The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 60 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Impulsify shines in ease of use and customer support — especially for brand properties (5.0/5) .
Infor shines .
Side-by-side ratings based on 60 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 60 | 0 |
After analyzing 60 verified reviews, Impulsify users most value its support and service, ease of use and training, increased revenue, while Infor users highlight . Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Support and Service
▾
|
|
|
+
Ease of Use and Training
▾
|
|
|
+
Increased Revenue
▾
|
|
|
+
Automation and Self-Service
▾
|
|
| Cons | |
|
−
Integration with PMS
▾
|
|
|
−
Barcode Scanning Issues
▾
|
|
|
−
Reporting and Analytics
▾
|
|
How each product ranks among Retail Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) | #1 3 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #1 23 reviews | #2 0 reviews |
| Large (75-199 rooms) ▾ | #1 24 reviews | — |
| X-Large (200+ rooms) | #1 4 reviews | — |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #1 16 reviews | — |
| Luxury ▾ | #1 16 reviews | — |
| Branded / Chain ▾ | #1 49 reviews | #2 0 reviews |
| Extended Stay ▾ | #1 5 reviews | — |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #1 56 reviews | #2 0 reviews |
Choosing between ImpulsePoint by Impulsify and Infor Retail POS hinges on your hotel’s retail operational needs. Both address retail transaction management, inventory oversight, and guest service, but their scope, integration, and user feedback differ considerably. Impulsify’s focus on hotel retail environments and its near-perfect review scores position it as the more proven choice for hoteliers. Are you looking for a specialized retail solution or a broader POS platform?
Impulsify stands out with a 4.98/5 overall rating from 60 recent reviews, a 97% likelihood to recommend, and a clear focus on hotel retail environments. In contrast, Infor Retail POS has no reviews, ratings, or recent feedback, making Impulsify the more reliable and well-regarded option for hoteliers evaluating retail POS systems today.
Impulsify’s ImpulsePoint is tailored for hotel retail operations, especially grab-and-go markets and gift shops. Its cloud-based POS and inventory management tools are designed to automate retail tasks, boost revenue, and streamline guest transactions, with features like barcode scanning and detailed reporting. Conversely, Infor Retail POS is a broader, enterprise-scale system aimed at multiple hospitality and retail segments without specific hotel-focused features highlighted in reviews.
Impulsify’s recent 60 reviews and high ratings emphasize its effectiveness in hotel settings, with users reporting increased revenue and ease of use. Infor’s absence of reviews or recent feedback limits its credibility for hotel retail use. Are you prioritizing a system with proven hotel-specific results?
If your hotel needs a retail POS designed explicitly for hotel gift shops, pantries, and grab-and-go markets, go with Impulsify. It’s praised for its high ease of use, strong support, and proven ROI, with users citing tripled revenue and easy staff training. If your hotel requires an enterprise-grade POS capable of handling multiple revenue streams across various hospitality sectors, Infor might seem appealing; however, the lack of recent reviews leaves its suitability uncertain.
Given the review data, Impulsify is the safer choice for hoteliers seeking a retail platform that delivers measurable results and dedicated hotel support. Its proven track record makes it the recommended solution for your retail operations.
Impulsify’s UI scores 4.81/5, and users consistently praise its straightforward, intuitive interface. Customers highlight its easy onboarding, quick staff adoption, and minimal training time, with many saying it makes retail transactions seamless for both staff and guests. Infor Retail POS, however, has no publicly available ratings or recent reviews, leaving its usability unverified.
Based on the available feedback, edge: Impulsify.
Impulsify offers dedicated features like barcode scanners, inventory replenishment tools, and detailed sales reporting tailored for hotel retail environments. It also integrates with key hotel systems like Oracle Hospitality, Mews, and Hilton, with 7 verified partners. Infor Retail POS boasts over 113 verified integrations—more extensive but less specific to hotel retail needs—and lacks detailed feature comparisons or reviews.
Impulsify’s focused feature set and positive user feedback provide a clear advantage. Edge: Impulsify.
Impulsify’s customer support scores 4.85/5, with reviewers praising prompt, helpful, and ongoing support, including dedicated account managers like Samantha. Users share positive experiences with support personnel who understand hotel retail nuances, which is crucial for smooth operations. Infor has no recent reviews or ratings, so support quality remains unverified.
Based on the data, edge: Impulsify.
Impulsify integrates with 7 verified partners, including major hotel systems like Oracle Hospitality and Mews, with some integrations tailored to hotel retail. Infor offers 113 verified integrations, covering broader enterprise systems, but not specifically hotel-focused tools. The limited hotel-specific integrations of Impulsify match its niche focus, whereas Infor’s broader scope may serve larger or multi-sector operations better.
For hotel retail needs, edge: Impulsify.
Impulsify’s recent reviews show a 4.98/5 rating, with most users praising its ease of use, support, and revenue impact. Hotel segments such as branded hotels and independent properties rate it 5/5, indicating strong satisfaction. Infor has no recent reviews or ratings, making it impossible to assess user sentiment or satisfaction.
Given the available data, hoteliers rate Impulsify significantly higher. Edge: Impulsify.
Impulsify does not publicly disclose its pricing but offers a subscription model without a trial. Infor’s pricing is also unavailable, and no trial info is provided. This lack of transparent pricing may require direct vendor contact for quotes.
While costs are unclear, Impulsify’s proven value and positive ROI suggest it offers competitive pricing for hotel retail setups.
Impulsify’s ImpulsePoint stands out as a retail-focused, hotel-centric POS with a near-perfect review score, proven ROI, and dedicated support. Its features are tailored for hotel gift shops, pantries, and convenience markets, making it ideal for properties aiming to boost retail revenue efficiently.
Choose Impulsify if your hotel’s retail operations are core to your guest experience and revenue strategy. Its proven track record in the hotel industry makes it the definitive pick for hoteliers seeking a specialized retail POS solution.
If your hotel requires a broader, enterprise-level POS system that integrates extensively across multiple industries, and the lack of recent hotel-specific reviews isn’t a concern, Infor could be considered. However, without recent positive feedback, it remains a less certain choice for your hotel retail needs.
In conclusion, for most hoteliers evaluating retail POS options today, Impulsify’s ImpulsePoint offers the proven, hotel-specific features, ease of use, and support necessary to elevate your retail operations. Infor’s lack of recent reviews and hotel focus make it a less compelling choice based on available data.
What hoteliers love
The high quality of support provided by Impulsify is frequently mentioned, with many users noting timely and helpful responses to their queries and is... The high quality of support provided by Impulsify is frequently mentioned, with many users noting timely and helpful responses to their queries and issues.
Reviewers consistently mention that Impulsify's system is easy to train new staff on and intuitive to use. They highlight its user-friendly interface... Reviewers consistently mention that Impulsify's system is easy to train new staff on and intuitive to use. They highlight its user-friendly interface and simple navigation.
Many reviewers praise Impulsify for significantly enhancing their market revenue. Users reported an immediate increase in sales, often doubling within... Many reviewers praise Impulsify for significantly enhancing their market revenue. Users reported an immediate increase in sales, often doubling within the first month of implementation.
Where hoteliers push back
Some users encounter challenges with integration between Impulsify and their Property Management Systems (PMS), leading to occasional issues with sale... Some users encounter challenges with integration between Impulsify and their Property Management Systems (PMS), leading to occasional issues with sales not flowing automatically.
Several reviews highlight problems with the reliability of barcode scanners, resulting in occasional difficulties for guests during the scanning proce... Several reviews highlight problems with the reliability of barcode scanners, resulting in occasional difficulties for guests during the scanning process.
Where the ratings diverge most
It depends on your requirements. ImpulsePoint by Impulsify and Infor Retail POS share many core Retail Software features, but each has unique capabilities. ImpulsePoint by Impulsify offers 7 verified integration partners, while Infor Retail POS offers 113. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ImpulsePoint by Impulsify leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
ImpulsePoint by Impulsify: No. Infor Retail POS: No. Neither product currently offers a free tier. Most Retail Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Impulsify has an HT Score of 100 and Infor has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor