Infor HMS vs. ISTES:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is crucial for your hotel’s operational efficiency and guest experience. Both Infor HMS and ISTES aim to streamline your processes, but they serve different needs and maturity levels. Infor HMS is a well-established, feature-rich PMS with a broad regional presence, while ISTES is less prominent and offers AI-driven review analysis without extensive hotel-specific features. Which one aligns better with your hotel’s priorities?

Is Infor HMS or ISTES Better for Hotels?

Infor HMS is a comprehensive, cloud-based PMS with a proven track record across multiple continents and hotel types. It offers 20 unique features, including housekeeping, guest profiles, online support, and revenue management, designed to enhance daily operations and guest experiences. ISTES, on the other hand, primarily provides an AI review and feedback platform, with no detailed hotel management features or regional deployment data, making it less suitable for operational management.

Infor's user reviews highlight high satisfaction with its customization, integration, and support. ISTES lacks recent reviews or detailed hotel-specific feedback, which weakens its credibility for property management purposes. Are you looking for a full PMS or just review analysis?

Infor HMS vs ISTES: Which Should Your Hotel Choose?

If your hotel needs a full-fledged PMS to handle reservations, housekeeping, billing, and revenue management, go with Infor HMS. It’s suited for properties seeking to automate daily tasks, improve operational accuracy, and access a broad array of integrations, especially if you operate in North America, Europe, or Asia Pacific.

If your primary goal is analyzing customer reviews and extracting actionable insights without managing booking or operational features, ISTES could be an option. But given its lack of hotel-specific functionality and almost no recent reviews, Infor remains the more solid choice for hotel management.

In essence, choose Infor HMS if operational efficiency is your priority; opt for ISTES only if review analysis is your main focus. Which problem do you want your system to solve first?

Is Infor HMS or ISTES Easier to Use?

Based on user ratings, Infor HMS scores 3.88 out of 5 for ease of use, with many reviewers appreciating its navigation once familiar with its format. Support responsiveness and onboarding are rated at 4.04/5 and 3.64/5 respectively, indicating reasonable ease of staff adoption, though some find the interface not visually appealing.

ISTES has no available user ratings or recent reviews, making it impossible to assess usability. As a result, the edge clearly goes to Infor HMS, which has a tangible track record of user satisfaction in this domain.

Which Has Better Features: Infor HMS or ISTES?

Infor HMS offers 20 unique features tailored for hotel operations, including housekeeping, online support, guest profiles, calendar view, direct billing, multi-lingual capabilities, mobile app, multi-currency support, revenue management, and automated night audit. These features directly impact operational efficiency and guest experience.

ISTES does not list any hotel-specific features but focuses on review analysis through AI summary and recommendation tools—valuable but limited to feedback insights rather than operational management. Given the extensive feature set, Infor HMS clearly provides a broader range of functionalities.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or ISTES?

Infor HMS's support gets a 4.04/5 rating, with reviews praising the responsiveness, professionalism, and helpfulness of their team. Hoteliers report swift resolution of issues and appreciation for ongoing support, especially during onboarding.

ISTES has no recent reviews or ratings available, making it impossible to evaluate support quality. Given the tangible, positive feedback for Infor HMS, it’s evident that your team will benefit from its reliable customer service.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or ISTES?

Infor HMS boasts 113 verified integration partners, including major booking platforms like Booking.com, Expedia, and HRS, plus revenue management and accounting systems. This extensive integration ecosystem enables smoother data flow and reduces manual work.

ISTES offers no listed integrations or verified partners, limiting its applicability for hotels relying on a connected tech stack. For hotel management, Infor’s broad integration options are a significant advantage.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or ISTES?

Infor HMS has 46 reviews, with a 4.04/5 overall rating, and recent reviews emphasize scalability, customization, and support quality. In the last six months, no new reviews have appeared, but the existing feedback remains valuable.

ISTES has no recent reviews or ratings available, making it impossible to gauge user satisfaction or property segment preferences. Based on available data, Infor HMS is clearly favored by hoteliers.

Edge: Infor HMS.

How Much Do Infor HMS and ISTES Cost?

Both products do not publicly disclose specific pricing. Infor HMS is generally sold as a tailored solution with no flat-rate or subscription details available, often based on property size and configuration. ISTES also offers no clear pricing information or trial options.

Given the lack of transparent pricing, your best step is to contact vendors directly for quotes tailored to your hotel’s needs.

What Type of Hotel Should Use Infor HMS?

• Hotels that require a full PMS with reservation, billing, housekeeping, and revenue management.
• Hotels seeking a cloud-based system with multi-lingual, multi-currency support.
• Properties that value extensive integrations with booking engines and revenue tools.
• Teams that need customizable reports and automation features like night audit.

Not ideal if you operate a very small property with minimal management needs or if you prefer a highly aesthetic, user-friendly interface over functionality.

What Type of Hotel Should Use ISTES?

• Hotels or hospitality groups focusing on review analysis and customer feedback management.
• Teams aiming to leverage AI-driven insights for improving service quality.
• Businesses that need a simple, standalone review and sentiment summary platform.

Not ideal if your hotel needs operational management or extensive integrations; it’s better suited for post-stay feedback evaluation rather than property management.

Infor HMS vs ISTES: The Bottom Line for Hotels

The core difference is that Infor HMS functions as a comprehensive hotel management system, while ISTES offers AI-driven review analysis without operational tools.

If your hotel needs an all-in-one PMS that handles reservations, billing, housekeeping, and revenue, Infor HMS is the clear choice. It’s especially compelling for properties in North America, Europe, or Asia Pacific, thanks to its regional presence, high review count, and extensive features.

Choose Infor HMS if operational control, integrations, and support are your priorities. Opt for ISTES only if your focus is on understanding customer reviews and feedback without managing hotel operations.

In summary, for most hotels evaluating a PMS today, Infor HMS’s depth, support, and proven track record make it the more reliable and strategic investment.