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Incentient Concierge
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Incentient Concierge
Unranked in Concierge Software
SmartTouch – Virtual Concierge Software & Hotel Technology
Not yet recommended by any hotels
Incentient has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Incentient?
Founded in 2008 | Headquarters in | 22 employees
Incentient Concierge is a comprehensive guest-facing technology platform specifically designed for hotels. This advanced software allows guests to seamlessly access a wide range of hotel services and amenities directly from their rooms using Smart-Touch technology. With Incentient Concierge, guests can easily request room service, make spa or restaurant reservations, schedule bell and valet services, get information on local attractions, book tee times, and more, all at their fingertips.
For hotel staff, the platform optimizes operational efficiency by managing guest requests in a streamlined manner, freeing staff to focus on delivering personalized service when it matters most. Additionally, the platform replaces traditional printed materials, significantly reducing overhead costs and allowing properties to update information instantly, thus increasing revenue opportunities. With its customizable design to match guest profiles and staff culture, Incentient Concierge not only enhances guest satisfaction but also offers robust marketing and branding services, making it an invaluable tool for modern hotels looking to elevate their digital experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Incentient products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Incentient Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Incentient Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Incentient
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Incentient's Provided Description:
"Exceptional hotels around the world have installed Incentient’s guest facing technology to provide their guests with direct access to the entire array of hotel services and amenities. With a touch of their finger, guests can request access to all resort amenities including but not limited to: Room Service/Features – Concierge Services – Spa Offerings – Bell Services – Valet Services – Local Attractions – Book Tee Times, Restaurant Reservations & Information (on and off property), Shopping Information – Housekeeping Services and more… Optimize Staff Efficiencies Incentient will design your In-Room application to work in direct accordance with your guest profile and Staff Culture. Requests for Services and Amenities are handled efficiently through Smart-Touch., freeing up Resort Staff to spend quality time with your guests in the moments they need and expect service most. Increase Revenue Traditional Compendiums can cost upwards of 40k per year. In-room marketing materials have to be kept up to date not to mention the burden placed on Staff to do so. Eliminate printing costs, replace all printed collateral in the guest room. Instantly update property information and guest facing content. Incentient SmartTouch brings Services and Amenities to life utilizing todays technology. Watch your overhead reduced while your revenues soar. We have the data to prove it. Expanded Marketing Services Need assistance with Branding, Design, Network Configuration? Incentient is your one stop shop for every aspect of your Digital Experience. Request a Demo"
FAQs
Incentient doesn’t have any screenshots available
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Q2 '26 Concierge Software Survey Insights
Is Incentient a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 5
Mid-sized
90%
(295)
Actabl is a top Concierge Software pick among mid-sized hotels on HotelTechReport because hoteliers point to guest itineraries that can be updated and shared in minutes, keeping concierge details, reservations, and follow-up in one place.
#1
of 4
Large
90%
(250)
Actabl is a top Concierge Software pick among large hotels on HotelTechReport, because hoteliers like the “Local” tab and the way it keeps itineraries, vendors, and contacts in one place for shift-to-shift handoff.
#1
of 3
Enterprise
89%
(132)
Actabl is a top Concierge Software pick among X Large hotels on HotelTechReport, because hoteliers lean on its tickets, itineraries, and reminders to keep guest requests, department notes, and follow-ups in one place.
Mid-sized
90%
(295)
#1
of 5
Actabl is a top Concierge Software pick among mid-sized hotels on HotelTechReport because hoteliers point to guest itineraries that can be updated and shared in minutes, keeping concierge details, reservations, and follow-up in one place.
Large
90%
(250)
#1
of 4
Actabl is a top Concierge Software pick among large hotels on HotelTechReport, because hoteliers like the “Local” tab and the way it keeps itineraries, vendors, and contacts in one place for shift-to-shift handoff.
Enterprise
89%
(132)
#1
of 3
Actabl is a top Concierge Software pick among X Large hotels on HotelTechReport, because hoteliers lean on its tickets, itineraries, and reminders to keep guest requests, department notes, and follow-ups in one place.
Rank
Hotel type
Popular alternatives
#1
of 5
City Center Hotels
91%
(181)
Actabl is a top Concierge Software pick among City-Center-Hotel on HotelTechReport, with hoteliers pointing to organized itineraries and the ability to search, modify, and resend guest plans with clear details.
#1
of 5
Branded Hotels
88%
(226)
Actabl is a top Concierge Software pick among branded hotels on HotelTechReport because hoteliers use it to build and resend itineraries, with reminders and alerts that keep guest requests from slipping through.
#1
of 5
Boutique Hotels
91%
(323)
Actabl is a top Concierge Software pick among Boutique on HotelTechReport, with reviewers singling out the calendar and itineraries that keep guest details, reminders, and notes in one place for handoffs between shifts.
City Center Hotels
91%
(181)
#1
of 5
Actabl is a top Concierge Software pick among City-Center-Hotel on HotelTechReport, with hoteliers pointing to organized itineraries and the ability to search, modify, and resend guest plans with clear details.
Branded Hotels
88%
(226)
#1
of 5
Actabl is a top Concierge Software pick among branded hotels on HotelTechReport because hoteliers use it to build and resend itineraries, with reminders and alerts that keep guest requests from slipping through.
Boutique Hotels
91%
(323)
#1
of 5
Actabl is a top Concierge Software pick among Boutique on HotelTechReport, with reviewers singling out the calendar and itineraries that keep guest details, reminders, and notes in one place for handoffs between shifts.
Rank
Region
Popular alternatives
#1
of 4
Europe
94%
(50)
Actabl is a top Concierge Software pick among Europe on HotelTechReport, with hoteliers praising the itinerary function that turns bookings into a guest-facing rundown and keeps daily concierge plans in one place.
#1
of 3
Asia Pacific
97%
(159)
Eleanor is a top Concierge Software pick among Asia Pacific on HotelTechReport for letting resort teams keep dining, spa, activity, and excursion bookings in one place, with real-time availability and guest requests in the same screen.
Europe
94%
(50)
#1
of 4
Actabl is a top Concierge Software pick among Europe on HotelTechReport, with hoteliers praising the itinerary function that turns bookings into a guest-facing rundown and keeps daily concierge plans in one place.
Asia Pacific
97%
(159)
#1
of 3
Eleanor is a top Concierge Software pick among Asia Pacific on HotelTechReport for letting resort teams keep dining, spa, activity, and excursion bookings in one place, with real-time availability and guest requests in the same screen.
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Incentient Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Incentient Concierge is the #13 most trending product in the Concierge Software category (out of 41) and the #877 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreIncentient’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Incentient Pricing
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One single system to manage your resort's daily operations.
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Support
Unverified
Incentient has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
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