eviivo Suite™ PMS vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ PMS and Infor HMS hinges on your hotel's specific needs. Both systems aim to streamline operations and improve guest experiences, but their core strengths differ significantly. eviivo focuses on user-friendly, all-in-one booking and property management, while Infor emphasizes extensive customization and operational automation. Your decision should consider your property size, tech preferences, and growth plans—so which system aligns better with your hotel's goals?

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Is eviivo Suite™ PMS or Infor HMS Better for Hotels?

eviivo Suite™ is a cloud-based platform designed for small to medium-sized hotels, B&Bs, and vacation rentals, boasting a straightforward interface and a rich set of integrated booking tools. In contrast, Infor HMS caters to larger hotels and chains, offering deep customization, extensive integrations, and automation features that suit complex operations. The key difference lies in usability versus customization—does your team prefer an easy, ready-to-go system, or a highly adaptable one? Both aim to optimize operations but diverge in approach.

eviivo’s high review count of 191 with recent feedback (20 reviews in the last six months) supports its popularity among hoteliers seeking simplicity and robust channel management. Meanwhile, Infor’s fewer reviews (46) with no recent feedback signals a less active user base, possibly reducing confidence in current support and updates. So, which system will better serve your needs now and in the future?

eviivo Suite™ PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel operates in the vacation rentals, B&B, or independent boutique sectors, eviivo’s pre-built features—like channel manager, booking engine, guest messaging, and online check-in—make it a clear choice. It’s ideal for properties that prioritize ease of use, fast onboarding, and a wide array of marketing tools, especially if you want to grow your direct bookings.

On the other hand, if your hotel is part of a larger chain or requires advanced customization, automation, and extensive integrations, Infor’s platform may be better. It suits teams seeking tailored workflows, detailed reporting, and scalable solutions, particularly in markets like North America, Europe, or Asia Pacific. The choice ultimately depends on your operational complexity and growth ambitions.

Is eviivo Suite™ PMS or Infor HMS Easier to Use?

eviivo scores a notable 4.43 out of 5 for ease of use, with positive reviews citing its intuitive interface and smooth onboarding. Customers praise its mobile app for real-time management, with reviewers noting how simple it is to handle reservations, messaging, and billing on the go. Support is also highly rated, with users describing onboarding as "expert" and "seamless."

In contrast, Infor’s ease of use is rated at 3.88 out of 5, with some users describing its interface as functional but “not pretty,” and noting occasional glitches during updates. Support is responsive, but the system’s complexity can present a steeper learning curve for smaller teams.

Edge: eviivo.

Which Has Better Features: eviivo Suite™ PMS or Infor HMS?

eviivo offers a broad suite of 33 features exclusive to its platform, including channel management, booking engine, gift vouchers, native email marketing, guest messaging, online check-in, and real-time reporting. It also provides specialized tools such as guest app, automated space optimization, task and shift management, and PCI/GDPR compliance—features designed for hospitality operators managing multiple channels and guest interactions.

Infor’s platform has only 2 features unique to its system: guest profiles and on-premise management, but it provides extensive customization options and operational modules. While Infor offers strong reporting, automation, and housekeeping tools, it lacks the broad integrated tools that make eviivo a comprehensive, all-in-one solution.

Edge: eviivo.

Which Has Better Customer Support: eviivo Suite™ PMS or Infor HMS?

eviivo’s customer support is highly rated at 4.42 out of 5, with reviewers frequently praising their responsiveness and expert onboarding. Many describe the support team as proactive and dedicated, which is crucial during setup and troubleshooting, especially for small teams relying on quick assistance.

Infor also scores well at 4.04 out of 5, with reviews highlighting their prompt and professional support. However, some users report issues with software updates disrupting service, indicating that support can sometimes struggle with bugs or glitches.

Edge: eviivo.

Which Has More Integrations: eviivo Suite™ PMS or Infor HMS?

eviivo integrates with 32 verified partners, including major OTAs like Expedia, Booking.com, and Airbnb, along with channel managers and payment providers. Its integrations are geared towards rapid deployment and ease of use, supporting small to medium-sized properties effectively.

Infor boasts 113 verified partners, including industry giants like Trevo, Omnibees, and Fairmas, offering extensive options for larger, more complex operations. It provides deeper customization and integration capabilities suitable for larger chains, but its broader partner network may be less critical for smaller properties.

Edge: Infor.

Which Do Hoteliers Rate Higher: eviivo Suite™ PMS or Infor HMS?

eviivo’s reviews are significantly more recent and plentiful, with a 95% likelihood of recommendation and a 0.93/5 star rating based on 191 reviews, predominantly from small to medium properties. Users consistently praise its simplicity, onboarding, and support, especially in vacation rental and B&B segments.

Infor’s fewer reviews (46), with no recent feedback, suggest less current user satisfaction. The 4.04/5 rating indicates moderate approval, often with complaints about interface aesthetics and update issues, making it less favored overall.

Edge: eviivo.

How Much Do eviivo Suite™ PMS and Infor HMS Cost?

eviivo’s pricing is straightforward at $700/month with no implementation or trial fees, offering predictable costs for small to medium hotels. Infor does not publicly list its pricing, reflecting its enterprise focus, and likely involves custom quotes based on size and scope.

If budget predictability and simplicity are priorities, eviivo provides a clear, fixed price. In contrast, larger properties or chains considering Infor should expect tailored quotes that could vary significantly depending on their scale and specific needs.

What Type of Hotel Should Use eviivo Suite™ PMS?

• Hotels that operate independently or as small chains, including B&Bs, vacation rentals, hostels, and boutique properties.
• Teams seeking an all-in-one, easy-to-learn platform with built-in channel management and guest engagement tools.
• Hoteliers aiming for rapid onboarding and mobile management capabilities.
• Properties prioritizing automation features like online check-in, guest messaging, and real-time reporting.
• Not ideal if your property requires deep customization, complex workflows, or extensive integrations beyond what eviivo offers.

What Type of Hotel Should Use Infor HMS?

• Large hotels, chains, or properties with complex operational workflows needing extensive customization.
• Teams that require deep integration with multiple booking platforms and operational systems.
• Hotels seeking detailed analytics, flexible reporting, and automation in revenue management and housekeeping.
• Operations with a global footprint, especially in regions like North America, Europe, or Asia Pacific.
• Not ideal if your property is small, prefers a simple interface, or has limited IT resources for managing a complex system.

The Bottom Line for Hotels

eviivo Suite™ is a straightforward, all-in-one platform praised for its ease of use, quick onboarding, and strong support, making it ideal for small to medium-sized hotels and vacation rentals. It excels in providing integrated booking, channel management, and guest communication features, with recent reviews confirming its reliability and user satisfaction.

In contrast, Infor HMS offers extensive customization, automation, and a broad partner network suited for larger hotel groups or properties with complex operational needs. Its user base appears less active recently, and the system’s aesthetic and update issues may hinder smaller teams or those seeking simplicity.

If your hotel’s focus is on ease, rapid deployment, and integrated marketing tools, eviivo is the more trusted choice today. For larger, multi-property operations with a need for tailored workflows and extensive integrations, Infor remains a viable option, provided your team can navigate its complexity.

In short, choose eviivo if you want a proven, user-friendly system with recent reviews supporting its effectiveness. Opt for Infor if your hotel demands customization, extensive automation, and a wide array of integrations, and if you’re prepared for a steeper learning curve.