Cloudbeds PMS vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing between Cloudbeds PMS and Infor HMS comes down to your hotel’s specific needs and priorities. Both systems aim to streamline operations and improve guest experiences, but they diverge significantly in user experience, feature depth, and market presence. Cloudbeds offers a more integrated, user-friendly platform with a larger customer base and more recent reviews, making it the stronger choice in today’s hotel tech landscape. Are you ready to make a confident decision?

Is Cloudbeds or Infor Better for Hotels?

Cloudbeds and Infor serve the same fundamental purpose—optimizing hotel management—but their approaches differ. Cloudbeds consolidates reservation, channel management, and booking engine into one intuitive platform, perfect for hotels seeking simplicity and scalability. In contrast, Infor offers a broad, modular system with extensive customization, suited for larger or more complex properties. Which aligns better with your hotel’s operational complexity and tech maturity?

Cloudbeds’s recent surge in reviews—over 81 in the last six months—coupled with a high NPS score of 8.94/10, reflects its growing reputation for ease of use and support. Infor’s reviews, limited to 46, are older and less recent, making its data less reliable for current performance. Are you prioritizing a proven, modern system supported by a vibrant user community?

Cloudbeds vs Infor: Which Should Your Hotel Choose?

If your hotel needs an all-in-one, easy-to-implement system with high user satisfaction, go with Cloudbeds. It’s ideal for independent, boutique, or hostel properties that value intuitive workflows, robust integrations, and rapid onboarding. If your property is larger, with complex workflows requiring extensive customization, Infor’s flexible modules and deep integration capabilities may suit you better, provided you can tolerate its steeper learning curve and less modern interface.

Given Cloudbeds’s stronger review count and recent feedback, it’s clearly more aligned with current hotelier expectations. For most hotels focused on growth, ease of management, and rapid ROI, Cloudbeds is the safer, more supported choice.

Is Cloudbeds or Infor Easier to Use?

Cloudbeds’s UI scores 4.61/5, with reviews noting its straightforward navigation and minimal training requirements. Users frequently praise its simplicity, even for staff with limited technical experience, and highlight a smooth onboarding process rated 4.45/5. Conversely, Infor’s interface scores 3.88/5, with some users describing it as functional but less visually appealing and intuitive, which can slow staff adoption.

Support and onboarding are critical for staff efficiency; Cloudbeds’s recent reviews emphasize its responsive support and quick setup, while Infor’s onboarding is described as adequate but less standout. Edge: Cloudbeds.

Which Has Better Features: Cloudbeds or Infor?

Cloudbeds’s platform boasts 46 features exclusive to its ecosystem, including a channel manager, integrated CRS, booking engine, digital registration, guest messaging, and extensive automation tools. These features enable efficient multi-channel distribution, real-time updates, and personalized guest communication—key to modern hospitality.

Infor offers only 2 features unique to its system—guest profiles and on-premise deployment—limiting its differentiation. Most of its strength lies in customizable reports and housekeeping modules, but it lacks the breadth of automation and integrations Cloudbeds provides.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or Infor?

Cloudbeds’s recent reviews highlight a consistently high support score of 4.41/5, with users praising its quick, empathetic responses and proactive assistance. Hoteliers report that support helps resolve issues swiftly, making daily management smoother.

Infor’s support scores 4.04/5, with reviews describing the team as professional and helpful but not as prompt or responsive as Cloudbeds. Some users mention delays during system updates or glitches, which can hinder operations.

Edge: Cloudbeds.

Which Has More Integrations: Cloudbeds or Infor?

Cloudbeds connects to 190 verified partners, including major channels, payment systems, and third-party apps, with 36 shared partners with Infor. Its extensive marketplace allows for easy expansion and customization to fit diverse property needs.

Infor offers 113 verified partners, notably strong in specialized enterprise integrations like revenue management and work order systems. However, its smaller partner ecosystem limits flexibility and rapid expansion compared to Cloudbeds.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or Infor?

Cloudbeds’s overall rating of 4.63/5, with a recent review count of 81, demonstrates strong current satisfaction across segments, especially boutique hotels and hostels. The platform’s ease of use and support are consistently praised, and properties report significant growth in direct bookings and operational efficiency.

Infor’s overall score of 4.04/5, with only 46 reviews and no recent feedback, makes it harder to gauge current user sentiment. Its ratings for usability and support are middling, and it appears better suited for larger, enterprise-scale properties.

Edge: Cloudbeds.

How Much Do Cloudbeds and Infor Cost?

Cloudbeds charges a starting price of $600/month, with no free tier or implementation fees, making its cost transparent and predictable. Pricing for Infor HMS is not publicly listed, often customized based on property size and modules, which can make budgeting more complex for hoteliers.

For most hotels, Cloudbeds offers a clear, upfront pricing model that aligns with its feature set and ease of deployment. Infor’s custom quotes can be advantageous for large, complex properties with specific needs but may be less accessible for smaller hotels.

What Type of Hotel Should Use Cloudbeds?

• Hotels seeking an all-in-one, easy-to-deploy platform with a quick learning curve.
• Properties focused on growing direct bookings and multi-channel distribution.
• Boutique hotels, hostels, and small chains looking for flexibility and mobile management.
• Teams that value integrated marketing and automation tools to streamline operations.
• Not ideal if your hotel needs highly bespoke workflows or extensive third-party customizations beyond Cloudbeds’s market offerings.

What Type of Hotel Should Use Infor?

• Large properties or hotel groups with complex operational workflows requiring deep customization.
• Hotels that prefer a modular system and are comfortable with a steeper learning curve.
• Properties with existing enterprise systems that need comprehensive integration.
• Teams prioritizing detailed reports and operational control over user interface polish.
• Not ideal if your hotel values rapid onboarding, modern UI, or prefers cloud-native solutions focused on ease of use.

Cloudbeds vs Infor: The Bottom Line for Hotels

Cloudbeds offers a unified, user-friendly platform with a broad feature set, ideal for hotels aiming to grow quickly without technical complexity. Its recent review volume and high satisfaction scores make it the current market leader for small to mid-sized properties and independent hotels.

Infor provides a highly customizable, scalable PMS better suited for large or enterprise hotels with complex needs, but its less modern interface and fewer recent reviews reduce its appeal for most hoteliers today. If ease of use, support, and rapid deployment matter most, Cloudbeds is the clear winner.

For hotels prioritizing simplicity, integration, and proven support, Cloudbeds is the recommended choice. Larger, more customizable needs may justify considering Infor, but expect longer setup times and ongoing training.