Infor HMS vs. FOSSE:
Which Is Right for You?

The Decision

Choosing between Infor HMS by Infor and FOSSE by Marriott International hinges on your hotel’s specific needs, operational scale, and the importance you place on reviews, features, and integrations. Infor HMS offers a broad suite of functionalities backed by a strong user base and recent reviews, while FOSSE’s proprietary platform is more limited in feedback and integrations. Your team must evaluate which product aligns best with your strategic priorities.

Infor HMS is a cloud-based, highly customizable property management system with a robust feature set and a growing global footprint. In contrast, FOSSE is Marriott’s internal tool, designed primarily for hotels within the Marriott portfolio or those seeking a simpler, Marriott-branded solution. Which system will better serve your hotel’s growth trajectory and operational complexity?

Is Infor HMS or FOSSE Better for Hotels?

If your hotel needs a flexible, feature-rich PMS capable of integrating with multiple partners and supporting complex revenue and housekeeping operations, Infor HMS is the better pick. It’s designed for a variety of hotel types, including boutique, city-center, and independent properties, with a strong emphasis on operational customization.

FOSSE, however, is tailored for Marriott hotels and motels, focusing on internal management efficiency within Marriott’s ecosystem. Its limited reviews, lack of recent feedback, and minimal third-party integrations suggest it’s less suited for hotels outside the Marriott family or those seeking a broader ecosystem. Do you prioritize a system that adapts to your specific needs or one that’s optimized for Marriott’s standards?

Infor HMS vs FOSSE: Which Should Your Hotel Choose?

If your hotel needs a scalable, customizable system with extensive third-party integrations, go with Infor HMS. Its high review count (46 reviews) and recent feedback, with an overall rating of 4.04/5 and a 74% likelihood to recommend, strongly support this choice. Infor’s broad regional presence and feature set make it suitable for diverse hotel types.

If your hotel is part of the Marriott portfolio or prefers a proprietary system with basic functionalities and a focus on internal operations, FOSSE may suffice. However, with only one review and a 2/5 rating, FOSSE lacks the validation and user confidence that Infor HMS currently commands. Are you willing to settle for a system with limited third-party support and less recent feedback?

Is Infor HMS or FOSSE Easier to Use?

Infor HMS scores 3.88/5 in ease of use, reflecting a generally intuitive interface with some room for improvement, especially in aesthetics. Many users find the system straightforward once familiar, aided by a short onboarding process.

FOSSE scores only 2/5, with users describing it as “menu heavy,” lacking a graphical user interface, and requiring significant keystrokes. The system’s retro feel and complex navigation hinder staff adoption, particularly for non-technical staff.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or FOSSE?

Infor HMS boasts 20 features exclusive to its platform, including a housekeeping module, online support, guest profiles, a calendar view, direct billing, multi-lingual support, a mobile app, and revenue management tools. These comprehensive features significantly enhance operational control and guest personalization.

FOSSE lacks the breadth of features seen in Infor HMS, offering mainly core reservation and billing functions. It does not list any unique features beyond those typically expected from a basic PMS.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or FOSSE?

Infor HMS benefits from a support score of 4.04/5, with reviews highlighting prompt, professional assistance and effective onboarding. The vendor’s reputation for quick resolution and ongoing support makes it a reliable choice for hotels that require dependable help.

FOSSE’s support rating is lower, with users describing support as “less responsive” and criticizing the lack of recent feedback or testimonials. Given the complexity of the system, this could be a notable limitation.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or FOSSE?

Infor HMS integrates with 113 verified partners, including major booking engines like Booking.com, Expedia, and HRS, as well as revenue management, CRM, and payment providers. This extensive network allows your team to automate workflows and reduce manual data entry.

FOSSE, with only 2 verified integrations, offers limited connectivity mostly within Marriott’s internal systems. Its narrow integration scope restricts flexibility and scalability.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or FOSSE?

Infor HMS’s overall rating of 4.04/5 is based on 46 reviews, with recent feedback emphasizing its customizable features and operational efficiency. Hotels across various segments, including boutique and city-center, rate it favorably, with a 74% likelihood to recommend.

FOSSE has only one review, rating it 2/5, with users citing usability issues and a lack of modern interface. The minimal feedback indicates limited user satisfaction outside Marriott’s internal context.

Edge: Infor HMS.

How Much Do Infor HMS and FOSSE Cost?

Pricing details for Infor HMS are unavailable publicly, but it is generally tailored to hotel size and requirements, often involving implementation fees and ongoing costs. Its SaaS model typically justifies its investment through enhanced efficiency and revenue potential.

FOSSE, being an internal Marriott system, is not commercially priced for external hotels. It’s designed for internal Marriott use, making its cost structure opaque and less relevant for non-Marrriott properties.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a flexible, scalable PMS capable of supporting multiple property types, from boutique to large city-center hotels.
• Teams that value extensive integrations with third-party systems and online support.
• Hotels seeking customizable reporting and revenue management features.
• Properties looking for a cloud-based solution with mobile capabilities to empower staff mobility.

Not ideal if:

• Your hotel operates on a very tight budget without room for customization.
• You prefer a simple, minimal system with fewer features.
• Your property is part of the Marriott portfolio or primarily focused on internal management.

What Type of Hotel Should Use FOSSE?

• Hotels within the Marriott ecosystem that want a proprietary, integrated property management platform.
• Properties seeking a basic, straightforward PMS with core functions like reservations and billing.
• Hotels that prioritize internal data consistency over third-party integrations.
• Small motels or limited-service properties with minimal operational complexity.

Not ideal if:

• You’re outside the Marriott network or need a PMS with broad third-party support.
• You require a modern, user-friendly interface.
• Your hotel is looking to scale or add advanced features like revenue management or guest profiles.

Infor HMS vs FOSSE: The Bottom Line for Hotels

The core difference is that Infor HMS offers a broad, flexible, and well-reviewed PMS designed for diverse hotel types, while FOSSE is an internal Marriott tool with limited feedback and integrations. Infor HMS’s recent reviews, high overall rating, and extensive feature set make it the stronger choice for most hotels today.

Choose Infor HMS if your hotel values customization, broad integrations, and proven support. It supports operational efficiency and guest satisfaction in a competitive environment.

Opt for FOSSE only if your hotel is part of Marriott, prioritizes internal management, and does not require extensive third-party connectivity. Its simplicity and internal focus make it less adaptable for hotel operators outside Marriott’s ecosystem.

In summary, for most independent or non-Marriott properties seeking a reliable, feature-rich, and well-reviewed PMS, Infor HMS stands out as the clear choice. Its recent review activity, higher ratings, and extensive integrations demonstrate its capacity to meet diverse hotel needs effectively.