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Incentient Concierge
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Incentient Concierge
Unranked in Concierge Software
SmartTouch – Virtual Concierge Software & Hotel Technology
Not yet recommended by any hotels
Incentient has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Incentient?
Founded in 2008 | Headquarters in | 22 employees
Incentient Concierge is a comprehensive guest-facing technology platform specifically designed for hotels. This advanced software allows guests to seamlessly access a wide range of hotel services and amenities directly from their rooms using Smart-Touch technology. With Incentient Concierge, guests can easily request room service, make spa or restaurant reservations, schedule bell and valet services, get information on local attractions, book tee times, and more, all at their fingertips.
For hotel staff, the platform optimizes operational efficiency by managing guest requests in a streamlined manner, freeing staff to focus on delivering personalized service when it matters most. Additionally, the platform replaces traditional printed materials, significantly reducing overhead costs and allowing properties to update information instantly, thus increasing revenue opportunities. With its customizable design to match guest profiles and staff culture, Incentient Concierge not only enhances guest satisfaction but also offers robust marketing and branding services, making it an invaluable tool for modern hotels looking to elevate their digital experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Incentient products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Incentient Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Incentient Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Incentient
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Incentient's Provided Description:
"Exceptional hotels around the world have installed Incentient’s guest facing technology to provide their guests with direct access to the entire array of hotel services and amenities. With a touch of their finger, guests can request access to all resort amenities including but not limited to: Room Service/Features – Concierge Services – Spa Offerings – Bell Services – Valet Services – Local Attractions – Book Tee Times, Restaurant Reservations & Information (on and off property), Shopping Information – Housekeeping Services and more… Optimize Staff Efficiencies Incentient will design your In-Room application to work in direct accordance with your guest profile and Staff Culture. Requests for Services and Amenities are handled efficiently through Smart-Touch., freeing up Resort Staff to spend quality time with your guests in the moments they need and expect service most. Increase Revenue Traditional Compendiums can cost upwards of 40k per year. In-room marketing materials have to be kept up to date not to mention the burden placed on Staff to do so. Eliminate printing costs, replace all printed collateral in the guest room. Instantly update property information and guest facing content. Incentient SmartTouch brings Services and Amenities to life utilizing todays technology. Watch your overhead reduced while your revenues soar. We have the data to prove it. Expanded Marketing Services Need assistance with Branding, Design, Network Configuration? Incentient is your one stop shop for every aspect of your Digital Experience. Request a Demo"
FAQs
Incentient doesn’t have any screenshots available
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Q4 '26 Concierge Software Survey Insights
Is Incentient a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#2
of 5
Large
95%
(51)
Eleanor is a top Concierge Software pick among large hotels on HotelTechReport due to its effective booking management system that reduces issues like double bookings and scheduling conflicts, allowing smooth operations for staff and enhancing guest experiences.
#2
of 5
Mid-sized
98%
(99)
Eleanor is a top Concierge Software pick among mid-sized hotels on HotelTechReport because it enables guests to pre-book activities and dining effortlessly, enhancing overall convenience and empowering staff to focus on personalized service. Hoteliers note that it helps eliminate back-and-forth emails and minimizes booking errors, which is essential for streamlining operations.
Large
95%
(51)
#2
of 5
Eleanor is a top Concierge Software pick among large hotels on HotelTechReport due to its effective booking management system that reduces issues like double bookings and scheduling conflicts, allowing smooth operations for staff and enhancing guest experiences.
Mid-sized
98%
(99)
#2
of 5
Eleanor is a top Concierge Software pick among mid-sized hotels on HotelTechReport because it enables guests to pre-book activities and dining effortlessly, enhancing overall convenience and empowering staff to focus on personalized service. Hoteliers note that it helps eliminate back-and-forth emails and minimizes booking errors, which is essential for streamlining operations.
Rank
Hotel type
Popular alternatives
#3
of 5
City Center Hotels
100%
(10)
Eleanor is a top Concierge Software pick among City-Center Hotels on HotelTechReport, as it enhances guest communication by allowing direct reservations and booking management through the app, which reduces the risk of double bookings.
#2
of 5
Branded Hotels
99%
(14)
Eleanor is a top Concierge Software pick among branded hotels on HotelTechReport, praised for transforming guest interactions with features like a seamless reservation system that allows guests to make bookings directly through the app, helping properties avoid double bookings.
#2
of 5
Boutique Hotels
99%
(83)
Eleanor is a top Concierge Software pick among Boutique hotels on HotelTechReport, praised for its ability to "create personalized schedules based on guest preferences," significantly enhancing staff coordination and improving guest service.
City Center Hotels
100%
(10)
#3
of 5
Eleanor is a top Concierge Software pick among City-Center Hotels on HotelTechReport, as it enhances guest communication by allowing direct reservations and booking management through the app, which reduces the risk of double bookings.
Branded Hotels
99%
(14)
#2
of 5
Eleanor is a top Concierge Software pick among branded hotels on HotelTechReport, praised for transforming guest interactions with features like a seamless reservation system that allows guests to make bookings directly through the app, helping properties avoid double bookings.
Boutique Hotels
99%
(83)
#2
of 5
Eleanor is a top Concierge Software pick among Boutique hotels on HotelTechReport, praised for its ability to "create personalized schedules based on guest preferences," significantly enhancing staff coordination and improving guest service.
Rank
Region
Popular alternatives
#5
of 5
Europe
89%
(7)
alliants is a top Concierge Software pick among mid-sized hotels in Europe on HotelTechReport, praised for enabling staff to message guests and share tasks quickly, which enhances interaction and helps reduce payroll costs.
#1
of 3
Asia Pacific
97%
(160)
Eleanor is a top Concierge Software pick among hotels in Asia Pacific on HotelTechReport for its ability to centralize all guest bookings through a single platform, significantly improving coordination between departments and guest satisfaction. Hoteliers appreciate how "Eleanor has enabled a world of advantages" by allowing easy access to information and bookings directly from mobile devices, enhancing the overall guest experience.
Europe
89%
(7)
#5
of 5
alliants is a top Concierge Software pick among mid-sized hotels in Europe on HotelTechReport, praised for enabling staff to message guests and share tasks quickly, which enhances interaction and helps reduce payroll costs.
Asia Pacific
97%
(160)
#1
of 3
Eleanor is a top Concierge Software pick among hotels in Asia Pacific on HotelTechReport for its ability to centralize all guest bookings through a single platform, significantly improving coordination between departments and guest satisfaction. Hoteliers appreciate how "Eleanor has enabled a world of advantages" by allowing easy access to information and bookings directly from mobile devices, enhancing the overall guest experience.
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Incentient Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Incentient Concierge is the #15 most trending product in the Concierge Software category (out of 41) and the #1072 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreIncentient’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Incentient Pricing
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Support
Unverified
Incentient has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
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