ImpulsePoint by Impulsify

Ranked 1 (out of 8) in Retail Software

Retail Software

A front desk POS and comprehensive retail management system for hotel lobby retail. Automates front ...

Ratings Snapshot

Certificate of Excellence
Read 31 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 8 in Retail Software

Ease of Use
4.8/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.9/5
Verified Customer Support

Impulsify’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Hotels 12 verified reviews
    96%
  • City Center Hotels 4 verified reviews
    93%
  • Airport/Conference Hotels 2 verified reviews
    100%
  • Luxury Hotels 2 verified reviews
    100%
  • Resorts 2 verified reviews
    100%
  • Motels 2 verified reviews
    100%
  • Hostels 1 verified reviews
    90%
  • Limited Service & Budget Hotels 1 verified reviews
    80%

ImpulsePoint by Impulsify Overview

ImpulsePoint by Impulsify Overview

ImpulsePoint is a cloud-based POS and Inventory Management solution designed for grab-and-go markets, pantries and gift shops. Offering both front desk and guest-facing POS solutions, ImpulsePoint automates every aspect of hotel retail with barcode scanners, automatic price retrieval, inventory and replenishment tools, and robust reporting to show managers where they are succeeding and where they ...

About Impulsify View website

Founded in 2013 | Headquarters in Denver, CO | 19 employees

Impulsify is a woman-owned technology company based in Denver, CO. We provide a complete Retail Management System designed for unattended retail in hotel lobbie...

Integrates with

  • Restaurant Management Software
  • Property Management Systems
Browse integrations (6 verified)

What customers love about ImpulsePoint by Impulsify

Like 96% recommend

Regional Director of Operations from City Center Hotels in San Jose (United States)

The ability to see what the top sellers are within a revenue center of the property that most of the time is not profitable unless you have ImpulsePoint

Front Office Manager from Branded Hotels in Tigard (United States)

Easy to navigate interface and large icons made it easy for my team to use and the accounting and inventory features made it easy to maintain and run!

Hospitality Consultant from Branded Hotels in Campbell (United States)

The ImpulsePoint system is easy to use and install, and working with Janine and Tammy made the process even easier! Impulisfy listened to my program needs and custom-developed a marketplace program that included integrat...

General Manager from Branded Hotels in Portland (United States)

* Impulsify's retail solution embodies so much more than their best-of-class software. * Teaching clients how to purchase, price, merchandise and manage inventory with ImpulsePoint is just the beginning. * with Impuls...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Our hotel customers love the self check-out kiosk and charging items to their room because it's integrated into the PMS system. It's fantastic for additional ROI - hotels were previously losing revenue because guests didn't want to wait in line to pay for their items. Also, the data that the hotels...

by Jill Rigsbee (iDEAL Hospitality Partners Group) on December 08, 2021

Question:

What differentiates this product or service from the competition?

Answer:

There is no other retail store provider for hotels that understands retail like Impulsify. They do literally everything a hotel needs from A-Z, from design/construction, to top selling item placement, to the technology of self-check-out. Impulsify understands the unique needs of hotels in the ret...

by Jill Rigsbee (iDEAL Hospitality Partners Group) on December 08, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotel Retail is more important to revenue and guest needs more than ever. The retail redesign and healthier food options is here to stay and no one does it better than Impulsify. They are the industry leader in design and construction, item retail maximization, and technology that lets guest check...

by Jill Rigsbee (iDEAL Hospitality Partners Group) on December 08, 2021

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Clients & references

References & testimonials

Testimonial avatar
[Impulsify] “gets it” when it comes to the hotel pantry business. They were able to see where Hilton was going with its simple “pilot” pantry inventory tracking program. [Their] vision led to ...
Mark E. Retail IT Systems Consultant at the Hilton
Testimonial avatar
At the time we were introduced to Impulsify, our suite shops were not profit centers - they were rarely breaking even month to month. Once we rolled out the Impulsify system, all that changed. Within ...
Michael B. General Manager at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America

31 Verified Impulsify Reviews

Likelihood to Recommend
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January 05, 2022

ImpulsePoint by Impulsify Review: User Friendly

Hotel Manager from Branded Hotels in New York (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

First time using this system and did not need a beginners training because everything is simplified and easy to navigate.

What do you dislike or think could be improved?

I have no suggestions on what to improve with the system. It's very user friendly. The scanner sometimes does not pick up an items UPC when the guest uses it, but that just may be user error.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 21, 2021

ImpulsePoint by Impulsify Review: Impulsify

AGM from Limited Service & Budget Hotels in Glen Allen (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Having a easy way to run an inventory report is great! And the ease of knowing cost of goods and profits is very helpful.

What do you dislike or think could be improved?

Payment processing. Better interfacing with OnQ. We would like to be able to process the payments for credit cards & cash in Impulsify versus only being able to charge the items then having to finish th...

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
4
arrow review On Apr 29, 2022 Janine W. from Impulsify replied:
 We now have a fully integrated credit option for OnQ users! Please reach out if you would like more ... 

December 10, 2021

ImpulsePoint by Impulsify Review: User-friendly

Front Desk Supervisor from Branded Hotels in Granbury (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The website is very user-friendly, I was able to learn every process ImpulsePoint has to offer without any training needed.

What do you dislike or think could be improved?

It would be wonderful if you could provide an option to delete archived items. Also, decreasing the amount of Manual Posts having to be posted after an update.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Apr 29, 2022 Janine W. from Impulsify replied:
 We now have a fully integrated option for credit card users that eliminates the need to reconcile cr... 

December 08, 2021

ImpulsePoint by Impulsify Review: Easy to use and saves time

Front Office Manager from Resorts in Gulf Breeze (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

- not having to memorize the price of goods and not having pricing lists - replacement report is very useful to daily operations, it saves time - inventory is much easier than before

What do you dislike or think could be improved?

- sometimes a transaction does not complete right away and Impulsify asks that transaction be put in manually in PMS system and then the sale gets posted a second time on its own

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Apr 29, 2022 Janine W. from Impulsify replied:
 We now have a fully integrated Credit card option for OnQ and Opera users. Reach out if you would li... 

December 07, 2021

ImpulsePoint by Impulsify Review: Love using Impulsify!

General Manager from Hostels in Farmville (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Checks on you & lets you know if your doing good/ need improvement. Gives you the steps to help yourself.

What do you dislike or think could be improved?

Tweak to go between with OnQ and Impulsify to make sure they are communicating with each other. Other than that, nothing else.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

December 07, 2021

ImpulsePoint by Impulsify Review: love it

front office supervisor from Motels in St. Louis (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

i love being able to keep track of my inventory and seeing what's selling the best. to see what not preforming and what my profits are

What do you dislike or think could be improved?

to be able to delete products not being carried instead of just archived. and to be able to opt out or mark certian products not to be listed in low performance as some otc don't sell often

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
$1000-$2500
Monthly subscription (Flat)
Less than $500/month

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Popular ImpulsePoint by Impulsify Integrations

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