Infor HMS vs. kwentra:
Which Is Right for You?

The Decision

Choosing between Infor HMS and Kwentra boils down to your hotel’s specific needs, budget, and operational priorities. Both systems aim to streamline hotel management, but they do so with different strengths: Infor offers a broader integration network and more established presence, while Kwentra provides a highly rated, user-friendly platform with a smaller but passionate user base. Your team must decide whether you prioritize advanced customization and extensive integrations or ease of use and high guest satisfaction ratings.

Both products serve the hotel industry well, but their approaches differ significantly. Infor HMS is more feature-rich and globally recognized, whereas Kwentra is praised for its simplicity and modern cloud architecture. Which aligns better with your hotel’s current tech maturity and growth trajectory?

Is Infor HMS or Kwentra Better for Hotels?

Infor HMS primarily targets hotels that need deep customization, extensive integrations, and a scalable platform capable of handling complex operations. It’s ideal if your hotel requires features like detailed reporting, flexible rate management, and a broad partner network, especially in regions like North America, Europe, and Asia Pacific.

Kwentra, on the other hand, is better suited for hotels seeking ease of implementation, straightforward usability, and high guest satisfaction scores. Its high ratings in ease of use (4.83/5 vs. Infor's 3.88/5) and customer support (4.83/5 vs. 4.04/5) make it attractive for smaller hotels or properties with limited IT staff. Do you prioritize customization and extensive integration, or do you prefer an intuitive system with quick onboarding?

Kwentra vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a highly flexible, customizable PMS with comprehensive integrations and robust reporting, Infor HMS is the clear choice. It’s especially suitable for large, complex properties or hotel groups looking to automate workflows and streamline revenue management.

Conversely, if your property values simplicity, rapid deployment, and excellent support, Kwentra should be your pick. Its high user ratings (5/5 across multiple reviews) and lower complexity make it perfect for boutique hotels, resorts, or hotels entering digital transformation without extensive IT infrastructure.

In summary:

• Choose Infor HMS if you require advanced customization, a broad partner ecosystem, and detailed operational control.
• Choose Kwentra if ease of use, speed of onboarding, and guest satisfaction are your top priorities.

Is Infor HMS or Kwentra Easier to Use?

Kwentra outshines Infor HMS significantly in user-friendliness, rated 4.83/5 versus Infor’s 3.88/5. Its onboarding process is also rated higher at 4.75/5 compared to Infor’s 3.64/5, indicating a smoother transition for your team.

Review quotes reinforce this: Kwentra users highlight how helpful and quick the support team is, with many praising the platform’s intuitive interface and minimal training requirements. Infor HMS, while generally easy to navigate, receives some criticism for its less modern UI and occasional glitches during updates.

Edge: Kwentra.

Which Has Better Features: Infor HMS or Kwentra?

Kwentra offers 28 features exclusive to its platform, including Channel Manager, Booking Engine, EPoS, and integrated ID & Passport Scanner. Its feature set focuses heavily on operational automation, real-time reporting, and digital check-in options, supporting a modern guest experience.

Infor HMS features one unique capability—guest profiles—and shares 19 common features with Kwentra, such as housekeeping and basic reporting. However, it lacks some of Kwentra’s advanced guest engagement tools like online check-in, digital registration, and automated reminders.

Edge: Kwentra.

Which Has Better Customer Support: Infor HMS or Kwentra?

Kwentra’s customer support and onboarding ratings both stand at 4.83/5, with reviews emphasizing their quick response times and helpfulness. Many users describe the team as “always in a quick response” and “very helpful,” making onboarding and troubleshooting straightforward.

Infor HMS’s support, rated at 4.04/5, is generally regarded as responsive but sometimes less prompt, with reviews mentioning delays during software updates and glitches. While support is praised, some users note that resolving issues can take longer compared to Kwentra’s service.

Edge: Kwentra.

Which Has More Integrations: Infor HMS or Kwentra?

Infor HMS boasts over 113 verified partners, including major players like SiteMinder, Adyen, and Onity, offering extensive connectivity with booking engines, payment systems, and revenue management tools. Its broad partner network makes it suitable for larger hotels or groups needing comprehensive integration options.

Kwentra has 18 verified partners, including Hotel Data Cloud, Expedia, and Yanolja, with fewer options but enough for most mid-sized properties. Shared integrations with Infor include SiteMinder and Adyen, but Infor’s extensive network gives it an advantage for hotels relying on multiple third-party vendors.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Kwentra?

Kwentra holds a perfect 5/5 rating from six reviews, with all reviewers praising its ease of use, helpful support, and comprehensive features. Its recent reviews reinforce high satisfaction, especially among resorts and smaller properties.

Infor HMS has a 4.04/5 rating based on 46 reviews, with some users citing issues with system glitches and updates, though many appreciate its customization and integration capabilities. Larger hotel chains and properties with complex needs tend to rate it more favorably.

Edge: Kwentra.

How Much Do Infor HMS and Kwentra Cost?

Pricing details for Infor HMS are not publicly listed; it likely follows a custom quote model based on hotel size and features. Implementation fees and trial options are not typically available, making initial investment conversations necessary.

Kwentra’s pricing is also undisclosed publicly, but its subscription-based model generally aligns with smaller, scalable packages without hidden fees. Both systems lack free tiers or freemium options, so cost comparisons require direct vendor contact.

What Type of Hotel Should Use Infor HMS?

• Hotels that require deep customization and integration.
• Large or complex properties managing multiple revenue streams.
• Hotels with existing tech infrastructure seeking a scalable solution.
• Properties needing detailed reporting and operational automation.

Not ideal if:

• Your hotel is small or boutique with limited IT staff.
• You need a simple, quick-to-deploy system.
• User interface aesthetics are a priority.

What Type of Hotel Should Use Kwentra?

• Boutique hotels, resorts, or properties focused on guest experience.
• Hotels seeking fast deployment and minimal disruption.
• Smaller properties with limited IT resources.
• Hotels that prioritize ease of use and high customer support ratings.

Not ideal if:

• Your hotel requires extensive customization and integrations.
• You operate in regions where Kwentra’s limited presence is a concern.
• You need advanced features like channel management or online booking engines (which are in Kwentra but less extensive).

The Bottom Line for Hotels

Infor HMS delivers a broad, scalable property management platform suited for large, multi-property hotels needing customization and extensive integrations. Its strengths are in automating operations, managing revenue, and connecting with numerous partners, making it ideal for established hotel groups or properties with complex workflows.

Kwentra offers a streamlined, user-friendly system that excels in ease of use, rapid onboarding, and guest engagement features. Its high satisfaction ratings and simple setup make it perfect for boutique hotels, resorts, or properties entering digital transformation without wanting to manage complex integrations.

When to choose Infor HMS:

• You need extensive customization and integration options.
• Your hotel has complex operational needs and a larger team.
• You value detailed reporting and automation.

When to choose Kwentra:

• You prioritize ease of implementation and high guest satisfaction.
• Your property is smaller or mid-sized with limited IT resources.
• You want a system praised for support and modern features.

In conclusion, if your hotel values a feature-rich platform with a broad partner network and can handle a more complex system, Infor HMS is the better choice. If ease of use, high customer support, and high reviews matter most, Kwentra is the clear winner.