Infor HMS vs. Innfinity:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) involves balancing features, usability, support, and overall value. Infor HMS by Infor and Innfinity by Innfinity Software Systems both aim to streamline hotel operations but do so with different strengths and market focuses. Your team needs a solution that fits your hotel's size, sophistication, and regional presence. Which one better aligns with your operational goals and guest experience expectations?

Is Infor HMS or Innfinity Software Systems Better for Hotels?

Both products aim to automate hotel management tasks, improve operational flow, and enhance guest service, but they target different hotel types and regions. Infor HMS offers a broad, feature-rich platform with a strong global presence, especially in North America, Europe, and Asia Pacific. Innfinity, meanwhile, is more niche, focusing heavily on leisure properties, workforce accommodations, and Canadian travel markets. Do you need a flexible, comprehensive PMS with extensive integrations, or a specialized system tuned for certain segments?

While Infor HMS boasts a higher review count and recent feedback, indicating current market relevance, Innfinity's reviews are sparse and outdated, making it harder to evaluate its present performance. If your hotel values a well-supported, widely adopted platform, Infor's data is more trustworthy. Are you comfortable with a less proven solution, or do you prioritize a product with a solid track record?

Infor HMS vs Innfinity Software Systems: Which Should Your Hotel Choose?

If your hotel requires a scalable, cloud-based PMS with extensive integrations, customizable reports, and modules like housekeeping, revenue management, and guest profiles, go with Infor HMS. Its broad feature set and proven support make it suitable for mid-sized to large hotels or chains seeking operational agility.

If your property is a leisure resort, workforce housing, or Canadian-based travel operation, and you prioritize a specialized booking tool with deep connectivity to Air Canada and mobile booking features, Innfinity might appeal. However, due to the lack of recent reviews and limited global presence, Infor HMS remains the stronger choice for most hotels seeking reliability and comprehensive functionality.

Is Infor HMS or Innfinity Software Systems Easier to Use?

Infor HMS scores 3.88 out of 5 in ease of use, with many reviewers praising its navigation once familiar, and a relatively short onboarding process. Support responsiveness is also rated favorably, aiding staff adoption. However, some users note that updates can sometimes cause disruptions, impacting daily operations.

Innfinity's usability is unassessed directly, but with zero recent reviews, there is no available data on its interface or onboarding experience. Given the lack of recent feedback, it’s impossible to confidently gauge its user-friendliness. Edge: Infor HMS.

Which Has Better Features: Infor HMS or Innfinity Software Systems?

Infor HMS offers 20 unique features, including a housekeeping module, online support, guest profiles, calendar views, direct billing, multi-lingual support, mobile app, revenue management, and automated night audit. These features cater to comprehensive hotel operations, making it versatile for various property types.

Innfinity provides a robust property management core for leisure and workforce hotels, alongside a specialized corporate booking tool. Its feature set appears narrower, with no detailed list of unique functionalities available and no comparable modules listed.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Innfinity Software Systems?

Infor HMS has a support rating of 4.04 out of 5, with reviewers citing promptness, professionalism, and helpful guidance during onboarding. Support responsiveness is highlighted as a key positive, essential for resolving issues quickly.

Innfinity's support ratings and recent reviews are unavailable, making it impossible to assess customer service quality. With no recent feedback, Infor HMS's support clearly has the advantage. Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Innfinity Software Systems?

Infor boasts 113 verified integration partners, including major booking platforms like Booking.com, Expedia, and HRS, as well as revenue management and payment systems. This extensive network allows hotels to connect seamlessly with operational and distribution channels.

Innfinity has only a single verified partner listed, with no details on the breadth of integrations. Its connectivity appears limited, especially compared to Infor’s extensive partner ecosystem. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Innfinity Software Systems?

With 46 recent reviews and an overall rating of 4.04/5, Infor HMS is clearly more trusted and reviewed. Hotels of various segments, including independent and boutique hotels, rate it favorably, citing its customization and support.

Innfinity has no recent reviews, so there is no reliable rating data. Without updated user feedback, Infor HMS’s higher review count and rating make it the more dependable choice. Edge: Infor HMS.

How Much Do Infor HMS and Innfinity Software Systems Cost?

Neither product lists explicit pricing details, suggesting they may offer custom quotes based on property size and needs. Typically, enterprise PMS solutions like Infor HMS are priced per room or through licensing fees, but exact costs are unavailable here.

What Type of Hotel Should Use Infor HMS?

• Hotels that need comprehensive, scalable property management with extensive integrations.
• Properties seeking cloud-based solutions with modules for revenue management, housekeeping, and guest profiles.
• Hotels aiming for customizable reporting and operational flexibility.
• Larger hotels and chains that prioritize support and regional presence.

Not ideal if your hotel is small, budget-constrained, or highly specialized without a need for broad functionality, given the likely higher cost and complexity.

What Type of Hotel Should Use Innfinity?

• Leisure properties or resorts that benefit from specialized booking and connectivity to airlines like Air Canada.
• Workforce accommodations requiring robust management of remote or large-scale housing.
• Canadian hotels or travel agencies seeking deep integration within the Canadian market.
• Businesses prioritizing mobile booking features and specialized corporate travel tools.

Not ideal if you require a widely adopted, feature-rich PMS with extensive third-party integrations, as Innfinity’s limited integration data suggests.

Infor HMS vs Innfinity Software Systems: The Bottom Line for Hotels

The core difference lies in scope and market focus. Infor HMS is a broad, well-supported PMS suitable for hotels seeking a versatile, scalable platform with proven integrations and support. Innfinity offers niche solutions with specialized features, especially for Canadian and leisure properties, but suffers from limited recent user feedback.

Choose Infor HMS if you seek a comprehensive solution with a large user base, extensive integrations, and ongoing support. Innfinity may serve specific Canadian or leisure property needs but lacks the market presence and recent reviews to be a robust recommendation.

For most hoteliers evaluating a modern, reliable PMS with clear support and integration advantages, Infor HMS stands out as the more dependable choice.