS they called " wish list " i already told to team what where need to update . their PMS system still not to efficent . i thing they need to work on some of future to improve on it.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
2

May 28, 2021

OpenHotel PMS Review: Easy to use, great support

Owner and General Manager from Motels in Chase (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

1. All-rounded PMS, easy set up and intuitive. 2. Fast updates with OTAs on bookings and availabilities. Not missing any opportunities. 3. Great supports on rate plans modifications.

What do you dislike or think could be improved?

1. More flexible Calendar layout such as room name column can be reduced / expanded. 2. Show Yesterday in Today’s default view, therefore no need to click backward too frequent to check yesterday’s...

Customer Support
4.5
Ease of Use
5
Value for money
4
Implementation
5

May 26, 2021

OpenHotel PMS Review: Long Time OpenHotel PMS User in Boutique Hotel

President from Boutiques in San Juan (Puerto Rico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Completely cloud based. I love that they are always working on new features and improvements, and are very responsive to issues. We're starting to use the power of the New Yield Management system and beli...

What do you dislike or think could be improved?

Reports seem to need more work to be able to customize to a particular property's desired metrics. I believe this is being worked on.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
4.5

May 25, 2021

OpenHotel PMS Review: Excellent on all levels

Manager from Vacation Rentals & Villas in Eureka Springs (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Program is current - eliminates manual items - saves time Support is excellent Online support is excellent Self help section with tutorials are a huge time saver My previous software shut down without not...

What do you dislike or think could be improved?

The software is currently being updated with new items to make the system more efficient on a regular basis - with inbox notifications. Couldn't ask for better.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 21, 2021

OpenHotel PMS Review: FIVE STAR service/product; LOVE OpenHotel!

Owner from Bed & Breakfast & Inns in (Brazil)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have been using OpenHotel for years. It took us a few other systems to get here, but once we found OpenHotel, we have never looked back. Their support team, with Peter in the lead, is phenomenal. T...

What do you dislike or think could be improved?

Credit card processing in foreign countries.....:). (Brail please). That is my wish list....I dont have more to say but need 20 words!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

May 04, 2021

OpenHotel PMS Review: Outstanding Software for Hotel Management

CEO from Boutiques in Astoria (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Excellent software for managing rates and availability. With 9 hotels, I can move from one property to the next and update rates across all hotels quickly.

What do you dislike or think could be improved?

Needs better reports - too much info that is not necessary or usefull. Cannot see Occupancy Rates without doing manual calculations.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

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Popular OpenHotel PMS Integrations

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