ImpulsePoint by Impulsify

Ranked 1 (out of 17) in Retail Software

Retail Software

A front desk POS and comprehensive retail management system for hotel lobby retail. Automates front ...

Ratings Snapshot

Certificate of Excellence
Read 34 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 17 in Retail Software

Ease of Use
4.8/5
ROI
4.5/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

Impulsify’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Hotels 26 verified reviews
    95%
  • Bed & Breakfast & Inns 9 verified reviews
    99%
  • City Center Hotels 5 verified reviews
    94%
  • Luxury Hotels 5 verified reviews
    94%
  • Airport/Conference Hotels 3 verified reviews
    100%
  • Resorts 2 verified reviews
    100%
  • Hostels 2 verified reviews
    95%
  • Motels 2 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    80%

ImpulsePoint by Impulsify Overview

ImpulsePoint by Impulsify Overview

ImpulsePoint is a cloud-based POS and Inventory Management solution designed for grab-and-go markets, pantries and gift shops. Offering both front desk and guest-facing POS solutions, ImpulsePoint automates every aspect of hotel retail with barcode scanners, automatic price retrieval, inventory and replenishment tools, and robust reporting to show managers where they are succeeding and where they ...

About Impulsify View website

Founded in 2013 | Headquarters in Denver, CO | 19 employees

Impulsify is a woman-owned technology company based in Denver, CO. We provide a complete Retail Management System designed for unattended retail in hotel lobbie...

Integrates with

  • Restaurant Management Software
  • Property Management Systems
  • Hotel Management Software
Browse integrations (9 verified)

What customers love about ImpulsePoint by Impulsify

Like 96% recommend

Regional Director of Operations in San Jose (United States)

The ability to see what the top sellers are within a revenue center of the property that most of the time is not profitable unless you have ImpulsePoint

Front Office Manager in Tigard (United States)

Easy to navigate interface and large icons made it easy for my team to use and the accounting and inventory features made it easy to maintain and run!

Hospitality Consultant in Campbell (United States)

The ImpulsePoint system is easy to use and install, and working with Janine and Tammy made the process even easier! Impulisfy listened to my program needs and custom-developed a marketplace program that included integrat...

General Manager in Portland (United States)

* Impulsify's retail solution embodies so much more than their best-of-class software. * Teaching clients how to purchase, price, merchandise and manage inventory with ImpulsePoint is just the beginning. * with Impuls...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Our hotel customers love the self check-out kiosk and charging items to their room because it's integrated into the PMS system. It's fantastic for additional ROI - hotels were previously losing revenue because guests didn't want to wait in line to pay for their items. Also, the data that the hotels...

by Jill Rigsbee (iDEAL Hospitality Partners Group) on December 08, 2021

Question:

What differentiates this product or service from the competition?

Answer:

There is no other retail store provider for hotels that understands retail like Impulsify. They do literally everything a hotel needs from A-Z, from design/construction, to top selling item placement, to the technology of self-check-out. Impulsify understands the unique needs of hotels in the ret...

by Jill Rigsbee (iDEAL Hospitality Partners Group) on December 08, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotel Retail is more important to revenue and guest needs more than ever. The retail redesign and healthier food options is here to stay and no one does it better than Impulsify. They are the industry leader in design and construction, item retail maximization, and technology that lets guest check...

by Jill Rigsbee (iDEAL Hospitality Partners Group) on December 08, 2021

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Features

Other

0/6 features

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Clients & references

References & testimonials

Testimonial avatar
[Impulsify] “gets it” when it comes to the hotel pantry business. They were able to see where Hilton was going with its simple “pilot” pantry inventory tracking program. [Their] vision led to ...
Mark E. Retail IT Systems Consultant at the Hilton
Testimonial avatar
At the time we were introduced to Impulsify, our suite shops were not profit centers - they were rarely breaking even month to month. Once we rolled out the Impulsify system, all that changed. Within ...
Michael B. General Manager at the

Featured partners

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Case studies

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America

34 Verified Impulsify Reviews

Likelihood to Recommend
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November 23, 2022

ImpulsePoint by Impulsify Review: User friendly and customer service oriented !

General Manager from Branded Hotels in Avondale (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Impulsify is user friendly and provides in-depth sales reports that are easy to read and their staff is very knowledgeable and ready to help if needed. They have made their program so user friendly that i...

What do you dislike or think could be improved?

Sometimes the delay in payment options takes a bit to populate. and occasionaly a product has a slight delay to show in the fields

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 19, 2022

ImpulsePoint by Impulsify Review: Self check out

Hotel Manager from Branded Hotels in Foxborough (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like that guest can check out themselves if someone is busy with another guest at the front desk. #pos

What do you dislike or think could be improved?

The scanner. Sometimes it does not scan properly. Guest have difficulties at times scanning items, does not do it right away.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 18, 2022

ImpulsePoint by Impulsify Review: Impulsify Market

Community Manager from Other in Durham (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The convenience it provides to our customers. Also, the Impulsify team that I work with has been receptive anytime I have needed something or had questions.

What do you dislike or think could be improved?

Part of our partnership includes Impulsify keeping up with our inventory. This hasn't been fully done for us, so I think this process could be improved.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5

January 05, 2022

ImpulsePoint by Impulsify Review: User Friendly

Hotel Manager from Branded Hotels in New York (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

First time using this system and did not need a beginners training because everything is simplified and easy to navigate.

What do you dislike or think could be improved?

I have no suggestions on what to improve with the system. It's very user friendly. The scanner sometimes does not pick up an items UPC when the guest uses it, but that just may be user error.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 21, 2021

ImpulsePoint by Impulsify Review: Impulsify

AGM from Branded Hotels in Glen Allen (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Having a easy way to run an inventory report is great! And the ease of knowing cost of goods and profits is very helpful.

What do you dislike or think could be improved?

Payment processing. Better interfacing with OnQ. We would like to be able to process the payments for credit cards & cash in Impulsify versus only being able to charge the items then having to finish th...

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
4
arrow review On Apr 29, 2022 Janine W. from Impulsify replied:
 We now have a fully integrated credit option for OnQ users! Please reach out if you would like more ... 

December 10, 2021

ImpulsePoint by Impulsify Review: User-friendly

Front Desk Supervisor from Branded Hotels in Granbury (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The website is very user-friendly, I was able to learn every process ImpulsePoint has to offer without any training needed.

What do you dislike or think could be improved?

It would be wonderful if you could provide an option to delete archived items. Also, decreasing the amount of Manual Posts having to be posted after an update.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Apr 29, 2022 Janine W. from Impulsify replied:
 We now have a fully integrated option for credit card users that eliminates the need to reconcile cr... 

Pricing

Implementation fee
$1000-$2500
Monthly subscription (Flat)
Less than $500/month

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Popular ImpulsePoint by Impulsify Integrations

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