Infor Retail POS
0.0 (0 REVIEWS)
HT Score
unranked
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Jenna, Mudasser, Mudasser + 4 more experts recommend Infor
Read RecommendationsInfor Retail POS
Unranked in Retail Software
A stable, secure, and scalable cloud-based point-of-sale solution for hotels, food services, and restaurants
80% recommended by 85 hotels
Accor, Virgin Hotels, Swire Hotels & 82 others
Infor is popular in United States of America and China.
Ratings Summary
Terrible
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Infor Retail POS is the #2 most trending product in the Retail Software category (out of 18) and the #193 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInfor’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About Infor Retail POS
Founded in 1999 | Headquarters in Lake Forest (United States) | 17786 employees
Infor POS helps operators in hotels, food services, restaurant chains, and other hospitality locations control incoming data from multiple revenue centers. Transactions are securely integrated to leading payment platforms, meal plan solutions, and loyalty applications, making for an easy-to-use, operationally versatile solution.
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Infor doesn’t have any benefits or use cases available
Features
Other
0/6 features
Pricing
Pricing Available By Request
Infor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
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References
"We’ve grown up together in revenue management. Infor solutions help us drive revenue and profit for our hotel owners."
Cynthia Paynter
Director, Revenue Management & Pricing Solutions @
AccorHotels
"Infor POS allows us to ask questions about our business that we weren't able to ask before because we didn't have the data visibility we needed. Now we do. It's allowed us to understand our capacity for growth and what the future really looks like for our business."
Waheed Khosdal
Chief Operating Officer @
Texas Chicken & Burgers
"In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, Infor Sales & Catering not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads."
Michael D
Director of IT @
Tavern+Bowl East Village
"This software has allowed our staff more freedom within their job positions, rather than just in the office for quotes and meetings, we are able to move around with clients and build their package/quotes in the event space or off site. It creates a more social experience for them and us. It is easier than ever to send information over, keep track of clients, bookings, and more. Even if we are building a custom menu it works great, it can be stored for later or just a one time thing. It has really kept our team on task and has boosted our sales, just due to ease of use and speed. We especially like that it has cut down on paper products as everything can be stored with the specific event for reference."
Becky T.
Director of Sales and Events @
Boulder Pointe Golf Club
"I was looking for more accurate reporting and it does anything I need it to do! So great in that way. The lifecycle makes sense for my organization and it continues to keep us from making as many operational and sales errors as we were before."
Kristal K.
Director of Special Events Operations @
Columbus Museum of Art
"We partnered with Infor based on their forward-thinking approach to application architecture and understanding of social media integration. They offer specialized applications that address critical business functions such as managing the guest experience, giving our staff innovative tools to better inform business decisions, and ultimately improving the bottom line."
RON STRECKER
CFO @
Featured Customers
Popularity by Segment
Size
2 | Small (10-24 room)
6 | Medium (25-74 room)
23 | Large (75-199 room)
36 | X-Large (200+ room)
Country
21 | United States of America
12 | China
7 | Germany
7 | United Kingdom
6 | France
6 | Australia
3 | Brazil
3 | India
3 | Indonesia
2 | Hong Kong
2 | Spain
1 | Norway
1 | Denmark
1 | Singapore
1 | South Africa
1 | Vietnam
1 | Myanmar
1 | Philippines
1 | Japan
1 | Côte d'Ivoire
1 | Netherlands
1 | United Arab Emirates
Type
31 | Luxury Hotels
15 | Boutiques
12 | Branded Hotels
10 | City Center Hotels
10 | Resorts
4 | Casinos
4 | Extended Stay & Serviced Apartments
3 | Bed & Breakfast & Inns
3 | Hostels
3 | RV Parks & Campgrounds
1 | Airport/Conference Hotels
1 | Limited Service & Budget Hotels
1 | Vacation Rentals & Villas
Region
25 | Europe
25 | Asia Pacific
21 | North America
6 | Oceania
3 | South America
2 | Africa
1 | Middle East
Category
47 | Property Management Systems
40 | Revenue Management Systems
3 | Event Management Software
More Products by Infor
Hotelier Rating
It looks like Infor is not recommended by any hotels
Check out the top 10 most recommended Infor alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Showing all answers to: "What does this product or service do well?"
Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Infor HMS is an industry renowned cloud based PMS with mobile functionality across all hotel operations. Infor EZRMS is an outstanding revenue management system to maximise revenue and profits with deep AI learning
A complete hospitality operations technology hub for superior guest experiences. Infor HMS is cloud based PMS for the modern hotelier. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all. The solution provides scalability that can help meet your present needs, along with whatever the future brings.
Infor EzRMS is an intelligent and advanced hotel revenue management solution which helps the hotelier react to where the market is and where it's going, with precision and agility.
Infor is a great technology partner that understands the value of contactless service and personalized guest experiences in the COVID era and beyond. Working to integrate folio review, check-in/check-out, passing payment tokens, and more with their PMS has been a pleasure.
There is a huge difference when it comes to cloud based PMS systems and especially the API performance. HMS is one of the most mature cloud systems on the PMS market and especially for demanding hoteliers a good choice.
Question:
What differentiates this product or service from the competition?
Answer:
The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.
Showing all answers to: "What differentiates this product or service from the competition?"
The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.
Infor HMS has unique personalisation of guest experience, highly configurable PMS interfaces, wide angle reporting and last but not the least- full stack mobile functionality. EzRMS has optimal and accurate business forecasts, pricing, and selling strategies to maximize yield and profit.
HMS is unique in the market with personalised guest experiences, configurable interfaces and user specific reporting. EzRMS works really well with not only hotels but also resort, casino, long-term stay, event, independent, and corporate properties.
Infor provides cloud solutions to over 20 industries. Their overall technology, security, and cloud expertise makes them a huge asset to their customers. That, plus the extremely wide range of products they offer, results in high value ROI for their hotelier customers.
Difference to other PMS and especially cloud based PMS systems: Real cloud, multi tenant architecture, highly reliable and complex API, 2-way integrations for CRM and for dailypoint the functionality to do PMS conversions and push profiles plus reservations to HSM which reduces the time for a conversion to an absolut minimum.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!
Infor is a one stop shop for hospitality technology in the connected world. With Infor, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Infor is a one stop shop for hospitality tech solutions. All the products are innovative, industry leading and forward looking. Both HMS and EzRMS are cloud-enabled for scale, flexibility and security.
Infor is a great product for tracking and leveraging your data well to create excellent guest experiences. We have nothing but good things to say about their team and the integration between our platforms.
when intend to select a cloud based PMS systems, there are huge differences between the different vendors. Do are real RFP to compare the systems and hire a professional support to make sure you get what you need or what the sales promises you.
Recommended by
Jenna Gabriel
Marketing Manager
@
Tripleseat Software
Mudasser Tariq
VP Sales
@
RateGain
Mudasser Tariq
VP Enterprise Business
@
RateGain
Hannah Scott
Content Marketing Manager
@
INTELITY
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
Jenna Gabriel
Marketing Manager
@
Tripleseat Software
Mudasser Tariq
VP Sales
@
RateGain
Mudasser Tariq
VP Enterprise Business
@
RateGain
Hannah Scott
Content Marketing Manager
@
INTELITY
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
Mike Kantor
Director of Global Partnerships
@
SiteMinder
Lola Feiger
Director of Marketing
@
ALICE
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Posts
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Aquitaine Hospitality Deepens Partnership with Infor for Management of its Hotels, Residences and Restaurants
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Infor Launches Hospitality Management Cloud Solution based on Amazon Web Services in China to Spur Digital Transformation among Chinese Hotels
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3 years ago
Infor Develops Contactless Ordering Solution for Hospitality Industry
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3 years ago
Infor Unveils New Cloud-Based Revenue Management Functionality for Hoteliers
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3 years ago
Apex Hotels Goes on Point with Infor
More About Infor
Infor HMS, also known as Infor Hospitality Management Solution, is a comprehensive software solution designed specifically for the hospitality industry. It serves as a property management system (PMS) and offers a range of functionalities to enhance guest experiences, streamline operations, and improve profitability. As a cloud-based solution, Infor HMS leverages the power of Amazon Web Services (AWS) to provide real-time access to data and ensure scalability and reliability. It can be accessed from anywhere, making it convenient for hoteliers to manage their properties efficiently. In terms of property management, Infor HMS enables hoteliers to handle various tasks, such as check-in and check-out processes, room assignments, housekeeping management, and reservations. It maintains a centralized guest profile, allowing staff to deliver personalized guest services and improve overall guest satisfaction. Infor HMS incorporates revenue management capabilities, enabling hoteliers to optimize pricing and maximize revenue. It integrates with customer relationship management (CRM) systems, providing insights into guest preferences and behaviors to enhance marketing efforts and guest loyalty. The software also includes business intelligence features, offering in-depth analytics and reporting to monitor performance, identify trends, and make data-driven decisions. Hoteliers can analyze key metrics related to occupancy, revenue, and guest satisfaction to drive operational excellence. Infor HMS is designed to be user-friendly, with an intuitive interface and easy navigation. It can be customized to suit specific hotel requirements and can integrate with other systems through APIs (Application Programming Interfaces), allowing seamless data flow and enhancing operational optimization. Infor HMS has been successfully implemented in various hotels and resorts across the globe, and case studies and screenshots are available to showcase its effectiveness in improving front desk operations, concierge services, and point-of-sale (POS) transactions. It caters not only to traditional hotels but also to casinos and other hospitality establishments. The software is available as a Software-as-a-Service (SaaS) solution, hosted on the cloud, or as an on-premises deployment for those who prefer to manage their own infrastructure. Overall, Infor HMS offers a robust and comprehensive hotel management software solution that covers all aspects of property management in the hospitality industry. It combines advanced functionality, cloud-based accessibility, and integration capabilities to optimize operations, enhance guest experiences, and drive profitability for hoteliers.
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Support
Unverified
Infor has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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